3 Gurus

  • November 2019
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Edwards W Deming

Father of TQM

Irfan Rashid Farooqui

Irfan Rashid Farooqui

QUALITY: What It Is

Quality is a predictable degree of uniformity and dependability, at low cost and suited to the market

Deming 14 Points • • • •

Consistency of purpose. Adopt the new philosophy of quality. Cease dependence on mass inspection. End the practice of choosing supplier based on price.

Deming Irfan Rashid Farooqui

Irfan Rashid Farooqui

1

Deming 14 Points • Identify problem and continually improve system. • Adopt training on Job. • Change focus from number (Quantity) to quality.

Deming 14 Points • Drive out fear. • Break down barriers between departments. • Stop asking for improved productivity without providing methods to achieve it. • No numeric quota for work.

Irfan Rashid Farooqui

Deming 14 Points • Remove barriers to pride of workmanship. • Institute vigorous education and training. • Create a structure in top management to emphasize above 13 points. Irfan Rashid Farooqui

Irfan Rashid Farooqui

Plan, Do, Check, Act.

A

P

C

D Irfan Rashid Farooqui

2

Who gave the idea of

It was Walter Shewhart Deming said Plan, Do, Study, Act.

PDCA? Irfan Rashid Farooqui

PDCA

Irfan Rashid Farooqui

PDCA

Irfan Rashid Farooqui

Irfan Rashid Farooqui

3

J. M. Juran

Deming Prize

• 10 steps • Trilogy • Spiral

Irfan Rashid Farooqui

Irfan Rashid Farooqui

l

Irfan Rashid Farooqui

ro nt Co

Fitness for use. (design, conformance, availability, safety, and field use)

Pl an ni ng

Juran Trilogy

J. M. Juran

Improvement Irfan Rashid Farooqui

4

Quality Planning

Quality Control

Quality Improvement

Establish quality goals.

Choose control subject

Prove the need

Identify customers.

Choose unit of measure

Identify projects

Discover customer's needs

Set goals

Organize project teams

Develop product features

Create a sensor

Diagnose the causes

Establish process control

Measure actual performance

Provide remedies, prove that the remedies are effective

Transfer to operations

Interpret the difference

Deal with resistance to change

Take actions on the difference

Control to hold the gains Irfan Rashid Farooqui

5

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