Training 1

TRAINING AND DEVELOPMENT GROUP 8

Gina Ruchi Swati Shipra Sonal Swayamwara

g n i n i a r T y h W ? t n e m p o l e v and De ENHANCES PRODUCTIVITY OF BUSINESS

DEVELOPS PEOPLE

IMPROVES PERFORMANCE

RAISES MORALE

INCREASES EFFECTIVENESS OF ORGANISATION

Instructional System Design Model •ASSESS NEEDS •DESIGN AND DEVELO P •DELIVE R •EVALUAT E

P.R.I.D.E (Personal Responsibility In Delivering Excellence) • • • •

Induction Personality Development Operation skills Others

INDUCTION • General training • Mandatory training • Job training • Evaluation

ROLE PLAY

IF YOU DRESS BADLY, THEY REMEMBER THE CLOTHES, BUT IF YOU DRESS WELL THEY REMEMBER YOU 

TELEPHONE ETIQUETTES • Pick up the call in three rings. • Make sure you state your name and the full name of the hotel. This reflects professionalism and sets the standard for your hotel and the service you stand for.

Training_Planner.doc

Serious Game for Hospitality Traininghandle daily hotel operation activities.mp4

EVALUATION

R E T S Y •M

•FEEDBACK

S R E PP O H YS S E L • SA IT AUD

ENVIRONMENT AWARENESS • • • • • • •

Energy conservation Water conservation Solid waste management Community outreach Building infrastructure Land use Environmental management

SECURITY • Where am I now? • Where am I going? • How can I best get from point "A" to point "B"? • What training techniques, methods and organizational style offer the most effective and efficient use of available resources?

CONCLUSION

• Performance management • Compensation

OVER TO THE PERFORMANCE MANAGEMENT TEAM!!!!!