The Network Application Experience
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The network application experience: Ensuring Consistency and Response across networks
Clive Longbottom Service Director, Quocirca Ltd
Agenda
• User Expectations • Quocirca’s distributed business index • Network applications = network stress • The capability gap • Financial stress – a network for hard times
© 2008 Quocirca Ltd
Agenda
• User Expectations • Quocirca’s distributed business index • Network applications = Network stress • The capability gap • Financial stress – a network for hard times
© 2008 Quocirca Ltd
Response times considered acceptable for carrying out a remote transaction 0%
20%
40%
<1 second
1-2 seconds 2-3 seconds 3-5 seconds > 5 seconds 10 seconds or more To access a business application To open a business document
Web-enabled applications and the internet, Quocirca 2007 400 European senior European managers
Views of the performance and reliability of the internet for running web-enabled applications
12%
Too unreliable for
8%
business Little control, but live with it
16%
28%
Happy with performance Take actions to improve Optimised wherever
36%
possible
Web-enabled applications and the internet, Quocirca 2007 400 European senior European managers
Agenda
• User Expectations • Quocirca’s distributed business index • Network applications = network stress • The capability gap • Financial stress – a network for hard times
© 2008 Quocirca Ltd
The distributed business index (DBI) The DBI Pulls 3 variables together: Number of branches Percentage of mobile workers Types of external workers Maximum score = 30 DBI Ranges Very high 25-30 High 20-24 Medium 16-19 Low 11-15 Very low 2-10 The distributed business index, Quocirca 2008 315 European senior European managers © 2008 Quocirca Ltd
Breakdown of respondents by DBI
10%
7%
22% 31%
Very high High Medium Low Very low
30%
The distributed business index, Quocirca 2008 315 European senior European managers
Concern about the experience of users 5 = a major concern 1 = not a concern at all
4
Main office
3
Branch office Laptop Handheld
2
External
DBI
The distributed business index, Quocirca 2008 315 European senior European managers
Impact if access is unavailable 5 = Major impact 1 = Minor impact
4
Main office 3
Branch office Laptop Handheld
2
External
DBI
The distributed business index, Quocirca 2008 315 European senior European managers
Agenda
• User Expectations • Quocirca’s distributed business index • Network applications = network stress • The capability gap • Financial stress – a network for hard times
© 2008 Quocirca Ltd
Network convergence
© 2008 Quocirca Ltd
Software as a service
© 2008 Quocirca Ltd
Use of Web 2.0 technologies in businesses
8%
20% 42%
Heavily
Moderately Sparingly Not at all
30%
© 2008 Quocirca Ltd
Source, Quocirca, Why Application Security is Crucial, March 2008
14
Do employees implement back door solutions for IM, VoIP, web conferencing etc. 0%
10%
20%
30%
40%
Definitely Probably Possibly
No Don't know
Source, Superhighway at the Crossroads –Quocirca, September 2008 © 2008 Quocirca Ltd
15
Percentage of organisations using communication technology by DBI 0%
20%
40%
60%
80%
100%
Very high High
Medium Low Very low
VoIP
Video conferencing
Web conferencing
The distributed business index, Quocirca 2008 315 European senior European managers
IM
The user needs • A consistent experience, which means: – – – – –
Acceptable response Real time experience At any location, mobile or tethered Internal or external Irrespective of distance
© 2008 Quocirca Ltd
Percentage of employees working remotely at some point during a week
0%
20%
40%
60%
80%
100%
Overall
Utility Telecomms and Media
Finance Industrial Public Sector
Healthcare Retail > 75%
51%-75%
25%-50%
<25%
The distributed business index, Quocirca 2008 315 European senior European managers
Agenda
• User Expectations • Quocirca’s distributed business index • Network applications = network stress • The capability gap • Financial stress – a network for hard times
© 2008 Quocirca Ltd
More attention to the network • The Network as an afterthought – Surely, the network is just plumbing? – Just increase the bandwidth? • No – the network is a fundamental business platform – Need for a solid, measurable, performance – Need to maximise existing network asset investments – Invest in new where needed
© 2008 Quocirca Ltd
What network managers are looking for? • • • • • • • • • • • • •
A. Quick access to information about a problem B. Adequate resources to manage and maintain network C. Adequate staff training D. Easy maintenance of existing tools/solutions E. Maintain a documented process for managing network F. Retain and recruit specialist skills G. Easily implement new tools/solutions H. Use advanced tools to proactively manage infrastructure I. Justification of costs and benefits to senior management J. Use an open, standards-based architecture K. Simplification of the network L. Metrics to monitor and control operations M. Define and manage service level agreements
Managing 21st Century Networks, Quocirca 2007, 473 Europe IT managers © 2008 Quocirca Ltd
Importance versus capability of network management activities A 4.4
M L
Managing 21st Century Networks, Quocirca 2007, 473 Europe IT managers
B C
4.2
K
D 4.0
J
E
I
F H
G
Importance Capability Average response from 1 (lowest) to 5 (highest). Gap decreasing clockwise
Importance of metrics for measuring the performance
Web-enabled applications and the internet, Quocirca 2007 400 European senior European managers
Availability of tools to measure performance
Web-enabled applications and the internet, Quocirca 2007 400 European senior European managers
Agenda
• User Expectations • Quocirca’s distributed business index • Network applications and convergence • Network stress • The capability gap • Financial stress – a network for hard times
© 2008 Quocirca Ltd
The Quocirca business process triangle
Unique
Differentiated Common Network management is a differentiating task that allows common processes to be outsourced and the business to focus on unique applications that give competitive advantage © 2008 Quocirca Ltd
Summary • The workforce is far more distributed than it has ever been • Users and management expect to able to take network performance for granted
• More and more content rich applications are stressing the network • A function rich single point of management that meets expectations is essential • The network is not just plumbing – it is a differentiator for a business, especially when times are hard
© 2008 Quocirca Ltd
Clive Longbottom Service Director, Quocirca Ltd
Agenda
• User Expectations • Quocirca’s distributed business index • Network applications = network stress • The capability gap • Financial stress – a network for hard times
© 2008 Quocirca Ltd
Agenda
• User Expectations • Quocirca’s distributed business index • Network applications = Network stress • The capability gap • Financial stress – a network for hard times
© 2008 Quocirca Ltd
Response times considered acceptable for carrying out a remote transaction 0%
20%
40%
<1 second
1-2 seconds 2-3 seconds 3-5 seconds > 5 seconds 10 seconds or more To access a business application To open a business document
Web-enabled applications and the internet, Quocirca 2007 400 European senior European managers
Views of the performance and reliability of the internet for running web-enabled applications
12%
Too unreliable for
8%
business Little control, but live with it
16%
28%
Happy with performance Take actions to improve Optimised wherever
36%
possible
Web-enabled applications and the internet, Quocirca 2007 400 European senior European managers
Agenda
• User Expectations • Quocirca’s distributed business index • Network applications = network stress • The capability gap • Financial stress – a network for hard times
© 2008 Quocirca Ltd
The distributed business index (DBI) The DBI Pulls 3 variables together: Number of branches Percentage of mobile workers Types of external workers Maximum score = 30 DBI Ranges Very high 25-30 High 20-24 Medium 16-19 Low 11-15 Very low 2-10 The distributed business index, Quocirca 2008 315 European senior European managers © 2008 Quocirca Ltd
Breakdown of respondents by DBI
10%
7%
22% 31%
Very high High Medium Low Very low
30%
The distributed business index, Quocirca 2008 315 European senior European managers
Concern about the experience of users 5 = a major concern 1 = not a concern at all
4
Main office
3
Branch office Laptop Handheld
2
External
DBI
The distributed business index, Quocirca 2008 315 European senior European managers
Impact if access is unavailable 5 = Major impact 1 = Minor impact
4
Main office 3
Branch office Laptop Handheld
2
External
DBI
The distributed business index, Quocirca 2008 315 European senior European managers
Agenda
• User Expectations • Quocirca’s distributed business index • Network applications = network stress • The capability gap • Financial stress – a network for hard times
© 2008 Quocirca Ltd
Network convergence
© 2008 Quocirca Ltd
Software as a service
© 2008 Quocirca Ltd
Use of Web 2.0 technologies in businesses
8%
20% 42%
Heavily
Moderately Sparingly Not at all
30%
© 2008 Quocirca Ltd
Source, Quocirca, Why Application Security is Crucial, March 2008
14
Do employees implement back door solutions for IM, VoIP, web conferencing etc. 0%
10%
20%
30%
40%
Definitely Probably Possibly
No Don't know
Source, Superhighway at the Crossroads –Quocirca, September 2008 © 2008 Quocirca Ltd
15
Percentage of organisations using communication technology by DBI 0%
20%
40%
60%
80%
100%
Very high High
Medium Low Very low
VoIP
Video conferencing
Web conferencing
The distributed business index, Quocirca 2008 315 European senior European managers
IM
The user needs • A consistent experience, which means: – – – – –
Acceptable response Real time experience At any location, mobile or tethered Internal or external Irrespective of distance
© 2008 Quocirca Ltd
Percentage of employees working remotely at some point during a week
0%
20%
40%
60%
80%
100%
Overall
Utility Telecomms and Media
Finance Industrial Public Sector
Healthcare Retail > 75%
51%-75%
25%-50%
<25%
The distributed business index, Quocirca 2008 315 European senior European managers
Agenda
• User Expectations • Quocirca’s distributed business index • Network applications = network stress • The capability gap • Financial stress – a network for hard times
© 2008 Quocirca Ltd
More attention to the network • The Network as an afterthought – Surely, the network is just plumbing? – Just increase the bandwidth? • No – the network is a fundamental business platform – Need for a solid, measurable, performance – Need to maximise existing network asset investments – Invest in new where needed
© 2008 Quocirca Ltd
What network managers are looking for? • • • • • • • • • • • • •
A. Quick access to information about a problem B. Adequate resources to manage and maintain network C. Adequate staff training D. Easy maintenance of existing tools/solutions E. Maintain a documented process for managing network F. Retain and recruit specialist skills G. Easily implement new tools/solutions H. Use advanced tools to proactively manage infrastructure I. Justification of costs and benefits to senior management J. Use an open, standards-based architecture K. Simplification of the network L. Metrics to monitor and control operations M. Define and manage service level agreements
Managing 21st Century Networks, Quocirca 2007, 473 Europe IT managers © 2008 Quocirca Ltd
Importance versus capability of network management activities A 4.4
M L
Managing 21st Century Networks, Quocirca 2007, 473 Europe IT managers
B C
4.2
K
D 4.0
J
E
I
F H
G
Importance Capability Average response from 1 (lowest) to 5 (highest). Gap decreasing clockwise
Importance of metrics for measuring the performance
Web-enabled applications and the internet, Quocirca 2007 400 European senior European managers
Availability of tools to measure performance
Web-enabled applications and the internet, Quocirca 2007 400 European senior European managers
Agenda
• User Expectations • Quocirca’s distributed business index • Network applications and convergence • Network stress • The capability gap • Financial stress – a network for hard times
© 2008 Quocirca Ltd
The Quocirca business process triangle
Unique
Differentiated Common Network management is a differentiating task that allows common processes to be outsourced and the business to focus on unique applications that give competitive advantage © 2008 Quocirca Ltd
Summary • The workforce is far more distributed than it has ever been • Users and management expect to able to take network performance for granted
• More and more content rich applications are stressing the network • A function rich single point of management that meets expectations is essential • The network is not just plumbing – it is a differentiator for a business, especially when times are hard
© 2008 Quocirca Ltd
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