Unit 2, Worksheets
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Unit 2 Worksheet 9
Name: Date:
Complaints A. Listen to each conversation and fill in the table with the information you hear. Conversation #1
Conversation #2
Conversation #3
Where is the customer? What is the complaint? What does the customer want? Does the customer get what he or she wants? Does the employee give good customer service?
B. Choose one of the situations above and write the conversation between the customer and the employee. Use your own words. Customer:
_______________________________________________________________
Employee:
_______________________________________________________________
Customer:
_______________________________________________________________
Employee:
_______________________________________________________________
Customer:
_______________________________________________________________
Employee:
_______________________________________________________________
Customer:
_______________________________________________________________
Employee:
_______________________________________________________________ Heinle & Heinle © 2002 Stand Out 4 Activity Bank
Unit 2 Worksheet 9
Name: Date:
Customer:
_______________________________________________________________
Employee:
_______________________________________________________________
C. Practice your conversation with a partner.
Heinle & Heinle © 2002 Stand Out 4 Activity Bank
Name: Date:
Complaints A. Listen to each conversation and fill in the table with the information you hear. Conversation #1
Conversation #2
Conversation #3
Where is the customer? What is the complaint? What does the customer want? Does the customer get what he or she wants? Does the employee give good customer service?
B. Choose one of the situations above and write the conversation between the customer and the employee. Use your own words. Customer:
_______________________________________________________________
Employee:
_______________________________________________________________
Customer:
_______________________________________________________________
Employee:
_______________________________________________________________
Customer:
_______________________________________________________________
Employee:
_______________________________________________________________
Customer:
_______________________________________________________________
Employee:
_______________________________________________________________ Heinle & Heinle © 2002 Stand Out 4 Activity Bank
Unit 2 Worksheet 9
Name: Date:
Customer:
_______________________________________________________________
Employee:
_______________________________________________________________
C. Practice your conversation with a partner.
Heinle & Heinle © 2002 Stand Out 4 Activity Bank
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