Team Performance Model

Team Performance Model Binesh R Bharathan Page 1

AGENDA

 Team Performance • Team work • Team Player • Team Leader

 Seven Step Performance Model (Drexler/Sibbet)  Why & Who  What & How  Who does what, when, where  High Performance

 Pros  Cons Page 2

Team Work  Basic Unit of Organization Structure  Cooperative effort by a group of team players to achieve a common goal  Achievement is usually measured by performance indicator (e.g. Customer satisfaction, sales growth)  An effective leader makes a good team  Listen to team members  Support/Coach  Clear Expectations  Pay attention/Show interest  Follow through  Ask questions Page 3

Why & Who ??

 1.1Orientation - Why am I here ?? • Purpose • Team Identity • Membership - Unresolved • Disorientation • Uncertainty • Fear

 1.2 Trust Building - Who are you ?? • Mutual Regard • Forthrightness • Reliability - Unresolved • Caution • Mistrust • Facade

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What & How ??

 1.3 Goal Clarification - What are we doing ?? • Explicit Assumptions • Clear Integrated Goals • Shared Vision - Unresolved

• Apathy • Skepticism • Irrelevant Competition

 1.4 Commitment - How will we do it?? • Assigned Roles • Allocated Resources • Decisions Made - Unresolved • Dependence • Resistance Page 5

Who, does What, When, Where ??

 1.5 Implementation - Who does what when where ?? • Clear Processes

• Alignment • Disciplined execution - Unresolved • Conflict/Confusion • Non alignment • Missed deadlines

 1.6 High Performance - result achieved ! • Spontaneous interaction • Synergy • Surpassing results - Unresolved • Overload • Disharmony Page 6

Team Performance Model - Diagram

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Pros/Cons

 Advantages

 Disadvantages

• Interdependence

• Viability

• Self Management

• Resistance to Change

• Job Competence

• Lack of Knowledge

• Job Satisfaction

• Failure of Reward System

• Quality Delivery

• Group Conflict

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Thank You

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