Tools Of Tqm

  • May 2020
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TOTAL QUALITY MANAGEMENT TOOLS OF TQM (2) Abdulla Jassim Abdulla

The Seven Tools oF TQM • Flowcharts • Cause and effect Diagram (Ishikawa) • Check sheets • Pareto Charts • Histograms • Run Charts and Control charts • Scatterplots p and correlation Analysis y

Pareto Charts • Named after Wilfredo Pareto. • Prioritize problems • Categorical Data

Histograms • Process Variability • Continuous Data • Factors important when investigating Histograms:

¾ Variations ¾ Location ¾ Shape ¾ Unusual features

Bar charts • Graphical summary of data • Display group differences • Ordinal data

Unusual Features in Histograms • Bimodal histograms • Cut Cut--off Distribution • Combed Distribution

Summary Statistics • Mean • Median • Standard Deviations • Variance

Run Charts • Variation (Trends) over time. • Data Could be Means, counts or proportions collected over time.

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