Edwards W Deming
Father of TQM
Irfan Rashid Farooqui
Irfan Rashid Farooqui
QUALITY: What It Is
Quality is a predictable degree of uniformity and dependability, at low cost and suited to the market
Deming 14 Points • • • •
Consistency of purpose. Adopt the new philosophy of quality. Cease dependence on mass inspection. End the practice of choosing supplier based on price.
Deming Irfan Rashid Farooqui
Irfan Rashid Farooqui
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Deming 14 Points • Identify problem and continually improve system. • Adopt training on Job. • Change focus from number (Quantity) to quality.
Deming 14 Points • Drive out fear. • Break down barriers between departments. • Stop asking for improved productivity without providing methods to achieve it. • No numeric quota for work.
Irfan Rashid Farooqui
Deming 14 Points • Remove barriers to pride of workmanship. • Institute vigorous education and training. • Create a structure in top management to emphasize above 13 points. Irfan Rashid Farooqui
Irfan Rashid Farooqui
Plan, Do, Check, Act.
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Who gave the idea of
It was Walter Shewhart Deming said Plan, Do, Study, Act.
PDCA? Irfan Rashid Farooqui
PDCA
Irfan Rashid Farooqui
PDCA
Irfan Rashid Farooqui
Irfan Rashid Farooqui
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J. M. Juran
Deming Prize
• 10 steps • Trilogy • Spiral
Irfan Rashid Farooqui
Irfan Rashid Farooqui
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Fitness for use. (design, conformance, availability, safety, and field use)
Pl an ni ng
Juran Trilogy
J. M. Juran
Improvement Irfan Rashid Farooqui
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Quality Planning
Quality Control
Quality Improvement
Establish quality goals.
Choose control subject
Prove the need
Identify customers.
Choose unit of measure
Identify projects
Discover customer's needs
Set goals
Organize project teams
Develop product features
Create a sensor
Diagnose the causes
Establish process control
Measure actual performance
Provide remedies, prove that the remedies are effective
Transfer to operations
Interpret the difference
Deal with resistance to change
Take actions on the difference
Control to hold the gains Irfan Rashid Farooqui
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