TIME MANAGEMENT
WHERE DO WE NEED TO SPEND OUR TIME? Reading
Books/Magazines Physical Exercise Active Hobbies Children/Family Writing Letters to Relatives/Friends Socialising & Social Work
SETTING GOALS & PRIORITIES Career Status
/ respect Material possessions Relationships Leisure Learning Spiritual Growth
THE REQUIREMENTS 1. 2. 3. 4. 5. 6. 7.
Decide on Importance Check Attainment Minimise Conflict Review Priority Ensure ‘S M A R T’ Criteria Enlist Support from Others Plenty of Self-Confidence
WRITING “SMART” GOALS
Specific Measurable Attainable Realistic Time bound
THE PROCESS 1. 2. 3. 4. 5. 6. 7.
Formulate Vision Identify Strengths & Weaknesses Research Opportunities & Threats Select Key Goals Make Action Plans Have Contingency Plan Determination to Implement
HOW EXECUTIVES SPEND TIME • • • • • • • •
Reading, Writing, Dictating Discussions with boss, subordinates, colleagues Customers/Visitors with or without appointment Incoming/Outgoing telephone calls Meetings Travel & movement time Waiting time Searching for papers
HANDLING TELEPHONES
Educate callers Plan / Consolidate Calls May I help you? Take notes while talking Avoid ping-pong Use e-mail or call-back Screen appointments Have phone discussion meets Learn to terminate calls
HANDLING VISITORS
Quiet Hour Schedule Appointments Go to Them/Stand up Change environment (ODP) Be candid with “gottaminits” Say ‘no’ tactfully and firmly Use verbal/non-verbal cues Meet at reception/special room Make office optionally comfortable
HANDLING PAPERWORK/MAIL
Action, Information, Reading Do, delegate, delay, dump Read - Swap, Speed, Selective Write - Think, Condense, Summary Standardise Letters & Reports Manage by Exception Use Technology & Trust Telephone, Personal Contact Stop Irrelevant Mail/Subscriptions
MANAGING MEETINGS
Decide Objectives Circulate Agenda Select Participants Be on Time Conducive Environment Prepare Thoroughly Professional Chairmanship Action every Item Distribute “Minutes”
IMPORTANT Vs URGENT MATRIX
1
3
I. URGENT & IMPORTANT
III. URGENT BUT NOT IMPORTANT
2
4
II. NOT URGENT BUT IMPORTANT
IV. NOT URGENT NOT IMPORTANT
Things which matter most must never be at the mercy of things which matter least
Goethe
first things First first!!! PutPut First Things
Organizing Yourself Yourself Organizing Start with a Yearly Calendar Don’t forget to schedule in time to satisfy all roles Consistently Develop Weekly and Daily Plans
ORGANISE YOURSELF
Have a daily ‘To-do’ List Focus on ‘A’ not ‘C’ priorities Understand boss’s/organisation’s priorities Consult goals for allocation for time/energy Schedule for week/month – advance planning Look for “Do” instead of “Due” date Prepare ‘PERT’ for large assignments Manage relationships/network for support Decide priority based on need, not sycophancy
MANAGING BOTTLE-NECKS Be
a squeaking wheel Bypass the system Announce that you will take action Make it a matter of honour Use positive reinforcement
AVOIDING CRISES Start early enough Clear communication – no misunderstandings Periodic status reports for early warning Follow-through after delegating Make a contingency plan
ENDING YOUR WORK-DAY Tidy
up Evaluate your day Was I proactive or reactive? Did I establish & accomplish my major goal? Did others intrude unduly on my time? Was I guilty of wheel spinning activities? If I were to live this day over, what would I do?
Plan
the next day’s activities
ASSERTIVENESS Assertiveness
is
the ability to communicate your needs, feelings, opinions, and beliefs in an open and honest manner without violating the rights of others
ASSERTIVENESS Is not the same as aggressive behaviour 2. Aggressive behaviour enhances self at the expense of others 3. Assertiveness produces positive outcomes for all; Aggressive acts result in negative outcomes 1.
WHAT WILL IT DO 1. 2. 3. 4. 5.
Increases self-confidence Elevates self-esteem Gain respect of others Improves communication Enhances decisionmaking ability
Examples of Passive Behaviour Avoiding eye contact Quiet, strained voice Sentences not finished Nervous movements - fiddling with objects Physically backing away Apologising a lot Agreeing without questioning
Examples of Aggressive behaviours Glaring/staring Loud voice Lots of interruptions Finger wagging Hands on hips Physically moving towards the other person Blaming Stating opinions as facts
HOW TO BE ASSERTIVE 1. 2. 3. 4. 5. 6. 7.
Be honest & direct about your needs & feelings Express yourself firmly & directly Be reasonable in your requests State your viewpoint without being apologetic Be honest when giving or receiving feedback Learn to say “no” to unreasonable expectations Paraphrase what others have stated to you
HOW TO BE ASSERTIVE 8. 9. 10. 11. 12. 13. 14. 15.
Recognise & respect the rights of those around you Use appropriate tome of voice Be aware of body posture and body language Maintain eye contact Use “I” statements to express self Don’t let others impose their values/ideas on you Encourage others to be clear and direct Take ownership
What Is Stress? Stress
Psychological,
Emotional, Physiological Response
Stressors Threatening
Conditions
Environmental
Why Is Stress Management Important? Organizational
Costs Individual Costs Health
Impairment Job Burnout Performance Decline
Exhibit 6.1: Relationship Between Stress and Job Performance
Experiencing stress STRESSORS
REACTIONS
Anticipatory, Encounter,Time, Situational
Physiological, Psychological
RESILIENCY Physical Psychological Social
Exhibit 6.2: Model of the Stress Management Process Potential Stressors Personal Factors Family problems Financial problems Health problems Organizational Factors High stress occupation Job role Overload Under-utilization Role ambiguity Role conflict Responsibility for others Job Environment Poor working conditions Organizational politics Poor work relationships Environmental Factors Economic Uncertainty Technological Change Politics
Experienced Stress (SYMPTOM AWARENESS) Stress Management Individual Seek help Time management Change jobs Build resiliency Personality Companionship Experience Health (Exercise, diet) Relaxation Recreation Organizational Job Design Selection & Placement Training & Mentoring Team Building Employee Assistance Communicating Wellness Promotion
Consequences Psychological Heart Disease Ulcers Headaches Emotional Anxiety Depression Burnout Behavioral Aggression Productivity Avoidance Successful Coping High self esteem Goal accomplishment Feeling of well being
Managing Stress: Objectives Becoming
Aware of Negative Stress
Symptoms Determining the Sources Determining the Cause And then… Cope
temporarily with the stress Eliminate stressors Develop resiliency
How Can Awareness of Stress Symptoms Be Enhanced? Physical
Symptoms Psychological Substitutes Never
Rarely
Sometimes Often Always
Constant fatigue
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Low energy level
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Recurring headaches
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Gastrointestinal disorders
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Bad breath
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Sweaty hands or feet
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Dizziness
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High blood pressure
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Pounding heart
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Types of Stressors: Causes Time Encounter Situational Anticipatory
Managing Stress Eliminate Stressors
Develop Resiliency
Temporary coping mechanisms
Permanent effects
Long term
Short term
Enactive approach
Proactive approach
Reactive approach
Long time required
Moderate time required
Immediate
Resiliency: Physiological Cardiovascular
conditioning Proper diet Social Supportive Mentors teamwork
relations
Psychological –Balanced
lifestyle
–Hardy
personality
–Small
wins strategy
–Relaxation
techniques
Short term strategies Reframing Imagery
Types of stressors and what we can do about them Time
Stressors
Work
overload Lack of control Elimination Principles
Strategies
of time management Delegation
Eliminating time stressors: Time management “Effective
time management can enable managers to gain control over their time and organize their fragmented, chaotic environment.”
Effective time management means… Spending
time on important, not just urgent matters Distinguishing clearly between importance and urgency Focusing on results not methods Not feeling guilty when saying no
Effective time management URGENCY
IMPORTANCE
High High
Low
Low
80/20 Rule Activities
Time Spent
Results
Trivial
80%
20%
Vital
20%
80%
Efficient time management Too
little time; too much to do How do I get more done?
Schedule Schedule • • •
Activities
Horizontal Scheduling Vertical Scheduling Directing and Controlling
Rules Read selectively Make lists Everything in its place Prioritize Multitask the routine Discretionary task jar Divide up the big jobs Critical 20% Best time for important jobs Arrange non-interrupted time
Don’t procrastinate Keep track of time Set deadlines Use waiting time Designate time for busy work Closure on one thing a day Schedule personal time Limit worry time Long term objectives Continuous improvement
Tips for managers Hold routine meetings at end of day Set time limit Hold meetings only if needed Agendas, minutes Start on time Paper work decisions Organize Limit interruptions
Delegate Empowerment:
allow for initiative Give credit to those who deserve it
Types of stressors and what we can do about them
Encounter Stressors:
Role Conflicts Issue Interaction
Elimination Strategies:
Delegation Interpersonal skills
Conflict resolution
Resilience
Social support; Collaboration
Self awareness EQ
Types of stressors and what we can do about them Situational
Stressors:
Unfavourable Rapid
working conditions
change
Elimination
Strategies:
Work
redesign Changing jobs Short
term Strategies resiliency
Work redesign Level
of task demand Level of autonomy (individual control & discretion) Level of interest Feedback
Types of stressors and what we can do about them Anticipatory Unpleasant
Stressors: expectations
Fear
Elimination Time
Strategies:
management
Priorities; planning
Short
term strategies Resiliency
Stress and Self awareness Values Attitude
towards change Cognitive style Interpersonal orientation
“There is more to life than increasing its speed.” Mahatma Gandhi
Thank you