Telephone English
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•TELEPHONE ENGLISH
ANSWERING THE PHONE Hello? X
speaking Name and surname Name of company, how can I help you?
CALLING Hi, it’s X. Is X there? Can I speak to X? I’d like to speak to X
Connecting someone •Just a second, please. • One moment please. •Please hold and I'll put you through.
TAKING A MESSAGE •
I'm sorry, Lisa's not here at the moment. Who's calling please?
• Can I take a message? /would you like to leave a message? • He's busy right now. Can you call back later?
LEAVING A MESSAGE
Yes, tell him / her that I called, please.
No, that's okay, I'll call back later.
Yes, ask him /her to call me
ANSWERING THE PHONE Hello? X
speaking Name and surname Name of company, how can I help you?
CALLING Hi, it’s X. Is X there? Can I speak to X? I’d like to speak to X
Connecting someone •Just a second, please. • One moment please. •Please hold and I'll put you through.
TAKING A MESSAGE •
I'm sorry, Lisa's not here at the moment. Who's calling please?
• Can I take a message? /would you like to leave a message? • He's busy right now. Can you call back later?
LEAVING A MESSAGE
Yes, tell him / her that I called, please.
No, that's okay, I'll call back later.
Yes, ask him /her to call me
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