Training Issues

What training issues should I consider when implementing an ERP system? When considering training for your new ERP system you can be faced with many issues and questions. Here are a few questions for you to consider: 1. Is the training curriculum designed for the new organizational roles and tasks? Dozens of new tasks will be defined during the ERP implementation process. These tasks will be assigned to redesigned roles within the organization. Training should be designed to develop new skills for people who will be taking on new roles and tasks. 2. Are the training materials tailored to different learning styles? Each organization acquires ways of learning that are unique to its operations and culture. Training standards should be designed up front that optimize learning within your organization. These standards form the foundation for how training will be developed, delivered and perceived by the end-users. 3. Is the training customized for your specific business? Seradex provides "off-the-shelf" ERP training materials, and in general, they offer an excellent overview of the Seradex system and its modules. However, they are not designed to address your unique business needs and processes. Seradex can work with your implementation team to develop effective, successful customized training for your organization: customization that is ultimately crucial for your employees' and organization's productivity. 4. Are the learning materials developed by experienced instructional designers? Adult have different learning styles, and Seradex offers you skilled and experienced adult learning experts to develop training that will address the learning styles within your organization. Studies have shown that this approach is significantly more effective than using technical experts and consultants to develop end user training. 5. Is delivery of end-user training planned for a date close to the 'go-live' period? Seradex delivers training on a Just-In-Time basis to minimize the time span between training and application of training to daily tasks. Other ERP companies can schedule end-user training on an ad-hoc basis reducing the effectivity and increasing training costs. 6. How is end-user training delivered? Seradex offers a mix of delivery methods including: Train the Trainer, Classroom, Self Study manuals and Computer Based Training as well as Web based training. Web

based interactive delivery is becoming a highly cost effective method to be added to the delivery mix. 7. What about end-user support after the Go-Live? Considerable knowledge transfer happens after you Go Live. We recommend you schedule follow-up reinforcement aids and communication. 8. How do we assess end-user training levels? Prior to the Go Live a conference room pilot is conducted to assess end user effectiveness and readiness to go live. Formal assessments can also be conducted after the Go Live to addresses knowledge transfer and skills retention. 9. How is on going training addressed? Training should continue beyond the Go Live to accommodate employee turnover, system changes and more sophisticated use of the new system. 10. What approach and tools will you use to make sure successful knowledge transfer between Seradex and our personnel occurs? An approach that emphasizes instructional design will translate knowledge from the system and project experts to your personnel. Proper design of the training project identify requirements that exist after system implementation.