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B. Jones, V. P. of Marketing Communications C. Smith, V. P. of Product Development S. Edwards, Controller P. Andrew, Assistant to the Chief Financial Officer T. Santos, V. P. of Customer Service R. Lee, Legal Analyst
From: M. Smart, Director of Public Relations
Market Penetration China France Germany North America UK
Summary Founded in 1999, Custom Communications, Inc. is a leading manufacturer of mobile phones and devices. Our technology expertise in areas like GSM communications, WCDMA and mobile equipment and solutions are scalable, modular and open, providing for effective integration of systems and services. Target Market Custom Communications, Inc. products are targeted at a number of customer types. The T100x is likely to attract the power user, because of its next-generation technology and design. Distribution is worldwide, with primary target countries being North America, China, UK, France and Germany. Custom Communications, Inc. has limited bandwidth in other areas of the world.
1234 Main Drive Central City, CA 94321 USA
555.123.456 phone 555.123.457 fax www.customcomminc.com
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B. Jones, V. P. of Marketing Communications C. Smith, V. P. of Product Development S. Edwards, Controller P. Andrew, Assistant to the Chief Financial Officer T. Santos, V. P. of Customer Service R. Lee, Legal Analyst
From: M. Smart, Director of Public Relations
Market Penetration China France Germany North America UK
Summary Founded in 1999, Custom Communications, Inc. is a leading manufacturer of mobile phones and devices. Our technology expertise in areas like GSM communications, WCDMA and mobile equipment and solutions are scalable, modular and open, providing for effective integration of systems and services. Target Market Custom Communications, Inc. products are targeted at a number of customer types. The T100x is likely to attract the power user, because of its next-generation technology and design. Distribution is worldwide, with primary target countries being North America, China, UK, France and Germany. Custom Communications, Inc. has limited bandwidth in other areas of the world.
1234 Main Drive Central City, CA 94321 USA
555.123.456 phone 555.123.457 fax www.customcomminc.com
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Customer Contract
Custom Communications Complete Sales Contract Void unless signed and dated by June 1, 2005
I. Material Rendered This agreement, including any Attachments and Schedules (“Agreement”), is made between Custom Communications, Inc. on behalf of itself and its affiliates and successors, and Customer. This Agreement is binding upon Customer’s delivery to Custom Communications, Inc. of (a) an executed unaltered Agreement and (b) an executed unaltered Switched Services Agreement/Letter of Agency (“LOA”), The rates, charges, discounts, and credits set forth herein are effective (“Effective Date”) when Custom Communications, Inc. activates Customer’s service.
II. Terms and Conditions Tariff, GSA, and LOA. Each as supplemented by this Agreement, govern Custom Communications, Inc. provision of Services to the Customer. Term. The “Initial Term” begins on the Effective Date and ends 12, 24, or 36 months after the Effective Date, depending on the selection above. Limitation on Use. Customer understands (i) it may place only as many concurrent calls as it has purchased individual lines, (ii) it may not use auto-dialers or similar devices. Material Changes to Rates, Charges, and Services. Customer with notice complying with GSA notice requirements if Custom Communications, Inc. makes material and adverse changes to the Tariffs that affect in a material manner. Service Marks, Trademarks, and Publicity. Neither Custom Communications, Inc. nor Customer may, without the other party’s prior written approval, use a service mark or trademark of the other party or refer to the other party in connection with any advertising, promotion, press release, or publication. No Modifications. Neither Customer nor Custom Communications, Inc. may modify the terms of this Agreement orally or in writing. Custom Communications, Inc. may modify the terms of the Tariffs and GSA in its sole discretion. Disclaimer of Warranties. Custom Communications, Inc. makes no warranties, express or implied, as to any Custom Communications, Inc. services, related products, equipment, software, or documentation. Custom Communications, Inc.. specifically disclaims all implied warranties, including without limitation any implied warranties of merchantability, fitness for a particular purpose, or title or non infringement of third party rights. Disclaimer of Certain Damages. Neither party is liable to the other for any indirect, consequential, exemplary, special, incidental, or punitive damages. 1234 Main Drive Central City, CA 94321 USA
555.123.456 phone 555.123.457 fax www.customcomminc.com
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Customer Contract
Custom Communications Complete Sales Contract Page Two
TRY ME
Click on the bookmarks III.toPayment and Legal Remedy to the left view several documents that have been Governing Law. This Agreement is governed by the laws of the State of California without regard to combined into one Adobe its choice of law principles. PDF file. Indemnification. After viewing these docu- Customer agrees to defend, indemnify, and hold harmless Custom Communications, ments, click onInc. thefrom Next and against all liabilities, costs and expenses including reasonable attorneys’ fees, or arising from any violation of applicable laws, regulations, tariffs, or this Agreement by arrow >related above to proceed Customer to the next section.or anyone who uses Customer’s account with or without Customer’s permission. Credit Approval. Acceptance of this Agreement is contingent upon Customer meeting credit requirements.
IV. Customer Right to Cancel You, the Customer, may cancel this Agreement without any penalty or obligation at any time before midnight on the third business day after the date that you sign this Agreement. To cancel, please call 800-123-567 or send you name, address, and cancellation instructions by First Class U.S. Mail to Custom Communications, Inc., P O, 1234, Central City, California 94321. I, the person signing this document below, warrant that I am authorized execute this document on behalf of Customer. I have read and understood the foregoing terms and conditions and understand that my signature binds the Customer responsible for payment for this Agreement. Signature:___________________________________________________________________________ Name:______________________________________________________________________________ Business Name:_____________________________________________________________________ Business Address:___________________________________________________________________ Telephone:_______________________________ Fax: ______________________________________ Date:_______________________________________________________________________________
1234 Main Drive Central City, CA 94321 USA
555.123.456 phone 555.123.457 fax www.customcomminc.com
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New Product Specification Sheet
>> XT 100S Top Features: >> Wideband and CDMA >> Java Enabled >> Camera (Still / Video) >> Audio Player >> Messaging >> Organizer/ Contact Management >> Chip Component >> Display
>> XT 100S Embedded message applications can create, send, receive, view, edit, and organize SMS text messages, MMS multimedia messages and e-mail. XT 100S is also compatible with a range of Instant Messaging (IM) clients and customers. >> T-100/X Users of T-100/X can play audio and video clips stored in the phone’s memory, or on a memory card. Users can also stream live video or audio content from the Internet directly to T-100/X (Network dependent). >> Wideband and CDMA
4>> Tell Digital Zoomyou Camera us what think
>> Java Enabled >> Camera (Still / Video)
T-100/X is equipped with a VGA 4x digital zoom Camera, with Flash, Redeye reduction, low light mode and enhanced viewfinder speeds of up to 30 fps providing super smooth viewing, and with Image capture at 24 bit (up to 16.7 million colors). Users can also photograph themselves with the help of the integral mirror on the reverse of the phone, and a self-timer option. The image editor allows further enhancement and modification to pictures. The image editor allows seamless manipulation of images; options include morphing, cropping, drawing, speech balloons, fun backgrounds/foregrounds with addition of Clip Art, etc.
1234 Main Drive Central City, CA 94321 USA
555.123.456 phone 555.123.457 fax www.customcomminc.com
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New Product Specification Sheet
TRY ME Step One: Click the Note tool in the Commenting toolbar and add a note anywhere on this page. >> XT 100S Top Features: Step Two: To text and edits,CDMA click >> indicate Wideband the Text Edits tool and follow the instructions. >> Java Enabled Step Three: (Still / Video) >> Camera Add an “Approved” stamp to page by clicking the >> this Audio Player Stamp tool. >> Messaging Step Four: Use the Highlighter tool to >> Organizer/ select some text to be highContact Management lighted. Then double-click the highlighted text to add a >> Chip Component comment. >> Display When you’re finished, click the Hand tool to continue >> Digital Zoom Camera navigating this presentation.
>> XT 100S Embedded message applications can create, send, receive, view, edit, and organize SMS text messages, MMS multimedia messages and e-mail. XT 100S is also compatible with a range of Instant Messaging (IM) clients and customers. >> T-100/X Users of T-100/X can play audio and video clips stored in the phone’s memory, or on a memory card. Users can also stream live video or audio content from the Internet directly to T-100/X (Network dependent). >> Wideband and CDMA >> Java Enabled >> Camera (Still / Video)
T-100/X is equipped with a VGA 4x digital zoom Camera, with Flash, Redeye reduction, low light mode and enhanced viewfinder speeds of up to 30 fps providing super smooth viewing, and with Image capture at 24 bit (up to 16.7 million colors). Users can also photograph themselves with the help of the integral mirror on the reverse of the phone, and a self-timer option. The image editor allows further enhancement and modification to pictures. The image editor allows seamless manipulation of images; options include morphing, cropping, drawing, speech balloons, fun backgrounds/foregrounds with addition of Clip Art, etc.
1234 Main Drive Central City, CA 94321 USA
555.123.456 phone 555.123.457 fax www.customcomminc.com
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Financial Review
Comparative Income Statement Three Months Ending in March 31, 2004 & 2005
2005
2004 $ 2,000,000 1,460,000 540,000
% 100 73 27
$ 2,500,000 1,775,000 725,000
% 100 71 29
Less: Operating Expenses: Sales and Marketing Expenses Administrative Costs Total Operating Expenses:
120,000 240,000 360,000
12 12 18
175,000 250,000 425,000
7 10 17
Operating Income: Interest Income Other Income Net Income Before Taxes Provision for Income Taxes
136,000 20,000 200,000 80,000
5 1 10 4
120,000 25,000 325,000 150,000
4 1 13 6
Net Income
120,000
6
175,000
7
Net Sales Less: Cost of Goods Sold Gross Profit
Comparative Income Statement Three Months Ending in June 30, 2004 & 2005 Net Sales Less: Cost of Goods Sold Gross Profit Less: Operating Expenses: Sales and Marketing Expenses Administrative Costs Total Operating Expenses: Operating Income: Interest Income Other Income Net Income Before Taxes Provision for Income Taxes
1234 Main Drive Central City, CA 94321 USA
555.123.456 phone 555.123.457 fax www.customcomminc.com
2004
2005
$ 4,000,000 3,460,000 1,540,000
% 100 73 27
$ 3,500,000 2,775,000 1,725,000
% 100 71 29
420,000 840,000 1,360,000
12 12 18
775,000 550,000 1,425,000
7 10 17
26,000 80,000 30,000 80,000
5 1 10 4
20,000 25,000 25,000 150,000
4 1 13 6
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Financial Review I have reviewed and approve this document.
Comparative Income Statement TRY ME
Three Step One:Months Ending in March 31, 2004 & 2005 Click on the unsigned signature field to the right to apply a digital signature. Net Sales Step Two: Less: Cost of Goods Sold In Gross the Apply Digital SigProfit nature window, click Add Digital and follow the Less:IDOperating Expenses: instructions to create SelfSales and aMarketing Signed Digital ID. Expenses Administrative Costs Step Three: Total Operating Expenses: Once you’ve created your Digital ID, enterIncome: your passOperating click the Sign word and Interest Income button. Other Income Net Income Before Taxes Provision for Income Taxes Net Income
Comparative Income Statement Three Months Ending in June 30, 2004 & 2005 Net Sales Less: Cost of Goods Sold Gross Profit Less: Operating Expenses: Sales and Marketing Expenses Administrative Costs Total Operating Expenses: Operating Income: Interest Income Other Income Net Income Before Taxes Provision for Income Taxes
1234 Main Drive Central City, CA 94321 USA
555.123.456 phone 555.123.457 fax www.customcomminc.com
2005
2004 $ 2,000,000 1,460,000 540,000
% 100 73 27
$ 2,500,000 1,775,000 725,000
% 100 71 29
120,000 240,000 360,000
12 12 18
175,000 250,000 425,000
7 10 17
136,000 20,000 200,000 80,000
5 1 10 4
120,000 25,000 325,000 150,000
4 1 13 6
120,000
6
175,000
7
2004
2005
$ 4,000,000 3,460,000 1,540,000
% 100 73 27
$ 3,500,000 2,775,000 1,725,000
% 100 71 29
420,000 840,000 1,360,000
12 12 18
775,000 550,000 1,425,000
7 10 17
26,000 80,000 30,000 80,000
5 1 10 4
20,000 25,000 25,000 150,000
4 1 13 6
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The Newsletter Spring 2005 Schedule of Events April 20–22 Hershey Lodge & Convention Center
Volume 2, Issue 6
Top Priority: Customer Satisfaction Custom Communications, Inc. products are targeted at a number of customer types.
Today, GSM technology is in use by more than one in six of the world’s population and it is estimated that
Hershey, Pennsylvania
“ We remain steadfast to our customers in new product delivery and service.”
Several educational organizations have combined efforts to present the Pennsylvania Educational Technology Expo and Conference, a three-day event filled with presentations, workshops, and exhibits. The conference covers a wide range of issues concerning technology in education — from classroom instruction to administration to systems management. A packed schedule of sessions will focus on computers, software, Web use, IT concerns, and much more. May 4–6 Pasadena, California Pasadena Conference Center
The Technology in Education International Conference & Exposition features hands-on participation for all educators who want to improve their own technological knowledge and help their schools, colleges, or universities better manage technology campuswide. Attend enriching workshops, presentations, and discussions. Software experts will share their expertise. May 16-17 San Francisco, California Moscone Center
Interested in learning how to blend 3D and video into one compelling story? Let us show you how with video solutions.
The T100x is likely to attract the power user, because of its next-generation technology and design. Distribution is worldwide, with primary target countries being North America, China, UK, France and Germany. Custom Communications, Inc. has limited bandwidth in other areas of the world. A six month plan is in the works toward an attempt to reach other areas in the world.
at the end of Jan 2004 there were over 1 billion GSM subscribers across more than 200 countries of the world. Today’s GSM platform is a hugely successful wireless technology and an unprecedented story of global achievement. In less than ten years since the first GSM network was commercially launched, This process has been highly successful in the last few quarters.
Annual Fundraiser and Silent Auction Custom Communications, Inc. is pleased to announce that the University of Washington Alumni Association has commissioned world-renowned Reed & Barton Silversmiths to create in rich and precious metals a Limited Edition Damascene Insculpture (metal etching) of our famous landmark—the Rainer Vista. This uniquely beautiful metal etching will be available at our annual fundraiser set in Santa Fe. Handcrafted in pure silver, 24kt. gold electroplate, burnished copper and bronze is being produced exclusively for Washington alumni—and for no one else. It is being offered at this time only through this single announcement, and will never be issued again.
A Custom Communications Publication
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The Newsletter,
page 2
Schedule of Events (continued) May 20–22 San Francisco, California Moscone Center
Several educational organizations have combined efforts to present the Pennsylvania Educational Technology Expo and Conference, a three-day event filled with presentations, workshops, and exhibits. The conference covers a wide range of issues concerning technology in education — from classroom instruction to administration to systems management. A packed schedule of sessions will focus on computers, software, Web use, IT concerns, and much more. June 4–6 Pasadena, California Pasadena Conference Center
The Technology in Education International Conference & Exposition features hands-on participation for all educators who want to improve their own technological knowledge and help their schools, colleges, or universities better manage technology campuswide. Attend enriching workshops, presentations, and discussions. Software experts will share their expertise. June 16-17 San Francisco, California Moscone Center
Interested in learning how to blend 3D and video into one compelling story? Let us show you how with video solutions.
Financial Focus Founded in 1999, Custom Communications, Inc. is a leading manufacturer of mobile phones and devices. Our technology expertise in areas like GSM communications, WCDMA and mobile equipment and solutions are scalable, modular and open, providing for effective integration of systems and services for individuals as well as businesses.
Quarter 2 The company has 2,000 employees worldwide, supporting a strong global sales marketing and service network spanning Asia-Pacific, Europe and the Americas. Custom Communications, Inc. has research and development facilities in Taiwan, China and the U.S., and has more than 2,000 research and development employees. The company has 1,225 global patents. Today, GSM technology is in use by more than one in six of the world’s population and it is estimated that at the end of Jan 2004. A Custom Communications Publication
GSM growth will continue to excel, with more than 160 million new customers in the last 12 months.
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Custom Communications Complete Sales Contract Void unless signed and dated by June 1, 2005
I. Material Rendered This agreement, including any Attachments and Schedules (“Agreement”), is made between Custom Communications, Inc. on behalf of itself and its affiliates and successors, and Customer. This Agreement is binding upon Customer’s delivery to Custom Communications, Inc. of (a) an executed unaltered Agreement and (b) an executed unaltered Switched Services Agreement/Letter of Agency (“LOA”), The rates, charges, discounts, and credits set forth herein are effective (“Effective Date”) when Custom Communications, Inc. activates Customer’s service.
II. Terms and Conditions Tariff, GSA, and LOA. Each as supplemented by this Agreement, govern Custom Communications, Inc. provision of Services to the Customer. Term. The “Initial Term” begins on the Effective Date and ends 12, 24, or 36 months after the Effective Date, depending on the selection above. Limitation on Use. Customer understands (i) it may place only as many concurrent calls as it has purchased individual lines, (ii) it may not use auto-dialers or similar devices. Material Changes to Rates, Charges, and Services. Customer with notice complying with GSA notice requirements if Custom Communications, Inc. makes material and adverse changes to the Tariffs that affect in a material manner. Service Marks, Trademarks, and Publicity. Neither Custom Communications, Inc. nor Customer may, without the other party’s prior written approval, use a service mark or trademark of the other party or refer to the other party in connection with any advertising, promotion, press release, or publication. No Modifications. Neither Customer nor Custom Communications, Inc. may modify the terms of this Agreement orally or in writing. Custom Communications, Inc. may modify the terms of the Tariffs and GSA in its sole discretion. Disclaimer of Warranties. Custom Communications, Inc. makes no warranties, express or implied, as to any Custom Communications, Inc. services, related products, equipment, software, or documentation. Custom Communications, Inc.. specifically disclaims all implied warranties, including without limitation any implied warranties of merchantability, fitness for a particular purpose, or title or non infringement of third party rights. Disclaimer of Certain Damages. Neither party is liable to the other for any indirect, consequential, exemplary, special, incidental, or punitive damages. ��������������� ���������������������� ���
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Custom Communications Complete Sales Contract Page Two
III. Payment and Legal Remedy Governing Law. This Agreement is governed by the laws of the State of California without regard to its choice of law principles. Indemnification. Customer agrees to defend, indemnify, and hold harmless Custom Communications, Inc. from and against all liabilities, costs and expenses including reasonable attorneys’ fees, related to or arising from any violation of applicable laws, regulations, tariffs, or this Agreement by Customer or anyone who uses Customer’s account with or without Customer’s permission. Credit Approval. Acceptance of this Agreement is contingent upon Customer meeting credit requirements.
IV. Customer Right to Cancel You, the Customer, may cancel this Agreement without any penalty or obligation at any time before midnight on the third business day after the date that you sign this Agreement. To cancel, please call 800-123-567 or send you name, address, and cancellation instructions by First Class U.S. Mail to Custom Communications, Inc., P O, 1234, Central City, California 94321. I, the person signing this document below, warrant that I am authorized execute this document on behalf of Customer. I have read and understood the foregoing terms and conditions and understand that my signature binds the Customer responsible for payment for this Agreement. Signature:___________________________________________________________________________ Name:______________________________________________________________________________ Business Name:_____________________________________________________________________ Business Address:___________________________________________________________________ Telephone:_______________________________ Fax: ______________________________________ Date:_______________________________________________________________________________
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��� � � �� � � � � � ������������������� >> XT 100S Embedded message applications can create, send, receive, view, edit, and organize SMS text messages, MMS multimedia messages and e-mail. XT 1006 is also compatible with a range of Instant Messaging (IM) clients and customers. >> Wideband and CDMA >> Java Enabled
>> Organizer/ Contact Management
>> T-100/X Users of T-100/X can play audio and video clips stored in the phone’s memory, or on a memory card. Users can also stream live video or audio content from the Internet directly to T-100/X (Network dependent).
>> Chip Component
>> Wideband and CDMA
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>> Digital Zoom Camera
>> Camera (Still / Video)
>> Camera (Still / Video) >> Audio Player >> Messaging
T-100/X is equipped with a VGA 4x digital zoom Camera, with Flash, Redeye reduction, low light mode and enhanced viewfinder speeds of up to 30 fps providing super smooth viewing, and with Image capture at 24 bit (up to 16.7 million colors). Users can also photograph themselves with the help of the integral mirror on the reverse of the phone, and a self-timer option. The image editor allows further enhancement and modification to pictures. The image editor allows seamless manipulation of images; options include morphing, cropping, drawing, speech balloons, fun backgrounds/foregrounds with addition of Clip Art, etc.
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Try it ID Task Name Duration Combining multiple > Buy it documents 1 New_model_mobile_tech_group > Learn more 17 days 2
Outline review
8, '04 M T
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Determine art requirements
2 days
Hernandez
4
Develop content
1 day
Belk,L
5
Check content
1 day
6
Outline review
3 days
First review Consolidate comments
1 day
9
Rewrite content
1 day
10
Check rewrite
1 day
Second review Consolidate comments
1 day
13
Incorporate comments
1 day
14
Check comments
1 day
15
Handoff to Production
1 day
16
Lay out file Final review
1 day
19
Incorporate comments
1 day
20
Check layout
1 day
Proof/QA
W
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F
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Aug 8, '04 S M T
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Aug 15, '04 S M T
Hernandez,E Eberhard,M Hernandez,E Belk,L Hernandez,E Hernandez,E Belk,L Hernandez,E Eberhard,M Design Vendor Hernandez,E Design Vendor Hernandez,E
5.5 days
22
Consolidate comments
1 day
23
Incorporate comments
1 day
24
Check comments
1 day
25
Handoff to Copy Desk
1 day
26
Copyedit file and insert
2 days
27
Incorporate comments
1 day
File handoff and posting
Hernandez,E Design Vendor Hernandez,E Eberhard,M Copy Desk Design Vendor
5 days
29
Handoff to Localization
30
Post secondary imagery
31
Post NA files to Marketing
1 day
32
Mark files for archiving
1 day
Project: Custom Communications Date: Tue 2/15/05
Aug 1, '04 S M T
4 days
Consolidate comments
28
S
0.5 days
18
21
F
2 days
12
17
T
1 day
8
11
W
2 days
3
7
Jul 25, '04 S M T
1.5 days
Producer
0 days
8/14 Hernandez Eberhard,M
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