Technical Training

AURA LEADERSHIP FOUNDATION WELCOMES YOU !!

Sreeram C

&

Gopalam KB

Training forTechnical Personnel Day I • To Learn 1) Speaking Skills 2) Listening Skills 3) Presentation skills 4) Telephone talk 5) Writing Skills

Communication as a Necessity • In the beginning • At home • In the society • Message • Medium • Sender and Reciever/s

Orientation • Communication as a necessity • Intervention – Introduction by Participants. • Exercise on Entry behaviour

In an Organisation •Upward

•lateral

•Downward

• We – – – – – –

have common Goals plan, Execute, Evaluate handle Men and Material are a Team Have attitudes Only good communication leads to results

Downward Communication • Communication Down the line. Policies and procedures of the Company, assign goals,point out problems, give feed back. • Listen with Attentiveness • Seek for clarification • Ask Questions • Value the input • Be empathetic • Don’t be Rude ( The picture shows “how not to”)

Upward Communication • Your Communication with the higher cadres. Progress reports, feed back, Problems • Time is important • Appointment &Agenda • Be Precise • Give Accurate Information • Clarify your point of view • No Assumptions

Lateral Communication • •

• • •

You with colleagues of the same level - Horizontal Develop Relationships –Give Sincere and Honest Feedback Share Information Avoid Arguments You will be misquoted, since the message changes

Argument Vs Discussion • • • • •

• Heat • Closed mind Exchange Ignorance • • Express Temper • Who is Right?

Light Open mind Knowledge Logic What is Right?

Intervention – Audio Session • Process • 3 Audio clips played – Questionaire to be answered

• Objective • Clarity in Listening – Attention, Interruption, Assumption and Understanding

• Characteristics of Communication – The style, Clarity, Correctness, Jargon and Voice Culture

Listening Skills • Why Listening? • Listening and Hearing • Types of Listening • • • • • •

Informational Pretending Evaluative Empathic Attentive Argumentative

Good listener • Good listener – Good speaker • Empathy • Avoid External Disturbances • Keep your cool • Attention to details • Don’t interrupt

Non Verbal Communication • • • • • • • •

Body Language Eye contact Facial Feelings Emotions in voice Attention Spans Mannerisms Power of Questions Keep your Cool

• • • • • • • • • •

Telephone Talk

Decide using Phone Crisis, Confidential? Identify yourself Crispness & Precision Matter of Fact Recognise voices Avoid Mannerisms Balanced Emotions , No moods Don’t be curt, casual

Telephone and attitudes •Answer the questionaire •Let us look at the Attitudes based on the answers!!

Check out!! • Professional and assertive – 1c 2b 3c 4a 5c 6c 7c

• Aggressive and Emotional – 1a 2c 3a 4c 5b 6b 7a

• Unassertive and Passive – 1b 2a 3b 4b 5a 6a 7b

Written Communication • • • • • • • • • •

Oral Vs Written Why Written Various Forms Clarity Brevity Correctness Punctuality Take notes and Structure Draft, Finalise Styles?

Presentation Skills • • • • • • • •

Effective Introduction Friendly behaviour Audience analysis Questions and answers Effective Gestures Body Language Mannerism Mind, tongue, eye

Presentation Tools • OHP Transparencies • Power Point Presentations – – – – – – –

Plan the material Sequentiality Do not Clutter Crisp language Work through the material Practice Perfect and perform

Intervention - Assess the Learning • Answer the Questionaire • Assess the understanding • 1b 2a 3b 4a 5b 6a 7a 8a&b