2009 August Monthly Newsletter

Jose Madrigal

Workin’ his way up...

August Luncheon On Monday, August 10th, the Pasco Chamber of Commerce will hold its monthly luncheon meeting. This months’ guest speaker will be Norma Miller of the local Better Business Bureau office. Her subject will be how businesses can protect themselves from fraud. She’ll also address the role and services of the Better Business Bureau in the Tri-Cities. In addition to the lunch and speaker on the 10th, local community service organizations have been invited to set up information tables to educate chamber members on their projects and services in Franklin County. Don’t forget to call 547-9755 or email [email protected] to rsvp for the August Chamber luncheon—August 10th, 11:45AM at the Pasco Red Lion Inn.

August 2009

Next time someone says they can’t get a job because they don’t have a college degree, send them to talk to Jose Madrigal. Jose is the Service Center Manager for the Pasco Jiffy Lube franchise at 19th and Court Street. That’s like being the General Manager at most businesses— he’s the guy in charge. Even without a diploma on the wall. Born in Pasco and raised in Kennewick, Jose didn’t finish high school before quitting to go to work. But he did learn to work hard, figuring that without a diploma it was his only way to make a living for a family that now includes a wife, four kids and two and a half dogs. Jose says that it’s about determination: “I always knew I’d need to drive myself.”

Four years ago, Jose began work as a Bay Technician for the Pasco Jiffy Lube. After only six months he’d earned a promotion­—to Assistant Manager of the Kennewick shop. Eighteen months later he was moved again—back to the Pasco Shop as General Manager.

When “Pacific Coast Jiffy Lube”—a company that now has 42 franchises in five states— bought the local shops, they changed Jose’s title but left him running the Pasco shop. And Jose isn’t done working. “This company is progressive,” he says. “They’re growing and they like to move people up from inside.” Jose’s next goal is a District Manager position. District Managers are allowed to begin buying into franchise ownership, working their way into an equity position. There is one other goal that Jose talks about. He may not have a diploma—yet. But that place on the wall isn’t always going to be bare. He still wants that piece of paper. And he’ll get it. Because Jose knows how to work.

Emotional Intelligence Ryan Brault, President Pasco Chamber of Commerce

teaching Financial Literacy at New Horizons Pasco Chamber member Loretta Marston has invested a good part of her summer teaching a financial literacy class at New Horizons High School. For three hours a day, five days a week over four weeks, students have learned about banking, insurance, budgeting, investing, credit and the value of money. Among the community members who stopped in to speak to her class were Chamber President Ryan Brault (investing), Scott Sintay (insurance) Fred Nogales (real estate and housing) and

Many business experts are now saying that emotional intelligence—your Emotional Quotient (EQ)—is even more important than your IQ. Since information today is at our fingertips, it is not just about what you know in business that will separate you from your competitors anymore. It is how well you understand and have the ability to work effectively with individuals or in a group while handling your emotions appropriately. There are a variety of things that we can do to heighten our awareness of our own emotional intelligence and to raise our EQ. First, understand your feelings. Ignoring emotions won’t make them go away. Understand and pay attention to the signs that your body is giving you when you are upset, sad or angry. Learn what your strengths and limitations are. Next, improve your motivation and focus on your goals. Get a mentor. Find someone who inspires you and learn from their experience. Become more aware of your self-talk and make sure that it is positive. Post your goals and celebrate

your successes. Third, improve your ability to express your emotions. Work on giving compliments and express your appreciation to those around you. Learn effective communication skills. Be aware of your body language and how it might be perceived. And lastly, pay attention to how others are reacting and what this is communicating to you. Learn to empathize. Put yourself in the other person’s shoes and try to understand their point of view. Again, there are many ways that we can heighten our awareness of emotions and thus increase our emotional intelligence. These are just a few things that I have learned, however I have a long way to go in improving my own EQ. The most important thing is that we start with the awareness in all areas of our lives and business to commit to improvements, one step at a time. In business, the bottom line is that how you handle your emotions impacts your results. Make it a great August!

Renewing Members AMERICAN BUILDING MAINTENANCE

JUST ROSES

Ryan

BALCOM & MOE, INC.

KADLEC CLINIC - PASCO PRIMARY CARE

McCurley Cheverolet’s John

BENTON-FRANKLIN FAIR & RODEO

OCÉ CORPORATE PRINTING

Inman (car buying decisions).

BETTER BUSINESS BUREAU

SPENCER JILEK, DDS

COLDWELL BANKER

TIPPETT COMPANY OF WASHINGTON

COLUMBIA INDUSTRIES

TRAC

COPIERS NORTHWEST

TRI-CITIES VISITOR AND CONVENTION BUREAU

Editor’s note: Any chance we could talk Loretta into doing a version of the class for adults? A surprising number of people have never been trained— formally or otherwise—in these areas and badly need it!

EXPRESS EMPLOYMENT PROFESSIONALS

US LINEN & UNIFORM, INC.

GOODWILL INDUSTRIES OF THE COLUMBIA

WASHINGTON PHYSICAL THERAPY

JANITORIAL EXCELLENCE

WESTERN STATES EQUIPMENT

WORTH MENTIONING Senator Mike Hewitt will receive the Jim Matson Award, given annually by the Association of Washington Business. The awards recognizes legislators who work on issues important to Washington’s employers and helps promote the state’s competitiveness. The Tri-Cities’ Frank Armijo—a Program Director and General Manger at Lockheed-Martin—was recently appointed to the state Higher Education Coordinating Board’s System Design Plan Steering Committee. The Committee is comprised of representatives of business, government and higher education and is charged with reviewing and providing feedback to the System Design Plan Study Group as it looks for ways to accomplish the state’s higher education goals. Donna Campbell has been appointed Columbia Basin College’s interim Vice-President for Instruction. Senator Patty Murray has announced that $12 million is included in the 2010 Homeland Security Appropriations bill for the Pacific Northwest National Laboratory. The Sea Mar Farmworker and Community Housing Development organization is remodeling the Travel Inn in downtown Pasco for use as seasonal and migrant farm worker housing. The facility’s new name is La Posada. The organization will expand La Posada later this year when it renovates the neighboring Sea Mar Motel. Franklin PUD Commissioner Stuart Nelson was appointed to the Northwest Public Power Association’s Board of Trustees.

D. Nicole Apodaca has joined N.A.I. Tri-Cities Commercial Real Estate as an office administrator. Theresa Langevin has joined the staff of Sara Nelson Design as a Graphic Designer. Devoted Builders, owned by Fred Giacci, was presented the Washington Small Builder of the Year Award by Northwest Energy Star. Scott Mitchell was promoted to VicePresident of Consumer Lending at HAPO Credit Union. Julia Laskin, a researcher at Pacific Northwest National Laboratory, had her early career work featured in the June issue of The Journal of the American Society of Mass Spectrometry. Mid-Columbia Libraries has received a $20,000 grant from the National Endowment for the Arts to host “The Big Read” throughout our region during the month of October. Tri-Cities Business and Visitor Center has installed works of art by Deborah Barnard and James Craig. A metal sculpture by Michael Rastovich will be installed in September. Mike Schwenk—PNNL Vice-President and Director of Technology Deployment and Outreach—was elected Chairman of the Washington Technology Center in June. WTC works with Energy Northwest in operating the Applied Science Engineering Laboratory (APEL) in Richland. To find out more, go to www. watechcenter.org. Baker Boyer Bank was ranked 15th on Seattle Business magazine’s 100 Best Companies to Work for list.

Baker Boyer Bank was also ranked 87th for its financial performance on U.S. Banker magazine’s Top 200 Community Banks List. InnovaTek and NHThree, both of Richland, were among 12 Pacific Northwest region semifinalists in an ongoing business competition sponsored by investors and entrepreneurs to promote clean technologies. Mid-Columbia Library staff will be going into local elementary schools throughout September to sign up first graders and their parents up for library cards. Columbia Basin College Foundation is seeking nominations for the 2009-10 Outstanding Alumni award. Criteria and nomination forms can be found at www.columbiabasin.edu/foundation. Nominations are due by August 7th. Fat Boys Fleet Services now offers U-HAUL rental vehicles and moving materials. Nola Goll is the rental agent. Jesse Rojas also joined the staff of Fat Boys Fleet Services as a Service Writer. Ellen Low is the new executive director of the Columbia River Exhibition of History, Science and Technology. Lourdes Associated Specialists’ Women’s and Children’s Center opens this month at Road 68 and Wrigley Drive in Pasco. To contribute an item to this column, please email your information to the Chamber at [email protected] or call 547-9755.

Meet the candidates for the seats on the Pasco Chamber Board of Directors! Melissa Blasdel

May Hays

Mitch Roach

Melissa is the catering Sales Manager at the Pasco Red Lion Hotel. As such she has worked on various projects with the Chamber of Commerce, Tri-City Cancer Center, March of Dimes and many other organizations. Melissa graduated from Pasco High School and has lived in Pasco all of her life. She has served on the board for Pasco’s “Grand Ol’ Fourth” celebration, working on their marketing efforts.

May is an active Pasco Chamber member who attends many events. She recently opened a new business: “The Sandberg Event Center.” She also owns three other businesses and is employed by the Benton REA in the Community Relations Department and Economic Development. Through that position May is “loaned” to the West Richland Chamber of Commerce as Executive Director.

Mitch has worked with Baker Boyer Bank since 2003 and has over twenty years experience in the financial services industry. He’s a graduate of Washington State University and served in the military. Mitch was raised on a farm near Kahlotus and has lived the last ten years in Pasco. He’s involved with Sunrise Rotary and the Family Selection Committee of Habitat for Humanity.

Lori Lancaster

Britta Thompson

Carrie is owner/broker of Pasco’s River Realty. Carrie is a long-time Chamber member and is currently serving a board term to which she was appointed. She has supported Chamber membership recruitment, its annual auction and the Sunshine Ball. As a current board member Carrie was involved in the strategic planning session that addressed the future of the Pasco Chamber.

Lori has worked for the Benton Franklin Fair Association for several years and is currently the Fair Manager, developing a number of working relationships in the agriculture community. She also has a background in Journalism, serving on the Tri-City Herald’s Editorial Board, and recently completed the Leadership Tri-Cities. Lori also serves on the board of the Tri-Cities Visitor and Convention Bureau.

Britta works for the Tri-Cities Area Journal of Business. She grew up in the Tri-Cities and represents the Journal of Business on all of the area’s chambers of commerce and on several other service organizations as well. In addition she’s an experienced service organization board member.

Rich Cummins

Br ad Peck

Rich is the President of Columbia Basin College, where he’s worked for nearly 20 years. In addition to a long list of academic achievements, he’s published a book and numerous articles in national publications. Rich is a liaison member of the Chamber board, is volunteering with the 2010 Ag Show Committee and serves on the boards of TRIDEC, CREHST, TEAC, The CBC Foundation, Delta High School and the Washington Community and Technical College Administration.

Brad is an active member of the Pasco Chamber, having been involved in the planning and execution of a number of events. He’s a Franklin County Commissioner and has—with his wife, Debra—invested several years in restoring Pasco’s historic Moore Mansion as an events center. Prior to running for county office, Brad served as a spokesman in the communications office of Energy Northwest after retirement from the US AIr Force.

Al has lived and owned a business in Pasco for over forty years. He’s currently a Pasco City Council member and an active Chamber member, supporting and participating in a number of events— such as Building Bridges.

Carrie Chambers

Al Yenney

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AROUND TOWN Fun things to do

Come support the Volunteer Center at the Steve Haberman’s Volunteer Jam on August 1st from 12:00PM to 12:00AM at Three Rivers Convention Center in Kennewick. For more information call 582-0631. Enjoy the performance of Private Eyes, August 1st at 7:30PM, at Columbia Basin College.

Come join us for an EvEning in MarrakEch

Art Exhibit “Signal”, by Andrew Schell, is showing August 3rd - 13th, at Esvelt Gallery at CBC. Chamber Night at the Dust Devils is August 8th at 7:15PM. For more information, e-mail Jesse Robinson at [email protected] or call 544-8789. Show n’ Shine for Hunger event is August 9th, at 11:00AM, at Columbia Park. Benton Franklin Fair & Rodeo runs August 25th - 29th at the Benton Franklin Fair & Rodeo Grounds. For more information go to: www.bffairrodeo.com. Don’t forget our area’s farmers markets! Each week Pasco leads off on Wednesday morning (8AM - Noon), followed by downtown Kennewick on Thursday (9AM 1PM), the Parkade in Richland on Friday (9AM - 1PM), then Pasco again on Saturday (8AM - Noon)! Live@5 Concert Series is every Thursday night throughout the summer at John Dam Plaza in Richland. Call 783-0783 for more information. First Thursday Artwalk in historic downtown Kennewick is the first Thursday night of each month.

2009 Sunshine Ball

Saturday, September 19 Pasco Red Lion Hotel 6:00 pm Social Hour and Photos 6:45 pm Wax Lantern Parade 7:00 pm Dinner featuring Moroccan cuisine Music by Swing Shift Call the Chamber Office for Tickets: 547-9755

Building Bridges Celebrates 1st Anniversary Building Bridges—the Tri-Cities Hispanic, West Richland, Pasco and Hermiston Chamber monthly networking get-together—is a year old! Photo couresty of Essence Photography

For the July Building Bridges, eleven members of the Pasco Chamber loaded up in City Councilman Al Yenney’s RV and headed out to Hermiston. Conversations were bouncing all over the place on the ride there. It was fun to see people relaxed, sharing what was on their minds.

Nikki Gerds, Executive Director, Pasco Chamber

We were greeted with warm smiles, plenty of wine and hors d’oeuvres. We had a great time talking with the Hermiston Chamber members and several West Richland Chamber members who

made the drive as well. On the way back we stopped by Fiesta Food’s Hermiston Grand Opening to offer congratulations. Their first-day crowd lined the aisles. It was great to see them so busy. We got back to town around 7pm with a number of new acquaintances and a new appreciation for our neighbors across the river. I have enjoyed meeting many new people interested in networking for business. It’s casual and fun, with an interesting mix of chamber members participating. If you haven’t been to Building Bridges yet, put this next one—August 12th—on your calendar. And we’ll see you there!

Nikk i

New Facilities at PNNL

One Smart Community! Washington State’s 2009 Smart Communities Awards were recently handed out...and one—for “Smart Partnerships”—was given to the Sacagawea Heritage Trail project. Twenty-one community projects were nominated; nine were awarded. The Awards recognize outstanding achievement in growth management.

Three major new laboratory facilities will expand PNNL’s research capabilities over the next two years. The 73,100-square-foot Biological Sciences Facility (BSF) and the 75,600-square-foot Computational Sciences Facility (CSF) are nearing completion on PNNL’s main campus and should be occupied by September of this year. The two facilities cost approximately $75 million to construct and are being built by a private developer who will lease them back to PNNL. About 310 of PNNL’s staff from energy, environmental, national security and fundamental science research missions will be located in the new buildings. The 200,000-square-foot Physical Sciences Facility (PSF) research complex is being constructed just north of PNNL’s main campus on land owned by the federal government. The $224 million complex is sponsored by several federal agencies and will comprise PNNL’s Materials Science laboratory, the UltraTrace laboratory, the Radiation Detection laboratory, and the Deep Underground laboratory, and the Radiation Portal Monitoring Test Track and High Bay. The complex will be completed in late 2010 and will house about 450 staff supporting various national security and energy research missions. For more information on PNNL’s Capability Replacement Laboratory program, visit: www.pnl.gov/rcf/index.stm (Reprinted from the July, 2009 Tri-Cities Research District “In Focus...” newsletter with permission from the Port of Benton)

The Tri-Cities Visitors and Convention Bureau’s Tri-Cities Rivershore Enhancement Council program is comprised of Benton and Franklin counties; the cities of Pasco, Richland and Kennewick; and the Ports of Benton Kennewick and Pasco. The Council is chaired by Pasco City Manager Gary Crutchfield. The program is sponsored by Bechtel National, Inc.

© 2004, Sara Nelson Design, Ltd.

Award winners were featured at the Association of Washington Cities annual conference in Spokane on June 25th.

NEW IN BUSINESS

Twist, offering classic and contemporary ladies’ fashions, has opened on Gage Boulevard in Kennewick. Twist is owned by Criag Richards and managed by Katey Huntley.

It is owned by Jason Norris. Kristen Black Photography specializes in on-site portraits. Call 430-3037 for an appointment. For more information go to: www.KristenBlackPhotography.com

Forever and a Day... Wedding Services, has opened a storefront at 124 West Kennewick Avenue, in downtown Kennewick. Owner Katy Coleman offers bridal consulting and event planning.

Bill and Jenny Ackerman have opened Apricot Lane at Columbia Center Mall. The boutique offers fashion apparel, accessories and gifts.

Mean Bean Espresso, is open at W. 5718 Clearwater Avenue in Kennewick.

Milania House of Style has opened at 475 Keene Road in Kennewick and is owned by Jenna Cadwell.

Need help getting to the next level?

A joint effort of the Pasco, Hispanic, Hermiston and West Richland Chambers.

Even ing Even t

Building Bridges Networking Event August 12th | 5:30-7:30 pm

We’re ready! graphic design | advertising | marketing

EDWARD JONES INVESTMENTS ERIC BRIGGS 4900 Paradise Way, Suite 108 West Richland

www.saranelsondesign.com

545-4584

To RSVP call: 547-9755

08.06 Executive Committee Meeting

aug 09 2 3 4 5 08.10.09 Membership Luncheon Pasco Red Lion | 11:45AM Financial & Personal Safety Norma Miller Better Business Bureau PLUS... COMMUNITY SERVICE SPOTLIGHT Featuring Local Non-Profit and Outreach Agencies

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Chamber Office | 11:45AM

08.12 Building Bridges Networking Event

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Edward Jones, West Richland | 5:30PM

08.19 Chamber Alliance Meeting

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Collegium Cafe, Pasco | 12:00PM

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08.25 Board of Directors Meeting

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Pasco School District, Booth Building | 11:45AM

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Writing and design for the Pasco Chamber Newsletter by SARA NELSON DESIGN, LTD. | 545-4584

New Members Charter Media® is the advertising sales division of Charter Communications, Inc. (Nasdaq: CHTR). They provide local, regional and national businesses with the opportunity to advertise in individual markets on cable television channels. www.chartermedia.com

Pasco Chamber of Commerce 1925 N. 20TH AVE. PASCO, WA 99301

PRESORTED STANDARD US POSTAGE

PAID

PASCO WA 99301 PERMIT NO. 107

Hacienda Del Sol Mexican restaurant is located at 5024 North Road 68 in Pasco and is owned by Marra Correa. Jiffy Lube is located at 1816 West Court Street and is managed by Jose Madrigal. www.jiffylube.com Terry Nealey is an attorney in Dayton. He is running for State Representative in the 16th District. www.terrynealey.com

Education Across State Lines Columbia Basin College is teaming up with Oregon State University’s Agriculture program at Eastern Oregon University in LaGrande to create a unique four-year degree program in production agriculture. Similarly to a traditional academic transfer program, students take basic ed and basic ag courses at Columbia Basin College, then transfer to the bigger school to finish out the four years with more specialized classes. While students can transfer from CBC to other schools’ ag programs upon completion of a two year degree, coordination between CBC and EOU/ OSU has created a uniquely seamless transition. That makes for a faster path for students into skilled work positions. For more information, contact the Columbia Basin College agribusiness program at 545-0511.

“Ag at it’s Best” is generously sponsored by:

ence . Bette r Sciutions. ol S r te Bet