Telephoning 1

1. Listen to five problem calls. Write the number of the call under the type of problem in the table.

2. In each call, one person describes the problem. Complete these phrases with the letters a, e, i, o or u in the adjective.

Listen and check your answers. 3. To add emphasis we use words called modifiers such as too and really. Complete these phrases and underline the correct word in italic.

4. Listen to the five calls in no. 1 again and tick () the actions the speaker suggest.

Call 1 Call 2 Call 3 Call 4 Call 5 Speak up Call back straight away Call back latter Hang up Try a different number

5. Re-order the words to make suggestions solving the problems.

1. Listen to six automated messages. Which message wants you to… a) b) c) d)

leave a message? ……… wait?...... hang up?....... press a number? …….

e) call back?........ f) call a different number?........ 2. Automated language often uses formal language. Underline the formal words in italics.

3. Complete the automated messages with the previous sentences.

4. We often use imperative verbs in automated and recorded messages to give instructions. Complete the sentences with the imperative form of the verb in the box below.

5. Write your own message by completing these phrases: Hello. This is ………………………………………………………………………………………………………… I’m afraid I’m ………………………………………………………………………………………………………... Please speak after the tone or call me on ………………………………………………………. Thanks for……………………………………………………………………………………………………………….

1. Listen to Stephan leaving a voicemail message on Bernard’s voicemail. Why is he calling? What are his contact details? 2. Add phrases a-j to the flow chart for leaving a message.

3. Number these sentences from the message in the correct order. Use the flow chart to help you.

1. Read some information about planning a phone call for sales people. Match headings 1-7 with paragraphs a-g.