Yazan Sari 1

Yazan H. Sari Tel: +974- 5509644 E-Mail: [email protected] OBJECTIVE A senior position in a reputable global institution that will challenge my profound experience in sales, marketing and retail banking. RELEVANT SKILLS AND EXPERIENCES  Experience in retail business, Sales, Marketing, Product development & branches management.  Unique ability to analyze and develop business acquisition strategies that significantly lead to higher revenues and better cost management.  Familiar with people management, developing sales modeling, strategy and tactics, hiring overseas staff (Jordan, Egypt, Syria, Tunisia), coaching and training in order to adopting the sales forces for automation.  Having strength on people management, leadership and interaction with sales people by giving motivational tips and coaching to inspire people to unleash their success. RELEVANT EMPLOYMENT Sept 2006- Present HSBC - Doha, State of Qatar Sales Manager – Multi products.  Develop a sales culture across HSBC Personal loan, Vehicle loan, home loan, credit card, insurance and deposits – Direct sales team by devising and implementing strategies and supporting activities, to ensure sales and cross sales are maximized as well as customer growth.  Responsible for managing and planning of the growth and development of the product sales.  Set monthly sales targets and monitor performance and set up sales tracking and control measures to measure performance.  Launching new products &services including the designing and presenting of new credit polices for Credit Cards, Personal Loans, Auto, Mortgages loans and liability payments and services.  Managing the retail products portfolio (Fresh acquisitions, Product revenue, Product attrition, Product yields, Product profitability )  Generate and provide feedback on competition activities and best practices in order to develop the products and services towards gaining competitive edge.  Formulate and implement sales strategy to achieve the team target, use innovation in getting bulk business and generate new distribution channels.  Designing sales incentive systems for the direct sales based on the performance against monthly, quarterly and yearly targets.  Regularly interacts with the risk management division to collate feedback on sales team performance and audit rating to effectively address and identify areas of improvement.



Safeguard the bank from potential loss, to maintain HSBC internal control standards

OCT 2004 – Sept 2006 Mashreq Bank – Doha, State of Qatar Team Leader Credit Card.  Responsible for 40 sales representatives to achieve and exceed the product targets.  Create new relationships and exploit the opportunities to bring in fresh business for Retail Banking Group in order to achieve the sales targets.  Maintained excellent relationship with key client organization and their employees.  Lead, coach the sales team and identify training needs.  Managing the daily work of Sales department including targets, budgets and plans  Managing and forecasting the credit card portfolio ( acquisition, attrition, speed )  Coordinated all credit card marketing campaigns, alliances and activities.  Monitor the customer attrition and maintain it at the lowest levels.  Re-launched the Visa credit cards with totally new benefits.  In charge of the renewal for credit card & personal loan Policy.  Reporting directly to the country manager Qatar. Jul 2002 – Oct 2004 Mashreq Bank – Doha, State of Qatar Sales and Service officer  Provide clients financial services which exceeded expectations by delivering an unbiased competent, timely and problem free service.  To manage, plan and control day to day operation of the branch to achieve maximum efficiency and profitability in line with the operating plan.  Developed new customer base and promoted the banks retail products by cross- sell and up-selling financial products.  Contributed to competitive counter tactics and customer retention strategies.  Coordinated with other department and branches on customer account management.  Ensure high customer standards of customer service.  Acting as a branch manager in his absence.  The Silver Star certificate in recognition of my contribution of the retail banking group 2003 EDUCATIONAL BACKGROUND  1999-2001 Master of financial markets The Arab Academy for banking and financial sciences – Amman, Jordan.  1994-1998 Bachelor of Economics University of Jordan - Amman, Jordan

PROFESSIONAL TRAINING  Types of fraud – HSBC , 2008  Operational risk – HSBC , 2007,2008  Professional selling skills – HSBC,2007

      

Introduction to people management – HSBC, 2007 Money laundering – HSBC , 2007,2008 Time management workshop – Mashreq bank , 2006 Customer is why –Mashreq bank , 2005 How to be a super salesman – Mashreq bank , 2004 Computer based financial management – American bankers association , Amman 2002 American stock indices and currencies – Future horizons foe investment and trading , Amman 2002

PERSONAL DATA Sex: Place of Birth: Date of Birth: Marital Status: Nationality:

Male Algeria 1976 Single Jordanian

REFERENCE Shall be available upon request.