Yforrest Admin Resume

YVONNE FORREST 11 Yatescastle Drive #4 Toronto, ON M3L 2B7 Tel: (416)436-2383 Email: [email protected]

Position as an Administrative Assistant/Office Support/Clerical HIGHLIGHTS OF QUALIFICATIONS • Over 10 years experience working in an office environment • Ability to generate accurate reports and invoices; familiar with accounting principles • Committed to a high standard of customer service • Highly analytical, detail-oriented, with excellent time management skills • Proficient in Microsoft Word, Excel, and Alpha Dec • Take pride in doing a good job; willing to learn RELEVANT EXPERIENCE AND ACCOMPLISHMENTS Administrative Duties • Provided administrative support including photocopying, faxing, and filing • Prepared letters, documents, and other correspondences for manager’s approval • Printed cheques, matched them to invoices, and mailed out to clients • Ensured a high standard of service was provided by responding to vendor inquiries efficiently and accurately • Sorted documents by store number and supplier • Prepared journal entries • Filed clerical documents and answered telephone calls • Entered customer data into the computer system Customer Service/Receptionist • Collected information for approval of credit • Verified customers’ credit rating • Resolved customer service issues by responding to complaints efficiently and courteously • Greeted customers and directed them to appropriate department • Processed incoming and outgoing mail EMPLOYMENT EXPERIENCE Audit Support, PRG Schultz, Toronto Accounts Payable Clerk, Moores The Suit People, Toronto Credit Investigator, American Express, Toronto Data Entry Clerk, Sears Canada Inc, Toronto EDUCATION Computer Readiness Workshops, Humber College, Toronto Legal Assistant Diploma, Success Business College, Toronto Computer Operation Diploma, George Brown College, Toronto

2008 1998-2005 1995-1996

REFERENCES AVAILABLE ON REQUEST