Velasquez Sdge Testimony

Application of SAN DIEGO GAS & ELECTRIC ) COMPANY for Review of its Proactive De) Energization Measures and Approval of Proposed ) Tariff Revisions ) (U 902-E) ) ) Application No. 08-12-___ Exhibit No.: (SDG&E-3) _________

PREPARED DIRECT TESTIMONY OF JOSEPH S. VELASQUEZ ON BEHALF OF SAN DIEGO GAS & ELECTRIC COMPANY

BEFORE THE PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA DECEMBER 2008

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TABLE OF CONTENTS I.

INTRODUCTION................................................................................................. 1

II.

OVERVIEW AND BACKGROUND OF 2008 EFFORTS............................... 1

III.

CUSTOMER GROUPS’ COMMUNICATION REQUIREMENTS............... 3

IV.

EDUCATIONAL OUTREACH .......................................................................... 7

V.

EVENT NOTIFICATION PROCESS .............................................................. 12

VI.

TOOLS AND OTHER CUSTOMER SUPPORT RESOURCES .................. 14

VII.

SPECIAL TARIFF SERVICE OPTIONS FOR ESSENTIAL CUSTOMERS ..................................................................................................... 16

VIII. PROPOSED MODIFICATIONS TO TARIFF RULE 14 .............................. 19 IX.

QUALIFICATIONS OF JOSEPH S. VELASQUEZ ...................................... 22

X.

ATTACHMENTS TO PREPARED DIRECT TESTIMONY OF JOSEPH S.VELASQUEZ................................................................................................... 23 A. B. C. D.

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2008 Fire Preparedness Plan Information Packet Sent to Customers Schedule for Optional Back-up Emergency Generation Tariff Service Proposed Tariff Rule 14 PG&E Tariff Rule 14

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PREPARED DIRECT TESTIMONY

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OF JOSEPH S. VELASQUEZ

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ON BEHALF OF SDG&E

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Customer Educational Outreach and Notification for The Fire Preparedness Plan I.

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INTRODUCTION I am the Director of Commercial and Industrial Services for San Diego Gas &

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Electric Company (“SDG&E”)1. The purpose of my testimony is to describe the

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Customer Communications and Outreach performed in 2008 for SDG&E’s Fire

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Preparedness Plan and continuing Customer Communications and Outreach for future

12

Fire Preparedness. My testimony will focus on the communication efforts directed

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primarily to Residential, Commercial and Essential Customers that could be subject to

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proactive de-energization. SDG&E’s communication effort can be broken into three

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separate components: 1) Educational Outreach; 2) Event Notification; and 3) Tools and

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Resources available to customers to support and supplement the communication efforts.

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The testimony of Mr. Lawless will describe the additional communication efforts directed

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to the Residential Special Needs Customer group (Medical Baseline and Life Support

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Customers) and the Low income Customers group (i.e. those participating in California’s

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Alternate Rate for Energy [“CARE”]).

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My testimony will also provide the rationale and description of the proposed,

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optional Emergency Back-up Generation Tariff Service, Demand Normalization, and

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Demand Response Temporary Exemption and will further describe proposed changes to

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Tariff Rule 14.

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II.

OVERVIEW AND BACKGROUND OF 2008 EFFORTS

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operational revisions,2 proposed to proactively de-energize selected circuits in the

In September 2008 SDG&E launched its Fire Preparedness Plan that, among other

1 2

My witness qualifications are included at the end of my testimony. See testimony of Mr. Yari.

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Potential De-Energization Areas3 when the National Weather Service issues a Red Flag

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Warning and when other extreme weather conditions such as high winds are present.4 In

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support of the Fire Preparedness Plan, SDG&E launched a customer education and

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outreach effort, developed a comprehensive event notification process, and information

5

tools. SDG&E developed its outreach communications in consultation with public safety

6

agencies such as The Red Cross, Cal Fire and San Diego County Office of Emergency

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Services (“OES”).

8 9

The outreach effort included customer direct mail, meetings with customer groups, presentations at community gatherings and personal contact with all customers

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with an essential load (“Essential Customers”). SDG&E mailed an educational packet to

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all 45,000 customers identified as being served by an impacted circuit, personally

12

contacted all Essential Customers and met with agencies and associations that represent

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Essential Customer groups, such as the San Diego County Water Authority, San Diego

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County Fire Chiefs and Cal Fire. In addition, to date, SDG&E has met with local, state

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and federal elected officials’ offices whose districts may be impacted by the proactive de-

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energization portion of the Fire Preparedness Plan. Since September, SDG&E has

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presented the Plan and solicited feedback from a number of organizations, hosted three

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separate open house forums in the impacted communities and has staffed information

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booths and participated at over 40 local community events.

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Concurrent with these efforts, SDG&E filed Advice Letter (AL) 2025-E on

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September 26, 2008 requesting modifications Tariff Rule 14. The proposed

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modifications closely track the current and effective tariff language contained in Pacific

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Gas & Electric Company’s Tariff Rule 14. Subsequent to that filing, in a letter dated

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October 24, 2008, the Commission rejected SDG&E’s AL 2025-E and requested that

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SDG&E file proposed Tariff Rule 14 as an application. The proposed Tariff Rule 14 is

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appended to my testimony.

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Please refer to the testimony of Mr. Yari for the definition and map of the Potential De-energization Areas. 4 Please refer to the testimony of Mr. Yari for engineering and operations details, and the definition of terms such as “Highest Risk Fire Areas”. #225071

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III.

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CUSTOMER GROUPS’ COMMUNICATION REQUIREMENTS

In order for the proactive de-energization element of the Fire Preparedness Plan to

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be successfully implemented, impacted residential and commercial customers must be

5

informed of the plan and have access to information regarding elements of the plan that

6

impact them. This allows customers to be able to anticipate the potential for a proactive

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de-energization and thus be able to prepare and take appropriate remedial action.

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SDG&E developed and has implemented a robust communication effort to meet the

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information needs of residential and commercial customers. Additionally, SDG&E

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continues to enhance its Fire Preparedness outreach efforts especially among certain

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customer groups, Residential Special Needs Customers, Low income Customers5 and

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Essential Customers. SDG&E recognizes that these customer groups require additional

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outreach due to differing circumstances and needs. I will describe SDG&E’s

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communication outreach and communication efforts directed to all customers, and then I

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will describe the additional steps that were and will be taken to more thoroughly

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communicate with Essential Customers. Mr. Lawless will discuss additional outreach

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and support to Residential Special Needs and Low income Customers in his testimony.

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A. Essential Customers Defined

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When considering the impact of a proactive de-energization on its customers

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SDG&E has focused special attention on the Essential Customers, i.e. customers whose

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energy usage is important to public safety and where their emergency back-up planning is

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important for ensuring the safety of the general public.

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This group of customers was derived from the population of customers as defined

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in CPUC Decision 91548 dated April 15, 1980 for purposes of scheduling emergency

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curtailments during summer periods of extreme capacity constraint. However, for

5

Residential Special Needs Customers are Medical Baseline and Life Support Customers. Low Income Customers refer to customers participating in California’s Alternate Rate for Energy (“CARE”). Both of these customer subsets require additional attention as they may be more significantly inconvenienced due to either special medical needs or financial hardship. For both these customer segments, please refer to testimony of Mr. Lawless. #225071

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purposes of the Fire Preparedness Plan educational outreach and notification, SDG&E

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also included K-12th grade schools as they require special consideration to ensure that

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children’s safety is maintained. It is important to restate that Essential Customers are not

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exempted from the proactive de-energization portion of the Fire Preparedness Plan. As

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discussed in Mr. Yari’s testimony, exemptions from the proactive de-energization portion

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of the Fire Preparedness Plan would defeat the fundamental fire risk mitigation purpose

7

of the Fire Preparedness Plan. Nevertheless, SDG&E will continue to look at what it can

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do to minimize, and where possible avoid, impact on essential customers. Customer types included in the Essential Customer designation6 are:

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a) Governmental agencies that provide essential service to fire, police and prison facilities and that provide essential lighting for streets, highways, and other public areas.

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b) Governmental agencies directly related to national defense.

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c) Hospitals and convalescent homes for their critical facilities.

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d) Private and public utility facilities to the extent that those services would seriously affect public health and safety (electric, gas, water, communication, and sewage disposal services).

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e) Public transportation.

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f) Customers directly engaged in the production, refinement or transportation of fossil fuel or steam to the extent that they contribute to the production of electricity.

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g) Radio and broadcasting stations to the extent that their services are for the transmittal of emergency messages.

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h) Residential customers for the use of life support equipment such as kidney or iron lung equipment.

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Although not specifically identified as an Essential in the Commission’s D.91548,

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SDG&E has decided to provide Schools (K-12) similar level of customer support

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as Essential Customer for purposes of fire preparedness communication.

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Source: D.91548, Attachment A.

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B. Essential Customer Contact in 2008

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All Essential Customers in the Potential De-Energization Areas are assigned an

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SDG&E Account Executive (AE) who communicates directly with them and is available

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to address their questions and relay their feedback regarding the Fire Preparedness Plan.

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Wherever possible, SDG&E’s AEs contacted every identified Essential Customer on an

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impacted circuit during the roll out of the 2008 Fire Preparedness Plan outreach efforts to

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determine if their emergency plans addressed a prolonged de-energization of 12 to 72

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hours. SDG&E was pleased to find that due to the nature of their loads and the fact that

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power outages can and do occur for a variety of reasons, most Essential Customers are

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already prepared to operate during outages or have emergency plans in place to

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effectively deal with these emergencies. Understandably, some customers expressed a

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need for as much pre-event notification as possible.

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C. Specific Essential and School Customer segment findings

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Hospitals and Skilled Nursing Facilities – Based on our contacts, we found that

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this segment of customers is generally well prepared and has sufficient back-up

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generation in place to support critical load for 12-72 hours. Some customers also shared

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plans for outages that last beyond their on-site capabilities including evacuation to an

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alternative site or refueling their generators. Advanced notification also allows these

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facilities to double check their procedures and test their equipment. Schools (K–12th Grade Districts) – Some schools have told us that they may be

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able to incorporate a process for responding to proactive de-energization in their current

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emergency plans for the 2009-10 school year, but that incorporating such procedures in

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the current 2008-09 school year would result in hardship. Some schools stated that they

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could include in the school year calendar “fire days” similar to existing “snow days” in

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order to complete the required hours of instruction. Schools currently have evacuation

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procedures and maintain emergency contact information from parents and guardians in

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the event of an emergency evacuation due to a fire, earthquakes or other emergency. We

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believe that given the nearly one-year postponement of the proactive de-energization

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portion of the Fire Preparedness Plan, current school emergency preparedness plans can

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be updated to incorporate these events. SDG&E is continuing to work with schools to

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facilitate this endeavor.

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Communication Companies - SDG&E met on various occasions with

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communications companies that serve the Potential De-Energization Areas. SDG&E

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believes it was able to address these customers’ concerns, which related primarily to early

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notification. SDG&E also updated their emergency contacts. SDG&E provided this

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information and established the notification procedures requested by these customers and

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believes they are adequately prepared for all elements of the Fire Preparedness Plan.

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Federal Agencies – SDG&E met with local management of the United States

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Border Patrol responsible for the facilities impacted by the Fire Preparedness Plan. The

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Border Patrol has identified several emergency procedures that they can implement to

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address the proactive de-energization portion of the Fire Preparedness Plan.

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SDG&E met with key fire personnel at The United States Forestry Service

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(“USFS”) and shared with them the details of the Fire Preparedness Plan.

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The information was well received and the USFS did not have any recommendations

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for changes with the Fire Preparedness Plan process at that time.

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Military – Discussions with the Navy indicate they either have back-up power, or

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can evacuate facilities if a proactive de-energization affects operations. Cellular phone

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reliability was presented as the most important service in case the high risk training

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required emergency response.

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Local Government/Police/Fire Departments - SDG&E spoke to representatives of

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cities, counties, and State of California agencies that have critical operations in the

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Potential De-Energization Areas detailed in the fire map7. SDG&E representatives spoke

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with facilities managers at these sites to discuss their business continuity plans in the case

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of an emergency, including possible back-up generation capability.

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SDG&E met with Cal Fire and spoke with management personnel at several fire

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stations in the Potential De-Energization Areas. The fire agencies discussed their

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contingency plans that include using radios and central dispatching while some stations

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already have back-up generation. The fire agencies had several questions regarding the

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water agencies and a reliable water supply. The fire agencies also requested advanced 7

Please refer to the Appendix in the testimony of Mr. Yari.

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notification. Section V of my testimony addresses these concerns and details SDG&E’s

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event notification communications plan to Essential Customers, such as fire agencies.

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Water Agencies – SDG&E met with the San Diego County Water Authority,

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member agencies, and other unaffiliated water agencies to discuss their concerns with the

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Fire Preparedness Plan. The main areas include advanced notification, demand

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normalization8 in the event of a potential proactive de-energization, generator access

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issues and adequate time to prepare. Based on numerous meetings with the various water

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districts and discussions regarding their emergency back-up plans, SDG&E believes that

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many of the districts’ concerns can be addressed by installing emergency back-up

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generation at their essential sites that currently do not have it. While getting the

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necessary budget approval for the emergency back-up systems from their respective

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boards may be a concern, SDG&E hopes the extra time afforded by its nearly one year

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suspension of the proactive de-energization portion of the Fire Preparedness Plan would

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allow time to budget and install the necessary emergency facilities. In addition, SDG&E

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is proposing special tariff options such as an optional Emergency Back-up Generation

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Tariff Service, a demand normalization proposal, and an early event notification process,

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to further address the districts’ concerns. The specific tariff proposals are in detail in

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Section VII.

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IV.

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EDUCATIONAL OUTREACH SDG&E believes that well-informed customers can best make decisions about

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their own individual fire preparedness and back-up plans. To this end, SDG&E will

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provide the necessary information, resources and tools for informed decision-making.

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SDG&E has and will continue to deliver its education and outreach using a variety of

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channels to provide the information to all customers and to maximize flexibility and

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accessibility.

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A new season of outreach will begin each year once the updated Potential De-

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Energization Areas have been defined, and associated circuits and customer lists have

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Demand Normalization refers to a tariff proposal described in Section VII.B. which protects an Essential Customer from setting a peak Demand resulting after being notified of a potential de-energization event. #225071

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been finalized.9 Each year, early planning will include coordination with other agencies,

2

such as the Red Cross, Cal Fire, and OES, to develop and refine comprehensive and

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collaborative communication plans for the upcoming fire season. SDG&E will also

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continue to maintain and enhance a Fire Preparedness page on its Web site that I will

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describe in more detail in Section VI.

6

Development of Fire Preparedness communication outreach is complicated

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because defining the high risk fire season and the Potential De-Energization Areas

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changes and evolves over time.10 Although fires can occur in California year-round, the

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high risk fire season, which Mr. Yari describes as the “Elevated Fire Condition,” will be

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determined by fire risk conditions and can neither be narrowly nor discretely limited to

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specific dates. SDG&E anticipates reactivating the proactive de-energization of the Fire

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Preparedness Plan on September 1, 2009 and the de-energization portion of the Fire

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Preparedness Plan to occur approximately September through December each year, but

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these dates can vary according to the weather and fire risk conditions as discussed in Mr.

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Yari’s testimony. As such, SDG&E’s fire preparedness communication efforts will occur

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year-round so customers can prepare and implement their own emergency plans in

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anticipation of a loss of power.

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A. Direct and Electronic Mail Outreach After the annual update of the Potential De-Energization Areas and the impacted

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circuits are identified (expected in February or March of each year), SDG&E will notify

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all impacted customers that they are part of the Fire Preparedness Plan and could be

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subject to proactive de-energization in an information package sent by US mail. The

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contents of this package will include many of the same items that were included in the

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2008 package or provided at community meetings including a cover letter, a Program

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Fact Sheet, a list of frequently asked questions, a map of the impacted areas, a Guide for

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developing an Emergency Plan, an Unplanned Outage Fact Sheet, information to register

29

customers’ cellular phones on AlertSanDiego (also referred to Reverse 9-1-1 system) and

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a Portable Generator Fact Sheet. In addition to this 2008 material, SDG&E plans to 9

See testimony of Mr. Yari. See testimony of Mr. Yari.

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include an invitation to any customer open house meetings scheduled in local areas and a

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Customer Contact Form. It should also be noted that some customers have two

3

addresses, a service address and a mailing address. When these addresses differ it is

4

often because the customer of record is using a bill payment service or centralizes

5

payment at a corporate office. In order to ensure that all impacted customers as well as

6

decision-makers are contacted, SDG&E did and will continue to send a packet to both

7

addresses. An example of the 2008 information packet and other materials provided in

8

the community events is included in Attachment A to my testimony.

9

Throughout each year SDG&E plans to provide additional fire preparedness and

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safety information. For example, to coincide with October Fire Safety Month, SDG&E

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will include in its Energy Update (included with the customer bill) an article that

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addresses fire safety. Also, during the summer months, as the traditional fire season is

13

approaching, SDG&E will be sending customers on the impacted circuits in the Potential

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De-Energization Areas a reminder and information and tips to help them develop their

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emergency preparedness plan.

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SDG&E will be seeking updated contact information from customers and

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allowing them to express their preferred means of contact (i.e., direct mail, phone or e-

18

mail) in order to provide its educational materials and event notification in the most

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effective and desired manner possible.

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B. Public Safety and Community Agencies As I discussed above, SDG&E in 2008 sought the advice of many community and

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public safety agencies to develop its fire preparedness messaging and outreach strategy

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and, to the extent possible, coordinated mutual outreach efforts. SDG&E continues to

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solicit high-level collaboration and coordination with local agencies, such as fire, law

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enforcement, County OES, individual cities, the counties of San Diego and Orange and

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communities SDG&E serves. This is all part of SDG&E’s on-going effort to have a

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unified message of fire preparedness and safety, and identity potential issues in the

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community, improve the content and delivery of its communication effort and increase

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awareness among our shared customer groups.

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Specifically SDG&E will continue its efforts of collaborative outreach with the following agencies:

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1.

Fire Fighting Agencies

4

SDG&E’s service territory is served by several fire fighting agencies in San

5

Diego and Orange Counties. Based upon the 2008 high-fire risk map, most fire fighting

6

districts fall within Cal Fire’s jurisdiction to coordinate fire fighting efforts. In addition,

7

the United States Forest Service provides fire fighting capabilities on forest service lands.

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SDG&E will continue working with these agencies along with numerous volunteer Fire

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Safety Councils and Disaster Preparedness Councils to identify and mitigate potential

10

issues related to the proactive de-energization and impacts to fighting brush fires.

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2.

Law Enforcement

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SDG&E’s service territory is also served by several law enforcement agencies in

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San Diego and Orange Counties. Based upon the 2008 high fire risk map, most law

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enforcement falls within the County of San Diego Sheriff Office’s jurisdiction. In

15

addition, the United States Border Patrol, California Highway Patrol and Tribal Police

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provide other law enforcement services in the region. SDG&E will continue working

17

with these agencies to identify and mitigate potential issues related to the proactive de-

18

energization and impacts to law enforcement.

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3.

Local government

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SDG&E’s service territory includes 23 cities and the counties of San Diego and

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Orange. SDG&E will continue working with these local government agencies to identify

22

and mitigate potential issues related to proactive de-energization and impacts to

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city/county services. The OES has the role of coordinating the overall disaster and

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emergency response efforts in San Diego County.

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4.

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SDG&E’s service territory includes over 26 separate community planning

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organizations, sponsor groups and associations recognized by the County of San Diego.

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These groups are comprised of citizen volunteers that provide input to the County Board

5

of Supervisors on land use and policy matters. SDG&E will reach out to these

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organizations annually in advance of fire season if they represent a community in a

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Potential De-Energization Area.

Community Organizations

8

5.

Key Stakeholders

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Other key stakeholders in SDG&E’s service territory include chambers of

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commerce, economic development organizations, San Diego County Farm Bureau and

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others that are well organized and represent specific segments of SDG&E customers.

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These groups are comprised of citizen volunteers that engage in discussions on improving

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the quality of life in the region. SDG&E will reach out annually to these organizations in

14

advance of the high risk fire season if they represent a community or stakeholder group in

15

a Potential De-Energization Area.

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C. Community Meetings and Community Events SDG&E will concentrate its community meetings in the summer months prior to

20

the high risk fire season. As it did in 2008, SDG&E will continue to advertise the

21

locations and times of the meeting in local print media and utilize its outbound dialer

22

system to phone customers who live or have businesses in the areas impacted regarding

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the meetings. SDG&E officers and other representatives from the utility (Operations,

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Customer Services, Public and Community affairs) will continue to attend the community

25

meetings. Similar to 2008, SDG&E will present an agenda detailing steps that it is taking

26

in implementing the Fire Preparedness Plan, including any updates that are pertinent to

27

the customer. The community meetings also serve as an opportunity for customers to ask

28

questions and provide feedback about the Fire Preparedness Plan.

29

Additionally, SDG&E will continue to participate in community outreach events

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held during the high risk fire season to supplement other outreach efforts. SDG&E had

31

and will continue to have personnel that can respond to questions in both English and

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Spanish at these events and have materials in both languages available at these

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community meetings. Presentations or materials were and will continue to be provided to

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local groups, such as Fire Safe Councils, Fire Departments, Neighborhood Watch

4

Groups, and other key safety agencies or nonprofit groups. These community events

5

could include:

6

1.

Fire Department Open Houses

7

2.

Sheriff’s “Neighborhood Watch” events

8

3.

Fire Safe Council events

9

4.

General community events in highest risk communities

10

5.

OES-participation events

11

6.

American Red Cross events

12 13

D.

Additional Outreach Efforts to Essential Customers

14

As I mentioned previously in my testimony, each Essential Customer in the

15

Potential De-Energization Areas has been assigned an AE. Similar to the efforts made in

16

2008, at the start of each high risk fire season SDG&E will contact Essential Customers

17

to help them identify their impacted loads so customers can determine which loads are

18

critical for public safety and how to best plan for such a proactive de-energization event.

19

If approved, SDG&E will also offer as an option to its affected Essential Customers who

20

believe they are not adequately prepared to serve their critical loads (load that is needed

21

for public safety) the proposed optional Emergency Back-up Generation Tariff Service

22

(detailed in Section VII of this testimony).

23

V.

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EVENT NOTIFICATION PROCESS The notification procedures outlined below will attempt, to the extent possible, to

25

provide customers that have provided contact information with at least two notifications

26

when the forecasts indicate the programs triggers could be met.

27

At approximately four to six hours prior to the time the forecast indicates the

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program triggers could be met at any of the weather stations, SDG&E will notify OES to

29

initiate the county’s AlertSanDiego system to begin notifying those customers

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corresponding to the applicable weather station.11 The message will indicate the extreme

2

fire risk conditions are forecast to occur and SDG&E may proactively de-energize their

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circuit and that it is a good time to prepare to activate their emergency preparedness

4

procedures. If for any reason OES cannot initiate or complete the notifications, SDG&E

5

will initiate the outbound dialer system using its own message for the appropriate weather

6

stations. Customers in areas not served by the OES AltertSanDiego system will be

7

contacted using SDG&E’s outbound dialer system.

8

At approximately two to three hours prior to the time the forecasts continue to

9

indicate the program triggers could be met, SDG&E’s outbound dialer system will be

10

initiated to again notify the applicable customers with the extreme weather conditions

11

message and also include a message that the potential for having to turn off the power is

12

increasing. It should be noted that this second notification will be slightly different. The

13

two to three hour notice has a more “urgent” tone indicating the extreme weather

14

conditions continue to be forecasted and the possibility of having to proactively de-

15

energize is increasing.

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SDG&E’s Essential Customers will be notified at the same times (approximately

17

four to six hours and again at approximately two hours before), but through phone calls

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and e-mails consistent with the individual contact information provided. SDG&E will

19

also contact 2-1-1 and the Red Cross representative with a notification.

20

If the forecasts change and SDG&E’s Electric Distribution Operations department

21

determines the risk of de-energization is no longer probable, SDG&E will initiate a

22

notification to its customers that the possibility of proactive de-energization associated

23

with the Fire Preparedness Plan has subsided.

24

While unlikely, it is possible that the first weather forecast that SDG&E receives

25

indicates the triggers could be met in three hours or less. If that should occur, only the

26

County’s AlertSanDiego notifications will be initiated. Under these circumstances,

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SDG&E personnel will initiate a phone call and e-mails to the applicable Essential

28

Customers in the area notifying them using the urgent message script. SDG&E will also

29

contact 2-1-1, and the Red Cross representative with a notification.

11

As described in Mr. Yari’s testimony, SDG&E’s Distribution Operations provide the estimated times for the notifications by weather station.

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While also unlikely, it is possible the triggers will be met immediately with little

2

warning. If that should occur, SDG&E will notify customers as soon as practicable.

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Customers may have functioning land lines or registered cell phones where they may be

4

able to receive a communication. Under these circumstances, SDG&E will also initiate a

5

phone call and e-mails to Essential Customers in the Potential De-Energization Areas

6

notifying them why proactive de-energization has occurred. SDG&E will also contact 2-

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1-1, and the Red Cross representative with a notification.

8

As an optional communication that customers may select, SDG&E will notify

9

customers by e-mail/text blast when a Red Flag Warning is called by the National

10

Weather Service in San Diego County. Customers can register for this additional

11

communication online at SDG&E’s Fire Program Web site. Optional notification when

12

an actual event has occurred is also available for those customers requesting it.

13 14 15 16

VI.

TOOLS AND OTHER CUSTOMER SUPPORT RESOURCES A. Web site

17

On its website (www.sdge.com/fireprep/) SDG&E created a webpage devoted to

18

informing customers about the Fire Preparedness Plan as the Internet is the best overall

19

source for timely information. The SDG&E Web site will provide the information

20

customers need to monitor their electric service during extreme weather conditions.

21

Information on the site will be kept up-to-date regarding the status of the five activation

22

criteria, the specific geographic zones that are affected and use red, yellow and green

23

color codes to indicate whether the trigger has been met (red), nearly met (yellow), or not

24

met (green).

25 26

The Fire Preparedness Plan webpage of SDG&E’s website will provide the following information:

27

1. Interactive tools Maps that are interactive such that a customer will be able to

28

view the approximate Potential De-Energization Areas, type in their address and

29

determine if they are affected;

30

2. Weather station information Weather conditions by weather station are

31

received hourly from the Remote Automated Weather Stations described by Mr.

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Yari. The information includes the condition (dryness) of the non-living fuel, the

2

wind conditions (both sustained and gusts), and relative humidity. SDG&E

3

updates the information regarding the “Live Fuel Moisture Level” (for living

4

vegetation) and Red Flag Warnings, as new information becomes available. All

5

of these data will be accessible from SDG&E’s Web site;

6

3. Register to Receive Alerts and enroll in AlertSanDiego Customer will be able

7

to register to receive Alerts such as Red Flag Warnings on SDG&E’s website as

8

customer can now do for California Independent System Operator (“CAISO”)

9

alerts. SDG&E has also provided a link that will allow customer to enroll in San

10

Diego County’s mass emergency alert system called AlertSanDiego. The

11

customer will receive emergency notifications from the County as they occur and

12

as described above in Section V; and

13

4. Outage status SDG&E’s Web site provides pertinent outage data including

14

when the proactive de-energization began, when available the cause and an

15

estimated restoration time.

16

B. Customer Care Centers

17

When the power has been proactively de-energized, SDG&E believes that while

18

some customers will elect to remain in their homes and wait until the power is restored,

19

other customers may want to go to facilities that have power. Therefore, SDG&E has

20

worked with the Red Cross to develop a plan to set up Care Centers for customers as

21

soon as they are needed in the impacted areas should proactive de-energization become

22

necessary. The Care Centers will be similar in many respects to evacuation centers the

23

Red Cross sets up during times of emergency. The Red Cross will select the appropriate

24

sites and SDG&E will arrange for portable generation if needed.

25

Customers will have multiple resources for finding the nearest Care Center.

26

SDG&E will post the location of the Care Centers on its Web site. In addition, SDG&E

27

will notify the County 2-1-1 operators, the media, local police and fire as to their

28

location. As part of the notifications, customers are encouraged to call 2-1-1 or SDG&E’s

29

call center for more information or to look at www.sdge.com/fireprep/.

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C. Back-up generation safety training

2

During the Fire Preparedness Plan pre-season, SDG&E will be offering customers

3

training in the safe installation and operation of back-up generators. SDG&E would also

4

like to assist all customers located in Potential De-Energization Areas that provide

5

essential service to the public be fully prepared to install and operate back-up generators

6

to serve their critical loads. SDG&E will hold seminars each season demonstrating the

7

safe connection and operation of back-up generation to assist those customers interested

8

in back-up generation.

9 10

D. Additional Support Tools and Services Offered to Essential Customers

11

Essential Customers will also have access to the interactive website tool to

12

determine which of their service points are impacted in the current year’s Fire

13

Preparedness Plan. For Essential Customers with a large number of accounts, SDG&E

14

will make available a list of the impacted accounts by weather station and/or GIS

15

mapping. SDG&E will also work with its Essential Customers to customize notification

16

procedures to better ensure that key personnel are informed as quickly as possible.

17 18 19

VII.

20

could cause customers to change their consumption patterns and incur additional energy

21

costs. It is also apparent that some Essential Customers might require support to acquire

22

needed emergency back-up generation. The optional tariff proposal below addresses

23

these concerns and is summarized in the pro-forma tariff in Attachment B.

SPECIAL TARIFF SERVICE OPTIONS FOR ESSENTIAL CUSTOMERS SDG&E realizes that the special conditions imposed by its Fire Preparedness Plan

24 25 26 27

A. Optional Emergency Back-up Generation Tariff Service Although SDG&E expects most Essential Customers with critical loads have or

28

soon will have emergency plans and sufficient back-up generation in place, there may be

29

a few situations where an Essential Customer may require additional support to access

30

back-up generation. As an option for Essential Customers, SDG&E is proposing an

31

optional Emergency Back-up Generation Tariff Service for Essential Customers that elect

32

for SDG&E to make arrangements for their emergency back-up generation. #225071

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The proposed tariff is available as an option for only the essential load

2

requirements of Essential Customers in the Potential De-Energization Areas. Eligible

3

customers must officially request this tariff service from SDG&E 60 days prior to the

4

delivery of the back-up generator. To the extent possible, SDG&E will make

5

arrangements to have a portable power generator delivered and connected at the

6

customer’s requested capacity to the customer site and for the period requested by the

7

customer. In order to facilitate this service to eligible customers electing to participate in

8

this service, SDG&E will offer customers the option to amortize the cost of this service

9

over a twelve-month period. The customer will be responsible for making any other

10

arrangements for the proper maintenance and operation of the generator.

11

The Emergency Back-up Generation Tariff incorporates rates that are intended to

12

be self funded and therefore intended to have no impact on the rates of any other

13

customer. If there is a shortfall in providing this service, it will not be passed on to other

14

ratepayers. If there is a surplus in providing this service, it will be refunded to customers

15

participating in this tariff on a prorata basis based on the kWs and duration of the service.

16

SDG&E will update the rates in the Emergency Back-up Generation Tariff periodically to

17

reflect current costs by filing an advice letter with the Commission. The rates in the

18

Proforma Tariff Schedule FPP-EG in Attachment B represent an estimate of the costs to

19

provide this service and may need to be updated prior to providing the service.

20

B.

Demand Normalization

21

Essential customers have expressed, that in order to prepare for a proactive de-

22

energization event, they may need to temporarily increase their usage in anticipation of

23

an event and thereby experience an increase in their normal demand that they would not

24

have otherwise incurred. SDG&E is aware that this situation is not the usual operation

25

for these Essential Customers and proposes to make an accommodation in the applicable

26

tariff. SDG&E proposes to normalize the demand for those Essential Customers that

27

might otherwise have increased their demand after being notified of a potential event.

28

Under this provision, the maximum recorded demand for the period between the first

29

notification described in Section V and the time of de-energization (or notification that

30

the risk de-energization has subsided) will not be considered for the purpose of

31

determining and billing demand charges to the extent that appropriate measurement #225071

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during the period is available. Any additional metering cost to implement demand

2

normalization will be at the expense of the customer. Essential Customers that believe

3

their demand would be impacted, can apply for Demand Normalization to SDG&E

4

SDG&E will insert the following language to the Special Condition section of

5

each applicable tariff describing the provision for demand normalization as a result of the

6

Fire Preparedness Plan:

7

“For Essential Customer with appropriate metering and apply for Demand

8

Normalization, SDG&E will not consider for the purpose of determining and billing

9

demand charges the recorded demand for the period between the first notification for a

10

proactive de-energization under SDG&E’s Fire Preparedness Plan and the time of

11

notification that the event has subsided or that de-energization has occurred.”

12

Excluding these relatively short and rare periods from establishing a peak demand

13

to those Essential customers that apply is expected to have no material impact on the

14

revenue or rates SDG&E would have recovered absent any notification of a potential

15

event. These events will not occur often and if and when they occur their duration will be

16

short in comparison to the entire months operating period. The peak demands for these

17

customers would have likely occurred outside this very narrow period, therefore the

18

notification of potential events may cause essential customers to establish an artificial

19

peak demand during the billing period. If SDG&E were not able to normalize this

20

artificial peak demand in the billing process a substantial increase in demand charges

21

could occur. SDG&E proposes to prevent this potential increase in demand charges by

22

implementation of the demand charge normalization provision.

23

SDG&E proposes that no special revenue tracking or ratemaking treatment be

24

applied to the revenue variations caused by the demand charge normalization provision.

25

No tracking or special ratemaking is required since any peak demand established during

26

these very narrow notification event periods are likely to have been artificially high in

27

preparation of a sustained de-energization and would not have occurred had the event not

28

been called. Therefore, these customers should not have to bear the costs of increased

29

demand charges that were established as a result of being impacted by the program and

30

also deal with a potential de-energization. At the same time, other customers not

31

impacted by the Fire Preparedness Plan should remain indifferent and not receive an

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artificial rate benefit at the expense of other impacted customers that contributed to

2

making a safer environment for everyone. Current ratemaking processes for distribution,

3

commodity and Competition Transition Charge will allow any annual revenue differences

4

due to the demand charge normalization provision to flow to rates of all customers in all

5

customer classes.

6

C. Demand Response Program Temporary Exemption

7

Essential Customers have also expressed, that in order to prepare for a proactive

8

de-energization event, they may not be able to react to a demand response event as they

9

would have otherwise. Because of the high wind conditions and because the typical high

10

fire risk season (fall and winter) and SDG&E’s typical peak demand season (summer) do

11

not closely coincide, SDG&E does not anticipate calling customers for a potential de-

12

energization while at the same time projecting a peak demand event. Nevertheless,

13

SDG&E would like to address this concern by proposing that under such conditions

14

SDG&E Essential customers notified of both a de-energization event at their facility and

15

a demand response event at the same facility are not subject to Critical Peak Pricing

16

(CPP) or SDG&E demand Response Program Penalties for usage for the period between

17

the first notification of a potential de-energization event and the time of de-energization

18

(or notification that the risk of de-energization has subsided). During such an event, the

19

affected Customer's facility on CPP will be charged the non-CPP rate for this period.

20 21

VIII. PROPOSED MODIFICATIONS TO TARIFF RULE 14

22

SDG&E also proposes modifications to its Tariff Rule 14 in this Application.

23

SDG&E filed Advice Letter (AL) 2025-E on September 26, 2008 requesting to modify its

24

Tariff Rule 14, to clarify and update the language regarding circumstances that may lead

25

to an interruption of electricity delivery, including for situations to protect public safety.

26

Tariff Rule 14, currently and as revised, provides that it is the customer’s responsibility

27

for losses in the event there is an interruption of electricity delivery. The modifications to

28

Tariff Rule 14 (1) provide more detail regarding the circumstances that could lead to

29

interruption and (2) conform SDG&E’s Tariff Rule 14 to Pacific Gas and Electric

30

Company’s (PG&E).

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Tariff Rule 14 (both existing and as proposed herein) requires SDG&E to exercise

2

due diligence and care to deliver a continuous supply of electricity to its customers and

3

indicates that the utility will not be liable for an interruption in service “caused by

4

inevitable accident, act of God, fire, strikes, riots, war or any other cause not within its

5

control.” The Advice Letter to revise Tariff Rule 14 was filed after a review of

6

SDG&E’s current Tariff Rule 14 (which had not been modified for approximately 25

7

years) and the recognition of a need to update and clarify the operation of this Tariff

8

Rule. This assessment also revealed that SDG&E’s current Tariff Rule 14 was not

9

consistent with either PG&E’s or SCE’s Tariff Rule 14. To achieve greater tariff

10

consistency, AL 2025-E requested SDG&E’s Tariff Rule 14 track the same language

11

included in PG&E’s Tariff Rule 14.

12

In its rejection of SDG&E’s AL, the Commission directed SDG&E to file this

13

request in an Application, and accordingly the same language change is included herein

14

in Attachment C to my testimony. Also included herein in Attachment D, for comparison

15

purposes, is PG&E’s Tariff Rule 14. SDG&E continues to maintain that this Tariff Rule

16

modification is important for customers to understand more clearly those circumstances

17

in which power may be unexpectedly unavailable, such as when SDG&E interrupts

18

delivery of electricity to protect public safety or SDG&E’s distribution system, and that

19

customers are responsible for losses that might result from these situations. As has been

20

previously explained throughout my testimony, to the extent electricity delivery is

21

unavailable due to proactive de-energization, Essential Customers have received

22

sufficient notice and been informed regarding preparation for proactive de-energization,

23

including the need to secure emergency back-up generation.

24

Given that the Commission has already approved nearly identical changes for

25

PG&E, approving the same changes for SDG&E should not be controversial. I would

26

also note that the revisions to Tariff Rule 14 do not change the fundamental allocation of

27

responsibility for losses that is provided by the current Tariff Rule 14. The additional

28

examples and language describing the circumstances in which there may be an

29

//

30

//

31

//

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interruption of electricity is useful to customers and provides more detailed information

2

than does the existing Tariff Rule 14. SDG&E therefore urges the Commission to

3

approve these proposed changes.

4

This concludes my prepared direct testimony.

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1

IX.

2

QUALIFICATIONS OF JOSEPH S. VELASQUEZ My name is Joseph S. Velasquez. My business address is 8306 Century

3

Park Court, Suite CP42D, San Diego, California, 92123-1530. I am employed by

4

SDG&E as Director of Commercial and Industrial Services. Previous to this position, I

5

held positions as the Commercial and Industrial Markets Manager for both SDG&E and

6

Southern California Gas Company (SoCalGas). I began at SoCalGas in 1986 and have

7

held several positions of increasing responsibility at SoCalGas and SDG&E. One of my

8

responsibilities of my current position is to develop and implement customer electric and

9

gas service programs for SDG&E’s large commercial and industrial customers and direct

10

the customer services function for these customers. I received a Bachelor of Science

11

degree in Engineering from California State University, Northridge in 1985 and a

12

Masters of Business Administration from Pepperdine University in 1990. I have

13

previously testified at the Commission.

#225071

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1 2 3 4 5

X.

ATTACHMENTS TO PREPARED DIRECT TESTIMONY OF JOSEPH S.VELASQUEZ A. 2008 Fire Preparedness Plan Information Packet Sent to Customers

6

B. Schedule for Optional Back-up Generation Tariff Service

7

C. Proposed Tariff Rule 14

8

D. PG&E Tariff Rule 14

#225071

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Attachment A

2008 Fire Preparedness Plan Information Packet Sent to Customers

SDG&E’s Emergency Fire Preparedness Program – FACT SHEET Background As part of its preparation for high risk fire season in San Diego, SDG&E® has implemented an Emergency Fire Preparedness Program that involves proactively shutting down power in high-risk fire areas during certain extreme weather conditions. Under normal conditions, SDG&E leaves the power on as long as power lines remain intact. The conditions that would need to be met in order for SDG&E to activate the program include all of the following: • • • • •

The National Weather Service calling a Red Flag Warning; Localized wind speeds in an area or community are sustained and greater than 35 mph or there are wind gusts greater than 55 mph. Where possible, existing National Weather Service’s weather stations will provide the wind speed measurements; The relative humidity (moisture in the air) is less than 20%; The moisture level in sticks, twigs and leaves (“non-living” materials) is less than 6% as determined by the National Weather Service’s weather stations; and The moisture level in “living” plants and bushes is less than or equal to 75% as determined by Cal Fire and the Forest Services.

All five of these conditions need to be met before the shut down procedures are triggered. The procedures, when triggered, will only be implemented in the highest fire risk portion of our service area, an area that encompasses approximately 45,000 of SDG&E’s 1.4 million customers. Please see the enclosed map that shows high-potential outage areas. Moreover, the weather criteria for triggering the shut down procedures are set at a level that we project activating the shut down procedure as infrequently as one time or less per year and the likelihood is that 1,000 to 10,000 customers would be affected at one time. Before shut down procedures are implemented, SDG&E will work with the County of San Diego Office of Emergency Services (OES), local law enforcement and the media to attempt to notify affected customers in advance. The County OES may use the Alert SanDiego (also known as Reverse 9-1-1) notification system. In some cases, however, there may not be enough time to notify people in advance. This program was developed in consultation with Cal Fire and other fire-fighting agencies, law enforcement, the San Diego County Office of Emergency Services, the San Diego and Imperial Valley Red Cross, and others. We are also continuing to work with these and other community groups to explore other ways to support our customers in the event we need to implement this program.

© 2008 San Diego Gas & Electric Company. All copyright and trademark rights reserved.

Commonly Asked Questions about SDG&E’s Emergency Fire Preparedness Program Q. How often does SDG&E plan to activate this program? A. Implementing SDG&E’s Emergency Fire Preparedness program should not happen often – SDG&E projects activating the program once every few years. The actual frequency will depend on weather conditions in specific areas. Typically, the National Weather Service declares Red Flag Warnings on 15 to 20 days per year. However, in order to activate this program the other four extreme weather conditions described above must also occur in addition to the Red Flag Warning. When the shut down procedures are implemented, it will be in very specific areas, not widespread, and be limited to those areas meeting or exceeding the threshold conditions. Please see the enclosed map that shows high-potential outage areas. These areas will change from year to year based on vegetation and other conditions. Q. How many people are impacted? A. Approximately 45,000 of SDG&E’s 1.4 million customers are located in the high-potential outage area. Because power outages will depend on local weather conditions at individual weather stations, the likelihood is that 1,000 to 10,000 customers would be affected at one time. Q. How will I be notified if the power is going to be shut off? A. Before shut down procedures are implemented, SDG&E will attempt to call customers in advance. SDG&E will also notify the County of San Diego Office of Emergency Services (OES), local law enforcement and the media. The County OES may use the Alert SanDiego (also known as Reverse 9-1-1) notification system to advise affected areas of the extreme weather conditions and the possibility of power outages. In some cases, however, there may not be enough time to notify people in advance. Q. How is this program different than outages that happen now? A. The outages under this program are different in that SDG&E will proactively shut down the power in specific areas due to extreme weather conditions to help reduce the potential for fires. SDG&E also conducts planned outages throughout the year in order to perform maintenance on its electric distribution system. In these cases, customers are notified well in advance so they can prepare. Unplanned outages also happen due to local system emergencies that may involve SDG&E’s equipment. Q. What if a fire is already burning? A. A fire already burning is not a condition for activating the program. Outside of this program, we may proactively shut off power at the request of fire fighting agencies. Q. How else is SDG&E helping to reduce the potential for fires? A. SDG&E has taken a number of steps to reduce the potential for fires, including replacing more than 300 wood poles with steel poles and using heavier wire in certain sections of our system through rural areas. SDG&E has also completed a detailed inspection on the highest risk areas of the transmission and distribution system.

How you can prepare Q. Will my access to information be affected? A. If you live in an area where the power is turned off, you will not have access to information from the television or radio unless you have a portable TV or radio running on batteries. An oldstyle, corded telephone may possibly work. A laptop computer running on batteries will still work, but you may not have an internet connection. Q. What happens if my electrical power is turned off? A. As with any outage, your appliances will not work, including your TV, air conditioning, refrigerators, computers, and lights. You may also lose phone service, including Reverse 9-1-1 capability (except for corded home phones) as well as power to water pumps. To better ensure that you will be notified for this or other emergencies we urge all San Diego County residents to register to the County of San Diego’s Alert SanDiego system (also known as Reverse 9-1-1). You can register your cell phones, Voice over Internet Protocol (VoIP) phone and email by going online to ReadySanDiego.org. Q. What should I do to prepare in advance? A. It’s a good idea to have an emergency kit ready. The kit should include medical and personal items, and a flashlight. We also recommend a battery-powered radio. You should also have a manual can opener, a supply of easy-to-prepare, nonperishable foods and bottled water. Since your water supply may be affected, consider filling your tubs and sinks with water so you can flush toilets. We recommend that you keep a corded phone that does not require plug-in electric power to operate, connecting only through a conventional phone jack. The County Office of Emergency Services has a brochure on Family Disaster Planning and Personal Survival Guide you may find helpful. Q. Can I use a portable generator? A. Yes, you can use a portable generator. It’s essential that you follow all safety procedures when using your generator and ensure that it’s been properly installed by a qualified installer. Also, please make sure you let SDG&E know you have a generator by calling 1-800-411-7343. Q. How long will the power be out? A. The power will be out as long as the extreme weather conditions exist, plus the additional time for SDG&E to perform a safety check prior to turning the power back on. This could be several hours, a day or longer. In general, outages could last 12 to 72 hours. Q. What if someone in my home depends on electrically powered medical equipment? A. If anyone in your home depends on medical equipment, please call SDG&E today at 1-800411-7343. You should still develop an emergency plan – and be prepared to follow it – in case the power goes out for any reason. Q. Will my power be turned off during those really windy winter rain storms? A. No, even though winter storms are windy, rain storms are not a concern. The power may go out because of the rain storm conditions but that is outside the scope of this program. SDG&E’s program is focused on conditions commonly associated with strong Santa Ana winds where it is very dry, extremely windy and fire potential is high.

San Diego County Office of Emergency Services

Family Disaster Plan and Personal Survival Guide

Family Disaster Plan and Personal Survival Guide

PREPAREDNESS STARTS WITH Y

U!

Family Disaster Plan and Personal Survival Guide Every family member should carry a copy of this important information: EMERGENCY CONTACT INFORMATION Out-of-area contact Name:__________________________________

EMERGENCY CONTACT INFORMATION Out-of-area contact Name:__________________________________

Telephone: ______________________________

Telephone: ______________________________

Neighborhood Meeting Place: ________________________________________ Out-of-area meeting place: ________________________________________

Neighborhood Meeting Place: ________________________________________ Out-of-area meeting place: ________________________________________

Call 2-1-1 for shelter information EMERGENCY CONTACT INFORMATION Out-of-area contact Name:__________________________________

Call 2-1-1 for shelter information EMERGENCY CONTACT INFORMATION Out-of-area contact Name:__________________________________

Telephone: ______________________________

Telephone: ______________________________

Neighborhood Meeting Place: ________________________________________ Out-of-area meeting place: ________________________________________

Neighborhood Meeting Place: ________________________________________ Out-of-area meeting place: ________________________________________

Call 2-1-1 for shelter information

Call 2-1-1 for shelter information

PREPAREDNESS STARTS WITH Y

U!

Family Disaster Plan and Personal Survival Guide I. PREPARATION Family Meetings At least once a year, have a meeting with your family to discuss and update your disaster plan. Determine what additional training, equipment, and supplies are needed. Practice! Occasional drills can improve reaction time and help to avoid panic in an actual emergency. A.

Know How and Where to Shut off Utilities. Location of Main Electrical Circuit Breaker: _________________________________________ Location of Main Water Valve: ____________________________________________________ Location of Gas Valve*: _________________________________________________________ Location of Wrench: ____________________________________________________________ Location of Manual Garage Door Override: __________________________________________ Location of Other Utilities: _______________________________________________________ * Do not shut off gas unless you suspect a leak exists.

B.

On a separate sheet of paper, draw a floor plan of your home showing the location of exit doors and windows, utility shutoffs, first aid kit, and emergency supplies. Ensure EVERYONE in your household is familiar with it. Show it to babysitters and house guests when you're going away.

C.

Reunion locations. Establish two places where you and your family can meet following an emergency. One immediately outside of your home, e.g. a neighbor’s mailbox, for use during a home emergency AND another site away from home in case you can’t return. Home Location: _________________________________________________________________ Away from Home Location: _______________________________________________________

D.

Out of Area Contact: Name and telephone number of person outside your local area for family members to call to report their location and condition. Everyone should memorize this number! Name: _________________________________________________________________________ Location: ___________________________________ Phone: (________) ___________________

E.

What is your child’s school disaster policy? In the event of an emergency, will they keep your child until you, or an authorized adult, can pick them up? _________________________________________________________________________________________ _________________________________________________________________________________________ _________________________________________________________________________________________ Are medical consent forms for your children complete and current? ____________________________ Where are they located? __________________________________________________________

F.

Where are emergency supplies and equipment located? Portable radio: _________________________________________________________________ Flashlight/batteries: _____________________________________________________________ Water: _______________________________________________________________________

PREPAREDNESS STARTS WITH Y

U!

Family Disaster Plan and Personal Survival Guide Food: ________________________________________________________________________ Sanitation supplies: _____________________________________________________________ Fire extinguisher: _______________________________________________________________ Tools: ________________________________________________________________________ Blankets: _____________________________________________________________________ Cooking equipment: ____________________________________________________________ First Aid Kit: _________________________________________________________________ Prescription glasses: ____________________________________________________________ Medications: __________________________________________________________________ Complete set of clothes for each family member: _____________________________________

II. TRAINING A.

Learn how to protect yourself from falling objects, smoke, fire, toxic fumes, etc.

B.

Learn First Aid/CPR Person(s) Trained: Name: _________________________________________ Date Training Expires: _______________________ Name: _________________________________________ Date Training Expires: _______________________ Name: _________________________________________ Date Training Expires: _______________________

III. BEFORE A DISASTER There are many different kinds of disasters, such as earthquakes, fires, floods, airplane crashes, chemical spills, pipeline leaks and explosions, which seldom give warning and can be equally devastating to their victims. This guide is primarily geared to earthquakes, but the planning you and your family does now will be of benefit for any type of disaster that can strike your community. A.

Inspect your home. Identify potential hazards and evacuation routes.

B.

Secure water heater and tall or heavy furniture to wall studs.

C.

Move heavy items to lower shelves.

D.

Install clips, latches and other locking devices on cabinet doors.

E.

Provide strong support and flexible connections on gas appliances.

F.

Remove or isolate and secure flammable materials.

G.

Review and practice this plan.

IV. DURING AN EARTHQUAKE A. If you are indoors STAY THERE. Move away from windows, book cases, and tall shelves. Get under a table or desk and hold on to it. Be prepared to move with it and HOLD that position until the shaking stops and it is safe to move. If there is no desk or table to get under, brace yourself in an interior corner. Watch for falling, flying and sliding objects. NOTE: If you are in a mobile home which is resting on A-Frame supports, get on top of the bed or sofa and cover your head and face. If a mobile home slips off the supports they may penetrate the flooring and cause injuries.

PREPAREDNESS STARTS WITH Y

U!

Family Disaster Plan and Personal Survival Guide B.

If you are outdoors, move to an open area away from buildings, trees, power poles, brick or block walls and other objects that could fall.

C.

If you are in an automobile, stop and stay in it until the shaking ends. Avoid stopping near trees and power lines or on or under overpasses or bridges.

D.

If you are in a high-rise building, get under a desk and hold on, or crouch next to an interior wall until the shaking stops. DO NOT USE THE ELEVATOR TO EVACUATE. Use the stairs.

E.

If you are in a store, get under a table or any sturdy object. Avoid stopping under anything that could fall. DO NOT RUN FOR THE EXIT. Choose your exit carefully.

V. IF YOU EVACUATE A.

Prominently post a message indicating where you can be found and the date and time you left.

B.

Take with you: 1. Medicines and first aid kit 2. Flashlight, radio and batteries 3. Important papers and cash 4. Food, blankets and extra clothes

C.

Make arrangements for pets

VI. AFTER A DISASTER A.

Put on heavy shoes immediately to avoid injury from stepping on glass.

B.

Locate a light source, such as a flashlight, if necessary.

C.

Check for injuries and administer first aid.

D.

Check for fires and fire hazards. 1.

Sniff for gas leaks, starting at the hot water heater. If you smell gas, hear a hissing sound or suspect a leak, turn off the main gas valve, open the windows and carefully leave the house. DO NOT TURN LIGHTS ON OR OFF. DO NOT STRIKE MATCHES. NOTE: Do not shut off the gas unless you suspect a leak exists. Do not turn it back on until the gas company or a plumber has checked the system.

2.

Shut off the water at the main valve.

3.

Turn off the electrical system at the main circuit breaker or fuse box.

E.

Check on your neighbors.

F.

Listen for advisories using a battery powered radio. The primary Emergency Alert System station for San Diego County is KOGO AM 600. The secondary station is KLSD AM 1360.

G.

Do not touch downed power lines or objects touching downed wires. Do not stand in water near downed lines.

H.

Clean up potentially harmful material.

PREPAREDNESS STARTS WITH Y

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Family Disaster Plan and Personal Survival Guide I.

Check house, roof, and chimney for damage.

J.

Do not use the phone except in emergencies. Only call 911 for life threatening emergencies.

K.

For general and updated disaster information, and for information on Red Cross shelters, call 211. (858) 300-1211 from a cell phone.

L.

DO NOT GO SIGHTSEEING!

M.

Be prepared for aftershocks.

N.

Open closets and cupboards carefully.

O.

Cooperate with public safety officials.

P.

Be prepared to evacuate when/if necessary.

VII. HOME EMERGENCY SUPPLIES This list contains items usually available in your home. It is recommended that they be organized and located for easy access during an emergency. Your emergency supplies should be sufficient to sustain you, your family and pets for a minimum of 72 hours. A two (2) week supply of medicines and prescription drugs is recommended.

Basic Water - minimum of 1 gallon per person per day

Blankets or sleeping bags for each member of the family

First Aid Kit - ample and freshly stocked

Radio - portable, with spare batteries

First Aid book - know how to use it

Critical medications and glasses

Can opener - non-electric

Fire extinguisher – multipurpose dry chemical labeled “ABC”

Watch or clock - non-electric

Flashlight - spare batteries and bulb

Food- canned or dehydrated, pre-cooked and/or requiring minimum heat or water Consider household members with special needs: infants, elderly, disabled, non-English speakers, pets.

Sanitation Supplies Large plastic trash bags for waste sanitation and protection

Powdered chlorinated lime-Add to sewage to deodorize, disinfect and reduce insects

Pre-moistened towelettes

Dentures

Newspapers to wrap garbage or waste

Feminine supplies

Hand soap and liquid detergent

Infant supplies

Shampoo

Toilet paper and paper towels

Toothpaste & toothbrush

Deodorant

Safety Heavy shoes for each family member

Garden hose - for siphoning and fire fighting

Heavy gloves for each adult

Knife or razor blades

Candles and waterproof matches (never light or strike a match near possible gas sources)

Clothes - complete change for each family member

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Family Disaster Plan and Personal Survival Guide Car Survival Kit Non-perishable food

Sealable plastic bags

Flares

Flashlight with batteries

Bottled water

Tools and rubber hose

First Aid kit

Critical medications

Fire extinguisher

Pre-moistened towelettes and tissues

Blanket

Cooking Plastic bags - various sizes, sealable Paper plates, plastic utensils, paper towels Pots (cooking) - at least two Barbecue or gas grill; charcoal and lighter or propane (for outdoor use only); Sterno® stove

Water Tips To purify drinking water use one of the following methods: A.

Boil for 1 full minute, keeping in mind that some water will evaporate, let water completely cool before use, or

B.

Add 8 drops (or 1/4 teaspoon) of household bleach per gallon of clear water, 16 drops (or 1 teaspoon) per gallon of cloudy water, mix well and let stand for 30 minutes, or

C.

Water purification tablets (follow manufacturer’s instructions).

VIII. IMPORTANT TELEPHONE NUMBERS USE "911" FOR LIFE SAFETY ONLY A. B. C. D. E. F. G. H. I.

FIRE: POLICE: MEDICAL: PHYSICIAN: GAS COMPANY: ELECTRIC COMPANY: _________________________________________________ WATER COMPANY: OTHER:

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Family Disaster Plan and Personal Survival Guide IX. Practice Your Plan as A Family A. Practice helps people feel less disoriented and better organized in case of a disaster-even in the middle of the night. B. Make sure your family knows where to locate fire extinguishers, gas and water valves, and the main circuit breaker. C. Update your Family Disaster Plan a. Verify the telephone numbers and personal information of everyone listed in the plan. b. Print updated copies for all the members of your family and for your children’s school. D. In case of emergency, you should know if the school will keep your children until an authorized adult comes to get them. E. Determine what is required to release your child to your representatives if you cannot get there yourself. F. Ensure that the school knows your current contact information and those people authorized to collect your children. G. Check the Contents of Your Emergency Kits a. Change the batteries in your flashlights and portable radio; replace spare batteries. b. Replenish your emergency kits. Replace bottled water; ensure that all food is still safe to eat and that medicines have not expired.

___________________________________________________________________ San Diego County Office of Emergency Services Mission Statement: Coordinate the County's planning for, response to and recovery from disasters to ensure safe and livable communities. The Office of Emergency Services (OES) coordinates the overall County response to disasters. OES is responsible for alerting and notifying appropriate agencies when disaster strikes; coordinating all agencies that respond; developing plans and procedures for response to and recovery from disasters; and developing and providing preparedness materials for the public. OES staffs the Operational Area Emergency Operations Center and also acts as staff to the Unified Disaster Council (UDC), a joint powers agreement between all 18 cities and the County of San Diego. The UDC provides the coordination of plans and programs countywide to ensure protection of life and property.

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Family Disaster Plan and Personal Survival Guide NOTES:_______________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________

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Family Disaster Plan and Personal Survival Guide NOTICE: The information presented in this brochure is believed to be accurate and of practical value in preparing for a disaster, however, no guarantee can be given that the guidance presented will provide protection. The County of San Diego, the San Diego County Office of Emergency Services, the Unified San Diego County Emergency Services Organization, the Unified Disaster Council and each organization’s officers, employees, and agents, assume no legal liability for the accuracy, completeness, or usefulness of any information, product, or process disclosed herein, or for any injuries or damages arising from any disaster or occurrence giving rise to the use or application of the information, products or processes described or disclosed herein.

Background cover-photos provided by Robert A. Eplett/OES CA

San Diego County Board of Supervisors Greg Cox District 1

Dianne Jacob District 2

Pam Slater-Price District 3

Ron Roberts District 4 Vice-Chairman

5555 Overland Ave, Suite 1911 San Diego, CA 92123 (858) 565-3490 http://sdcounty.ca.gov/oes

Bill Horn District 5 Chairman

PRSRT STD ECRWSS US POSTAGE PAID SAN DIEGO CA PERMIT NO. 571

Postal Customer

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73

§ ¨5

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Published: October 2008.

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# 0

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FLETCHER HILLS CREST GRANITE HILLS ALLIED GARDENS EL CAJON DEHESA SINGING HILLS 163 54 LA MESA CASA DE ORO MISSION HILLS CITY HEIGHTS LEMON GROVE JAMUL WEST SPRING VALLEY JAMUL EAST 15 94 ENCANTO BARRETT LAKE San Miguel Station 94 LOGAN HEIGHTS PARADISE HILLS PT LOMA 54 BONITA CORONADO OTAY MESA NATIONAL CITY CHULA VISTA

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15 § ¨ 78 |

ESCONDIDO

76 |

PALOMAR MTN WARNER SPRINGS

Oak Grove Station

# 0 Palomar Station

# 0

Valley Center Station

# 0

San Marcos Station

15 § ¨

SAN MARCOS

VISTA

LILAC

VALLEY CENTER

TWIN OAKS VALLEY

GOPHER CANYON

BONSALL

79 |

PAUMA VALLEY

RAINBOW PALA

RHO SANTA FE E LAKE HODGES RANCHO SANTA FE

SOLANA BEACH

ENCINITAS

CARLSBAD

78 |

76 |

Specific areas affected by potential outages related to fire preparedness MISSION BAY efforts are subject to change depending on seasonal fire risk.

Legend

WINTERWARM

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|

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Ammo Dump Station

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Case Springs Station

# 0

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86 215 215 Please Note: The potential for power outages under this program will be limited to only targeted high-risk fire areas where local weather stations 74

§ ¨

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195 indicate Santa Rosa Plateausevere Station conditions. All areas will not be shut off together; each individual weather station will indicate which area(s) is/are subject to the outage.

SDG&E Emergency Fire Preparedness

SANCLEMENTE

DANA POINT

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74 |

# 0Bell Canyon Station

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Fire Preparedness Program

W

ildfires in our region are becoming more common. In preparation for the fire season, SDG&E® has implemented a Fire Preparedness Program to increase reliability and safety, while reducing the

likelihood of power lines being involved in wildfires during extreme weather conditions. SDG&E has taken a number of steps to protect power lines from the risk of fires, including: I Strengthening overhead power lines by replacing many wood poles with steel poles. I Expanding inspections, both on the ground and in the air, of power lines and poles. I During dry and windy weather, disabling automatic switches that would normally restore power after

an outage. Power would only be restored after visual safety inspections of the lines are completed. I Staging utility crews in the backcountry areas for quicker response during extreme weather conditions

to help reduce outage times.

Future fire-preparedness measures We are working with the California Public Utilities Commission (CPUC), other utilities and the communities we serve to consider other operational changes that will enhance our safety efforts. Some of the changes being considered include undergrounding power lines in high-risk fire areas, increasing the use of steel poles instead of wood and expanding SDG&E’s tree trimming and brush maintenance efforts. SDG&E has also proposed proactively turning off power during extreme weather conditions.

Will SDG&E be shutting off my electricity this year (2008) as part of the Fire Preparedness Program? No, this element of the program has been suspended. SDG&E is working with individual customers, community groups and agencies to address concerns and help them prepare for power emergencies before the next fire season. SDG&E will also submit the proactive shut-off part of our Fire Preparedness Program to the CPUC for review.

When would SDG&E shut off electricity for safety reasons during extreme fire weather? The following five conditions as determined by the National Weather Service and Cal Fire would need to be met in order for SDG&E to proactively shut off electricity: National Weather Service Conditions I

The National Weather Service calls a Red Flag Warning. I Localized wind speeds in an area are 35 mph sustained or 55 mph gusts (gale winds). I The relative humidity (moisture in the air) is less than 20%. Cal Fire Conditions I

The moisture level in “non-living” materials (sticks, twigs and leaves) is less than 6%. I The moisture level in “living” plants and bushes is less than or equal to 75% as determined by Cal Fire and the Forest Services.

www.sdge.com/fireprep | 1.800.411.7343

Will I have advanced warning before my electricity is shut off ? Yes. In the future, if the weather conditions are met, SDG&E would plan to do the following: I Notify you four to six hours in advance of a

proactive power outage. I Request the County of San Diego to use Reverse

9-1-1 (Alert San Diego) to inform residents of the Red Flag Warning and the possibility of power outages. I Update www.sdge.com/fireprep with real-time

information on weather conditions and power restoration times. I Notify the media of extreme weather conditions

and possible power outages.

How are outages proposed under this program different than outages that happen now? Customers may experience two types of outages – planned and unplanned. Planned outages are typically scheduled in advance in order to make system upgrades and are necessary for safety reasons. SDG&E’s proposal to proactively shut off power is a type of planned outage. Unplanned outages can be caused by many things: traffic accidents, damage to power lines, even metallic balloons caught in overhead wires. In the San Diego area, the two most common causes of unplanned outages are storms and high winds.

What may happen during an outage?

What should I do to prepare in advance? It’s a good idea to have an emergency kit ready. The kit should include medical and personal items, and a flashlight. We also recommend a batterypowered radio. You should also have a manual can opener, a supply of easy-to-prepare, nonperishable foods and bottled water. Since your water supply may be affected, consider filling your tubs and sinks with water so you can flush toilets. We recommend that you keep a corded phone that does not require plug-in electric power to operate, connecting only through a conventional phone jack.

Can I use a portable generator? Yes, you can use a portable generator. It’s essential that you follow all safety procedures when using your generator and ensure that it’s been properly installed by a qualified installer. Also, please make sure you let SDG&E know you have a generator by calling 1-800-411-7343.

What if someone in my home depends on electrically powered medical equipment? If anyone in your home depends on medical equipment, please call SDG&E today at 1-800-411-7343. You should still develop an emergency plan – and be prepared to follow it – in case the power goes out for any reason. For more information, visit www.sdge.com/fireprep

With all outages, your appliances will not work, including your TV, air conditioning, refrigerators, computers, and lights. You may also lose phone service, including Reverse 9-1-1 capability (except for corded home phones) as well as power to water pumps. To better ensure that you will be notified for this or other emergencies we urge all San Diego County residents to register with the County of San Diego’s Alert San Diego system (also known as Reverse 9-1-1). You can register your cell phones, Voice over Internet Protocol (VoIP) phone and e-mail address at www.readysandiego.org.

e-mail [email protected]

© 2008 San Diego Gas & Electric Company. All copyright and trademark rights reserved.

C Printed on recycled paper with soy-based inks.

or call SDG&E at 1-800-411-7343.

0880004-BT 1108 5M

Facts You Should Know About Portable Electric Generators

What can a portable electric generator do for you?

• Good ventilation is important. Generators produce carbon monoxide, a colorless, odorless, poisonous gas that can result in serious injuries, and sometimes even death, if levels become too high. For this reason, your generator should never be operated in your home, garage or other enclosed building. It should always be located outside in a dry location.

Portable electric generators can be a good way to keep computers, lights, refrigerators and other appliances running if a power outage occurs. And if someone in your home depends on medical equipment, a portable generator can provide much needed power in an emergency.

• Handle fuel carefully. Turn the generator off to refuel, because gasoline and its vapors can catch on fire if they come in contact with an electrical spark. Store fuel in a properly designed container in a safe location, away from children.

Safety requirements

• Use only UL-listed, three-prong extension cords of the proper size with your generator.

A portable electric generator can be a valuable tool—but can also be extremely dangerous if not used correctly. If you are thinking about buying a portable generator for back-up electricity, here are some facts you should know before you buy.

Connecting a generator to another power source could damage your appliances and seriously injure or kill you or an SDG&E® worker who may be working on nearby power lines. If you run a generator during an outage, it cannot be connected to another power source, such as SDG&E’s power lines. Under the law, you are responsible for making sure your generator’s electricity cannot feed back into SDG&E’s power lines. A copy of the law relating to the operation of generators is included on page 3 of this fact sheet.

• Keep cords out of the way so you don’t trip over them, especially in dimly lit areas. • Never run cords under rugs or carpets where you may not notice damage that could result in a fire. If you plan to permanently connect your generator to your home wiring, you are required to obtain a permit and inspection from the city or county where you live, and notify SDG&E by calling 1-800-411-SDGE (7343).

When using a portable generator, your life and the lives of others may depend on its safe operation. Follow these safety tips:

How do you select a generator?

• Read all manufacturer instructions. Make sure you understand them and are able to follow them before using the generator.

1. Determine the “constant wattage.” A portable generator operates a limited number of appliances and lights. Choose the items you want to run with the generator and add up the wattage they use. That total is your “constant wattage,” or the energy you will need on a constant basis to keep these items running. For help determining wattage information, see the “Calculating Energy Usage” section inside.

• Carefully follow all instructions on properly “grounding” the generator. • The total electric load on your generator should never exceed the manufacturer’s rating.

Portable generators come in many sizes. Following these steps will help you select the right size for your needs.

2. Determine the “start-up wattage.” Knowing the “constant wattage” of your appliances is not good enough. Appliances with motors, such as refrigerators, freezers and air conditioners, can require two to three times their normal wattage when the motor starts up. The generator you pick must have a surge rating that meets or exceeds your added “start-up wattage” needs. To determine your “start-up wattage,” identify the appliances with motors that you will run with your generator. Double the “constant wattage” of these items, then add up the totals.

The following guide gives you some information on the average wattage used by some common appliances: Appliance

Average Wattage

Air Conditioner (room) 6000 Btu

750-1200

12,000 Btu

1700-3250

Refrigerator/Freezer

500-800

Light Bulb

(100w) 100

3. Match voltage ratings. Most appliances are rated at 120-volts, but some larger electric appliances, such as ovens, clothes dryers and well pumps, are rated at 240-volts. Portable generators may be rated at 120volts only, or a combination of 120- and 240-volts. Make sure the generator you choose matches the voltage ratings of the items you want to run.

AM/FM Radio

50-200

Microwave

700

Television

300-400

Window Fan

200

Computer

400

Fax Machine

90

Calculating Energy Use

Copier

200

To purchase the right generator, you’ll need to know the wattage of the appliances you plan to run. First, check the owner’s manual and serial plate on your appliance for the wattage (or watts) rating. If wattage is not listed, find the amperage (amps) and voltage (volts) ratings on the same plate. Multiply amps by volts to get the wattage.

For More Information At SDG&E, we are committed to providing safe and reliable energy and exceptional customer service. For additional information on choosing a portable generator, talk to a qualified electrician. To talk to SDG&E about your plans to run a generator, please call us at 1-800- 411-SDGE (7343).

It’s the law! California law (Health and Safety Code, Part 15 – Miscellaneous Requirements, Chapter 5 – Electric Hazards, Section 119075119090) sets clear guidelines on the operation of electric generators: 119075. (a) The Legislature intends to prevent electricity generated by permanent or portable electric generators from backfeeding into a utility electrical distribution system by the enactment of this chapter. (b) Any portable electrical generator that is capable of being connected temporarily to a customer’s electrical system, that is normally supplied by an electrical corporation or state or local public agency, shall be connected only after opening the customer’s main switch so as to isolate the customer’s electrical system from that of the electrical corporation or state or local agency. (c) Any electrical generator, other than a generator designed to run in parallel with the system of the serving utility and approved by that utility, that is capable of being permanently connected to a customer’s electrical system shall be connected only by means of a double throw switch so as to isolate the customer’s electrical system from that of the electrical corporation or state or local agency.

119080. (a) Every manufacturer of a portable or permanent electrical generator that is capable of being connected either permanently or temporarily to a commercial, industrial, or residential structure’s electrical system, shall include a warning statement in the generator’s instruction manual and a legible warning label on the generator that states the requirement of Section 119075 and explains the electrical hazards of backfeed into a utility’s distribution system. The same warning information shall be included in all advertisements offering portable electric generators. (b) No person or public agency shall sell, rent to another person or public agency, or offer for sale or rent to another person or public agency a portable electrical generator unless the legible warning label is on a visible surface of the generator. 119085. (a) Every public utility or utility district shall notify all electrical service customers of the electrical backfeed hazards of portable and permanent electric generators.

(b) Any owner, renter, or lessee who possesses and operates an electric generator, when the generator is connected to a commercial, industrial, or residential structure’s electrical system that is connected to the service of a public utility or utility district, shall notify the utility of the location of the generator. 119090. (a) Any person who violates Sections 119075 to 119085, inclusive, is guilty of a misdemeanor, and subject to a fine of not more than five hundred dollars ($500) or not more than six months’ imprisonment. (b) For purposes of this section, “person” shall not include public agencies, officers or employees of public agencies, or public utilities.

P. O . B OX 1 2 9 8 3 1 S A N D I EG O, C A 92 1 1 2- 9 8 3 1 1-800-411-SDGE (7343) w w w. s d g e . c o m

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4

Keep your refrigerator and freezer doors closed to help keep in the cold air and prevent food spoilage. A closed refrigerator can keep food cold for up to 24 hours and a closed freezer can keep food frozen for up to 48 hours. Dry ice can be used to help protect the items in your refrigerator and freezer during extremely long outages. Remember to use gloves when handling dry ice, and do not place it in direct contact with food or drinks.

Double check to make sure all heat producing appliances like stoves, toaster ovens, irons and hair curlers, are turned off to minimize any fire hazard if the power is restored while you are away.

It is also a good idea to turn off any major appliances like washers or air conditioners to prevent them from unexpectedly coming on when the power is restored. However, you may want to leave one light on so you’ll know when the power is back on.

During an outage, SDG&E recommends you unplug your sensitive equipment such as fax machines, microwaves, computers and televisions. Installing sensors or surge protectors can help protect your appliances and equipment from surges when the power is restored.

Protecting Your Appliances and Equipment

My Neighbors Have Power, Why Don’t I? Different parts of a neighborhood may be on separate circuits. That means that the power could come back on across the street, but you are still without power. Rest assured, we will continue working until each and every customer has power.

lines and wires that feed power to your neighborhood. After restoring power to your general area, we then repair any downed or damaged wires between utility poles and individual homes.

FACTS ABOUT UNPLANNED POWER OUTAGES

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w w w. s d g e . c o m

For more information on unplanned power outages or portable electric generators, visit our website at www.sdge.com or call SDG&E at 1-800-411-SDGE (7343). We’re available 24 hours a day, every day.

FOR MORE INFORMATION

If someone in your household uses life support equipment, make arrangements in advance for a back-up power supply or transportation to another facility.

Connecting a generator to SDG&E’s power lines or to another power source is against state law. In addition this action, if done incorrectly, could damage your appliances and could cause serious injury or even death to you or an SDG&E worker who may be working on nearby power lines. If you plan to run a portable electric generator during an outage, please notify us immediately by calling 1-800-411-SDGE (7343) and remember to plug your appliances directly into the generator. Do not plug the generator into any electric outlet in your home. Under state law, you are responsible for ensuring that your generator’s electricity does not feed back into SDG&E’s power lines.

A portable electric generator can be a good way to keep your lights and appliances running if a power outage occurs. If someone in your home depends on medical equipment, a portable generator can also provide life-sustaining power during an emergency.

Portable Electric Generators

C U S T O M E R

www.sdge.com

S E R V I C E

24 Hours A Day, 7 Days A Week

1-800-411-SDGE (7343)

Unplanned Power Outages

FACTS ABOUT

1

Unplanned outages can be caused by many things - traffic accidents, damage to power lines, even metallic balloons caught in overhead wires. In the San Diego area, the two most common causes of unplanned outages are storms and high winds.

SDG&E® is committed to providing you with safe, reliable energy and exceptional customer service. Sometimes, however, unexpected outages may occur.

2

Use our automated system to quickly report an unplanned power outage or to get updated information, and receive the same information as our SDG&E Representatives without the wait. Your current telephone number must match the phone number we have on file to use the system. Providing SDG&E with your current home telephone number today can save you precious time tomorrow. Call our automated system at 1-800-611-SDGE (7343) 24 hours a day, every day.

Use Our Automated System For Faster Service

In cases of widespread power outages, our phone lines may be busy, please be patient and try your call again in a few minutes.

When you call, the SDG&E Representative will ask you for the following information: • Your name, address and telephone number • The approximate time the power was interrupted • If the entire area is without power, or just your home • If you saw or heard anything unusual when the power went out • If you can see any power lines on the ground

If you’ve checked your circuits or fuses and they are properly connected, call SDG&E at 1-800-611-SDGE (7343) to report the outage. The information you provide can also help to determine why the power went out. Specific information such as what you saw or heard when the power went out can be relayed to our troubleshooters to help them locate the source of the problem quickly.

Consider having the following supplies handy in case of an outage or emergency:

If your power goes out unexpectedly, the first thing to do is check your circuit breakers or fuses. Your power could be out because a circuit has tripped or a fuse has blown. If so, simply reset the circuit breaker or replace the fuse, and your power should be restored.

3

Why Don’t I See An SDG&E Crew or Troubleshooter In My Area? Even if you don’t see SDG&E crews in your area, we may be already working to restore your power. Before we can restore service to your house, often we need to repair damaged substations, transmission

Once a troubleshooter or repair crew has been able to determine the repairs needed to restore power, SDG&E can provide time estimates for power restoration. Estimates for power restoration are subject to change as conditions permit. Safety is a top priority at SDG&E; therefore, no SDG&E employee will be allowed to work to restore power until it is safe to do so.

When you report an unplanned outage, SDG&E sends a troubleshooter to the scene to assess the situation. Most times, the troubleshooter can make the necessary repairs on the spot. However, if there is extensive damage, a special repair crew is called out. Occasionally, repair crews have to remove barriers, such as downed trees, or wait for floodwaters to recede, before they can get to the outage location.

Restoring Power In Unplanned Outages

• A flashlight with a supply of fresh batteries • A portable, battery-powered radio so you can keep up with news • A telephone that does not depend on electricity. Cordless phones will not function during an outage • A supply of easy-to-prepare, nonperishable foods. This includes packaged snacks, fruits and bottled water and juices • A wind-up or battery-operated clock • A first aid kit • A manual can opener

Supplies To Keep On Hand

Unplanned Outages

FACTS ABOUT UNPLANNED POWER OUTAGES

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Attachment B

Schedule for Optional Back-up Emergency Generation Tariff Service

Attachment B SCHEDULE FPP-EG (Fire Preparedness Plan Optional Emergency Back-up Generation Tariff Service) APPLICABILITY This schedule shall be available optionally to all metered Essential Customers for their Essential Loads (as defined in CPUC Decision 91548) greater than or equal to 100 kilowatts (Customer). This Schedule shall apply only to such Customers whose Essential Load is located within Potential De-Energization Areas as defined annually in SDG&E’s Fire Preparedness Plan. The emergency back-up generator shall be used only for purposes of providing electricity for Essential Load during an emergency outage resulting from a proactive de-energization event of SDG&E's Fire Preparedness Plan or for periodic testing of the generator. Additionally, this Schedule shall apply to Customers that provide the Utility with written notification that they are unable to provide emergency or alternate electric service to their Essential Loads during a proactive de-energization event. A completed Enrollment Form for Fire Preparedness Plan Optional Emergency Back-up Generation Tariff Service (FPPEG) submitted by the Customer will serve as a sufficient notice to the Utility. Customers must reapply annually for FPP-EG. TERRITORY Within the Potential De-Energization Area as defined annually by the Utility. RATES For a Customer that submits an annual written notification to SDG&E that it is unable to provide emergency or alternate power to its Essential Load during a proactive deenergization event at the Customer’s request, SDG&E will arrange the installation of a temporary, portable electric generator (Generator) on a best effort basis. SDG&E will work with the Customer to arrange for the Generator to be delivered and connected to the Customer’s premises no sooner than 60 days after SDG&E receives written notification from Customer. SDG&E will also remove Generator within 10 business days after SDG&E receives written notification requesting removal from Customer. The proposed FPP-EG Tariff Schedule includes the following cost components. These rates shall be reviewed and updated periodically. 1. A fixed combined delivery, connection and removal fee for each time the Customer requests that a Generator is delivered to its site. This cost also includes a pre-installation site survey performed by SDG&E.

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Attachment B 2. The weekly rates include the rent/lease of Generator and required cables, and applicable taxes. These rates assume a single shift back-up generator with 40 hours of runtime per week. 3. If there is a surplus in providing this service, the amount will be refunded to customers participating in this tariff on a prorata basis paid once annually based on the kWs and duration of the service. Customer assume all risks and liabilities for the operation, maintenance and safe return of the generator in the condition it was originally rented. Costs not specifically cited herein shall be the sole responsibility of the Customer These costs may include, but are not limited to: generator fuel, Customer site security, advertent or inadvertent damages to the generator or customer property, or environmental costs (e.g., fire extinguishers, clean up kit) that are incurred in addition to the costs described above.

PRO-FORMA RATE SCHEDULE FOR 2009 The pro-forma rates for FPP-EG in 2009 include both (1) the fixed combined delivery, hook-up and removal fee and (2) the weekly rate. Combined Required Delivery, Generator Hook-up & Removal Fee (kW) 100 $2,150 200 $2,150 300 $2,500 400 $4,050 600 $4,050 1000 $4,700 2000 $9,350 (1)

Required Generator (kW) 100 200 300 400 600 1000 2000

Weekly Rate $1,750 $2,550 $3,400 $4,650 $5,850 $10,300 $17,300

(2)

Customer’s Otherwise Applicable Rate Schedule At all times outside of a proactive de-energization period, unless specifically provided for under this schedule, the customer’s otherwise applicable rate schedule shall continue to apply.

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Attachment B

SPECIAL CONDITIONS

1. The Potential De-Energization Areas is the geographic areas defined by SDG&E for its Fire Preparedness Plan and subject to change annually. 2. Generators under this program can only be used during De-Energization event called under SDG&E’s Fire Preparedness Plan or for testing of the generator. 3. Written Notifications: Customers that provide SDG&E with written notification that they are unable to provide emergency or alternate electric service to their Essential Loads during a proactive de-energization event and wish to apply for FPP-EG must provide annually a completed Enrollment Form for FPP-EG in writing to the following address: Attn: FPP-EG Tariff Enrollment 8306 Century Park Court (CP42K) San Diego, CA 92123 4. Because of anticipated events, such as but not limited to, availability of generators, issues relating to delivery or interconnection, SDG&E cannot guarantee this service and will provide Generators to Customers on a best efforts basis only. 5. Environmental compliance costs and permits, and any required governmental permits shall be the responsibility of the Customer. 6. Customer understands that Utility does not guarantee electric service to be free from outages, interruptions, or curtailments and that the charges represent the additional cost associated with providing the special facilities rather than a guaranteed level of service or reliability. The applicant also understands that the installation of a special facility, unless the facility is expressly for the purpose of enhancing power quality, does not provide any enhanced power quality over the service the applicant would otherwise receive from the Utility. 7. Utility will reserve the right to accept or reject siting for the generator installation. 8. Customer facility shall include a manually operated transfer switch to accommodate generator connection in a manner compliant with applicable codes and ordinances. 9. Customer will assume responsibility for starting the generator when needed, and operating the transfer switch to assume the essential load. Customer will also

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Attachment B assume responsibility for shut down a reasonable time after return of normal utility service, and transfer. 10. SDG&E will provide an extended payment plan to creditworthy Customers to pay the applicable FPP-EG rates over an amortized 12 month period.

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Attachment C

Proposed Tariff Rule 14

Attachment C Proposed Tariff Rule 14

End Use Customers and Their Agents SDG&E will exercise reasonable diligence and care to furnish and deliver a continuous and sufficient supply of electric energy to the customer, but does not guarantee continuity or sufficiency of supply. SDG&E will not be liable for interruption or shortage or insufficiency of supply, or any loss or damage of any kind or character occasioned thereby, if same is caused by inevitable accident, act of God, fire, strikes, riots, war, or any other cause except that arising from its failure to exercise reasonable diligence. SDG&E shall be the sole judge of whether it is operationally able to receive or deliver electric energy through its electric distribution system. Such judgment shall be nondiscriminatory and without regard to the supplier or electric service provider to the enduse customer. Under no circumstances shall SDG&E be liable to its customers or their agents for any local or system deficiencies in supply stemming from inadequate power bids or power deliveries over the Independent System Operator (ISO) grid. Similarly, SDG&E shall not be liable to any customer, or electric service provider, for damages or losses resulting from interruption due to transmission constraint, allocation of transmission or intertie capacity, or other transmission related outage, planned or unplanned. SDG&E specifically maintains the right to interrupt its service deliveries, without liability to the Customers or electric service providers (ESPs) affected, when, in SDG&E’s sole opinion, such interruption is necessary for reasons including, but not limited to, the following: 1. Safety of a customer, a SDG&E employee, or the public at large. 2. Breach of code or regulation on either SDG&E-owned or customer-owned facilities. 3. Emergency affecting or likely to affect SDG&E’s distribution system, the ISO grid or any other system through which SDG&E directly or indirectly receives power. 4. Maintenance, improvements, repairs, or expansion of SDG&E’s distribution system. When SDG&E deems it necessary to make repairs or improvements to its system, SDG&E will have the right to suspend temporarily the delivery of electric energy. In all such cases, reasonable notice will be given to the affected Customers, or their agents, and the making of such repairs or improvements will proceed as rapidly as may be practicable. If practicable, and without additional cost to SDG&E, such work will be done at a time that will cause the least inconvenience to the majority of those involved. In some instances, SDG&E will be required to initiate an interruption upon order of the ISO so

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Attachment C Proposed Tariff Rule 14

work may be done on the ISO transmission grid. In those instances, SDG&E will make best efforts attempts to provide affected customers, or their agents, with notice, but shall not be liable for interruption if notice cannot be provided in a timely manner. SDG&E will be responsible for answering all outage related inquiries by the customer and its ESP. In case of shortage of supply and during the period of such shortage, SDG&E will make such apportionment of its available supply of energy among its customers, consistent with transmission allocation provided by the ISO by zone, and orders or directions provided by the California Public Utilities Commission, acting either directly or by a power administrator or other official appointed by it for that purpose. In the absence of such order or direction by the California Public Utilities Commission, SDG&E will, in times of shortage, apportion its available supply of energy among all customers in the manner which it deems most fair, reasonable, and appropriate for the efficient operation of its distribution system and that of the ISO grid. A Scheduling Coordinator or an ESP may be authorized, under a commercial contract with its customers, to apportion its available supply of energy among its customers. SDG&E will accept requests for and make deliveries of these apportioned supplies as long as such deliveries do not affect SDG&E’s ability to deliver service to other end-use customers, regardless of supplier, that would otherwise not be affected by the shortage or apportionment thereof.

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Attachment D

PG&E Tariff Rule 14

Attachment D PG&E Tariff Rule 14

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Attachment D PG&E Tariff Rule 14

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