379940977-aa3-ev1-caso-aa3.pdf

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FRECUENCIA DE QUEJAS - CAUSALIDAD 100 90

80 70

60 50

40 30

20 10

0 ENE

FEB

MAR

ABR

N° de quejas por facturación incorrecta

MAY

JUN

JUL

AGO

N° de quejas por mala atención de la línea *611

SEP

OCT

NOV

N° de quejas por falta de señal

DIC

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