Report Aykac, D.s.o., Aydın, S., Ateş, M. & Tansel çetin, A., “effects Of Service Quality On Customer Satisfaction And Customer Loyalty: Example Of Marmara University Hospital,” International Congress On Performance And Quality In Health (uluslararası Sağlıkta Performans Ve Kalite Kongresi), March 19-21, 2009, Antalya, Turkey.

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