20090402 - Improving Communication Skills - 42s - Rkm -

March 30, 2009

1

March 30, 2009

3

March 30, 2009

4

Think > listen > March 30, 2009

talk 5

Communication Goals To change behavior

To get and give Information

To persuade

March 30, 2009

To get action

To ensure understanding

6

Why is communication important ? • • • • •

Inspires confidence Builds respect Helps make friends Reveals your ability to others Develops a distinct personality

March 30, 2009

7

We need to improve communication... as 70 % of our communication efforts are: misunderstood misinterpreted rejected distorted or not heard

March 30, 2009

8

March 30, 2009

9

March 30, 2009

10

PEOPLE AR E INF LUE NCED, PRO BLE MS AR E SOLVED, CH ANG ES ARE FAC ILIT AT ED, EXCELL ENT RE LAT IO NS HIP S ARE DE VELOP ED, DE SIR ED RE SULTS AR E ACH IE VE D, AN D

SU CCESS

March 30, 2009

IS EN SU RED.

11

PLAYS A VITAL ROLE IN DISCOVERING OURSELVES & THE WORLD AROUND US

March 30, 2009

12

THE QUALITY OF YOUR LIFE IS THE QUALITY OF YOUR COMMUNICATION ~ BOTH WITH YOURSELF & OTHERS March 30, 2009

13

March 30, 2009

14

EFFECTIVE COMMUNICATION IS NOT JUST GETTING THE MESSAGE ACROSS BUT ITS ACCEPTANCE FROM ITS INTENDED RECEIVERS WHICH CAUSES THE EXPECTED BEHAVIOUR FROM THE RECEIVERS OF THE MESSAGE ONLY THEN, THE RECEIVERS WILL BE WILLING TO CONVERT THE COMMUNICATION INTO

March 30, 2009

ACTION

15

LISTEN TO,

OBSERVE &

INTERPRET ALL FORMS OF LANGUAGE IS ESSENTIAL FOR EFFECTIVE COMMUNICATION

March 30, 2009

16

Love is so caring… COMMUNICATION INCLUDES

BODY LANGUAGE, TONALITY OF VOICE & THE WORDS YOU USE.

55% + 38% + 7%

=

March 30, 2009

17

• Interrupting to complete others’ sentences • Preparing our response before someone has completed speaking • Multitasking while ‘listening’ • Filtering content or meaning based on our opinion / prejudice about the speaker March 30, 2009

18

1. MAKE SURE THAT BODY LANGUAGE, YOUR WORDS & TONALITY ARE CONGRUENT – [ ALIGNED AND SENDING THE SAME MESSAGE ]

2. MAINTAINING EYE CONTACT – [ EXPRESSION OF YOUR INTEREST ]

3. IMPROVE YOUR VOICE CULTURE – [ MAKE IT INTERESTING ]

4. BE POSITIVE, PRECISE AND CLEAR – [ ~ “Don’t forget to complete the work by tomorrow.” ] [ ~ “Please remember to complete the work by tomorrow.” ]

5. GOOD LISTENING SUPPLIES THE BUILDING BLOCKS OF GOOD UNDERSTANDING AND GOOD COMMUNICATION SKILLS ~ Listening is an active process involving : Ears – for verbal communication Eyes – for non-verbal communication Body – for gestures

6. WELL-TIMED PAUSES GIVE TIME FOR EXPLANATION, EVALUATION & DEVELOPMENT OF THOUGHT ~ Facial expressions reveal the difference between a pregnant pause and an embarrassed silence

7. SUMMARISING IS AN ESSENTIAL SKILL WHICH TAKES STOCK OF THE MAIN POINTS COVERED

8. EMPATHIZE WITH THE RECEIVER OF THE MESSAGE ~ put yourself in the other person’s position, understand the other person’s perspective and then proceed to interact

9. COMMUNICATION MUST APPEAL TO

BOTH MIND AND HEART ~ appealing to mind requires facts, evidence and logic ~ appealing to the heart, more difficult, requires ‘touching the soul’ based on mutually respected values

10. KEEP THE COMMUNICATION SIMPLE ~ say it in simple sentences, with no twists and turns ‘communicate to express but not to impress’

11. TELL IT AND TELL IT AGAIN, IF NECESSARY ~ tell the point once – then come back and hit it again, and again.

12. COMMUNICATE WITH CONFIDENCE ~ communication exposes your inner thoughts, feelings and sentiments. Your confidence, or the lack of it, is getting transparently revealed.

13. PRACTICE THE ART OF COMMUNICATING ON PAPER ~ thinking on paper & saying on paper

14. COMMUNICATION IS IRREVERSIBLE ~ communication cannot be reversed

[ reversible processes – water and ice irreversible processes – milk and coffee ]

Only minimizing the hurt feelings is possible, but the damage has already been done. [ ~ forgive but not forget ]

Be highly careful, thoughtful and purposeful

15. COMMUNICATION IS MORE A PEOPLE PROCESS THAN A LANGUAGE PROCESS ~ communication is a series of actions and reactions communication influences our own and that of others’ behaviour communication reflects the true personality of an individual

16. COMMUNICATION CAN ALWAYS BE IMPROVED ~ practice, more practice and much more practice

17. COMMUNICATION AND FEEDBACK ~ feedback ensures that message has been received in the manner, that was originally intended

18. COMMUNICATION AND CLARITY

19. COMMUNICATION AND COMMITMENT

20. COMMUNICATION AND CHARACTER

March 30, 2009

39

40October 31, 2002

March 30, 2009

In case

YOU liked

this speech and presentation ~ for listening to more speeches and for viewing more presentations,

Please Visit: http://www.viswam-becomingbetter.blogspot.com

archive.org/details/HowToExcelInWork

http://www.

In case YOU want to see some more presentations : Please visit : www.slideshare.net/viswanadham In case YOU want to give some feedback / contact me : [email protected]

March 30, 2009

41

Links to Prof. V. Viswanadham

• Link to Presentation slides • Link to Audio Files • Link to Blog

March 30, 2009

42