11. Bpo Industry-proton Ashish Jagetia

My Job has been Bangalored

BPO INDUSTRY By…Proton By… Proton Ashish Jagetia Proton Ashish Jagetia

Contents A BPO… Bangalored means Types of services Motivation HR challenges Top companies Reasons to join Reasons to leave Conclusion Proton Ashish Jagetia

A BPO….

BUSINESS PROCESS OUTSOURCING

…defines itself by either putting in new technology or applying existing technology in a new way to improve a process.

Proton Ashish Jagetia

Bangalored Means

The name relates the place regarding its infrastructure for BPO’s.

Proton Ashish Jagetia

Types of Services Customer Support Services Technical Support Services Telemarketing Services Employee IT Help-desk Services Insurance Processing Data Entry Services Data Conversion Services Proton Ashish Jagetia

Cont… Scanning, OCR with Editing Services Book Keeping and Accounting Services Form Processing Services Internet / Online / Web Research

Proton Ashish Jagetia

Motivation Factor Cost Advantage Economy of Scale Business Risk Mitigation Superior Competency Utilization Improvement

Proton Ashish Jagetia

HR Challenges  Brand equity:  Standard pre-job training:  Benchmarks:  Lack of focused training:

Proton Ashish Jagetia

BPO… The Top Companies 1.

2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15.

WNS Group Wipro Spectramind Daksh e-Services Convergys HCL Technologies Zenta ICICI Onesource MphasiS EXL Tracmail GTL Ltd. v Customer HTMT 24/7 Customer Proton Ashish Jagetia Sutherland Technologies

Reasons to join BPO's        

Did not get a better job. Find nothing better to do. Education level doesn't matter Good work environment Good Benefits Flexibility of time Attractive life style Transport facility

Proton Ashish Jagetia

Reasons to leave the BPO's

       

No growth opportunity For higher Salary For Higher education Misguidance Policies are not conducive No personal life Physical strains Uneasy relationship Proton Ashish Jagetia

Conclusion BPOs offer top class compensation faster growth fast-track careers, with higher levels of responsibility at early stages But still it is very difficult to retain the people in BPO Proton Ashish Jagetia

THANKS…

Proton Ashish Jagetia