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Professional Development • Management Development • Labor Relations • Diversity Management • Equal Employment Opportunities • Change Management • Human Resources

www.ilr.cornell.edu/mgmtprog/new 1.866.470.1922

Spring-Fall 2010

Why is ILR Professional Development Right for You? Practical: Training you can apply to

Five Ways to Advance Your Career

• Solve current work problems • Sharpen leadership skills • Effectively manage people and conflict • Better understand the diverse workforce • Professional Recertification

1. Certificate Programs. Develop in-depth knowledge in your specialized area by completing a sequence of five to nine workshops. Earn a Cornell Certificate, a nationally recognized credential.

Comprehensive: Focus on key work disciplines • Human Resources • Management Development • Labor Relations • Diversity Management • Equal Employment Opportunities

Relevant: Serving multiple interests • Executives, managers, staff • Fortune 500 companies • Small business and non-profit groups • Government agencies

2. Interactive One- to Three-Day Workshops. Featuring experienced faculty and interactive learning with a diverse mix of professional peers. 3. Custom Programs. Programs that address your organization’s issues and needs. Practical solutions, delivered to your employees at your workplace. 4. Blended Learning. A combination of in-person and eLearning offering the benefits of varied instructional approaches. 5. Distance Learning and eCornell On-Line Learning. Designed for diverse audiences, particularly people in different locations.

About ILR

Cornell University’s ILR School is the world’s leading educational institution with a comprehensive focus on the study of work, employment and labor. It began in 1945 as the Cornell University School of Industrial and Labor Relations. ILR’s mission is advancing the world of work through teaching, research and outreach. ILR’s undergraduate and graduate programs enroll nearly 1,000 students at the Cornell University campus in Ithaca, N.Y. The school’s professional development programs reach 23,000 students annually in New York state, across the nation and around the world. Supporting ILR’s mission in advancing the world of work are professionals -- faculty, practitioners, researchers and many others -- who share with students academic expertise and real-world experience.

About Cornell

The Ivy League’s largest university, Cornell enrolls more than 20,000 undergraduates and graduates from around the world. Cornell’s main campus is in Ithaca, N.Y. The university was founded in 1865.

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The advantages of Cornell’s Custom Programs let you: • Choose from more than 100 workshops delivered at your workplace as they are currently structured or in a unique curriculum customized to meet your employees’ specific professional development needs. • Bring a customized certificate program inhouse with 17 popular options to meet virtually any need, including certificates in leadership development, complaint handling, diversity management (including a certification program), advanced human resources studies, collective bargaining studies and more. • Receive personalized interaction with expert instructors who include Cornell faculty and practicing professionals who incorporate best practices and state-of-the-art learning to address your specific organizational challenges. • Benefit from a blend of interactive, proven adult learning methods and techniques including presentations, lectures, case studies, role plays and simulations – all exclusively designed for your systems and goals. • Save precious staff time and dollars by training a group of your employees together – at a time and location convenient for you. Let Cornell learn about your organization’s training and development needs and how we can help. Please contact [email protected] or call Custom Program Manager Sandra Acevedo at 212-340-2819.

Leader in EEO, Diversity and Inclusion Cornell is the only university to have a practice group dedicated to the study and practice of EEO, diversity and inclusion. It was also one of the first universities in the nation to develop and promote diversity, inclusion and EEO programs that address the need for diversity management to promote justice and business effectiveness. Cornell ILR’s focused, relevant training meets professional developments needs through learning strategies that link diversity to organizational performance.

CONTENTS Diversity Management Program........................3 Certificate/Certification..........................................3 Workshops..........................................................3-4 EEO Program........................................................5 Certificates.............................................................5 Workshops..........................................................5-6 Labor Relations Program....................................7 Certificates.............................................................7 Workshops..........................................................7-8 Management Development Program................9 Certificates.............................................................9 Workshops........................................................9-10 Human Resources Program..............................11 Certificates...........................................................11 Workshops......................................................11-13 Other Programs of Interest..............................14 eCornell Online Courses...................................14 Registration Form...............................................8 Registration Information..................................18

Legal and Compliance Training Programs ILR’s legal and compliance training programs, reaching across several disciplines, are designed for managers, human resources professionals and labor relations professionals. The programs focus on employment laws, ethics and employee investigations. Customized training is available for managers and HR/ EEO/LR professionals in the public, non-profit and private sectors. More information on legal and compliance training programs is available at www.ilr.cornell.edu/mgmtprog/ legal.html.

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Diversity Management Program Integral to building a competitive workforce, managing diversity is more complex and specialized than ever. Cornell ILR Diversity Management certificates and workshops are designed to fit the needs of a broadening span of professionals with responsibility for optimizing workforce performance through diversity and inclusion initiatives and policies. Diversity and EEO professionals, along with executives, managers and others, strengthen their roles in diversity management through our program. New offerings: Global Competencies for Diversity Leaders – current and future senior diversity leaders learn to develop a global diversity strategy and to encourage buy-in and participation Generational Diversity – learn how to communicate and strategize to get the best out of four generations in one workplace Diversity Train-the-Trainer – a more compact, two-day format teaches diversity leaders how to improve their skills so that they can be more effective in their own workplaces

As discussed in greater detail below, there are two different levels of diversity credentials: the fundamental Diversity Management Certificate and a Cornell Certified Diversity Professional/Advanced Practitioner certification, which builds upon the fundamental course of study and requires three years of experience in the field or the equivalent. Individuals who complete the certification process may use “CCDP/AP” after their names. Cornell ILR was the first university in the nation to offer a diversity professional certification. Diversity Management Certificate – the certificate curriculum consists of seven workshops, equaling 72 units of training on topics of diversity and inclusion Cornell Certified Diversity Professional/Advanced Practitioner – requires relevant work experience, completion of the Diversity Management Certificate curriculum, a diversity project related to your work, passage of a certification exam, and completion of one mandatory and one elective upper level class Find more information on the certificate at www.ilr.cornell.edu/ mgmtprog/certificates/dm

DV310 | $1295 Effective Diversity Councils New York City April 12-13, 2010 | Nov. 3-4, 2010 The effective use and application of a diversity council strategy is one of the critical challenges and opportunities facing organizations. This workshop examines how to position your diversity council for success and best practices in formation and operation. It also teaches you how to energize existing councils and how to enlist support across your organization. Learning Outcomes: • Establishing accountability for diversity councils •

Training diversity council members

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Charting the progress of dynamic councils

DV358 | $795 Developing & Managing an Effective Supplier Diversity Management Program New York City March 1, 2010 | Nov. 2, 2010 To comply with government regulations and to gain a competitive advantage, many organizations design and implement supplier diversity strategies and programs. This workshop examines the essentials of the supplier diversity program. It also helps you establish your profile to reach business goals and how to benchmark organizations comparable to your own. Learning Outcomes: • Ten strategies for improving supplier diversity programs

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www.ilr.cornell.edu/mgmtprog/dm/new

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Identifying and overcoming potential obstacles

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Measuring and tracking success

Popular Workshops -- full listing of offerings begin on page 15. DV312 | $995 Applying Diversity Management to Complex Problem Solving and Business Results New York City June 7, 2010 | Nov. 16, 2010

DV238 | $795 Generational Diversity New York City March 8, 2010 | Nov. 17, 2010 Albany Oct. 21, 2010

This course provides insight into the possibilities of diversity management when it is approached as a strategy and viewed in the context of its capacity to create value. Learn how to use diversity as a trigger for innovation, and how diversity impacts performance, productivity, creativity, quality decisions and commercial value.

Managers in the American workplace are adjusting to four generations of employees working side by side. Each generation has different management needs; effective managers capitalize on what practices work best for individuals in each age bracket.

Learning Outcomes: • Managing diversity at the individual, group, interpersonal and organizational levels •

Overview of a diversity management strategy

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Knowing what to look for in your workplace as examples of the power of diversity

DV311 | $995 Global Competencies for Diversity Leaders New York City March 2, 2010 | Oct. 5, 2010 The world of business has an increasingly international structure. Corporate diversity leaders have recognized the need to view their United States efforts as one part of a holistic global effort for their companies. This workshop guides those who are now -- or aspire to be -- senior diversity leaders with a global perspective and portfolio. Learning Outcomes: • Learn business benefits of developing global diversity strategy •

Learn key steps in developing strategy

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Learn techniques for global needs assessment and metrics

www.ilr.cornell.edu/mgmtprog/dm/new

Learning Outcomes: • Understand unique characteristics of the four generations •

Communication essentials for generational managements

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DV228 | $795 Strategic Diversity Retention New York City April 15, 2010 | Sept. 16, 2010 Many organizations invest substantial resources in efforts to recruit a diverse workforce. Few, however, develop diversity retention strategies that build on their recruiting efforts. Learn to recruit for sustained success in maintaining a diverse workforce. Learning Outcomes: • Step-by-step approach to developing a diversity retention strategy •

Building a diverse pipeline and succession plan

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Creating and implementing a framework for analyzing and responding to systemic retention issues

Strategies for talent maximization

DV226 | $795 Strategic Diversity Recruiting New York City April 14, 2010 | Sept. 15, 2010 Many organizations lack a strategy for effective diversity recruitment. The need to improve diversity throughout an organization demands a comprehensive strategy and new ways of working, thinking and communicating. Learning Outcomes: • Positioning your organization to recruit diverse candidates at all levels •

Learn best practices in diversity recruiting

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Diversity recruiting fact versus fiction

For more information on Diversity Management workshops, custom programs or certificates:

DV232 | $1295 Diversity Train-the-Trainer New York City May 12-13, 2010 | Oct. 6-7, 2010 Even the best diversity training course fails to achieve learning goals if the instructor’s delivery falls short. This limited-size class (maximum 12 participants) is designed to build the confidence, knowledge and skills of those who are expected to lead high-impact diversity training in their organizations. Participants will benefit from substantial practice of skills learned. Learning Outcomes: • Designing and delivering diversity training •

Listening, feedback, intervention and presentation techniques

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Delivery and critique of training module

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Training demonstrations and critiques by instructor and peers

Sherrie Morales Program Coordinator Cornell University, ILR School 16 E. 34th St. New York, NY 10016 212-340-2868 [email protected] 4

Equal Employment Opportunities Program Cornell ILR offers a variety of programs covering equal employment opportunity (EEO) laws and procedures. Suited for Equal Employment Opportunity (EEO), Affirmative Action (AA), Diversity, HR, and manager professionals responsible for EEO/AA compliance. The EEO field constantly changes and develops. Individuals who remain up to date on these changes are well positioned to keep their companies compliant with legal procedures and requirements and to avoid problems. They are also prepared, when necessary, to recognize, assess and address problems at an early stage. In each course, legal reference materials and resources are provided, along with case studies and interactive exercises. Some courses include guest speakers.

Equal Employment Opportunities certificates: EEO Studies – learn the latest EEO laws and procedures EEO Public Sector Track – customized for public sector EEO professionals at local, state and federal levels Affirmative Action – covers fundamentals, strategy, analysis and other areas of affirmative action programs Complaint Handling certificates and certification: EEO Complaints and Internal Investigations – focuses on a defined process for handling and resolving EEO complaints Advanced EEO/HR Compliant Handling Certificate – develop expertise for managing investigations/dispute resolution EEO/HR Complaint Handling Certification – after completion of the Advanced EEO/HR Complaint Handling Certificate, certification is available by successfully completing an exam Find more information on the certificates at www.ilr.cornell.edu/ mgmtprog/certificates/eeo

Popular Workshops -- full listing of offerings begin on page 15.

EO213 | $1195 Affirmative Action Programs: Preparation, Implementation and Compliance New York City Feb. 8-9, 2010 | Sept. 21-22, 2010 This workshop concentrates on developing and administering acceptable affirmative action programs and how to handle a compliance audit by the Office of Federal Contract Compliance Programs. Learning Outcomes: • Learn the legal meaning of affirmative action •

Learn components and implementation of affirmative action programs

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Prepare for federal compliance review

EO240 | $1195 Writing Effective EEO Investigative Reports New York City May 4-5, 2010 | Nov. 17-18, 2010 Write EEO investigation reports that can withstand scrutiny by courts, agencies and lawyers. Build on skills learned in Cornell’s complaint handling workshops. Learning Outcomes: • Develop investigation report skills

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www.ilr.cornell.edu/mgmtprog/dm/new

EO100 | $1795 The Law of Equal Opportunity New York City Jan. 12-14, 2010 | April 26-28, 2010 Sept. 13-15, 2010 This three-day EEO law seminar is packed with the latest information needed to understand EEO laws in the context of daily work situations. Through discussion of key laws, use of hypothetical examples and a useful reference manual, participants gain a practical understanding of the constantly evolving field of employment law and its workplace impact. Learning Outcomes: • Learn fundamentals of federal EEO statutes such as Title VII of the Civil Rights Act of 1964, the Civil Rights Act of 1991, Americans with Disabilities Act and its amendments •

Sample state and local laws and their interaction with federal law

EO300 | $1195 Advanced Issues in EEO Law New York City June 8-9, 2010 | Oct. 18-19, 2010 This workshop provides EEO and HR professionals with skills needed to identify and address more complex laws in EEO law and procedure. This class addresses issues from both the plaintiff and defense viewpoints. Through a case study, participants will work through a model EEO dispute from internal complaint to trial. Participants should have at least five years of practical experience with EEO laws and procedures. Learning Outcomes: • Expand EEO law skills •

Discussion of retaliation, affirmative defenses, trends in EEO charges, practical ways to avoid EEO problems in the workplace and alternative ways of addressing them.

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Updates on recent changes in legislation and case law and the impact on the workplace

EO130 | $795 EEO Procedures: Internal, External and ADR New York City Feb. 1, 2010 | Sept. 20, 2010

EO231 | $1495 EEO Complaints and Internal Investigations New York City Feb. 2-3, 2010 | Sept. 21-22, 2010

EO210 | $1195 Affirmative Action II: Analysis and Goal Settings for AAPs New York City Feb. 10-11, 2010 | Sept. 23-24, 2010

EEO professionals have oversight of internal EEO complaint policies and procedures and must know the external agency and court procedures when employees file legal complaints. Examine the types of procedures and best practices to avoid EEO external complaints.

Handling EEO complaints internally is a highly sensitive, multi-faceted process involving many in the organization. This workshop provides you with a practice-based, step-bystep approach.

Using affirmative action regulations issued under Executive Order 11246 as a guide, work through a case study following each step in the process of preparing an affirmative action program. While these regulations apply only to government contractors, the analytical techniques may be used by any employer, private or public sector, interested in developing an affirmative action program that can be used as an effective management tool. For those organizations which outsource preparation of affirmative action programs, this class provides a solid understanding of how best to manage the project.

Learning Outcomes: • Strategies for handling and preventing EEO issues •

EEO external agency and court enforcement process and tips

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Determining when to settle or resolve EEO complaints, including the use of alternative dispute resolution

For more information on EEO workshops, custom programs or certificates: Sherrie Morales Program Coordinator Cornell University, ILR School 16 E. 34th St. New York, NY 10016 212-340-2868 [email protected]

Learning Outcomes: • Handling the internal complaint process from A to Z •

Understanding legal requirements organizations must observe

EO180 | $1195 Data Analysis for EEO Professionals New York City April 29-30, 2010 | Nov. 15-16, 2010 The analysis of employment data is an important function performed by organizations involved with equal employment opportunity and affirmative action issues. Government regulations require employers to analyze their employment data. A failure to do a thorough analysis can result in a potentially costly liability that could have been avoided. This workshop provides a solid understanding of the effective use of statistical analysis in EEO management and legal proceedings. Learning Outcomes: • The legal basis for the use of statistics in EEO •

How to interpret results

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When to conduct an additional investigation

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Strategies for presenting findings

Learning Outcomes: • Prepare a workforce analysis or an organizational display •

Conduct utilization analysis and determine availability and placement goals (not quotas)

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Perform in-depth analysis to identify problem areas

EO310 | $795 Conducting an EEO Compensation Analysis New York City Feb. 4, 2010 Organizations have an obligation to avoid findings of discriminatory pay practices. Findings can result in penalties and back wage payment. It is important for organizations to have a proactive strategy to avoid potential allegations of wage discrimination. Learning Outcomes: • Awareness and skills to identify elements that influence salary, wages and other types of compensation •

Develop strategy for determining if the elements of compensation are uniformly applied, and if so, what the impact is on racial minorities and women • Non-discriminatory approach to compensation

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Labor Relations Program Cornell ILR’s Labor Relations Program is the nation’s most valued resource for education and assistance in the collective bargaining and contract administration field. Whether readying the bargaining team for the next round of negotiations or enhancing the skills of labor relations professionals, many organizations turn to Cornell ILR to enhance their chances of success. Our curriculum is unique, highly specialized, and evolves with the changing needs of the workplace; it comprises the most comprehensive array of professional education offerings in labor relations studies in the country. The programs are led by some of the nation’s most qualified and well-respected labor relations practitioners, neutrals and attorneys. Customized Programs for Your Organization Our customized training programs are presented through the lens of a specific sector or industry, or through the lens of your organization. We offer individual workshops, the immersion programs and certificates designed specifically for your organization. The customization can also include blended learning opportunities. When designing programs, ILR is available to serve as a consulting partner to help your organization develop strategies for collective bargaining and contract administration.

Labor Relations certificates: Collective Bargaining Studies – Develop a comprehensive overview of the collective bargaining process from pre-bargaining preparation to the final sign off Contract Administration Studies – Develop in-depth knowledge of managing within the confines of a collective bargaining agreement including an understanding of contract terms, legal principles, and the grievance and arbitration process More information on the certificates is available at www.ilr. cornell.edu/mgmtprog/certificates/lr/ Highlighted Customized Programs: Labor Relations for Managers – Learn how to manage staff and operations within a collective bargaining agreement through understanding of contract terms, legal principles and grievance procedures. An overview of the process, from prebargaining preparation to sign-off, is also available. Immersion Programs in Contract Administration and Collective Bargaining – On-site three-day immersion programs are designed to help prepare organizations for upcoming negotiations or prepare the workplace that has recently unionized, acquired a unionized facility or is training individuals for succession in labor relations.

Popular Workshops -- full listing of offerings begin on page 15. LR105 | $1495 Labor Relations Law New York City Jan. 25-26, 2010 | May 6-7, 2010 Sept. 27-28, 2010 | Dec. 15-16, 2010 Whether you are involved in the collective bargaining process, the administration of a contract or a representation election, it is necessary to understand the National Labor Relations Act and its practical impact on your workplace. This workshop includes coverage of National Labor Relations Act concepts, an overview of the representation election process and a legal framework for developing solutions to labor problems. Learning Outcomes: • Identifying and avoiding “unfair labor practices”

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The legality of employee participation and self-directed work teams

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Legal rights and limitations for companies and unions

www.ilr.cornell.edu/mgmtprog/lr/new

LR205 | $795 Contract Language: Working Within It, Making It Work for You New York City Feb. 1, 2010 | March 5, 2010 April 9 , 2010 | Oct. 25, 2010 Dec. 13, 2010 A collective bargaining agreement is a living document referred to by the parties involved on a daily basis. Whether they are administering contract language or proposing language at the bargaining table, this workshop is designed to provide labor relations practitioners with a solid, practical understanding of what contract language means and how it will likely be interpreted by an arbitrator in the event of a contract language dispute. Learning Outcomes: • Interpreting contracts •

Preserving management’s rights

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Drafting contract language

LR101 | $1395 Effective Discipline: Best Practices for a Unionized Environment New York City Jan. 27-28, 2010 | April 6-7, 2010 Sept. 29-30, 2010 Your disciplinary decisions are subject to rigorous scrutiny. As a result, anyone involved in formulating or implementing disciplinary decisions must have command of the principles of progressive discipline, as well as a solid understanding of the best practices for administering discipline. Experienced arbitrators and labor relations professionals provide you with practical knowledge and insight about the discipline process. Learning Outcomes: • Analyzing discipline problems •

Conducting disciplinary interviews

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Preparing disciplinary memorandums

LR104 | $1695 Increasing Effectiveness in Arbitration New York City Feb. 3-5, 2010 | May 3-5, 2010 Oct. 27-29, 2010

LR102 | $795 Investigation Tools and Techniques: Developing Facts and Evidence New York City Jan. 29, 2010 | April 8, 2010 Oct. 1, 2010

Contractual or disciplinary disputes that cannot be resolved by the parties are ultimately tried and resolved in arbitration. Led by experienced arbitrators and advocates, this workshop is designed for those who need to develop a strategy for preparing or presenting evidence in a labor arbitration case.

A full and fair investigation of alleged misconduct is a critical component of due process. This interactive workshop provides valuable information on how to conduct an investigation of major workplace offenses that may result in immediate termination and that are the likely subject of arbitration.

Learning Outcomes: • Assessing the strengths and weaknesses of your case •

Preparing evidence and testimony to win an arbitration

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Tools and techniques for presenting the case

Prerequisite: LR101 Effective Discipline and LR205 Contract Language or equivalent experience

LR201 | $1495 Preparation for Collective Bargaining New York City March 1-2, 2010 | May 10-11, 2010 Oct. 18-19, 2010 Strategic preparation is critical to successful collective bargaining. This workshop focuses on determining the needs and interests of management and the bargaining unit and aligning collective bargaining objectives with overall business objectives. Learning Outcomes: • Establishing management objectives and bargaining positions •

Setting management’s collective bargaining priorities

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Formulation of bargaining strategies on difficult economic and operational issues

www.ilr.cornell.edu/mgmtprog/lr/new

Learning Outcomes: • Analyzing and investigating major disciplinary offenses •

Conducting investigatory interviews

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Understanding how an arbitrator scrutinizes your investigation

Prerequisite: LR101 Effective Discipline or equivalent experience

LR203 | $1695 Effective Collective Bargaining Skills and Strategies New York City March 3-4, 2010 | May 12-13, 2010 Oct. 20-21, 2010 Effective negotiation of a collective bargaining agreement requires thorough understanding of the negotiation process. This workshop helps you develop and implement negotiation strategies for achieving your objectives. Learning Outcomes: • Development of bargaining plans, strategies, tactics •

Preparing for face-to-face negotiation sessions

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Obtaining agreement

Prerequisite: LR201 Preparation for CB or equivalent experience

For more information on Labor Relations workshops, custom programs or certificates: Sherrie Morales Program Coordinator Cornell University, ILR School 16 E. 34th St. New York, NY 10016 212-340-2868 [email protected]

LR306 | $695 Labor-Management Strategies for Organizational Change New York City April 9, 2010 | Oct. 22, 2010 Union-management partnerships can be an important and effective vehicle for designing and implementing improvements in the workplace and for building relationships with suppliers, customers and the community. This workshop will help you to assess the potential benefits of labor-management collaboration to your own organization and will provide you with a set of practical tools and processes. Learning Outcomes: • Initiating and improving partnership efforts •

Fitting labor-management relationships into organizational change and survival

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Redesigning work for collaboration

LR106 | $795 Effective Grievance Handling: From Step One to Arbitration New York City Feb. 2, 2010 | Oct. 26, 2010 Develop the knowledge, skills, and confidence necessary to promote productive, efficient, and successful handling of grievances, ensuring that management is gaining maximum benefit from the process. Learning Outcomes: • Establishing best practices for grievance processing •

Evaluating a grievance in the context of the “big picture”

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Using conflict resolution tools and influence strategies to achieve management’s overall objectives

Prerequisite: LR205 Contract Language or equivalent experience

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Management Development Program Managers need to think on their feet, communicate effectively, make fast decisions and adjust to myriad organizational and customer expectations. Especially now, with the economy beginning to show signs of recovery, supervisors and managers at all levels need new tools to keep up with the constantly changing expectations at work. To maximize your time in training (and, at work) we are introducing more distance-learning options with our eLearning partner, eCornell, to make it possible to get new skills and learning either on-line or in-class – whichever you choose. You can complete over a dozen workshops and two full Cornell ILR Management Certificates completely on-line, or in your choice of formats and schedules between your computer and our (newly renovated!) conference center.

Available Cornell ILR Management and Leadership Certificates: • Supervisory Certificate • Management Certificate • Leadership Certificate • Public Sector Management Certificate • Proactive Leader Certificate Related Certificate: • Change Leader Certificate – Learn to lead organizational change in only 6 days of training! Some courses available on-line Can complete entire certificate on-line

Please visit www.ilr.cornell.edu/mgmtprog/md for certificate details and full workshop listings.

Popular Workshops -- full listing of offerings begin on page 15. MD401 | $1495 The Proactive Leader I: Develop an Effective Agenda, Build Support and Gain Traction New York City Feb. 11-12, 2010 | Oct. 14-15, 2010 Based on the critically acclaimed “Get Them on Your Side” books, this workshop introduces the key elements successful leaders use to launch a project and ensure its completion. It emphasizes both the tactical necessity to establish a clear goal and the political competence to build and maintain a coalition to carry the project to the goal. This is a core workshop in both our Leadership and Proactive Leader Certificates. Learning Outcomes: • Assess your organization’s dynamics – measure receptiveness to the project and to change before formulating your agenda

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Identify the four spheres of an effective agenda – align your plan with the organizational culture and strategic plan, indentify allies and resistors

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Negotiate support and build a coalition

www.ilr.cornell.edu/mgmtprog/md/new

MD363 | $1495 Emotional Intelligence: An Edge for Leaders New York City March 15-26, 2010 | Oct. 4-5, 2010 Emotional intelligence is the ability to harness your emotions in sensing, understanding and responding adeptly to social cues in your environment. Emotional intelligence is what every leader uses to make pivotal decisions, plan projects and initiatives, solve problems, communicate feedback and interact with clients and colleagues of all levels. This workshop is an elective in our Leadership Certificate. Learning Outcomes: • Develop an action plan, based on your questionnaire results, to enhance your emotional intelligence •

Use scientific findings in detecting social cues

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Understand impact of emotions and logic on judgment

MD148 | $795 Making Better Decisions New York City April 28, 2010 | Oct. 19, 2010 As the complexity and uncertainty of the world appears to increase, we feel as though our decisions are becoming more difficult. Better decision-making processes give us greater confidence in our decisions and control over the results. This workshop will increase your ability to make better decisions and provide tools to continue your decisionmaking improvement. This workshop is an elective in our Supervisory Certificate. Learning Outcomes: • Increase efficiency and effectiveness through working backward •

Evaluation methods for a likelihood of outcomes

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Predict behavior and unbundle outcomes

MD325 | $1495 Situational Decision Making for Leaders New York City March 24-25, 2010 This workshop identifies your personal decision-making style and helps you identify potential results of improved decision making and how to achieve those results. Each participant receives a customized report outlining his or her strengths and weaknesses around group decision-making processes. Participants also have the opportunity to practice, using a workplace situation from their own organization. This workshop is an elective in our Leadership Certificate. Learning Outcomes: • Validated leadership decision-making model from studies of thousands of managers •

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Understand your dominant decisionmaking style and its strengths and weaknesses Leadership through flexible decisionmaking: pitfalls and payoffs

MD175 | $795 Customer Service Coaching for Managers: “Only Satisfied Customers Come Back” New York City Oct. 6, 2010 Ithaca, NY July 14, 2010 Making sure your customers get what they need, and that they appreciate the service experience, starts with first impressions and exemplary service interactions. Your business depends on it. This program provides the service manager with the essential coaching skills and quality service delivery knowledge to create positive interactions between your customer contact staff and your customers. This workshop is an elective in our Supervisory Certificate and available online.

William G. Wilkins Program Coordinator Cornell University, ILR School 16 E. 34th St. New York, New York 10016 212-340-2823 [email protected]

Some changes can be handled in a straightforward “get it done” way. But this approach to change can sometimes give rise to many forms of resistance – some visible, some not so easy to pin down. This workshop explores why complex, sophisticated and engaging approaches to organizational change are required for success with change initiatives. It highlights dynamics that can be expected when change is introduced and what contributes to or prevents “unfreezing.” This is a core workshop in our Organizational Change: Change Leaders Certificate.

Learning Outcomes: • Understand how to become the ambassador of your company

Learning Outcomes: • “Unfreezing” and “adaptation” •

Differences in individual change styles

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Create a customer service strategy

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Handle and understand difficult customers without getting emotionally hijacked

Roles of stakeholder interests and power in change

LR309 | $1195 Labor Relations for Managers: Managing Effectively in a Unionized Environment Albany, NY April 22-23, 2010 New York City Nov. 3-4, 2010

For more information on Management Development workshops, custom programs, or certificates:

OC382 | $1495 Organizational Change: The Fundamentals New York City April 28-29, 2010 | Oct. 12-13, 2010 Dec. 6-7, 2010

Managers in a unionized workplace are challenged to manage effectively within legal and contractual parameters. This workshop addresses specific needs of managers working in a unionized environment, giving them a solid understanding of labor relations. Case studies and interactive exercises provide the opportunity to put your newly acquired skills to work. This workshop is a core workshop of our Public Sector Management Certificate. Learning Outcomes: • Practices, laws and policies in labor relations management •

Understanding of both public- and private-sector unionized workplaces

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Grievance handling and resolution

www.ilr.cornell.edu/mgmtprog/md/new

MD245 | $795 Brain-Based Time Management New York City June 16, 2010 | Oct. 25, 2010 The work you do may not always align with your brain’s natural thinking preferences, requiring more effort on your part. This increased effort reduces your productivity, tires you out quickly and takes more time than necessary to accomplish your tasks and projects. The solution? Identify and understand your personal “time type.” There are four “time types,” or approaches to handling time, that contribute to how you manage tasks. Each time type has a unique blend of attributes and characteristics. This workshop is an elective in our Supervisory Certificate. Learning Outcomes: • Determine your “time type” •

Develop strategies to maximize your “time type”

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Apply “time type” strategies to daily tasks

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Human Resources Program In a knowledge-based economy, human capital management is a vital component of business success. Human Resources professionals must have and develop the capabilities necessary to act strategically and in alignment with organizational goals.

Cornell ILR Human Resources Certificates offer practitioners an exceptional opportunity to develop skills and gain practical experience in key HR areas from a globally respected and leading university known for its HR expertise.

In response to this HR capabilities requirement, Cornell ILR has expanded its professional development offerings. We have developed new workshops focused on developing and strengthening critical competencies in the areas such as internal consulting, talent management strategy, and organizational development. These programs are designed to enhance the ability of HR practitioners to contribute to bottom-line business results.

Human Resources certificates: Human Resources Studies – foundation in the key disciplines of HR practice

For a listing of new offerings, visit our web site: www.ilr.cornell. edu/mgmtprog/hr

Advanced HR Studies – introduces practitioners to use and application of strategic organizational skills Employee Relations – develops communication, coaching and counseling skills needed to address productivity, employee engagement and corporate policies Business Partner Certificate – develops critical skills and behaviors essential to aligning HR with organizational strategy and building a business partnership with management A full description of these certificates and the workshops required for each can be found by visiting: www.ilr.cornell.edu/ mgmtprog/certificates/hr

Cornell ILR is a designated Human Resources Certification Institute approved provider and is affiliated with the Society for Human Resource Management. For information about recertification credits, visit www.ilr.cornell.edu/mgmtprog/ HRCI.html. Approved courses are indicated with a bullet in the course schedule, which begins on Page 15.

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Complaint Handling certificates and certification: HR Complaints and Internal Investigations – this specialized area of HR requires knowledge of policies, laws, a defined process for conducting investigations combined with investigatory communication and conflict resolution skills Advanced EEO/HR Compliant Handling – develops in-depth knowledge and expertise for managing complex investigations and dispute resolution EEO/HR Complaint Handling Certification – after completion of the Advanced EEO/HR Complaint Handling Certificate, certification is available by successfully completing an exam

Popular Workshops -- full listing of offerings begin on page 15. HR251 | $1495 Building and Managing Employee Relations New York City Jan. 19-20, 2010 | March 11-12, 2010 April 19-20, 2010 | June 14-15, 2010 Sept. 13-14, 2010 | Nov. 8-9, 2010 Dec. 2-3, 2010 Learn what creates and sustains a positive employee relations climate by identifying elements of an effective employee relations program and by examining effective coaching, counseling and progressive discipline strategies. Practice communication techniques to ensure successful management. Learning Outcomes: • Develop management-employee dialogue • •

Ensure compliance with progressive discipline policies Use coaching and counseling to assist line managers

HR453 | $995 Leader Transitions: An Opportunity to Drive Strategic Change New York City March 3, 2010 | Nov. 8, 2010

HR414 | $995 Metrics that Matter: How HR Analytics Impact the Bottom Line New York City April 20, 2010

HR409 | $1995 Organization Design: An Essential HR Capability New York City March 24-25, 2010 | Oct. 7-8, 2010

To engage executive and line managers into making smart decisions about their human capital, HR needs to leverage their data effectively. When equipped with metrics and dashboards that are properly designed and easy to interpret, HR can provide managers with data that will not only improve operations, but create systemic advantages.

Designed specifically for the HR practitioner, this workshop introduces participants to the unique characteristics of organization design and demonstrates how it fits within the context of broader organizational development work. It also provides practical experience on assessing needs such as weighing pros and cons of different options and facilitating discussions that educate and drive effective decision making.

Learning Outcomes: • Identify key organizational business drivers and translate them into human capital metrics •

Design specifications for an HR dashboard

•

Identify different methods to use in reports

•

Avoid the common pitfalls of implementing human capital metrics in an organization

HR418 | $995 Developing Ready-Now Talent New York City May 3, 2010

Minimize risk, mitigate disruption and maximize positive impact of leader transitions. Acquire specific methodology that taps tacit knowledge of key stakeholders around the role which will enable the new leader to quickly gain a deep understanding of the business and organizational situation and quickly recognize strategic business opportunities and challenges.

As businesses face increasing challenges and adapt to changing circumstances, it is important to ensure a ready pool of talent that can be deployed to key areas of the business. Identify talent management opportunities and pitfalls, from planning to development and placement.

Learning Outcomes: • Develop business case for formalized management of leader transitions

Learning Outcomes: • Develop a business case on why it is important to develop or upgrade your talent process

•

•

Create or revise your talent management process to fit your organizational need

•

Establish clear criteria for talent discussions and placement

•

Create transition process to maximize successful leader transitions Apply tools for knowledge transfer and direction setting

Learning Outcomes: • Create alignment between components of the organization and the overall corporate framework •

Demonstrate consulting and analytical skills by using tools to ask the right questions, clarify needs, identify underlying business drivers and propose actionable options

•

Prepare to contract with and influence line clients and balance a facilitative and expert role

HR451 | $1995 HR’s Leadership Role in Corporate Restructuring New York City April 14-15, 2010 | Dec. 14-15, 2010 The focus of this session will be HR’s leadership’s role in structuring a high-performing integration effort and building a sustainable process, as the result of a merger, acquisition or internal restructuring. Participants will work to develop a “playbook” for executing strategic objectives and meeting financial goals. Learning Outcomes: • Establish stretch goals for the restructuring •

Develop strategies for integration teams

•

Review and assess financial duediligence

•

Develop a high level 100 day project plan

•

Develop “real time” goals & outcomes

www.ilr.cornell.edu/mgmtprog/hr/new

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Human Resources Program continued HR111 | $1995 Human Resources and the Law New York City March 8-10, 2010 | May 18-20, 2010 Oct. 4-6, 2010 | Nov. 8-10, 2010 Develop an understanding of labor laws that obligate employers and actions required by HR practitioners to execute responsibilities associated with the law.

HR201 | $1495 Performance Management and Appraisal New York City Feb. 11-12, 2010 | March 15-16, 2010 Sept. 29-30, 2010 | Dec. 16-17, 2010

HR241 | $1495 Effective Interviewing New York City Feb. 1-2, 2010 | May 11-12, 2010 Sept. 9-10, 2010 | Dec. 6-7, 2010

Learn how to make greater, more measurable contributions to your organization’s bottom line through comprehensive, effective performance management systems.

Learn to create and implement an effective interview process. Identify, hire and promote the most qualified applicants and employees based on the requirements of the job and the needs of your organization.

Learning Outcomes: • Familiarization with legislation and court cases defining employer-employee rights and obligations

Learning Outcomes: • Select the most appropriate performance appraisal methods and forms

Learning Outcomes: • Assessing candidates’ ability to function effectively within the organization

•

•

Link the goals and performance of each employee to the company’s strategic goals

•

Provide a clear and credible basis for merit increases and incentive awards

•

Train your managers on the elements of your organization’s system

Understanding of practical implications of law in a day-to-day human resources organization

HR332 | $1495 Advanced Employee Complaint Handling New York City May 25-26, 2010 | Dec. 14-15, 2010 This workshop provides you with the advanced skills needed to handle complex employee internal complaints and investigations. You will further develop investigatory interview techniques, strategies for avoiding common errors and steps for creating and implementing solutions. Note that HR 252 is a prerequisite for this course Learning Outcomes: • Advanced techniques for handling complaints •

Improved communication

•

Successful complaint resolution

HR244 | $795 Foundations of Internal Consulting Skills New York City Feb. 22, 2010 | Oct. 18, 2009 Today’s business environment has created the need for HR professionals to serve as internal consultants. Participants will explore a structured, yet flexible, approach toward consulting projects. Learning Outcomes: • Learn to work proactively with internal clients on strategic and operational projects •

Identify the need for internal consulting in your organization

•

Distinguish the appropriate issues requiring internal consulting skills

•

Complete and analyze a special instrument for diagnosing your internal consulting efforts

•

Ensure compliance with applicable laws

For more information on Human Resources workshops, custom programs, or certificates: Gwyneth Dobson Acting Director, HR Program Operations Cornell University, ILR School 16 E. 34th St. New York, NY 10016 212-340-2875 [email protected]

Additional Cornell ILR Professional Development Programs Cornell ILR Executive Education Our world-class faculty translates research into HR development programs designed to advance the function and help build the HR talent pipeline. Our programs focus on the critical intersection of business strategy and human capital to solve challenging organizational issues and drive business performance. Strategic HR Development Programs Customized Strategic HR Training – long-term engagements or focused strategic content sessions based on our faculty’s leading HR research and your firm’s specific business challenges. Creating Competitive Advantage through People – fiveday residence program for teams of mid- to senior-level HR generalists/managers, or multifunctional teams that include HR managers. Development of the Next Generation of Chief HR Officers The Modern CHRO Role and Strategies for Success – unlike any other program, this program allows current CHROs to pick their brightest stars for in-depth discussions with top CHROs, CEOs and board members on the changing expectations of the top HR job.

Workplace Health and Safety Programs A secure, healthy work environment is a priority. ILR’s Workplace Health and Safety Program applies scientific and technical information to the work environment. Our programs also advance knowledge and heighten responsiveness to workplace issues and environmental concerns by increasing awareness of workplace policies, procedures, processes and products. When workplaces are safer, organizations are more productive, satisfied and fiscally sound. Expert workplace health and safety faculty develop programs focusing on: •

Health and safety issues involving regulatory compliance, worker rights and OSHA

•

Technically-based training and technical assistance services

•

Public courses and workshops

•

On-site courses and workshops

•

Certifications

•

Train-the-trainer initiatives

For more information: For more information: ILR Executive Education Cornell University 193 Ives Faculty Building Ithaca, NY 14853-3901 607-255-5324 [email protected]

New: Online Graduate Certificate in Human Resource Management Offered by Cornell ILR and eCornell • Earn nine Cornell University credits in as few as nine months •

Customize your program based on specialty tracks aligned with your interests

•

Gain advanced HR and business skills to move your organization and career forward

•

Learn from top Cornell ILR faculty and thought leaders

Nellie J. Brown, C.I.H. Director of Workplace Safety & Health Programs Cornell University, ILR School 237 Main Street, Suite 1200 Buffalo, NY 14203-2702 716-852-4191 [email protected]

Learn through eCornell Cornell ILR offers online learning through eCornell. Take individual courses or complete a certificate: Choose to learn entirely online or mix and match with classroom workshops. For more information, see www.ecornell.com/ilr.

Learn more and enroll at www.ecornell.com/hrgradcert/

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2010 Workshop Schedule Date

• Advanced Diversity Strategies May 12-13 | Nov 11-12 Applying Diversity Management to Innovation, Decision Making, Complex Problem Solving and Business Results June 7 | Nov 16 • Developing and Managing an Effective Supplier Diversity Management Program March 1 | Nov 2 Developing Diversity Communication and Messaging March 9 | Nov 5 • Diversity Awareness May 4 | Nov 10 Diversity Certification Exam May 19 | Dec 16 Diversity Certification Review May 17 | Dec 15 • Diversity Train-the-Trainer May 12-13 |Oct 6-7 • Effective Affinity Groups Nov 1 Effective Diversity Councils Apr 12-13 | Nov 3-4 Facilitating Diversity Dialogues Oct 4 • Fundamentals of Diversity Initiatives Feb 22-23 | Sept 29-30 Generational Diversity March 8 | Nov 17 Generational Diversity Oct 21 Global Competencies for Diversity Leaders March 2 | Oct 5 Sexual Orientation and Gender Identity Feb 24 • Strategic Diversity Recruiting Apr 14 | Sept 15 Strategic Diversity Retention Apr 15 | Sept 16 • The Essentials of Developing and Delivering Diversity Training Feb 25-26 l Sept 27-28 • Training Difficult Issues in Diversity May 10-11 | Sept 13-14 • Advanced Issues in EEO Law June 8-9 | Oct 18-19 • Affirmative Action Programs: Preparation, Implementation, and Compliance Feb 8-9 | Sept 21-22 • Affirmative Action: Analysis and Goal Setting for AAPs Feb 10-11 | Sept 23-24 Conducting An EEO Compensation Analysis Feb 4 • Data Analysis for EEO Professionals Apr 29-30 | Nov 15-16 • EEO Complaints and Internal Investigations Feb 2-3 | Sept 21-22 EEO Difficult Issues in Retaliation and Harassment June 10 | Dec 7 • EEO Procedures: Internal, External and ADR Feb 1 | Sept 20 • EEO: The Public and Federal Sector Perspective May 3 | Oct 20 • Harassment Prevention in the Workplace Apr 29 | Oct 21 | Dec 6 • The Law of Equal Employment Opportunity Jan 12-14 | Apr 26-28 | Sept 13-15 Writing Effective EEO Investigative Reports May 4-5 | Nov 17-18 • Advanced Employee Complaint Handling May 25-26 |Dec 14-15 • Advanced Issues in Employee Relations Jan 21-22 | Apr 21-22 | Sept 15-16 | Nov 10-11 • Building and Managing Employee Relations Jan 19-20 | March 11-12 | Apr 19-20 | June 14-15 | Sept 13-14 | Nov 8-9 Dec 2-3 • Conflict Resolution: Coaching and Facilitation May 24 | Dec 13 Consulting Skills That Get Results May 10 Developing Ready-Now Talent May 3 • Developing Effective Training Apr 8-9 | Nov 1-2 • Effective Interviewing Feb 1-2 | May 11-12 | Sept 9-10 | Dec 6-7 • Employee Complaints and Internal Investigations March 17-18 | May 4-5 | Nov 3-4 • Essentials of Strategic Human Resources Planning March 4-5 | July 15-16 | Oct 28-29 • Ethical Considerations for Human Resource Professionals March 26 | Oct 25 Fiscal and Operational Literacy for the HR Practitioner Apr 7 | Nov 15 • Fundamentals of Compensation Jan 28-29 | Apr 14-15 | Sept 27-28 • Fundamentals of Employee Benefits Apr 12-13 | June 16-17 | Oct 12-13 | Dec 8-9 • Fundamentals of Human Resources March 17-19 | July 12-14 | Sept 20-22 • Human Resources and the Law March 8-10 | May 18-20 Oct 4-6 | Nov 8-10

15 www.ilr.cornell.edu/mgmtprog/new/

Course No.

LABOR RELATIONS

DV320 DV312 DV358 DV230 DV150 DV002 DV001 DV232 DV120 DV310 DV237 DV221 DV238 DV238AL DV311 DV214 DV226 DV228 DV350 DV330 EO300 EO213 EO210 EO310 EO180 EO231 EO305 EO130 EO105 EO220 EO100 EO240 HR332 HR310 HR251 HR235 HR412 HR418 HR231 HR241 HR252 HR301 HR206 HR411 HR222 HR225 HR101 HR111

Course Description

MANAGEMENT DEVELOPMENT

HUMAN RESOURCES

EEO

DIVERSITY

Course No.

HR102 HR221 HR451 HR414 HR410 HR409 HR201 HR242 HR453 HR244 HR320 HR232 LR205 LR203 LR101 LR106 LR104 LR304 LR102 LR309AL LR309 LR105 LR306 LR201 LR302 MD304 MD142 MD245 MD302 MD375 MD301 MD175 MD175IT MD322 MD322AL MD322IT MD363 MD331 MD271 MD271IT MD372 MD372IT MD231

Course Description

• Introduction to Human Resources Law • Job Analysis and Design HR’s Leadership Role in Corporate Restructuring Metrics That Matter: How HR Analytics Impact the Bottom Line Building a Strategic Partnership with Line Leaders • Organization Design: An Essential HR Capability • Performance Management and Appraisal • Selection and Staffing Leader Transitions: An Opportunity to Drive Strategic Change • The Foundations of Internal Consulting Skills • The Role of Human Resources in Organization Development • Training for Impact • Contract Language: Working Within It, Making it Work For You • Effective Collective Bargaining Skills and Strategies • Effective Discipline: Best Practices for a Unionized Environment • Effective Grievance Handling: From Step One to Arbitration • Increasing Effectiveness in Arbitration • Interest-Based Bargaining • Investigation Tools and Techniques: Developing Facts and Evidence Labor Relations for Managers: Managing Effectively in a Unionized Environment Labor Relations for Managers: Managing Effectively in a Unionized Environment • Labor Relations Law • Labor-Management Strategies for Organizational Change • Preparation for Collective Bargaining • The Dynamics of Labor Negotiations • Adapting to and Leading Change Basic Tools of Project Management Brain Based Time Management Coaching for Managers Creating a Culture of Service Excellence Critical Skills for Managers: The Next Step Customer Service Coaching for Managers Customer Service Coaching for Managers • Developing Effective Communication Skills • Developing Effective Communication Skills • Developing Effective Communication Skills Emotional Intelligence: An Edge for Leaders Enhancing Your People Skills • Finance for Nonfinancial Managers • Finance for Nonfinancial Managers • Influence Strategies • Influence Strategies Introduction to New York State Civil Service Law

Date

Apr 21 | Oct 14 Apr 15-16 | Nov 1-2 Apr 14-15 | Dec 14-15 Apr 20 Dec 13 | March 11 March 24-25 | Oct 7-8 Feb 11-12 | March 15-16 | Sept 29-30 | Dec 16-17 Jan 26-27 | Apr 26-27 | Sept 15-16 | Oct 19-20 March 3 | Nov 18 Feb 22 | Oct 18 March 9-10 | Oct 26-27 Feb 3-4 | Apr 28-29 | Nov 3-4 Feb 1 | March 5 | Apr 9 | Oct 25 | Dec 13 March 3-4 | May 12-13 | Oct 20-21 Jan 27-28 | Apr 6-7 | Sept 29-30 Feb 2 | Oct 26 Feb 3-5 | May 3-5 | Oct 27-29 May 4-5 | Dec 9-10 Jan 29 | Apr 8 | Oct 1 Apr 22-23 Nov 3-4 Jan 25-26 | May 6-7 | Sept 27-28 | Dec 15-16 Apr 9 | Oct 22 March 1-2 | May 10-11 | Oct 18-19 May 14 Apr 6-7 | Dec 2-3 Jan 14 | Apr 19 | Sept 29 June 16 | Oct 25 Apr 8-9 | Oct 21-22 Oct 15 July 6-7 | Oct 18-19 | Nov 15-16 Oct 6 July 14 March 1-2 | May 24-25 | Sept 29-30 | Nov 17-18 Oct 26-27 July 19-20 March 15-16 l Oct 4-5 March 4-5 | May 17-18 July 8-9 | Oct 12-13 Nov 8-9 | Dec 13-14 March 17-18 | Nov 4-5 June 24-25 Apr 13 | Oct 6 | Nov 3 June 14 March 11

All workshops are located in our NYC Conference Training Center unless the course number is followed by an AL (Albany) or IT (Ithaca).

• This symbol next to a course number denotes approval for HRCI Recertification Credits toward your PHR, SPHR or GPHR.

Apr 10 | Oct 22 March 22-23 | Oct 12-13 May 25 | Oct 26 Jan 19-20 | Nov 10-11 May 17-18 May 28 | Sept 28 Apr 28 | Oct 19 March 10 | Nov 12 July 16 Nov 9 Feb 3 | Oct 5 March 3 July 15 March 18-19 | July 14-15 Sept 27-28 | Dec 15-16 Apr 20 | Sept 30 June 17 | Oct 26 May 25 | Oct 15 Dec 17 Jan 25-26 | May 6-7 May 11-12 | Oct 6-7 Feb 1-2 | June 14-15 Sept 27-28 | Dec 2-3 March 8-9 | Dec 2-3 June 7 Oct 14-15 May 6-7 | Dec 8-9 March 24-25 May 13-14 | Oct 28-29 | Dec 9-10 June 15-16

MANAGEMENT DEVELOPMENT

MD231AL Introduction to New York State Civil Service Law MD314 • Leading High Performance Teams MD243 Leading High Return Meetings MD303 • Leading with Focus and Intention MD303AL • Leading with Focus and Intention MD353 Legal Issues for Managers MD148 Making Better Decisions MD208 Managerial Interviewing Skills MD208IT Managerial Interviewing Skills MD208AL Managerial Interviewing Skills MD355 Managing a Diverse Workforce MD201 Managing Employee Performance MD201IT Managing Employee Performance MD247 Managing Multiple Priorities MD144 Managing Projects without Projects Managing You MD237 Managing Stress MD107 Managing Up: Working More Effectively with Authority Figures MD125 Navigating Difficult Conversations MD335 • Negotiating Effectively MD323 Perfecting Your Presentation Skills MD378 Proactive Focusing MD415 Proactive Leader Coaching MD344 • Problem Solving and Decision Making MD336 • Resolving Conflict MD325 Situational Decision Making for Leaders MD348 • Strategic Business Thinking MD348IT • Strategic Business Thinking

Course No. Course Description

Date

OC

MANAGEMENT DEVELOPMENT

Course No. Course Description

MD312 MD312AL MD101 MD102 MD102IT MD342 MD321 MD321IT MD401 MD412 MD347 MD381 MD361 MD362 MD221 MD221IT OC389 OC385 OC382 OC370

Strategies for Getting Things Done Strategies for Getting Things Done Supervising and Managing People Supervising for Success Supervising for Success The Essentials for Successful Project Management • The Power of Listening: Unlocking Your Communication Potential • The Power of Listening: Unlocking Your Communication Potential The Proactive Leader I: Develop an Effective Agenda, Build Support, and Gain Traction The Proactive Leader II: Maintain the Coalition and Sustain Momentum • Thinking Outside the Box: Creativity and Innovation • Vision and Organizational Performance • Women in Leadership Women in Leadership - Follow Up Session Writing for Business Writing for Business • Making Change Happen: Implementing in Complexity • Managing Self as Change Leader Organizational Change: The Fundamentals Organizational Culture and Change

Date

March 10 Nov 8 Feb 3-4 | May 26-27 July 12-13 | Sept 9-10 Nov 10-11 Apr 29-30 | Oct 28-29 June 14-15 March 24-26 March 15-16 | May 27-28 Sept 23-24 | Oct 21-22 Dec 6-7 July 21-22 Feb 11-12 | Oct 14-15 Apr 14-15 | Nov 8-9 May 19-20 | Oct 18-19 Oct 4 July 14-16 | Sept 20-22 Nov 15-17 May 17 | Dec 1 March 8-9 | June 7-8 Sept 9-10 | Nov 8-9 June 21-22 Apr 26-27 June 2-3 | Nov 16-17 Apr 28-29 | Oct 12-13 Dec 6-7 Apr 19-20 | Oct 14-15

Cornell ILR Conference Center, New York City Many ILR workshops are held in our newly renovated Manhattan conference center. Our facilities to enhance your learning include: • Expanded distance learning technologies • Smart classrooms with control consoles and touch screens • Additional courtesy computers • Redesigned food service center • Natural and specialized lighting View images of our new facilities at www.ilr.cornell.edu/mgmtprog/newfacilities.html 16

Cornell ILR – Advancing Your Career, Your Workplace Practical: Training you can apply to • Solve current work problems • Sharpen leadership skills • Effectively manage people and conflict • Better understand the diverse workforce • Professional Recertification

Comprehensive: Focus on key work disciplines • Human Resources • Management Development • Labor Relations • Diversity Management • Equal Employment Opportunities

Relevant: Serving multiple interests • Executives, managers, staff • Fortune 500 companies • Small business and non-profit groups • Government agencies

“The ILR curriculum has not only benefited me personally, but also my employer. After five years with Emory, I stepped into a new role to lead a major change effort armed with the knowledge and tools obtained through the ILR School.” Teresa Hauck Lead, Emory University Change Management Team ILR Change Leader Certificate ’09

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Registration THREE WAYS TO REGISTER: • Mail completed registration form to Cornell University ILR Customer Service Center Ives Hall, Ithaca, NY 14853-3901



• Fax completed registration form to 607-255-9826



• Go online at www.ilr.cornell.edu/mgmtprog/new



Registrations are confirmed in writing in the order received. Registration at the door is usually not possible. If you have not received a written confirmation, please telephone 1-866-470-1922 before traveling to the workshop. PAYMENT Payment or payment guarantee (such as a purchase order) is expected at the time of registration. If a PO or other guarantee of payment will be submitted from your organization, your manager must sign the registration form taking responsibility of payment. You may pay by credit card or check. Please make checks payable to Cornell University ILR. A 15% discount is available for government and not-for-profit employees. All prices and dates subject to change. SUBSTITUTION AND CANCELLATION POLICY Substitutions of registrants can be made at any time unless a course has a prerequisite or prework. Cancellations and transfers are subject to a 25% charge unless received in writing 5 business days prior to the program. When a representative of an organization approves an employee registration, that organization becomes responsible for cancellations, transfers, substitutions and payments. The full program fee will be charged for any registration that is not canceled in writing. SCHEDULE Check-in and review of materials begin at 8:15 a.m. Workshops begin at 9 a.m. and end between 4:30 and 5 p.m. Continental breakfast and lunch are included in the fee. ACCOMMODATIONS The tuition does not include lodging. We can recommend hotels convenient to the training location. Please notify the registrar in advance to ensure proper Americans With Disabilities Act accommodations.

Registration Form

Mail to: ILR Customer Service Center Cornell University, ILR School, Ives Hall Ithaca, NY 14853-3901 Fax to: 607-255-9826

Participant Information

(Please copy to register additional people.)

CUT ALONG DOTTED LINE

Name ___________________________________________________________________________________________________________________ Title_____________________________________________________________________________________________________________________ Organization ______________________________________________________________________________________________________________ Address (Office)____________________________________________________________________________________________________________ City _____________________________________________________________ State ________________ Zip _______________________________ Phone (__________) _______________________________________________ Fax (__________) _________________________________________ E-mail ____________________________________________________________________________________________________________________ Address (Home)____________________________________________________________________________________________________________ City ______________________________________________________________ State _______________ Zip _______________________________ Student I.D. No. ___ ___ ___ – ___ ___ – ___ ___ ___ ___ (Please enter your Social Security number if you wish to obtain CEUs)

Check here to receive a 15% discount off the registration fee for government and not-for-profit organizations Check here if you have previously attended a workshop

Wo r k s h o p S e l e c t i o n Course #

Course Title

Date

Location

Price

_________________________________________________________________________________________________________________________ _________________________________________________________________________________________________________________________ _________________________________________________________________________________________________________________________ CKSC

Total Price $ ___________________

A B C D E F G H J K L M N O P Q

Payment Method Late cancellations/transfers incur a 25% charge. No-shows and cancellations not in writing incur a 100% charge. Cancellations and transfers must be in writing and arrive at Cornell 5 business days before the workshop date to avoid a charge.

Signature of Registrant_______________________________________________________________________________________ Please check one of the below payment methods: CHECK ENCLOSED, payable to Cornell University ILR, for $ ________________________________________________________ LETTER OF CREDIT: Attached Attached PURCHASE ORDER: CREDIT CARD: AMEX TYPE OF CREDIT CARD:

Discover Personal

MasterCard Corporate

Visa

Card # ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ 3-Digit Code (back of card) ___ ___ ___ 4-Digit Code (AMEX only) ___ ___ ___ ___ Name as on Card __________________________________________________________ Exp. Date _________________________ Signature _________________________________________________________________ Amount $ ________________________ PAYMENT OF BILL IS AUTHORIZED BY: Payment or payment guarantee (such as a Purchase Order) is expected at the time of registration. If a PO or other guarantee of payment will be submitted from your organization, your manager must sign the registration form taking responsibility of payment. You may pay by credit card or check. Please make checks payable to CORNELL UNIVERSITY ILR.

Name of Registrant’s Manager (Type or Print) _______________________________________________________________________ Title of Registrant’s Manager (Type or Print) _________________________________________________________________________ Signature of Approving Manager_______________________________________________________________________________ (The signing manager accepts the full terms of the cancellation policy above)

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PAID Ithaca, New York Permit No. 780

Cornell University ILR Management Programs 16 East 34th Street New York, NY 10016-4328

Cornell ILR – Advancing Your Career, Your Workplace Practical, Professional Development Comprehensive Focus Workshops, Certificates, Custom Programs, Online Learning www.ilr.cornell.edu/mgmtprog/new 1.866.470.1922

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