1986
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CONSUMER PROTECTION ACT, 1986 Kushlesh Kumar Roll no-33
OBJECTIVES OF CONSUMER PROTECTION ACT •
Protect from hazard to health & safety.
•
Promote & protect economic interests.
•
Provide adequate information.
•
Consumer education.
THE CONSUMER PROTECTION ACT, 1986 (ACT)
Amendments
Amendments in the year 1993
Amendments in the year 2002
WHO IS A CONSUMER?
Two kinds of consumer under the Act
Consumer of goods
buys or agrees to buy goods
any user of such goods
Consumer of services
hires or avails any services
any beneficiary of such service
CONSUMERS NEED PROTECTION AGAINST
Unfair trade practice
Restrictive trade practice
Defects
Deficiencies
CONSUMERS NEED PROTECTION AGAINST
UNFAIR TRADE PRACTICE
Adopting unfair methods to promote sale, use or supply of goods or services e.g.
Misleading public about price.
Charging above MRP printed.
Misleading public about another’s goods or services.
Offering misleading warranty or guarantee.
CONSUMERS NEED PROTECTION AGAINST RESTRICTIVE TRADE PRACTICE •
Depriving consumers of free choice, fair competition.
•
Supplying only to particular distributors or on condition of sale only within a territory.
•
Delaying in supplying goods/services leading to rise in price.
•
Requiring a consumer to buy/hire any goods or services as a pre-condition for buying/hiring other goods or services.
CONSUMERS NEED PROTECTION AGAINST
DEFECTS
Any fault, imperfection or shortcoming in the quality, quantity, purity or standard which is required to be maintained by or under any law for the time being in force or under any contract express or implied or as is claimed by the trader in any manner whatsoever in relation to any goods.
DEFICIENCY
Any fault, imperfection, shortcoming or inadequacy in the quality, nature and manner of performance which is required to be maintained by or under any law for the time being in force or has been undertaken to be performed by a person in pursuance of a contract or otherwise in relation to any service.
CONSUMER'S RIGHTS •
Right to safety against hazardous goods and services
•
Right to be informed about quality, quantity, purity, standard, price
•
Right to choose from a variety at competitive prices
•
Right to be heard
•
Right to consumer education
FORUM & JURISDICTION
Consumer Disputes Redressal Forums (District Forum) Claims less than or equal Rs.20 lacs. Consumer Disputes Redressal Commissions (State Commission)
Claim more than Rs.20 lacs & less than Rs.1 crore.
National Consumer Disputes Redressal Commission (National Commission) Claim equal to Rs.1 crore.
RELIEFS
Relief
Removal of defects in goods or deficiency in services.
Replacement of defective goods.
Refund against defective goods or deficient services.
Compensation.
Prohibition on sale of hazardous goods.
REQUISTIES OF A COMPLAINT
Who can file a complaint
Where to file a complaint
How to file a complaint
What constitutes a complaint?
Procedure for filing the appeal
ESSENTIAL INFORMATION IN THE APPLICATION
Name and full address of complainant.
Name and full address of opposite party.
Description of goods and services.
Quality and quantity.
Price.
Date & proof of purchase.
THANK YOU
Source:-
icai.org/icairoot/members/courses/pps/Consumer%20Protecti on%20Act,%201986.ppt
OBJECTIVES OF CONSUMER PROTECTION ACT •
Protect from hazard to health & safety.
•
Promote & protect economic interests.
•
Provide adequate information.
•
Consumer education.
THE CONSUMER PROTECTION ACT, 1986 (ACT)
Amendments
Amendments in the year 1993
Amendments in the year 2002
WHO IS A CONSUMER?
Two kinds of consumer under the Act
Consumer of goods
buys or agrees to buy goods
any user of such goods
Consumer of services
hires or avails any services
any beneficiary of such service
CONSUMERS NEED PROTECTION AGAINST
Unfair trade practice
Restrictive trade practice
Defects
Deficiencies
CONSUMERS NEED PROTECTION AGAINST
UNFAIR TRADE PRACTICE
Adopting unfair methods to promote sale, use or supply of goods or services e.g.
Misleading public about price.
Charging above MRP printed.
Misleading public about another’s goods or services.
Offering misleading warranty or guarantee.
CONSUMERS NEED PROTECTION AGAINST RESTRICTIVE TRADE PRACTICE •
Depriving consumers of free choice, fair competition.
•
Supplying only to particular distributors or on condition of sale only within a territory.
•
Delaying in supplying goods/services leading to rise in price.
•
Requiring a consumer to buy/hire any goods or services as a pre-condition for buying/hiring other goods or services.
CONSUMERS NEED PROTECTION AGAINST
DEFECTS
Any fault, imperfection or shortcoming in the quality, quantity, purity or standard which is required to be maintained by or under any law for the time being in force or under any contract express or implied or as is claimed by the trader in any manner whatsoever in relation to any goods.
DEFICIENCY
Any fault, imperfection, shortcoming or inadequacy in the quality, nature and manner of performance which is required to be maintained by or under any law for the time being in force or has been undertaken to be performed by a person in pursuance of a contract or otherwise in relation to any service.
CONSUMER'S RIGHTS •
Right to safety against hazardous goods and services
•
Right to be informed about quality, quantity, purity, standard, price
•
Right to choose from a variety at competitive prices
•
Right to be heard
•
Right to consumer education
FORUM & JURISDICTION
Consumer Disputes Redressal Forums (District Forum) Claims less than or equal Rs.20 lacs. Consumer Disputes Redressal Commissions (State Commission)
Claim more than Rs.20 lacs & less than Rs.1 crore.
National Consumer Disputes Redressal Commission (National Commission) Claim equal to Rs.1 crore.
RELIEFS
Relief
Removal of defects in goods or deficiency in services.
Replacement of defective goods.
Refund against defective goods or deficient services.
Compensation.
Prohibition on sale of hazardous goods.
REQUISTIES OF A COMPLAINT
Who can file a complaint
Where to file a complaint
How to file a complaint
What constitutes a complaint?
Procedure for filing the appeal
ESSENTIAL INFORMATION IN THE APPLICATION
Name and full address of complainant.
Name and full address of opposite party.
Description of goods and services.
Quality and quantity.
Price.
Date & proof of purchase.
THANK YOU
Source:-
icai.org/icairoot/members/courses/pps/Consumer%20Protecti on%20Act,%201986.ppt
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