Training And Developing Employees: Education, Inc

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Training and Developing Employees

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Learning Objectives 1. Summarize the purpose and process of

employee orientation. 2. List and briefly explain each of the steps in the training process.

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3. Explain how to use five training techniques. 4. Explain why a controlled study may be superior

for evaluating the training program’s effects. Copyright © 2015 Pearson Education, Inc.

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Summarize the purpose and process of employee 4orientation.

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Orienting and Onboarding New Employees

The purposes for an effective orientation program is to: 1.Make the new employee feel welcome and at home and part of the team. 42.Make sure the new employee has the basic information to function effectively, such as e-mail access, personnel policies and the like. 3.Help the new employee understand the organization in a broad sense. 4.Start the process of a person becoming socialized into the firm’s culture, values, and ways of doing things. Copyright © 2015 Pearson Education, Inc.

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List and briefly explain each of the steps in the 4training process.

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Overview of the Training Process • Aligning strategy and training •

Training today plays a key role in the performance

management process, which is necessary for employers to ensure employees are working toward organizational goals. •

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Overall, training has a fairly impressive record of influencing organizational effectiveness, scoring higher than appraisal and feedback, and just below goal setting in its effect on productivity. Copyright © 2015 Pearson Education, Inc.

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Training and Performance • Ensure training translates into improved performance • Define training purpose 4• Have company strategies drive the training • Check with mangers on the training success

o Ask “how are we doing.”

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The ADDIE Five-Step Training Process The tried-and-proven ADDIE five-step training program includes: 1.Analyzing the training need.

2.Designing the overall training program. 4-

3.Developing the course. 4.Implementing

training

by

actually

training

the

targeted employee group. 5.Evaluating the effectiveness of the course. Copyright © 2015 Pearson Education, Inc.

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Explain how to use five training techniques. 4-

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Implementing Training Programs • On-the-job training o Types of on-the-job training 4-

o Job rotation o Special assignments

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The OJT Process • Preparation • Present the

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operation • Tryout

• Follow-up

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Other Types of Learning • Apprenticeship training Apprenticeship training is a process by which people become skilled workers, usually through a combination of formal learning and long-term on-the-job training. • Informal learning performing their jobs on a daily basis with their colleagues. Other types of 4- informal training occurs between people in the lunch or break room

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Other Types of Learning • Job instruction training • Lectures

• Programmed learning 4• Behavior modeling • Audiovisual-based training • Vestibule training Copyright © 2015 Pearson Education, Inc.

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Other Types of Learning • Electronic performance support systems (EPSS) 4• Videoconferencing

• Computer-based training(CBT)

• Simulated learning

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Off-the-Job Management Training and Development Techniques • Case studies • Computerized management 4-

games

• Outside seminars

• University programs • Role-playing Copyright © 2015 Pearson Education, Inc.

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Off-the-Job Management Training and Development Techniques • Behavior modeling

• Corporate universities 4• Executive coaches • SHRM learning system

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CASE STUDY: LOST AT THE SEA

LOST AT THE SEA

• You have chartered a yacht with three friends, for the holiday trip of a lifetime across the Atlantic Ocean. Because none of you have any previous sailing experience, you have hired an experienced skipper and two-person crew. • Unfortunately in mid Atlantic a fierce fire breaks out in the ships galley and the skipper and crew have been lost whilst trying to fight the blaze. Much of the yacht is destroyed and is slowly sinking. • Your location is unclear because vital navigational and radio equipment have been damaged in the fire. Your best estimate is that you are many hundreds of miles from the nearest landfall. • Your task is to select 7 items out of 15 items of their importance for you and your team.

LOST AT THE SEA

1. A sextant 2. A shaving mirror 3. A quantity of mosquito netting 4. A 25 liter container of water 5. A case of army rations 6. Maps of the Atlantic Ocean 7. A floating seat cushion 8. A 10 liter can of oil/petrol mixture 9. A small transistor radio 10. 20 square feet of opaque plastic sheeting 11. A can of shark repellent 12. One bottle of 160 proof rum 13. 15 feet of nylon rope 14. 2 boxes of chocolate bars 15. An ocean fishing kit & pole

Explain why a controlled study may be superior for evaluating 4-the training program’s effects.

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ROI MEASUREMENT – WHY? • • • •

Training budgets are increasing ROI is the ultimate level of evaluation Competitive pressures on costs and productivity Top executives are requiring ROI information

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ROI MEASUREMENT – WHY? • Commitment of Training Expenditure as a Percentage of Payroll: • US – 1% - 4% of Payroll • Europe – 2.5% to 3% of Payroll • Asia – 4% to 8% of Payroll

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ROI • ROI measures the contribution of a program/solution designed in relation to the costs or capital involved • ROI = Value of Benefits – Cost of Training

Cost of Training

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MORE POPULAR TYPES OF EVALUATION • Balanced Scorecard (Drs Kaplan and Norton), Balanced Scorecard (BSC) is a management framework used for implementing organisational strategy by linking the objectives, initiatives and measures of a business. • Kirkpatrick Four-Level Framework (Kirkpatrick, 1975),

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DONALD KIRKPATRICK’S MODEL OF EVALUATION (1979) • Level 1 • Level 2 • Level 3 • Level 4

Reaction Evaluation Learning Evaluation Transfer of Learning Evaluation Results Evaluation

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Review • Designing the study

• Controlled 4-

experimentation • Training Effects to Measure

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Unit VIII Assignment by week 10 Part 2: Training and Development Methods In this section, you will evaluate training and development methods for various 4types and levels of organizations. You must choose a method that can be used for each of the following: small organization, global organization, and management. Be sure to explain each method by using specific examples. Also, give your opinion on the effectiveness of each method. Copyright © 2015 Pearson Education, Inc.

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