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1.What are the inputs, processing and outputs of UPS's package tracking system? -

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Inputs: include package information, customer signature, pickup, delivery, time-based data, current location (while on route), and customer documentation Process: Data transmitted to central computer and stored for retrieval. Data also reorganized so that can be tracked by customer account, data, driver, and other criteria. Output: Include pickup and delivery times, location while on route, and package recipient, but specific as well as summary reports for management INPUTS: Input device: Delivery Information Acquisition Device (DIAD) Input data: Sender’s detail and destination package PROCESSING Processing technology: UPU’s Computer Center OUTPUT: 1. Progress Report on package via web 2. Printed scan able barcode label 2. What technologies are used how are these technologies related to ups's business strategy? -

It all starts with with the scannable bar-coded label attached to a package which contain detailed information about the sender, the destination and when the package should arrive. Next, UPS use special software to create the most efficient delivery route for each driver that consider traffic, weather conditions and the location of each stop.

3.What strategic business objectives do ups's information systems address? -

Those technologies are solving problems such as :

*ensuring they can deliver anywhere in the world by using built in GPS *Electronically records signature from customers, which is automically recorded to the company database * Information are send directly to drivers on instant messages. 4. What would happen if UP’s information systems were not available? -If those technology were not available it would made it hard for drivers to find address or pick up point for customers because the GPS makes it easier for them. Next, if these technologies were not available UPS would not be able to have a competitive edge on its competitors and not deliver an effective and efficient, time targeted service. Finally, it can result in lower revenue.