Syndicate Bank Organisation Study Rajeswari.docx

ORGANISATION STUDY Syndicate Bank

INTRODUCTION Methodology: Data Collection is a Step in the preparation of project report. The information is collected in following manner. Primary sources: Data is collected by the interacting with bank managers and officers.

Secondary sources:

The data is collected for report by various records maintained and standing orders of the banks which help as lot for preparing this report. A lot of data were also collected by referring to magazines and news paper, annual reports of bank. Objectives:

To study the loans and advances of the bank

• To study the evaluation and performance of the bank

* To study the financial statement

• To study the source of finance of the bank To study the history of the bank To understand functioning of bank

ORGANISATION STUDY Syndicate Bank

Limitations * Sample size is limited due to the limited period allotted for the survey. * Non availability of adequate and essential

information due to complex nature of the study. * Inability of the bank personnel to provide adequate information

due to their pre-occupation with their work. * Survey is costly and tedious.

ORGANISATION STUDY Syndicate Bank

INDUSTRY PROFILE BANK

A bank is a business center that deals in financial services. A bank is a place where your money is safe-locked and

a secure place to dispose off your earnings. Banking service in general includes receiving deposit money, lending money and processing transactions. The history of origination of bank goes back a long way. Since then, banks have influenced the economy of countries. India has a number of both government undertaken banks as well as private ones. Meaning of Banking:

A bank is an institution which deals in money and credit. Thus, bank is an intermediary which handles other people's money both for their advantage and to its own profit. But bank is not merely a trader in money but also an important manufacturer of money. In other words, a bank is a factory of credit. Definition of Banking: According to Section 5(1)(b), “Banking means accepting for the purpose of lending or investing, of deposits of money from the public, repayable

on demand or otherwise and withdrawable by cheques, draft, and order or otherwise". Definition of Banking Company: Section

5(1)(0), defines banking company as, “Any company which transacts the business of banking in India”.

ORGANISATION STUDY Syndicate Bank

Features of Banking: The following are the basic

characteristics of Banking:

Dealing in Money: The banks accept deposits from the public and

advancing them as loans to the needy people. The deposits may be different types -current, fixed, savings, etc. accounts. The deposits are accepted on various terms and conditions. LLUT

→ Deposits must be withdrawable: The deposits made by the public can be withdrawable by cheques, draft or otherwise, i.e., bank issue and pay cheques. The deposits are usually withdrawable on demand. Dealing with credit: The bank are the institutions that can create credit i.e., creation of additional money for

lending. Thus,"creation of credit” is the unique feature of banking. Commercial in nature: Since all the banking functions are carried on with the aim of making profit, it is

regarded as a commercial institution.

» Nature of agent: Besides the basic functions of accepting deposits and lending money as loans, bank possesses the character of an agent because of its various agency services.

ORGANISATION STUDY Syndicate Bank

Banking in India

Banking in India originated in the first decade of 18th century with The General Bank of India coming into existence in 1786. This was followed by Bank of Hindustan. Both these banks are now defunct. The oldest bank in existence in India is the State Bank of India being established as "The Bank of Bengal" in Calcutta in June 1806. A couple of decades later, foreign banks like Credit Lyonnais started their Calcutta operations in the 1850s. At that point of time, Calcutta was

the most active trading port, mainly due to the trade of the

banking activity took roots there and prospered. The first fully Indian owned bank British Empire, and due to which

was the Allahabad Bank, which was established in 1865. By

the 1900s, the market expanded with the establishment of banks such as Punjab National Bank, in 1895 in Lahore and Bank of India, in 1906, in Mumbai - both of which were founded under private ownership. The

Reserve Bank of India formally took on the responsibility of regulating the Indian banking sector from 1935. After India's independence in 1947, the Reserve Bank was nationalized and given broader powers. The Indian Banking industry, which is governed by the Banking Regulation Act of India, 1949 can be broadly classified into two major categories, non-scheduled banks and scheduled banks. Scheduled banks comprise commercial banks and the co-operative banks. In terms of ownership, commercial banks can be further grouped into nationalized banks, the

State Bank of India and its group banks, regional rural banks and private sector banks (the old/ new domestic and foreign). These banks have over 67,000 branches

spread across the country.

ORGANISATION STUDY

Syndicate Bank

Stages of development of Banks in India

Early history During the wars Post independence Nationalisation • Leberalisation

• Current scenario

Early history At the end of late-18th century, there were hardly any bank in India in the modern sense of the term. At the time of the American Civil War, a void was created as the supply of cotton to Lancashire stopped from the Americas. Some banks were opened at that time which functioned as

entities to finance industry, including speculative trades in cotton. With large exposure to speculative ventures, most of the banks opened in India during that period

could not survive and failed. The depositors lost money and lost interest in keeping deposits with banks. Subsequently, banking in India remained the exclusive

domain of Europeans for next several decades until the beginning of the 20th century.

At the beginning of the 20th century, Indian economy was passing through a relative period of stability. Around five decades have elapsed since the India's First war of Independence, and the social, industrial and other infrastructure have developed. At that time there were very small banks operated by Indians, and most of

by particular communities. The banking in India was controlled and them

were

owned

and

operated

dominated by the presidency banks, namely, the Bank of Bombay, the ORGANISATION STUDY Syndicate Bank Head Office: Manipal - 576104

Bank of Bengal, and the Bank of Madras - which later on merged to form the

Imperial Bank of India, and Imperial Bank of India, upon India's independence, was renamed the State Bank of India. There were also some

exchange banks, as also a number of Indian joint stock banks. All these banks

operated in different segments of the economy. The presidency banks were like the central banks and discharged most of the functions of central banks. They were

established under charters from the British East India Company. The exchange banks, mostly owned by the Europeans, concentrated on financing of foreign

trade. Indian joint stock banks were generally under capitalized and lacked the experience and maturity to compete with the presidency banks, and the exchange banks. There was potential for many new banks as

the economy was growing, Lord Curzon had observed then in the context of Indian banking: "In respect of banking it seems we are behind the times. We are like some old fashioned sailing ship, divided by solid

wooden bulkheads into separate and cumbersome compartments." Under these circumstances, many Indians came forward to set up banks, and many banks were set up at that time, and a number of them set up around that time continued to survive and prosper even now like Bank of

India and Corporation Bank, Indian Bank, Bank of Baroda Sdyndicate Bank and Canara Bank. During the Wars The period during the First World War (1914-1918) through the end of the Second World War (1939-1945), and two years thereafter until the independence of India were challenging for the

Indian banking. The years of the First World War were turbulent, and it took toll of many banks which simply collapsed despite the Indian economy gaining indirect PRASHANTHA SHETTY K, B.B.M. FINAL YEAR REG. NO. 050080049 BHANDARKARS' ARTS & SCIENCE COLLEGE, KUNDAPURA

ORGANISATION STUDY

Syndicate Bank

boost due to war-related economic activities. At least 94 banks in India

failed during the years 1913 to 1918 as indicated in the following table:

Year 1913 1914 1915

1916 1917 1918

No. of Banks | Authorised capital (Rs. Paid up capital (Rs. that failed In lakh)

In lakh) 12 274

35 42 710 109 11 56 13 231 9 76

25 7 209

4

Postindependence

The partition of India in 1947 had adversely impacted the economies of Punjab and West Bengal, and banking activities had remained paralyzed for months. India's

independence marked the end of a regime of the Laissez-faire for the Indian banking. The Government of India initiated measures to play an active role in the economic life of the nation, and the Industrial Policy Resolution adopted by the government in 1948

envisaged a mixed economy. This resulted into greater involvement of the state in different segments of the economy including banking and finance. The major steps to regulate banking included: In 1948, the Reserve Bank of India, India's central banking authority, was nationalized, and it became an institution owned by the

Government of India.

• In 1949, the Banking Regulation Act was enacted which empowered the Reserve Bank of India (RBI) "to

regulate, control, and inspect the banks in India." ORGANISATION STUDY Syndicate Bank Head Offices Manipal - 578 104

The Banking Regulation Act also provided that no new bank or branch of an existing bank may be opened without a licence from the RBI, and no two banks could have common directors.

However, despite these provisions, control and regulations, banks in India except the State Bank of India, continued to be owned and operated by private persons. This changed with the nationalization of major banks in India on 19th July, 1969. SON

Nationalisation

The nationalization of 14 major banks with deposits of Rs. 50 crores or more in July 1969 was a "historic” and momentous event in the history of India. Small industrial and business units are

consistently ignored and starved of funds, even though the Government policy was to continuously and

encourage small, tiny and cottage and village industries. Agricultural credit was never seriously considered by banks. Public funds were used to support anti-social and illegal activities

of the general public. It was for these reasons that the Government took over 14 top commercial banks in July 1969. In 1980 again the against the interest

Government took over another 6 commercial banks -altogether there are 20 nationalized banks. These are in addition to the State

Bank of India and its associate banks -commonly called the State Bank of India Group -which were taken over in 1955.

Branch Expansion: Initially, the banks were conservative and opened branches mainly in metropolitan cities and other major cities. Branch expansion gained PRASHANTHA SHETTY K, B.B.M. FINAL YEAR REG. NO. 050080049 BHANDARKARS' ARTS & SCIENCE COLLEGE, KUNDAPURA

ORGANISATION STUDY Syndicate Bank Head Office: Manipal-576 103

momentum after the nationalization of major commercial banks and the

introduction of the Lead Bank Scheme. Table No. 01 shows the progress of branch expansion of commercial banks: Branch expansion of all commercial banks:

Table No. 01.

As on Total No. of Rural per Branches June 30 1969

1,860

Rural Branches Population as % of the total. bank office

63,800 54 14,150 15,000 22 Branches

8,260 60,650 66,640 1991 32,750 2003

32,270

Deposit Mobilization: Planned

economic development, deficit financing and increase in currency issue have led to increase in bank deposits. At the same time, banks have contributed greatly to the development of banking habit among people through sustained publicity, extensive branch banking and relatively prompt service to the deposit mobilization, due partly to the expansion of a network of bank branches and partly to the incentives given to savers. The trend of increase in deposits and credit of scheduled banks is given in Table No. 02.

Table No. 02.

Year No. of reporting

Bank deposits Bank credit 10

ORGANISATION STUDY Syndicate Bank Head Office: Manipal-576 103

Banks

(Rs. Crores). (Rs. Crores). 820 580

4,690 1950 -5 430

1970-71 73 1990-91 271 2000-2001 297

2003-2004 288 5,910 1,92,540 9,62,620 15,01,930

1,16,300 5,11,430

8,35,380

Since, 1950-51 deposit mobilizations and supply of credit by banks were growing at a rapid rate particularly after bank nationalization in 1969. Growth of deposits in India of all scheduled commercial banks was as follows:

1951 -1971 (20 years) -700% or 7 times. 1971

-1991 (20 years) - 3,260% or 32.6 times. 1991 -2004 (12 years) -780% or 7.8 times. Liberalisation

C

In the early 1990s the then Narasimha Rao government

policy of liberalisation and gave licences to a small number of private banks, which came to be embarked on a

known as New Generation tech-savvy banks, which included banks such as UTI Bank (the first of such new generation banks to be set up), ICICI Bank and HDFC Bank. This move, along with the rapid growth in the economy of India, kickstarted the banking sector in India,

which has seen rapid growth with strong contribution from all the three sectors of banks, namely, government banks, private banks and foreign

banks.

ORGANISATION STUDY Syndicate Bank Head Offices Manipal - 578 104

sunriscic a AE) The next stage for the Indian banking has been setup with the proposed

relaxation in the norms for Foreign Direct Investment, where all Foreign Investors in banks may be given voting rights which

could exceed the present cap of 10%, at present it has gone up to 49% with some restrictions.

The new policy shook the Banking sector in India completely. Bankers, till this time, were used to the 4-6-4 method (Borrow at 4% Lend at 6%;Go home at 4) of

functioning. The new wave ushered in a modern outlook and tech-savvy methods of working for traditional banks. All this led to the retail boom in India. People not just demanded more from their banks but also received more. Current scenario

Currently (2007), overall, banking in India is considered as fairly mature in terms of supply, product range and reach-even though reach in rural

India still remains a challenge for the private sector and foreign banks. Even in terms of quality of assets and capital adequacy, Indian banks are considered to have clean, strong and transparent balance sheets-as compared to other banks in comparable economies in its region. The

Reserve Bank of India is an autonomous body, with minimal pressure from the government. The stated policy of the Bank on the Indian Rupee is to manage volatility-without any stated exchange rate and this has mostly been true.

With the growth in the Indian economy expected to be strong for

some time-especially in its services sector, the demand for banking services-especially retail banking, quite

mortgages and investment services are

ORGANISATION STUDY Syndicate Bank Head Office: Manipal - 576 104

expected to be strong. M&As, takeovers, asset sales and much more action (as it is unravelling in China) will happen on this front in India.

Currently, India has 88 scheduled commercial banks (SCBs) - 28 public sector banks (that is with the Government of India holding a stake), 29 private banks

(these do not have government stake; they may be

publicly listed and traded on stock exchanges) and 31 foreign banks. They have a combined network of over 53,000 branches and 17,000 ATMs. According to a report by ICRA Limited, a rating agency, the public sector banks hold over 75 percent of total assets of the banking industry, with the private and foreign banks holding 18.2% and 6.5% respectively. As far as the present scenario is concerned the banking industry in India is in a transition phase. The Public Sector Banks (PSBs), which are the foundation of the Indian Banking

cent of total banking industry assets. Unfortunately they are burdened with excessive Non Performing assets (NPAs), massive manpower and lack of modern technology. On the other system account for more than 78 per

hand the Private Sector Banks are witnessing immense progress. They are leaders in Internet banking, mobile

banking, phone banking, ATMs. On the other hand the Public Sector Banks are still facing the problem of unhappy employees. There has been a decrease of 20 percent in the employee strength of the private sector in the wake of the Voluntary Retirement Schemes (VRS). As far as

foreign banks are concerned they are likely to succeed in India. PAC

Indusland Bank was the first private bank to be set up in India. IDBI, ING Vyasa Bank, SBI Commercial and International Bank

Ltd, Dhanalakshmi Bank Ltd, Karur Vysya Bank Ltd, Bank

of Rajasthan Ltd etc are some Private Sector Banks.

Banks from the Public Sector include Punjab 13

ORGANISATION STUDY Syndicate Bank Head Orlice: Manipal -576 104

National bank, Vijaya Bank, UCO Bank, Oriental Bank, Allahabad Bank, Andhra Bank etc.

ANZ Grindlays Bank, ABN-AMRO Bank, American Express Bank Ltd, Citibank etc are some foreign banks

operating in India

Diagram: Shows the Banking Structure in India:

Reserve Bank of India (RBI)

Scheduled Commercial Banks

Scheduled Co-operative Banks

Regional Rural Banks in India Public Sector Banks Foreign Banks in India Private Sector Banks

Scheduled Urban Cooperative Banks Scheduled State Cooperative Banks

Nationalized Banks SBI & Its Associates

Old Private Banks New Private Banks

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ORGANISATION STUDY Syndicate Bank

Indian Banking

Structure:

The banking system in India can be broadly divided into three

viz. the central bank of the country known as the Reserve Bank of India (RBI), the commercial banks categories,

and the co-operative banks. The Reserve Bank of India is the supreme monetary and banking authority in the country and has the responsibility to control the banking system in the country. It

keeps the reserves of all scheduled banks and hence is known as the "Reserve Bank”. Below figure shows the structure of Indian banking. ET

AS

Scheduled and Non-Scheduled Banks:

Under the Reserve Bank of India Act, 1934, banks were classified as scheduled banks and non-scheduled banks. The scheduled banks are those which are entered in the Second Schedule of RBI Act, 1934. Such banks are those which have a paid -up capital and reserves of an aggregate value of not less than Rs. 5 lakhs and which satisfy RBI that their affairs are carried out in the interests of their depositors. All

commercial banks --Indian and foreign, regional rural banks and State co -operative banks -are scheduled banks. NonScheduled banks are those which have not been include in the Second Schedule of RBI Act, 1934. At present, there

are only three non-scheduled banks in the country. Scheduled banks are divided into Commercial Banks

and Co-operative Banks. Commercial banks are based on profit, while co-operative banks are based on co-

operative principle.

Commercial banks have been in existence for many decades. They mobilize savings in urban areas and make them available to large and

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ORGANISATION STUDY Syndicate Bank Head Office: Manipal - 576 104

small industrial and trading units mainly for working capital

requirements. After 1969 commercial banks are broadly classified into nationalized or public sector banks and private sector banks. The State Bank of India and its Associates banks along with another 20 banks are the public sector banks. The private sector banks include a small number of Indian scheduled banks which have not been nationalized and branches of foreign banks operating in India -commonly known as foreign exchange banks. The Regional Rural Banks (RRB's) came into existence since the middle of 1970s with the specific

objective of providing credit and deposit facilities particularly to the small an marginal farmers, agricultural laborers and artisans and small entrepreneurs. The Regional Rural Banks have the

responsibility to develop agriculture, trade, commerce and

industry in the rural areas. The RRB's are essentially commercial banks but their area of operation is limited to a district.

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ORGANISATION STUDY Syndicate Bank

Sri VAMAN S. KUDVA

Dr. T. M. A. PAI

Sri UPENDRA ANANTH PAI

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ORGANISATION STUDY Syndicate Bank

COMPANY PROFILE Brief History

1

Syndicate Bank was established in 1925 in Udupi, the abode of Lord Krishna in coastal Karnataka with a capital of Rs.8000/-

by

three visionaries - Sri Upendra Ananth Pai, a businessman, Sri Vaman Kudva, an engineer and Dr.T M A Pai, a physician - who shared a strong commitment to

social welfare. Their objective was primarily to extend

financial assistance to the local weavers who were crippled by a crisis in the handloom industry through mobilising small savings from the community. The bank collected as low as 2 annas daily at the doorsteps of the depositors through its Agents under its Pigmy Deposit Scheme started in 1928. This scheme is the Bank's brand equity today and the Bank collects around Rs. 2 crore

per day under the scheme.

SYNDICATEBANK, HEAD OFFICE, MANIPAL

ORGANISATION STUDY सिटिव Syndicate

Bank TECEM OD NEESI NDERTLING

Head Office: Manipal -576 106

The first branch of the bank started its operations in the year 1928 at

Brahmavar in Dakshin Kannada District. By 1937, it had secured its

membership as a clearing house at Mumbai. The primary objective of the business was to extended financial assistance to local weavers. Initially, the bank collected as

low as two annas from the door steps of the depositors daily through its agents. This type of system wherein the agents of the bank come doorsteps to collect deposit is still prevailing in India and is referred to as the Pigmy Deposit

Scheme.

IS

As time progressed, twenty banks merged with the Canara Industrial and Banking Syndicate Limited including the Maharastra Apex Bank Limited and Southern India Apex Bank Limited. The name of the bank was changed to Syndicate Bank Limited in the year 1964 and the head office of the bank was shifted to Manipal. The

bank expanded its operations not only on the domestic front but also overseas. It took over Al Shabei Finance and

Exchange Co. in Doha (1983) and Musandam Exchange Co. in Muscat (1984). By 1978, it opened its 1000th branch at Hauz Khas, Delhi. Currently it has over 2125 branches out of which 1523 are offering corebanking-e-banking services under

anywhere-anytime anyhow banking.

Syndicate Bank sponsored the first regional rural bank in India by name Prathama Grameena Bank. The stocks of the Syndicate Bank are listed on Bombay Stock Exchange, National Stock Exchange, Mangalore Stock Exchange and Bangalore Stock Exchange. The progress of Syndicate Bank has been synonymous with the phase of progressive banking in India. Spanning over 80 years of pioneering expertise, the Bank has created for itself a solid customer base comprising customers of two or three generations. Being firmly rooted in rural India 19

PRASHANTHA SHETTY K. B. B. M. FINAL YEAR REG. NO. 050080049 BHANDARKARS' ARTS & SCIENCE COLLEGE,

KUNDAPURA

ORGANISATION STUDY Syndicate Bank Head Orlice: Manipal -576 104

and understanding the grassroot realities, the Bank's perception had

vision of future India. It has been propagating

innovations in Banking and

also has been receptive to new

ideas, without however getting uprooted from its distinctive socio-

economic and cultural ethos. Its philosophy of growth by

mutual sustenance of both the Bank and the people has paid rich dividends. The Bank has been operating as

a catalyst of development across the country with particular reference to the common man at the individual level and in rural/semi urban centers at the area level. + 1 +

The Bank is well equipped to meet the challenges of the 21st century in the areas of information technology,

knowledge and competition. A comprehensive IT plan is being put in place and the skills and knowledge of the Bank's personnel are being upgraded through a variety of training programmes to promote customer delight in every sphere of its activity.

The Bank has launched an ambitious technology plan called Centralised Banking Solution (CBS) whereby 500 of our strategic branches with their ATMs are being networked nationwide over a 4 year period. Nature Of Business Carried: Syndicate bank being a major public sector banks in India, is well known for

its banking operations that is, it provides

various services and products to the customers by means of ATM, Debit Card, Credit Card, Internet Banking as the services and Retail Credit Scheme, Personal Banking Loan Scheme, Deposit Schemes at CBS Branches, and Term Deposit Schemes as it products. Other than the banking operation it also provides Foreign Business,

Mercantile Banking, Insurance Banking, General Banking, and Social Baking to the various customers in India as well as in abroad.

ORGANISATION STUDY Syndicate Bank Head Office: Manipal - 576104

PRODUCTS AND SERVICES PROFILE

(A). Retail Credit Scheme:

eurs.

1. SyndVidhya -Education Loan. 2. SyndLaghuU

dyami -Loans for Entrepreneurs. 3. SyndVypar - Loans for Traders. 4. Syndswarna-Loans on Gold. 5. SyndPigmy-Loans for Pigmy Depositors. 6. SyndRent -Loans against

Rent receivables. 7. SyndUdyog -Loans for Entrepreneurs. 8. Synd Senior- Personal loan for pensioners 9. SyndVahan -For Purchase of Vehicles. 10.SyndSuvidha -For Purchase of Consumer Durables. 11.SyndKisan -Loan for agriculturist. 12.

SyndSaral -Contigency Loans. a. For Salaried Class.

b. For Non-Salaried Class. C. All Purpose Credit Schemes. 13. SyndVidyarthi-a stand by overdraft facility for students of professional courses

(B). Deposit Schemes at CBS Branches: 1. Premium Saving Account (sweep out, sweep in facility). 2. Special Premium Savings Accounts. 3. Syndicate Floating Rate Deposit Scheme.

ORGANISATION STUDY Syndicate Bank

(C). Term Deposit Schemes: N

1. Fixed Deposit (FD). 2. Social Security Deposit (SSD). 3. Vikas Cash Certificate (VCC). 4. Cumulative Deposit. 5. Syndicate Suvidha Deposit. 6. Quick Money Deposit (QMD). 7. Kisan

Pragathi Deposit. 8. Senior Citizen's Security Deposit. 9. SyndSamanya

Services:

1. Tele-Banking. 2. Internet Banking. 3.

“Any Branch Banking”. 4. Multi City Accounts. 5. Synd

Bill Pay. 6. Online Collection of Direct Taxes. 7. Online Railway Ticket Booking. 8. Western Union Money Transfer.

ORGANISATION STUDY Syndicate Bank

Details of Products and Services AA

(A). Retail Credit Scheme: (1). SyndVidhya -Education Loan: Purpose: Providing financial support to deserving /meritorious students for pursuing higher education in

India and abroad. Eligibility: All students studying specified courses in India or abroad. Nature of facility: DL or OSL.

Quantum: >

For studying in India - maximum of Rs.7.5 Lac.

► For studying abroad - maximum of Rs.15 Lac Security:

Up to Rs.4 Lac - guarantee of parent/guardian (third party

guarantee not required).Above Rs. 4 Lac- collateral security not less than 100% of loan amount with stipulated margin is required. Guarantor: Up to Rs.4 Lacguarantee of parent/guardian-(third party guarantee

not

required). Above Rs.4 Lac-guarantee of parent/guardian and a suitable third party guarantee acceptable to the bank. Repayment Holiday: Course period plus 1 year or 6 months after getting job, whichever is earlier? Repayment

period: Maximum of 5-7 years

after completion of repayment holiday. (2). SyndLaghuUdyami - Loans for Entrepreneurs: Purpose: To meet the credit requirement of small/medium entrepreneurs, traders, small business, and selfemployers/professionals. Eligibility: Existing customers who satisfy certain criteria. Quantum of Loan: Maximum of Rs.5 Lac Guarantee: Suitable third parties guarantee acceptable to the bank.

PRASHANTHA SHETTY K. B.B.M. FINAL YEAR REG.NO.050080049 BHANDARKARS' ARTS & SCIENCE

COLLEGE, KUNDAPURA 23

ORGANISATION STUDY Syndicate Bank Head Office: Manipal - 576104

Validity: Three years. Yearly review is to be done by the branch on the basis of ADV 85. In case of borrower seeks enhancements, and then regular proposal is to be obtained.

(3). SYNDVYAPAR- LOANS FOR TRADERS: Purpose: To meet the credit limit of all types of traders. Eligibility: All traders. Quantum of loan: Maximum of Rs.25 Lac. Security:

Mortgage of property/pledge of NSC/KVP/ LIC Policy etc. The stock in trade also is to be hypothecated. Guarantee: Third party not compulsory. The owner of the property should

join the transaction as guarantor (If the property is not owned by the borrower). Margin: 15% to 40%,

depending upon the security. Repayment: Renewal

once in 2 years.

e

(4). SYNDSWARNA- LOANS ON GOLD: Purpose: Jewel loans can be granted for all purposes coming under priority sectors as well as non -priority sectors. Eligibility: ► The borrower should be agriculturist if he is seeking loan for agriculture and allied purposes. Jewel loans to all others will be classified as non-priority sectors. Jewel loans

shall be generally arranged to customers who are properly introduced to the bank and only through branches having the services of approved jewel appraisers. Security: Gold ornaments of 22-carat purity.

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ORGANISATION STUDY Syndicate Bank Head Orlice: Manipal -576 104

Quantum of loan: Maximum loan available depends on income generation capacity or the gold value per gram declared from time to

time.

Repayment period: Maximum of 12-24 monthly installments along with interest. ID

(5). SYNDPIGMY-LOANS FOR PIGMY DEPOSITORS: Purpose: Any genuine credit requirements of PD to meet any contingencies. Eligibility: Pigmy depositors having PD account, must have completed 2 years with regular contribution. Loans can be sanctioned only at those

branches where pigmy scheme is in operation. Quantum: 3 times the balance in Pigmy Deposit account or Rs.50000/-, whichever is less.

Repayment: > OD renewable on yearly basis. H

> DL to be repaid in installment not exceeding 35 EMI's.

Rate of Interest:

For loans /OD sanctioned /released up to: 31-0303; -15% P.a. (fixed). For loans /OD sanctioned /released up to: 01-04-03; -14% P.a. (fixed). (6). SYNDRENT- LOANS AGAINST RENT RECEIVABLES:

Purpose: Any genuine business /personal credit requirement excluding for speculative / prohibited purposes as per the credit policy guidelines in force.

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ORGANISATION STUDY

face Syndicate Bank Head Office: Manipal-576 103

Eligibility: Bonafide owners of commercial or residential property, legally let out on lease/rental agreement to reputed institutions/companies. Quantum: Maximum of 75% of rent receivable (less TDS) by owner for whole or part lease period not exceeding 60 months.

(7). SYNDUDYOG- LOANS FOR ENTREPRENEURS: Purpose: Scheme for financing small and medium entrepreneurs. Target Group: Manufacturing units, trading units, Service entities. Eligibility: ► Credit requirement of the applicant party/unit shall not be more than Rs.50 Lac.

► The annual sales/revenue turnover of the applicant party/unit shall not

be more than Rs.250 Lac. Nature of facility: Overdraft/loans, Bill limits, LCs / BGs offered in one package at competitive

rates within a predetermined overall limit (not exceeding Rs.50 Lac).

(B). Personal Banking Loan Scheme:

(1). SYNDVAHAN- VEHICLE LOANS Purpose:

Loan to purchase new/old 4-wheeler and new 2-wheeler by individuals. Eligibility: Individuals having minimum annual income of Rs.50,000/ for 2-wheeler, Rs.1,00,000/-p.a. for 4-wheeler.

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ORGANISATION STUDY Syndicate Bank Head Office: Manipal-576 103

(2). SYNDSUVIDHA- CONSUMER DURABLE LOANS:

Purpose: To purchase consumer durables like TV, Fridge, washing

machine, other audio /video equipment computer including printer etc. Eligibility: Salaried / nonsalaried class. Repayment: Not more than 60 equated monthly installments. Rate of Interest: (compounded monthly). Guarantee: Suitable third party.

(3). SYNDKISAN- LOANS FOR AGRICULTURISTS: Purpose: To meet any genuine credit requirements / to purchase consumer durables.

Eligibility: Agriculturists clean loans may be sanctioned to existing customers only who have availed some

facility with the bank and have mortgaged the property. Quantum: Demand loan: 50% of average gross annual income or Rs. 1 lacs, whichever is less, where proof of income from revenue authority is submitted. When proof is not available the manager must

make the party's assessment of income. In such event, quantum of loan is restricted to 50% of the gross annual income or Rs. 0.25 lacs, whichever is less.

Repayment: Not exceeding 3 years. Guarantor: Suitable third parties guarantee acceptable to the bank.

(4). SYNDSARAL-CONTINGENCY LOANS:

(a). Salaried Class: Purpose: To meet any genuine personal credit requirements. Nature of Facility:

Demand loan and ODC (for top executives only).

ORGANISATION STUDY Syndicate Bank Head Offices Manipal - 578 104

Eligibility: Permanent employees of central state governments /departments /reputed public sector undertakings / companies /firms having sound financial / teachers, professors, staff of schools and colleges and pensioners. Quantum: 12 months' gross salary, subject to maximum of Rs.3 lacs where salary is

not credited at the branch. Repayment: Not exceeding 60 EMIs. Rate of Interest: (compounded monthly). Loans PLR/PTLR + 2.5% P.a. and ODC for top executives -PLR +3% P.A. Guarantor:

Suitable third parties guarantee acceptable to the bank. (b).Non salaried class: Purpose: To meet any genuine personal credit requirements. Eligibility: Non-salaried persons such as Doctors, Engineers, Architecture, Lawyers, Consultants, Businessmen etc. Quantum: Subject to maximum of Rs. 5 lacks. (c). All Purpose: Purpose: To meet any genuine credit requirements.

HOUSING LOAN The banks has under restriction that they have to lend 40% of the advances to priority sector advances consisting of: small route transport operation, small scale industries professionals or self employed, small business, retail

trade, agriculture and export. Housing loan has

become cheaper as compared to earlier years. This is because of stiff competition between the banks The banks are required to lend at their prime lending rate but they don't lend

at this rate, this is because the RBI has given some liberty to the nationalized banks in fixing their own interest rate. The PLR is based

PRASHANTHA REG.NO.050080049

SHETTY

K.

B.B.M.

FINAL 28

BHANDARKARS' ARTS & SCIENCE COLLEGE, KUNDAPURA

YEAR

ORGANISATION STUDY Syndicate Bank Head Office: Manipal - 576104

upon the low cost deposits the bank have, they can grant loan at lesser interest.

In India the default in housing loan is very meger, and people in India are also sentimentally attached to the house which

they own/construct by them and repayment are generally regular. Banks have taken more interest to finance housing

loans because: 1. it is secured advance with sufficient margin 2. the

advance up to 10 lack is treated as priority sector advances 3. the risk weight age s only 50% Moreover the interest up to 1.50 lack is considered as for tax exemption. The have also tie up arrangement with the developer for the construction of an apartment is treated as one account. Following

is the common feature of most of all housing loan scheme of different nationalized banks like Syndicate bank(SYNDNIVAS), Vijaya bank(VIJAYA HOME

LOAN) Purpose: -Construction/purchase

of existing/new

house/flat/purchase of site for house construction. For repairs/renovation/modification in existing house. TIS

Eligibility: All salaried / self-employed / business persons / agriculturists / Pensioners with regular income.

total project cost less prescribed margin (25% or 30%) or 72 months gross salary in case of salaried

Quantum of loan: The quantum of loan is fixed on the basis of

class of borrowers

29

ORGANISATION STUDY Syndicate Bank Head Offices Manipal - 578 104

Rate of Interest: The borrower will have a choice of either fixed

interest rate or Floating interest rate. Floating interest rate will be

linked to PLR, i.e. as & when PLR is revised, interest rate will also stand revised.

Repayment: Flexible repayment period options are available.

Equated monthly installments for repayments are devised to enable the borrowers to structure and planned the repayment of the loans. • Security: Mortgage of the property to be financed

Defferences between housing loans given by the Syndicate bank(SyndNivas) and Vijaya bank (Vijaya Home loan) Point of differences

SynndNivas

Vijaya Home Loan Purpose For acquiring a new house or For purchase of old house existing house not more than

|/flat of age of 30 years and 25 years old below.

Eligibility For salaried class, applicant In case of salary income should have completed 5 | alone is considered for years of service and the deciding the quantum of remaining period of service loan, such salaried persons

left shall not be less than should be in permanent 5years

service and not probationers: Persons nearing superannuation getting retirement benefits sufficient to cover the Loan applied can also be considered.

30

ORGANISATION STUDY Syndicate Bank Head Offices Manipal - 578 104

Quantum

For Salaried persons : Minimum loan amount is Rs. 1.00 Maximum of 72 months lakh Maximum – Any amount on need based as per the cost less gross

salary

(including salary stipulated margin subject to loan of entitlement. For

spouse)

salaried class, applicant In case of Repairs/Renovation -

completed 5 maximum should have is Rs. 10Lakhs years

of service and

the remaining period of service left shall not be less than 5 years. Margin

25% of total project cost for 20% of the cost in general. construction/purchase of new The cost

shall include Land flat or house up to 5 years

cost, Stamp duty, old. Registration charges, 30% for acquiring house Fixtures like Ward Robes, which is above 5 years old.

Pelmets, Dressing Mirror, Kitchen cabinets / racks, 30% of the estimated cost of Geysers etc. addition/extension/repairs/re novation Processing charges

Rs.500/- per lac with a Up to Rs.2 lakhs Rs. 112/ minimum of Rs.1000/at Above Rs. 2 lakhs to Rs. 1 present. (Processing charges Crore Rs. 112./- per lakhs are subject to

change from or part thereof time to time)

Above Rs1 Crore Rs 11,224 for Rs. 1 Crore plus Rs. 140/ per Rs. 1 Lakhs or part thereof

31

ORGANISATION STUDY Syndicate Bank

Rate of interest

SyndNivas Repayment Period Fixed rates (%) years

Up to 5

11.50 Over 5 years & upto 10 years

12.00 Over 10 years

& upto 20 years Category abolished Over

20 years & upto 25 Category abolished Floating rates (%) BPLR-3.0 BPLR-2.50

BPLR-2.25 BPLR-2.00 years

Vijaya Home loan Period Existing and for loans up to Rs.20.00 Lakhs

Floating Fixed 9.25% 9.50% 9.75% 10.00%

Revised and for loans above Rs.20.00 Lakhs

Floating Fixed 10.00% 10.75% 10.50% 11.25%

Up to 5 years

Above 5 years to 10 years Above 10 to 15 10.00% No fixed 10.75%

No fixed vear's

Beyond 15 years 10.50% No fixed 11.25% No fixed

Findings As Housing loans comes under Priority sector lending, the feature of housing loan given by different nationalized banks are similar. These banks charging interest to their Housing loan products even less then their Prime Lending Rate When we compare the housing loans of two nationalised banks i.e. Syndicate bank and Vijaya bank we find lot of similarities in Purpose of lending, Eligibility, Quantum of loan, Security, Rate of interest, and Repayment is concerned. As for as difference is concerned The difference between these two policy is minor, like in

case of renovation of house syndicate bank give loan

only for the period 25 years where as Vijaya bank it is 30 years

• In case of eligibility of housing loan for salaried class of customer should complete at least 5 years of service But such restriction is not 32

ORGANISATION STUDY

Syndicate Bank Head Orlice: Manipal -576 104 Your faithfuil & friendly financial partner

there in case of vijaya bankIn simple Housing loans of Vijaya liberal as compared to Syndicate bank

C). Deposit Schemes at CBS Branches: (1). Premium Savings Account (Sweep in, Sweep out facility):

Features : ► All persons associations etc., who are eligible to open SB accounts can open accounts under this scheme.

> Average monthly balance of Rs. 10,000/- to be maintained in the premium saving account.

► Balance available in the account in excess of Rs. 10,000/- on any day gets automatically swept out into a fixed deposit for 180 days in units of Rs. 1000/

No penalty is charged for breaking the fixed deposit prematurely. However, the amount swept in earns interest for the period run at the application rate.

(2). Special Premium Savings Accounts:

Features: ► All persons associations etc., who are eligible to open SB accounts can open accounts under this scheme.

► Rs. 20,000/- maintained in "Special Premium Savings Account".

33

ORGANISATION STUDY Syndicate Bank Head Offices Manipal - 578 104

The balance available in the account in excess of Rs. 20,000/- on any day will be swept out into a fixed deposit in units of Rs.

1000/- for one year and one day. → The interest rate applicable for the amount so

swept in will be the rate applicable for the period for which it was held in the term deposit

account.

No penalty is charged for breading the FD prematurely.

► Rs. 100/- per month is levied as service charges whenever the monthly

average balance in the special saving account goes below Rs. 20,000/-. (3). Syndicate Floating Rate Deposit Scheme: The scheme has been launched from 01 -01-2003 and the deposits are

accepted at Syndicate e-banking branches. Features:

(a). Amount of deposit: Minimum deposit acceptable under this scheme is fixed at Rs. 100/- lacs and in multiples of Rs. 1/- lac. (b).

Period of deposit: one year.

34

ORGANISATION STUDY Syndicate Bank

D). Term Deposit Scheme: (1). Fixed Deposit (FD):. Amount of deposit: Opened with minimum of Rs. 50/- and above. FD can be

opened with minimum of Rs. 1000/-. Period of deposit: Minimum period of 15 days and maximum of 120 months. Branches are permitted to accept bulk deposits

of Rs. 25 lacs and above up to Rs. 100 lacs for a period of 7-14 days. FD's can also be accepted for any period in multiples of complete months or for incomplete months like 13 months and 12 days etc. Where a court directs the bank to do so, the branch may accept the deposits for any period beyond 120 months and also for any amount even if it is

less than Rs. 50/ Options regarding payment of interest: ► In case of FD for 6 months and below, the interest is payable on maturity.

► In other cases, the depositors is having the option of claiming interest on quarterly or half yearly rests. Monthly interest can be availed at discounted rates.

Other features:

► Nomination facility is available.

► Premature closure is permitted to subject to penalty norms. (2). Social Security Deposit (SSD): Amount of deposit: A SSD account may be opened with a minimum of Rs. 1000/- and in multiples of Rs. 100/ 35

ORGANISATION STUDY सिटिि Syndicate Bank Head Office: Manipal - 576104 Your faithful & friendly financial partner

Period of deposit: SSD can be opened for a minimum period of one year. SSD's

are opened only in completed quarters subject to a maximum of ten years. Payment

of Interest: The depositor is free to opt, any one of the following regarding the payment of interest. > Monthly Interest: Interest is paid at the end of every calendar month at discounted value.

► Quarterly Interest: Simple interest accruing at the end of each quarter will be paid. Calculation of Interest: Monthly Interest at Discount rate = Amount of deposit X Rate of

interest

(1200 + Rate of interest) Ex: At 12%

for Rs. 10,000/- discounted monthly interest is: (10,000 X 12)/1212 =99.01. Branches refer Master Charts on interest rates for payment of interest at discounted rates.

ikas Cash Certificate:

The amount accepted under this scheme grows constantly with interest compounded on quarterly basis and the accrued

interest will be paid along with the principal amount of

the deposit on maturity. Amount of deposit: Amount in multiples of Rs. 100/- is accepted. Period of deposit: Deposit will be accepted for a minimum period of 6 months and in completed quarter beyond 6 months subject to maximum of 120 month. Deposits can also be accepted for odd periods like one year one day, two year one day etc.

36

ORGANISATION STUDY सिटिि Syndicate Bank Head Offices Manipal - 578 104 Your faithful & friendly financial partner

Payment of Interest: Interest on the amount of deposit is compounded at quarterly rests and paid along with principal

on maturity. The maturity value for different periods are given in the tables supplied in this regard. Deduction of Tax at source on cash certificate: Branches shall affix a seal

on the cash certificate mentioning "Maturity value is subject to provision of tax laws". There is no breach of contract here, as it is the land which has altered the contractual terms.

4). Cumulative Deposit:

In this scheme, deposits into the account are made in monthly

installments for a stipulated period on expiry of this period; the total amount of installments deposited is rapid with interest compounded on quarterly basis. Amount of deposit: Uniform monthly installments of Rs. 10/- or in multiples thereof. However, with effect from 01-04-03 the minimum monthly installments stands revised to Rs. 100/- and thereafter in multiples of Rs. 10/-. Period of deposit: Minimum period of 12 months and maximum of 120 months

in completed quarters.

(5). Syndicate Suvidha Deposit:

A special deposit scheme, under which, the depositor can withdraw a part of the fixed amount at times of need. Amount of deposit: Rs. 10,000/- and above in multiples of Rs. 1000/-.

Period of deposit: Minimum of 15 days and maximum of 120 months.

37

ORGANISATION STUDY सिटिि Syndicate Bank Head Orlice: Manipal -576 104 Your faithful & friendly financial partner

Rate of Interest: As applicable to the term deposits at the time of opening the deposit account.

Interest payment: Simple interest is payable at quarterly intervals at the contracted rate. For all the accounts

opened prior to 27-01 -1998, interest is payable at half yearly intervals. Partial Withdrawal:

► The depositor is at liberty to withdraw partially in multiples of Rs. 1000/

There is no restriction regarding frequency and number of

withdrawals. ► Withdrawals are recorded in the deposit ledger and also on the deposit receipt.

→ No penalty is charged on partial withdrawals (w.e.f. 01 -11 -1998). ► Nomination facility is available. ► TDS norms are applicable.

(6). Quick Money Deposit:

This is a term deposit scheme with overdraft facility which ensures availability of funds to the account holder without necessitating another visit to the branch. Amount of deposit: Rs. 25,000/- and above in multiples of Rs. 1000/-. Period of

deposit: Minimum of one year and maximum of five years deposits can be accepted for incomplete quarters also. Interest Rate: As applicable for term deposits, compounded quarterly. For incompleted quarters, interest shall be calculated on the basis of 365 days a year.

38

ORGANISATION STUDY सिटिि Syndicate Bank Your faithful & friendly financial partner

(7). Kisan Pragathi Deposit: Kisan Pragathi Deposit is a credit linked savings cum term deposit scheme designed for agricultural clientele.

These deposits can be opened by any agriculturist solely or jointly with his wards. Interest:

→ Rate of interest shall be 1% less than domestic term deposit rates. Interest is calculated on monthly product basis. 11 III

Other Terms:

► TDS norms are applicable.

► Nomination facility is available and credit facility. (8). Senior Citizen's Security Deposit: This deposit scheme with value added features was introduced by the bank for the benefits of senior citizen's who are of above the age of 60 years including retired employees of the bank, valid proof of age to be produced by the depositor. Amount of Interest: Minimum of 1,000/- and in multiples of Rs. 1000/-. Period of deposit: Minimum of 12 months and maximum of 120 months. Rate

of Interest: Higher rate of 0.50% over the normal rates applicable to domestic term deposits. Interest is payable monthly (at discounted rate) or quarterly as desired by the depositors. Loans on deposits: Available up to 75% of the deposit amount. Other Features:

► Nomination facility is available. > TDS norms are applicable. 39

ORGANISATION STUDY सिटिि Syndicate Bank Your faithful & friendly financial partner

Services:

(1). Tele -Banking: Round the clock access regarding account details, balance enquiries, transfer of funds can be

made from one account to another and utility bills like electricity, telephone, etc., can also be paid. (2). Internet Banking: The bank is accessible from your home, office or while you are traveling. A login password and transaction password has to be obtained, with these passwords you can login and (a). View account transactions. (b). Effect transfer of funds. (c). Open a Term Deposit. (d). Place requests for issue

of Cheque books, demand drafts, etc.

(3). Any Branch Banking: Banking is no longer restricted to the physical boundaries of your Branch premises. You can (a). Get cash payment of your Cheque up to a limit in

any other CBS Branches. (b). Get collection of your

cheques. (C). Purchase DDs, MTs, etc. or get online transfer of funds.

(4). Multi City Accounts: These are accounts which can be operated in various CBS centers. You can opt for one

of the five variant of the accounts depending on the minimum average balance. (a). Synd -Silver -Current Accounts. (b). Synd -Gold-Current Accounts. (c). Synd Platinum -Current Accounts. (d). Multi-City - Corporate with sweep -in and sweep-out facility from OD account to current account.

40

ORGANISATION STUDY सिटिि Syndicate Bank Head Orlice: Manipal -576 104 Your faithful & friendly financial partner

These Multi-City Cheques can be debited at any of our CBS network

branches. Other transactions like purchasing DDs, fund transfer, etc. could be done for reasonable charges.

(5). Synd Bill Pay: A hassle free utility payment product wherein utility bills can be paid directly by the bank. The modes of payment by registering with the Bank -all for no

charges. (a). Autopay-where the Bank pays the bill on

due date. (b). Online pay-where you can view the bills that are due and authorize payment

online. (6). Online Collection of Direct Taxes: Our Bank collects Central Board Direct Taxes from the customer at the selected branches identified for this e.

purpose.

(7). Online Railway Ticket Booking: The bank has joined hands with

Indian Railway Catering & Tourism Corporation Ltd. (IRCTC) to offer online booking of railway tickets for all Internet-banking (Syndinet) Customers of their bank. This facility is offered to the customers absolutely free of cost. DT

(8). Western Union Money Transfer: The bank has signed MoU with M/s Kuoni Travel (India) Pvt. Ltd. Agent for M/s

Western Union Network (Ireland) Ltd to make payments of Western Union Money Transfer remitted by NRIs from foreign countries.

ORGANISATION STUDY सिटिि Syndicate Bank Your faithful & friendly financial partner

Area of Operation -Global / National / Regional: Syndicate bank is a major public sector bank -serves over 19millon Clinteles through 2125 branches spread over 20

states and four union territories with a branch at

London and a workforce of 28000. The global business of the bank exceeds 131473 crores. It is known for mass

banking through its innovative schemes ranging in scope from small savings and social lending to corporate finance and foreign business. Particulars 1 Rs. In crores L Growth in % Global business 131473

44.03 Global

Deposits 78634 46.64 Global

Advance 52839

40.31 Net Profit 716 33.47 Net Interest

Income 2150 14.31

Branches 2125

CBS Branches |

1508 ATM's 701 Clientele 19 million Networth Rs 3623

crores

42

ORGANISATION STUDY सिटिि Syndicate Bank Your faithful & friendly financial partner

Ownership Pattern: Syndicate Bank is a Govt. of India

undertaking. This has more than 66% of share capital SI.

Categor y No. of Shares % of share No. held holding. A

Promoter's Holding Promoters Government of India 346968282 66.47 Foreign Promoters

NIL Persons acting in concert NIL Sub Total 3469568282 66.47 2

B Non-Promoter Holding 3 13400770 2.57

18350002

3.52 Institutional Investor (a). Mutual Funds and UTI (b). Banks,

Financial Institutions, Insurance Companies (Central/State Govt. Institutions / Nongovernment

Institutions). c). FII's.

Sub Total Others (a). Private Corporate Bodies (b). Indian Public (C). NRIs/OCBs (d). Any Others Sub Total

63894695

95645467 12.24

18.33 5952793 71425784 | 1136130

839826

79354533 1.14 13.68 0.22 0.16

15.20 Grand 521968282 100.00

Total

Competitors Information: For any industries there are number of competitors who themselves try to emerge with innovative products and services, to compete with other industries. They provide products and services in order to satisfy the customers, which are economy to their purchasing habits. Likewise 43

PRASHANTHA SHETTY K, B.B.M. FINAL YEAR REG. NO. 050080049 BHANDARKARS' ARTS & SCIENCE COLLEGE, KUNDAPURA

ORGANISATION STUDY

fiisaidia Syndicate Bank Head Orlice: Manipal -576 104 Your faithful & friendly financial partner

Syndicate Bank is also having its competitors like all Public

Banks in India, and Private Sectors Banks, Foreign Banks etc. The main competitors of Syndicate Sectors

Bank are SBI and its Associates, Punjab National Bank, Canara Bank, Corporation Bank, Unit Trust of India (UTI),

Indian Overseas Bank etc. Private sector banks like ICICI, IDBI, Centurian bank also give competition.

Infrastructural Facilities:

Syndicate bank has following infrastructure facilities

1. CBS Branches 2. ATM's 3. Total Branch Mechanization(TBM's)

4. Video Conferencing

in HO, RO, CO, 5. Internet facility 6. Data warehousing and mining 7. Real Time Gross

Settlement(RTGS) in CBS branches 8. Foreign exchange business 9. Treasury and Investment 10.Credit and Debit card 11. Security arrangement 12. Close circuit TV and Time clock facility

13.communication facility with cash van during cash remittance 14. Installation of Hotline with currency chest 15. Strong and safe room for currency chest 16. Burglar alarm system in all

branch 17.Automatic fire alarm system in all CBS branches 18. Fire proof cabinet in all CBS branches TE

IO TITIL

Note counting machine 746 PRASHANTHA SHETTY K. B. B. M. FINAL YEAR REG. NO.

BHANDARKARS' ARTS & SCIENCE COLLEGE, KUNDAPURA 050080049

ORGANISATION STUDY सिटिि Syndicate Bank Your faithful & friendly financial partner

Note sorting machine 45 Note banding

machine 300 Desktop

ultraviolet 2070 lamp

| Hand ultraviolet lamp 750

Achievement Awards won by the Bank over the years:

1972 -INDIAN MERCHANTS CHAMBER Award for outstanding contribution towards welfare of community. LA

IIII

1974 -INDIAN MERCHANTS CHAMBER Award for outstanding

contribution in promotion of savings. 1975 -CERTIFICATE OF MERIT for Bank's house journal "GIANT".

1976 -INTERNATIONAL AWARD by JAYCEE international for outstanding contribution to the cause of the JAYCEE movement.

1977 -ASSOCHAM AWARD for promotion of rural and agricultural activities of Syndicate Agriculture Foundation sponsored by the bank. AA

1978 -INDIAN MERCHANTS CHAMBER AWARD for outstanding contribution towards welfare of the community. 1981 -NATIONAL INVESTMENT AND FINANCE AWARD for

Priority Sector lending. 1990 -CHAUDHARI CHARAN SINGH MEMORIAL NATIONAL AWARD for Rural Development.

45

ORGANISATION STUDY सिटिि Syndicate Bank Head Office: Manipal-576 103 Your faithful & friendly financial partner

1999 -FICCI AWARD for institutional initiative in the field of "Rural

Development" to RUDSETI jointly sponsored by Syndicate Bank. 2001 –Banking Technology Award for innovative use of

Banking Applications on INFINET awarded by

IDRBT, Hyderabad. 2003 -Banking Technology Award awarded by IDRBT, Hyderabad for the year 2003.

2006- Institute for Development and Research in Banking Technology (IDRBT), established by Reserve Bank of India has conferred Syndicate Bank, “Special Award for Use of IT for Customer Service in Semi-Urban and Rural Areas". The award was given to Shri C P Swarnkar, Chairman & Managing Director, Syndicate Bank by Dr Y.V. Reddy, Hon'ble Governor, Reserve Bank of India on Sept. 02, 2006 at Hyderabad.

46

ORGANISATION STUDY सिटिि Syndicate Bank Your faithful & friendly financial partner

WORK FLOW MODEL ADVANCES

Interview with manager

Know your customer

Evaluation of project

Sanction of loan

Documentation

Transfer to his S/B accounts

Repayment of interest

Diagram No.1 This is the work flow model

followed by the bank at the time of giving advances to their customers. Which involves the following series of steps, they are:

Interview with the manager:

Any party requiring funds through bank first has to talk with the respective manager of a branch of his area. One thing the manager has to see that the amount of loan he has to

sanction is in his power/ limit or else he has to concern his higher authority. In this stage the process of 47

ORGANISATION STUDY सिटिि Syndicate Bank Head Office: Manipal-576 103 Your faithful & friendly financial partner

negotiation regarding rate of interest between party and banker takes place.

Know your customer: The

important duty of a manager is to know his customer there are many systematical techniques and process to know the real identification of the customers. This is done mainly to avoid anti-laundering.

Evaluation of project The

purpose of loan to be sanctioned should be clearly understood either by evaluating blue print of his project or balance sheet or performance

proof of his existing business. This is mainly done to make sure that repayment of the amount is ensured and party won't become bankrupt. In case of personal loan evaluation of the person is done through other person who is known to the banker. Sanctioning Sanctioning is not actual giving of loan that is the amount to be paid is promised the party in need of it is capable of withdrawing the amount not more then the amount sanctioned to him.

Documentation: The

documentation deals with filling of forms that are in contractual form and most of the documentation process could be seen in all the stage. It also

deals with submission of security for their loan and its formalities. Transfer to his account: The party which is borrowing loan from bank need to have an account in that bank, if not the banker will create an account for this purpose. And PRASHANTHA SHETTY K. B. B. M. FINAL YEAR REG. NO. 050080049 BHANDARKARS' ARTS & SCIENCE COLLEGE, KUNDAPURA 48

ORGANISATION STUDY

SmdicateB

ank सिटिि Syndicate Bank Head Office: Manipal - 576104 Your faithful & friendly financial partner

most of time the loan amount is transferred to his account and rarely they

give it in their hand, either in their hand, either in the form of DD, Cheque or cash it depends upon the banker

and the party. Repayment: After the purpose of the loan is served, the

party is obliged to repay the amount incorporating PLR and other bank charges or according to the agreement

DEPOSITS Customer approaching the

bank/Enquiry

Introduction

Documentation

Diagram No. 2 Saving, Fixed, current & Recurring A/C

A/C Holder facilities

Deposits Withdrawal

Cashier Cashier

Cash supervisor

Cash supervisor

Account of the customer Account of the customer

Account of the customer

49

ORGANISATION STUDY सिटिि Syndicate Bank Head Offices Manipal - 578 104 Your faithful & friendly financial partner

This is the work flow adopted by the bank at the time of receiving the deposits

from their customers. The first step in this process is customer approaching the bank. When the customers will have surplus money with them, they will be looking to

5

invest that money in some place where they can get good returns

out of it. Bank is one such place which accepts

deposits from their customers and pays interest on them. So the customers will be looking for that bank which will pay

them highest rate of interest on their deposits. Once the customer identifies the bank where he is going to deposit his amount, he has to go through the introduction stage, were the customer needs to be introduced to the bank. He may be introduced to the bank by the customer or an employee of this bank. He is asked for providing documents like Ration card or any license for address, age & income proof. Once the account is opened i.e. Either S.B a/c, fixed deposits, recurring deposits or current a/c) he/she will provide with facilities like Cheque book, ATM or O.D if it's a

an account in the bank he can deposit any amount any number of times but in case of fixed deposit its one lump some amount deposited till its maturity it is not withdrawn. When amount is deposited it goes to the hands of current a/c. Once the customer opens

cashier and then to cash supervisor and then to his account, but

now due to CBS in a minute we give to cashier its transferred to customers a/c. The depositors are eligible to withdraw the amount which

is credited in their account and not more than that unless it is current account. Depositors can withdraw as an when they need but in case of fixed

deposits prior 7 days notice to be given but today's banker will not ask for any notice just give it in the spot with penalty. The process of withdrawal is reverse of depositing where from his account it goes to cash

supervisor from him to cashier finally to the hands of customer, again traditional work flow. Now all are computerized where in one person PRASHANTHA SHETTY K.B.B.M. FINAL YEAR REG. NO. 050080049 BHANDARKARS' ARTS & SCIENCE COLLEGE,

KUNDAPURA 50

ORGANISATION STUDY सिटिि Syndicate Bank Head Office: Manipal-576 103 Your faithful & friendly financial partner

does all the activity. Customer can directly withdraw in ATMs or can directly

issue Cheques to the other party.

Future Growth and Prospectus: ► Banks domestic credit expansion during the fiscal at 32.47% was far

better than the industry average. We would like to repeat the performance under credit font in the current financial year. ► Bank has done extremely well in expanding its agricultural credit base. The y-o-y increase was 51.89%. We would give some

importance to increasing Agriculture portfolio of the bank in the current year.

► Similarly the bank is putting its strategy in place to increase its

portfolio under SME's, Mid corporate, SSIs, Retail business and consumer credit.

► Under resource mobilization point their focus is to shed high cost bulk

deposits and to rely more on low cost deposits. Interest area being strengthening SB component of the deposits. ► Bank also has an ambitious plan to reduce its low yielding excess SLR portfolio and to invest it in quality high yielding advances. > Bank has evolved many strategies to improve its bottom line in the current fiscal.

► Bank has received permission from RBI to set up rural development

venture capital funds to asset Agriculture Business, Processed Foods, Biotech, Information technology and non-conventional energy in rural areas.

Bank is also planning to enter BPO business to utilize excess man hours and expertise available in the bank.

Reserve bank's permission is awaited for this venture. 51

ORGANISATION STUDY सिटिि Syndicate Bank Head Office: Manipal-576 103 Your faithful & friendly financial partner

MCKINSEY'S 7S FRAMEWORK

Introduction: The Seven -S model was developed by McKinsey's is an important part of the organization. The two persons who developed this model were Tom Peters and Robert Waterman, who were consultants at the McKinsey's. They had published their 75 models in their respective articles named, “The Art of

Japanese Management (1981)" and "In Search of Excellence (1982)". McKinsey's & Co's 7S framework provides a useful framework for analyzing the strategic attributes of an organization. The model starts on the premises that each and every organization is not just a structure as it consists of seven important elements. Strategy, Structure and Systems can be considered as "Hardware" of success while Style, Staff, Skills and Shared

Values are considered as the “Software". Companies, in which these soft elements are present, are usually more successful at the implantation of the strategy. The McKensy's framework is shown in the figure. Soft Ss: The

four Ss across the button of the model are less tangible, more cultural in nature and were termed as Soft Ss by McKinsey. 1). Skills: The capabilities and competencies that exist within the company are termed

as skills. 2). Shared Values: The values and beliefs of the company. Ultimately they guide employees towards "Valued

Behavior". 3). Staff: The company's people resources and how they are developed, O

trained and motivated.

52

ORGANISATION STUDY सिटिि Syndicate Bank Head Office: Manipal - 576104 Your faithful & friendly financial partner

4). Style: The leadership approach of top management and the company's overall operating approach. Hard Ss: The three Ss across the top of the model are described as "Hard Ss". The 3Ss across the top of the model are

described as "Hard Ss". 5). Strategy: The direction and scope of the company over the long term is known as strategy. 6). Structure: The basic organization of the

company, its departments reporting lines, areas of expertise and responsibility (and how they inter relate). 7). Systems:

These are formal and informal procedures that govern everyday activity, covering everything from management information systems, through the systems

at the point of contact with the customer (retail systems, call center systems, online systems, etc.). Diagram

Showing pictorial diagram of McKinsey's 7'S Model;

Structure ON

Strategy

Systems Hard Ss Shared Values

Skills Style

Staff

53

ORGANISATION STUDY सिटिि Syndicate Bank

Head Office: Manipal - 576104 Your faithful & friendly financial partner

Soft Ss

7S Model of Syndicate Bank (1). Structure: The bank has a well organized three tier structure with a sound foundation

of

2113 business outlets and

a well defined reporting

architecture as the body to support. The corporate governance which is

the breath sustaining the momentum is through a very talented board of directors including government appointed directors employee and office representative directors guided by RBI, Ministry of Finance, Government of India which forms the superstructure. Below figure shows the details structure of the Syndicate Bank. ORGANISATIONAL STRUCTURE BOARD OF DIRECTORS 11

CHAIRMAN & MANAGING DIRECTOR EXECUTIVE DIRECTOR

EXECUTIVE DIRECTOR

54

ORGANISATION STUDY सिटिि Syndicate Bank Head Office: Manipal - 576 104 Your faithful & friendly financial partner

GENERAL MANAGERS

Portfolios 1. Corporate Credit Division - I

(CCD-I) 9. Priority Sector Credit Dept 2. Corporate Credit Division - II (CCD-

II) 10. Premises & Maintenance Dept 3. Retail Banking Department 11. Central Accounts & Legal Dept 4.

Planning & Development Dept 12. Personnel Department 5.

Recoveries Dept & General Admn Unit 13. Inspection Department 6. Dept. of Information Technology 14. Vigilance Department 7.

Risk Management & Monitoring Dept. 8.

Treasury &

International Banking Division Regional Offices -

35 Branches - 2125

55

ORGANISATION STUDY सिटिि Syndicate Bank Head Office: Manipal - 576 104 Your faithful & friendly financial partner

Board of Directors:

Chairman & Managing Director - Shri C.

P. Swarnkar. Executive Director -Shri George Joseph. Directors: Shri M. Deena Dayalan.

Shri M Bhaskar Rao.

Shri K. Seetharamu Ms. Shobha

Shri Kawaljit Singh Shri A R Nagappan. Shri Dinkar S Punja. Shri Bhupindar Singh Suri..

Shri Vinay Kumar Sorake. Shri Suresh Kumar Rastage And

having 21 General Manager heading different departments in the all

organization

Board of Directors

Chairman & Managing Director Executive Director Scale VIII

General Manager

Deputy General Manager

Assistant General Manager

Divisional Manager

Senior Manager

Manager

Assistant Manager

PRASHANTHA SHETTY K, B.B.M. FINAL YEAR REG. NO. 050080049 BHANDARKARS' ARTS & SCIENCE COLLEGE, KUNDAPURA 56

ORGANISATION STUDY सिटिि Syndicate Bank Head Office: Manipal - 576 104 Your faithful & friendly financial partner

2). Skills: The blend of management skills with employee

orientation and employee skills with organizational

loyalty is unique to Syndicate Bank. Having introduced successfully the Core Banking Solution (CBS) with an entire in house team of I.T. and Non-I.T. officers itself is a proof and track record for the skills of the prudent banker with the focus of migration of another 1500

branches to the CBS is a big leap in this direction. Training

policies and programmes are suitably designed, modified and updated on a continuous basis to upgrade the knowledge levels and skills of its Executives, Officers, and Workmen on par with the best in the industry. While several new programmes are introduced in tune with the Corporate Goals, the existing programmes are made more interactive and learner-friendly. Risk Management and Basel II are the focal areas of their training programmes to ensure Bank's readliness to move over to the new Basel II regime and extra care is taken to sensitize the workforce to these issues.

The bank has taken its first step in e-learning initiative with the uploading of reading materials on Export Finance,

Agricultural Lending and Financing SSI on its Intranet. USER During the year, emphasis was given to train executives / officers in the areas of Risk Management, Risk Based Supervision, Basel II, Agricultural Lending, Credit Management, Corporate & Retail Credit, Recovery Management, Marketing & Relationship Banking, Foreign Exchange business and CBS. (3). Style: The conduct of the operations as well as administration at each operational unit having effective internal control has a vivid style by 57

PRASHANTHA SHETTY K. B. B. M. FINAL YEAR REG. NO. 050080049 BHANDARKARS' ARTS & SCIENCE COLLEGE, KUNDAPURA

ORGANISATION STUDY सिटिि Syndicate Bank Head Orlice: Manipal -576 104 Your faithful & friendly financial partner

itself. Every branch manager has his own style of functioning

individually but collectively is a syndicate team member, which is the brand equity of the bank. The style of the bank in business or in administration has a unique niche in the industry, poised to excel among the peers. Decision making style powers of disposal):

Chief Manager DGM GM

Asst. General Manager

Chief Manager

CM or AGM DGM

CM or AGM

Desk Manager (Scale II/III) Desk Manager (Scale II/ III)

Desk Manager (Scale II/III)

Desk Manager (Scale II/ III)

Being one of the leading public sector banks with a culture of well managed private sector professional institution, the strategy of the bank is to be a premier among the peers and to excel in

all the parameters are it business or social responsibilities. To be the faithful and friendly financial partner to their beloved clients. The strategy also includes concern for the

middle class and the moderate income group of the society for financial inclusions. Evolving a product called “Synd Samanya”, with zero balance in rural and semi-

urban areas and ensuring 100% coverage at all lead

districts the goal under the financial inclusion which is being met. Thus, all the products and services are targeted towards the above focus including the core banking and internet banking 58

ORGANISATION STUDY सिटिि Syndicate Bank Your faithful & friendly financial partner

etc. which are introduced at a very nominal minimum balance and no

hidden charges.

Strategies for 2007-08

► Corporate theme for the year- “Acquire Accounts Aggressively, Add Core Deposits Continuously" ► Year also marked as-Year of NPA resolution

(5). System: The systems and procedures of the bank are a time tested one on sound and scientific foundation. The systems and procedures are well defined and are available with all the hierarchy as no need to know basis. The recently

developed best practice codes and the best behavioral practices are the guiding factors of the systems

prevailing. The well structured process manuals are available for all the functional areas, be it business or administration or inspection and audit.

(6). Staff:

The staff composition is so mixed and having experience and loyalty to the institution as the core credentials reflecting the customer's loyalty and ethics. The bank has ventured into a recruitment drive at all levels to

ensure the mix of experience and youth at appropriate level and also to ensure the age profiles of the cadres

match with technological advancement. An ongoing annual promotional process to ensure blending of experience and expertise to be brought to the fore. A balanced team of executives guide the operations. The bank had a total staff strength of 28000 as on 31-03-

2007.where as the strength of Udupi is 85. And per

employee productivity on that date is 59

ORGANISATION STUDY सिटिि Syndicate Bank Head Orlice: Manipal -576 104 Your faithful & friendly financial partner

4.98crores. The SC/ST Employees constituted 26.23% of the total staff

strength. The HR Policy has been geared to meet the Corporate objective of accelerated and profitable growth. This includes Campus and Direct Recruitments for

replenishing skilled Man Power in Agricultural Finance, IT, Accounts and Financial Management, International Business, Credit, Marketing, Risk Management etc. The Promotion Policy has also been fine tuned to reward Outstanding Performance and also to facilitate Succession Planning.

(7). Shared Values: The core of above 6Ss is the ground rules of shared values. It is like the invisible software which works on the above 6S as the hardware and makes the institution work to the desired level of output.

Vision, Mission and Quality Policy:

Vision (2006-2010): "Consolidating

position as a Premier Public Sector Bank with Increased Global Outreach”. “Emerging as a Strong, Vibrant Responsive Competitive Bank”. "Embracing state of art technology harnessing human potential and effectively participating in the process of Nation Building”. Serving its constituents and stakeholders as a "Faithful and Friendly

Financial Partner”.

ORGANISATION STUDY सिटिि Syndicate Bank Head Office Manipal - 576104 Your faithful & friendly financial partner

Mission of Syndicate Bank: The Mission articulated for each of the

functional area of the Bank is highlighted below:

• Resources: To achieve global deposits of Rs.50 thousand crore by 2006 and around Rs.59 thousand crore by 2007 with emphasis on low cost resources slated to constitute at least 45% of the total resources by planned strategic initiatives including branch expansion, aggressive marketing and active involvement of each and every of the Bank. g

• SP

Advances: To build a qualitative asset base of around Rs.35 thousand crore by 2006 and Rs.41 thousand crore by 2007 to augment the income portfolio of the Bank. Business: To achieve global business of nearly Rs.85 thousand crore by March 2006 and attain Rs.100 thousand crore by 2007.

• Profitability: To make every branch a profit centre to earn a net profit of Rs. One thousand crore by 2007and guarantee best possible returns to the stakeholders

value. Management of Assets: To focus on improving the quality of asset portfolio by avoiding slippage of assets to NPA and to strive to upgrade the existing non-performing assets to performing assets. as 11

Human Resources & Organization structure: To mould and

strengthen the organizational structure to meet the future Business requirements and challenges. To redefine and redevelop peoples' management techniques so as to unleash human potential, drive growth and nurture leadership of high quality corporate governance.

TILL

Customer Relationship Management: To fine-tune our marketing strategies to meet the ever-growing market demands, to PRASHANTHA SHETTY K, B.B.M. FINAL YEAR REG.NO.050080049 BHANDARKARS' ARTS & SCIENCE COLLEGE, KUNDAPURA

61

ORGANISATION STUDY सिटिि Syndicate Bank Your faithful & friendly financial partner

ensure that our products and services adapt to the changing needs and

expectations of the customer, to provide the customer the ideal banking ambience, to reorient our publicity so as to

provide increasing visibility to our Brand, to get our branches / offices ISO 9001-2000 compliant Risk Management: To become Basel II compliant under all

facets of Risk Management and transform the Bank into total risk enabled enterprises, which addresses the 2008.

concerns of

every stakeholder by

Information Technology: To bring minimum of 80% of the

Bank's business under Centralized Core Banking network by 2008 spanning minimum of 700 branches across the country, supplemented by additional

delivery channels with 750 ATMs and 750 fully automated branches, backed by a comprehensive fail safe Business Continuity Plan.

Forex and Treasury: To profitably manage the forex

and investment assets of the Bank to achieve a dealing room turnover of Rs. 565 thousand crore by March 2008 and a net profit of nearly Rs.100 crore. Para Banking: To achieve insurance premium collection of

nearly Rs.200 crore with a commission income of Rs.35 crore, a credit card base of 2 lakh that brings in earnings of a minimum of Rs.15 crore and a debit card base of 15 lakh fetching a net revenue of Rs.20 crore.

Inspection: To migrate progressively from the present transaction oriented inspection system to a risk based audit exercise

ORGANISATION STUDY सिटिि Syndicate Bank Head Office: Manipal - 576104 Your faithful & friendly financial partner

enhancing the effectiveness of risk management, control and governance processes.

SWOT ANALYSIS SWOT Analysis refers to the strength and weakness of the

company and opportunities and threats in the environment. The investor should carry

out a SWOT analysis for the chosen industry. Take for instance, increase in demand for the industry's product becomes its strength, presence of numerous players in the market, i.e. competition becomes the threat to a

particular industry. The progress in the research and development in that particular industry is an opportunity and entry of multinationals in the industry becomes the threat to that industry.

A SWOT Analysis is a strategic planning tool used to evaluate the Strengths, Weaknesses, Opportunities, and Threats involved in a project or in a business venture or in any other situation requiring a decision.

The required first step in SWOT analysis is the definition of the desired end state or objective. The definition of objective

must be explicit and approved by all participants in the process. This first step must be performed carefully because failure to identify correctly the end state aimed for leads to wasted resources and possibly failure of the enterprise. Once the objective has been identified,

SWOTs are discovered and listed. SWOTs are defined

precisely as follows:

63

ORGANISATION STUDY सिटिि Syndicate Bank Head Office: Manipal-576 103 Your faithful & friendly financial partner

Strengths: Are attributes of the organization that are helpful to

Weaknesses: Are attributes of the organization that are harmful to the the achievement of the objective.

achievement of the objective. Opportunities: Are external conditions that are helpful to the achievement

of the

objective. Threats: Are external conditions that are harmful to the achievement of the

objective Strength of Syndicate Bank:

The Bank has a good image in the eyes of the general public. Syndicate bank provides financial assistance to various sectors like Agriculture, SSI, SME etc. As a part of its innovative strategies in product development process, bank has constantly reviewed and redefined many of its products to meet the ever-changing needs and expectations of the customers. Like Synd-Samanya, SyndVidhyarthi ► The security arrangements in the bank are carried out satisfactorily. To achieve quantitative improvements in key areas of security, the

Annual Security Action Plan had been effectively

implemented. → The bank has an effective and transparent system of Corporate Governance driven by a highly professional Board which strives to adopt the best business practices that can enable the Institution to retain the competitive edge through innovation and world class standards of delivery of contemporary services and products. ► In this context, the bank has placed systems in place for risk assessment and management and provisions for continuous

monitoring. The bank has been proactive in conforming to the requirements of the Regulatory Authorities. 64

ORGANISATION STUDY सिटिि Syndicate Bank Head Office: Manipal - 576 104 Your faithful & friendly financial partner

It is well equipped to meet the challenges of 21st century, in the areas

of IT, Knowledge and competition. ► It has launched Centralized Banking Solution (CBS) which covers 75% of the total business.

Weakness of Syndicate Bank: The bank has implemented Core Banking Solution (CBS) by networking 1529 branches spread

across over 2120 Branches covering over 75% of the Bank's business, which need to cover all the branches so as to cover 100% of the bank's business. • IT Policy and Strategy implementation by the bank has not been covered to all the branches. Some of the facilities provided by the Syndicate Bank like ATM, Credit Card, Debit

Card are with in a

particular geographic area, which need

to be expanded.

The bank has only a single branch at London; more number of branches must be developed, not only in India but

also abroad. The large portion of their existing employees in the edge of retirement, this may

create a problem in the future. Opportunity for Syndicate Bank: The

Central Banking Solution (CBS) has to be implemented in every branch, so as to improve its business activity. More opportunity is there for the bank if it implements all its branches totally with computerized and the business may spread across the world if it diversifies some of the branches

in various countries. The bank continues to identify new areas and activities that require attention, as well as the risk management skills, processes, and practices that need

to be developed and strengthened.

65

ORGANISATION STUDY सिटिि Syndicate Bank Head Office: Manipal-576 103 Your faithful & friendly financial partner

1

The bank is planning to adopt best international practices in Credit Risk Management and Basel II implementation by outsourcing end to end solution viz., online appraisal system, risk

assessment, risk inputs estimates, capital computation and RAROC framework. The Bank is also in process of engaging reputed consultant to design and implement Operational Risk Management Framework. ICY 1

Threats for Syndicate Bank: In this technological and fast growing world the greatest threat for the bank is to compete with other public sector banks, private banks and also foreign banks. Syndicate bank has to prove that it's unique in providing various products and services to its customers. This is possible by continuous improvement

and adopting technological advancements. Government

policies may go strict. More and more government policies make the company follow the rules which ultimately affect the company revenues.

> Intense competition in the market.

► Market share redistribution.

► Market place is becoming smarter.

is not simply enough to identify the strengths, weaknesses, opportunities, and threats of a company. In applying the SWOT analysis it is necessary to minimize or avoid both weaknesses and threats. Weaknesses should be looked at in order to convert them into strengths. Likewise, threats should be converted into opportunities. Lastly, strengths and opportunities should be matched to optimize the potential of a firm. Applying SWOT in this fashion can obtain leverage for a company. Conclusion: It

66

ORGANISATION STUDY सिटिि Syndicate Bank Your faithful & friendly financial partner

ANALYSIS OF FINANCIAL PERFORMANCE Financial Analysis of syndicate Bank for the year ending 2007 Syndicate Bank, which has a balance sheet size of Rs.900 billion, is

among the ten largest state-owned banks in India in terms of asset size. The bank operates through a network of 2,126 domestic branches and one international branch. It has a dominant presence in the southern region, which houses 58%

of its branches. The bank made its first public offer in 1999, when it offered 125 million equity shares at par and raised Rs1.25 billion. It raised further capital of Rs2.5 billion

in July 2005, by offering 50 million shares at a premium of Rs40 per share. As a result, the government's stake has reduced to 66.5%.

Recent developments • Syndicate Bank has revised its benchmark primelending rate

(PLR) from 12.25% to 13% in April 2007. • Balance sheet growth remains strong

• Margins decline YoY but

expand QoQ • Treasury profits flat; other income up 10% in FY07 67

ORGANISATION STUDY सिटिि Syndicate Bank Head Office: Manipal - 576 104 Your faithful & friendly financial partner

• Asset quality improves, with net NPAs down to 0.76% • Tier-I CAR down to 6.2%; bank would need capital in FY08

ORGANISATION STUDY सिटिि Syndicate Bank Your faithful & friendly financial partner

Analysis of Bank's annual report 2006-07 Syndicate Bank is progressing well under all parameters,

Global Business: Global business Domestic business 2006 Rs.105143 crores Rs.96212 crores 2007 Rs.132526 crores Rs.123095 crores

The Global Business of the bank as on 30 June 2007 grew by 26.04% and stood at Rs.132526 crores as against Rs.105143 crores as on 30th June 2006. The bank has

strategically opted for moderate growth during the

current fiscal. • Domestic business as on 30th June 2007 increased to Rs.123095

crores from Rs.96212 crores as on 30th June 2006, registering a growth of 27.94%.

Deposits: Total deposits

Domestic deposits 2006 2007 Rs.63829 crores Rs.80682 crores

Rs.59979 crores | Rs.76480 crores

· The Bank's total deposits reached a level of Rs.80682 crores as on 30th June 2007 from Rs.63829 crores as on 30th June 2006, recording a growth of 26.40%.

• The growth of deposits in Q1 was 2.60%. The low cost deposits increased by 32% to Rs. 26045 crores

as on 30th June 2007 from Rs.20374 crores as on 30th June 2006.

• The Bank will effectively leverage on the 2 Million plus accounts opened by the Bank in 2006-07 and new accounts opened in the first quarter to accelerate the growth of low cost deposits. 69

ORGANISATION STUDY Stalisties 1

Syndicate Bank

The domestic deposits, with the growth of 27.51%, scaled to a

level of Rs.76480 crores as on 30th June 2007 from Rs.59979 crores as on 30th June 2006. Advances :

Global gross advances Domestic advances 2006 Rs. 41314

crores Rs.36233 crores 2007 Rs. 51844

crores Rs.46615 crores

The Global gross advances as on 30th June 2007 increased by

25.49% to a level of Rs. 51844 crores from Rs. 41314 crores as on 30th June 2006. The CD ratio as on 30th June 2007 was placed at 64.26% as against

64.73% reported as of 30th June 2006. • The domestic advances grew by 28.65% to a level of Rs.46615 crores as on 30th June 2007 from Rs.36233 crores as on 30th June 2006.

Net profit:

| Net profit 2006 Rs.

180.58 crores 2007 Rs.

221.03 crores

The net profit of the Bank increased to Rs. 221.03 crores for the quarter ended 30th June 2007 from Rs. 180.58 crores for the quarter ended 30th June 2006. The year-on-year growth of net profit works out to 22.40%. The

growth is achieved from the higher NII of Rs. 41 crores and despite higher operating expenditure by Rs.48 crores as compared to the previous quarter.

70

ORGANISATION STUDY Stalisties 1 Syndicate Bank

The domestic deposits, with the growth of 27.51%, scaled to a

level of Rs.76480 crores as on 30th June 2007 from Rs.59979 crores as on 30th June 2006. Advances

:

Global gross advances Domestic advances 2006 Rs. 41314

crores Rs.36233 crores 2007 Rs. 51844

crores Rs.46615 crores

The Global gross advances as on 30th June 2007 increased by

25.49% to a level of Rs. 51844 crores from Rs. 41314 crores as on 30th June 2006. The CD ratio as on 30th June 2007 was placed at 64.26% as against

64.73% reported as of 30th June 2006. • The domestic advances grew by 28.65% to a level of Rs.46615 crores as on 30th June 2007 from Rs.36233 crores as on 30th June 2006.

Net profit:

| Net profit 2006 Rs.

180.58 crores 2007 Rs.

221.03

crores

The net profit of the Bank increased to Rs. 221.03 crores for the quarter ended 30th June 2007 from Rs. 180.58 crores for the quarter ended 30th June 2006. The year-on-year growth of net profit works out to 22.40%. The

growth is achieved from the higher NII of Rs. 41 crores and despite higher operating expenditure by Rs.48 crores as compared to the previous quarter.

70

ORGANISATION STUDY सिटिि Syndicate Bank Your faithful & friendly financial partner

Operating Profit: 2006

Rs.293.95 2007

Rs.314.52 | Operating profit | |

• The operating profit for the quarter ended 30th June 2007 stood at Rs.314.52 crores as against Rs.293.95 crores reported for the quarter ended 30th June 2006 thereby recording a growth of

7%.

• The low growth is mainly due to increased deposit cost on account of hardening of interest rate and higher depreciation of Rs.8 crores for investment of

around Rs.132 crores incurred on account of accelerated CBS conversion in the last year and in the first quarter of the current year. 1

Total Income:

2006 Total income 77 Interest income |

Profit on sale of investments Rs.1357 crores Rs.1231 crores Rs.

24 crores 2007 Rs.1999 crores Rs.1846

crores Rs. 38

crores |

• The total income of the Bank increased to Rs.1999 crores during the Q1 of 2007-08 from Rs.1357 crores against Q1 of 2006-

07, an increase of 47.33%, mainly contributed by the

growth in interest income.

• Interest income for the quarter ended 30th June 2007 improved to Rs.1846 crores from Rs.1231 crores reported for the quarter ended 30th June 2006. While the overall growth in interest income works out to 50%, the increase in interest on advances was to the extent of 58.40%.

ORGANISATION STUDY सिटिि Syndicate Bank Your faithful & friendly financial partner

The profit on sale of investments was to the extent of Rs. 38 crores for the quarter ended 30th June 2007 as against Rs.

24 crores earned for the quarter ended 30th June 2006. The fee based income increased to Rs.127 crores for

the quarter ended 30th June 2007 from Rs.110 crores for the quarter ended 30th June 2006, increase by

15.45%. Net Interest Income (NII): 2006 Rs.506

crores 2007 Rs.547 crores

Net Interest Income

The NII for the quarter ended 30th June 2007 grew by 8% and

stood at Rs.547 crores as against Rs.506 crores for the quarter ended 30th June 2006. Net worth: 2006 1 Rs.2818

crores 2007 Rs.3406

crores Net worth

• The Net worth of the Bank increased to Rs.3406 crores as on

30th June 2007 from Rs.2818 crores as on 30th June 2006, mainly

contributed by the retained earnings. NPA Management 2006

3.85% 2007 3.06%

Non Performing Asset

Gross NPA came down to 3.06% as of 30th June 2007 from 3.85% as of 30th June 2006. Net NPA came down to 0.82% as of 30th June 2007 from 0.86% as of 30th June 2006.

Capital Adequacy Ratio (CAR): • The CAR stood at 12.62% as of 30th June 2007 well above the stipulated mark of 9%. The Tier I ratio was placed at 6.92% as of 30th June 2007 and the Tier II ratio stood at 5.70%.

Other Financial Parameters: 72

ORGANISATION STUDY सिटिि Syndicate Bank Your faithful & friendly financial partner

i) Return on Assets: The return on assets declined to 0.98% as on 30th June 2007 from 1.02% as on 30th June 2006. The ratio as on 315 March 2007 was 0.91%.

ii) Earning per share (EPS): EPS improved to Rs. 16.92 as on 30th June 2007 from Rs. 13.84 as on 30th June 2006. iii) Book Value per Share: The Book Value per share increased from Rs.

57.74 as on 30th June 2006 to Rs. 73.59 as on 30th June 2007.

iv) Employee Productivity: Business per employee improved from Rs. 4.04 crores as on 30th June 2006 to Rs. 4.96 crores as on 30th June 2007.

Analysis of balance sheet and Profit & Loss Account of three years as on 31-03-2005 to 31-03-2007:

The balance sheet of the Bank could be analyzed on the basis of the following important aspects, (Rs, in '000') 1

Capital Deposits Borrowings Investments

Advances 31-03-2005

471,96,83 46294,56,25 322,00,93 20370,73,32

26729,20,28 31-03-2006 31-03-2007

521,96,83 521,96,83 53624,39,47 7863,35,67 343,05,50 1373,52,94 17269,10,84

2 5234,01,14 3 6466,23,31

151670,43,80 Income: Interest earned 1 Other income

Total 3757,62,37 564,55,41

4322,17,78 4050,41,90 561,96,59

4612,38,49 6040,07,15 618,47,63 6658,54,78

Expenditure:

Interest expended Operating expenses Provisions & contingencies Total 2063,79,592169,54,87 3890,01,62 1264,20.34 1434.81,37 1385,97,52 591,27,74

471,53,01666,49,56 3919,27,67 4075,89,25 5942,48,70

73

ORGANISATION STUDY सिटिि Syndicate Bank Your faithful & friendly financial partner

Profit / Loss: Net profit 402,90,11 536,49,24 716,06,08

Ratio analysis

re

Ratio analysis is the mostly widely used method for the analysis of financial statement. A financial ratio is a ratio of selected values on a enterprise's financial statements. There are many standard ratios used to evaluate the overall financial condition of a corporation or other organization. Financial ratios are used by managers within a firm, by current and potential stockholders

(owners) of a firm, and by a firm's creditors. Security

analysts use financial ratios to compare the strengths and weaknesses in various companies. If shares in a company are traded in a financial market, the market price of the shares is used in certain financial ratios.

Values used in calculating financial ratios are taken from the balance sheet, income statement, cash flow statement and (rarely) statement of retained earnings. These

comprise the firm's "accounting statements" or financial statements.

The important ratios are as under, ✓ Return on Assets

✓ Earnings Per Share ✓ Profit Margin ratio ✓

Interest Expended Ratio. 74

ORGANISATION STUDY सिटिि Syndicate Bank Your faithful & friendly financial partner

Profit Margin ratio Profit margin measures the relationship between the total income and profit of the company. As the profits may be gross or net, there are two types of profit margin gross profit margin and net profit margin. Net profit margin measures the relationship between net profits and total income of the firm. Formula:

Net Profit X100 Total

Income

Particulars

31-032007 31-032006 31-03-2005 Net Profit 5364924 4029011

7161108

6658547 8 Total Income 46419943 43480439

Profit Margin 10.75%

11.56 % 9.27%

Interpretation: The ratio reveals that the profit margin has been reduced in the year 2006-07 that is 10.75%, this is due to the increase in the total expenses of the bank. The major expense being the interest, which is increasing from the previous years.

Return on Assets ratio

Return on Assets ratio is one of the profitability ratios which is measured in terms of the relationship between profits and assets. The ROA may also be called profit-to-asset ratio. It measures the profitability of the total investments of the firm. Formula: Net Profit -X100 Total Assets

Particular s 31-032007 31-032006 31-032005

ORGANISATION STUDY

fursacas Syndicate Bank Head Orlice: Manipal -576 104 Your faithful & friendly financial partner

Net Profit 7161108

5364924 4029011

Total Assets 892772901

610767552

521094246 ROA 0.80%

0.88%

0.77% Interpretation: The analysis shows that return on assets in the year 2006 is highest i.e.88%. But in the year 2007 it has been reduced to .80%, this is due to underutilization of the assets of the bank. In other words assets of the bank are not employed where optimum returns can be earned.

Interest Expense ratio Interest Expense reveals the relationship between the interest

expended and the total income. The more the interest expense the less is the value of the ratio. This ratio also reveals the proportion of the amount paid as interest out of the total income of the company. Formula Interest Expended

--x100 Total Income 31-03-2006

31-03-2005 Particulars

31-03-2007 Interest Expended 38900127 Total Income 66585478 Interest expense 0.58% Ratio

21695487

46419943 0.47% 20637959

43480439 0.47%

Interpretation: The ratio shows that .58% of the total income is paid as interest. It shows the interest expenditure is rising as compared to the past three years which in turn reduces the profit of the bank.

Earnings Per Share It measures the profit available to the equity shareholders on a per share basis, that is, the amount that they can get on every share held. It is calculated by dividing the profits available to the shareholders by the number of the outstanding shares. 76

ORGANISATION STUDY सिटिि Syndicate Bank Your faithful & friendly financial partner

Formula: Net Profits Available to equity shareholders EPSE -X100 No of Shares outstanding

Particul ars 31-032007

31-032006 31-032005 Earnings Per Share 13.72 % 10.60 % 8.54 %

Interpretati on This shows that the profits available to equity shareholders have been increased over a period of time. This is because the total income of the bank has been increasing from the past years. It

is the measure of profitability from the owner's point of

view. Perticulars Interest Expense/ Interest Income (%) Fee Based Income/ Total Income (%)

Employee Cost/Operating Cost (%)

Total Interest exp/Avg. interest bearing 31-Mar-07 31-Mar-06 | 31-Mar-05 64.40

53.56 54.92 7.61

7.30 6.76 66.95 74.63

78.37

5.8 1 4.31

4.6 2 funds (%

Interest spread (%) Fund Based Income/Funds employed (%) Net Profit/ Funds Employed (%) PAT /Net worth (%) Tax/PBT (%) Total liabilities / Net worth Investment Deposit Ratio Credit Deposit Ratio

Capital Adequacy Ratio Ratio of NPA's to Net Advances

Yield on advances Cost of deposits Return on assets 3.20 7.69

0.86 19.76 0.00 24.63 0.32

0.66 10.70 1.59

8.64 4.58

0.82 3.51 7.78 0.94

18.93 0.00

21.55 0.32 0.68

11.73 0.86

8.72 4.48 0.91 3.81 8.52 0.83

18.33

7.04 23.70 0.44 0.58 11.74

0.76 9.28 5.44 0.91

Share statistics: As on EPS

(Rs.) CEPS (Rs.) 31-Mar-07

13.7 2 15.32

31-Mar-06 L 10.28

11.15 31-Mar-05

8.5 4 9.33 PRASHANTHA SHETTY K, B.B.M. FINAL YEAR REG. NO. 050080049 BHANDARKARS' ARTS & SCIENCE COLLEGE, KUNDAPURA

ORGANISATION STUDY सिटिि Syndicate Bank Head Office: Manipal-576 103 Your faithful & friendly financial partner

Book Value (Rs.) DPS (Rs.)

69.41 3.23 54.29 2.85 46.58 2.26

78

ORGANISATION STUDY सिटिि Syndicate Bank Head Office: Manipal - 576 104 Your faithful & friendly financial partner

LEARNING EXPERIENCE

Learning Experience Gained

Without a sound and effective banking system in India it cannot have a healthy economy. The banking system of India should not only be hassle free

but it should be able to meet new challenges posed by the technology and any other external and internal factors. Various banks like Public

Sector Bank, Private Sector Bank, Financial institution etc. are making sincere efforts to meet the expectations of the customer by providing better products and services.

Syndicate bank is one among the Top Tenth bank in public sector. The study has highlighted that the bank is mainly focusing on customers' satisfaction through various

schemes. Syndicate bank

is started the PIGMI

deposit scheme. Which now generating deposits of Rs 20000000 per day. The study reveals that the Syndicate Bank continues to identify new areas and activities that

require attention, for example the very recent schemes like

Pigmy plus, Sindvidyarthi, syndsamanya are best examples. The risk management skills, process, and practices that need to be developed and strengthened. The bank is planning to adopt best international practices in Credit Risk Management and Base II implementation by outsourcing end to end solution viz., on-line appraisal system, risk management, risk inputs estimates, capital computation and RAROC framework. The bank is also in process of

engaging reputed consultant to design and implement Operational Risk Management Framework. Apart from these the bank is also aiming to: 79

ORGANISATION STUDY सिटिि Syndicate Bank Head Orlice: Manipal -576 104 Your faithful & friendly financial partner

1. Highly focused on human resources initiative. An employee is given

ample opportunities to learn and grow. 2. Bank has to give importance to: National Priorities:

Some of the National priorities given by the bank in the areas like: Priority Sector Credit, Agriculture and Allied

Activities, Rural Extension Education Programmes, Relief Measures for farmers, Housing Sector, Harnessing Solar

Energy etc. Social Development:

Syndicate Rural Development Trust, Rural Development and Self Employment Training Institute, SyndVidya, Implementation of Official Language (Hindi) etc. are its some of the concern towards social development. SME Sector:

► The bank is aiming for a minimum of 20% yearon-year growth in the outstanding credit to SME, with a view to doubling the credit to SME's by 2009 -10. ► The bank is also providing composite loans up to Rs. 100 lacs to tiny sector.

► The bank has the novel, exclusive schemes for providing hassle free credit to SME's like, Syndicate Laghu Udyami Credit Card wherein finance up to Rs.10 lacs can be made to small

entrepreneurs and SyndUdyog, wherein, SME's can be financed up to Rs. 50 lacs. 3. The security arrangements in the Bank are carried out

satisfactorily.

To achieve quantitative improvements in key areas of security, the Annual Security Action Plan had been

effectively implemented.

ORGANISATION STUDY सिटिि Syndicate Bank Head Office: Manipal-576 103 Your faithful & friendly financial partner

Apart from these issues the bank has to concentrate on various aspects

like: Provide employment opportunities, provide better services, and focus on SME, Agriculture sector because they constitute a major

part for the development of GDP of any nation; better training has to be given to the employees so that they can cope up with the latest technology which the bank is

adopting now a days (CBS). In the present era, many banks make their best effort to attract number of customer towards them, which resulted in

aggressive competition in banking industry. So, Syndicate Bank must cope up with the latest technology so as to provide better services for the customers, they must make

an effort to study well the mindset of the customer and provide new products and services. As all the banks are trying to attract more industry to borrow loan from the

bank, it is necessary for Syndicate Bank to improve the

quality of service provided by the adoption of new technology like CBS, ATM, Global Card etc. in all their respective branches.

ORGANISATION STUDY सिटिि Syndicate Bank Your faithful & friendly financial partner

CONCLUSIONS

Syndicate Bank Over the years has been various political, social and economic transitions. Today, Indian

banking is under reform process. Foreign Banks are entering into market and private banks are gaining momentum. This stage is crucial for a nationalized Bank like

Syndicate Bank. Its future depends on how it can face

threats and cash on opportunities. Thinking globally considering local aspects is the need of this hour. Syndicate Bank must use its vast banking experience to gain a strong hold in the Indian banking system and build a globally respected brand.

Syndicate Bank has a bright future as it gives greater thrust towards technological upgradation of its operations besides this, the bank has also installed ATM's at most of its branches.

Realizing and evolving the diverse needs of customers the Bank has diversified too, entering several new areas such as

credit card merchant banking, hire purchase and leasing

and electronic remittance service etc. Syndicate Bank is one among the few banks in the country to take up principal membership of VISA International and

MasterCard International.

Thus the activities of Bank are improving day by day. Today, Syndicate Bank is a vibrant institution. It has spread its branch network in all 28 states and 4 union territories of the country and also abroad.

FINANCIAL RESULTS FOR THE NINE MONTH PERIOD ENDED DECEMBER 31, 2007

Syndicate Bank HEAD OFFICE, MANIPAL - 576 104, KARNATAKA UNAUDITED (REVIEWED ) FINANCIAL RESULTS FOR THE NINE MONTH PERIOD ENDED DECEMBER 31, 2007 (Rs. in Lakhs) Particulars Quarter Quarter Nine

Nine Previous ended ended months months

Accounting 31/12/2007 31/12/2006 | ended ended

year ended (Reviewed)

(Reviewed 31/12/2007 31/12/2006 31/03/2007

(Reviewed (Reviewed (Audited) Interest earned (a+b+c+d) 198700 142678 53670 Interest/discount on advances/bills Income on investments Interest on balances with

Reserve Bank of India and other inter bank funds others 163530 114375

44309 4632

577188 415464 154856

5047 430343 296806 125055 8239

604007 417992 170530 15205 533

1819 214 1821 243

280

2 Other Income 27863 14073 64809 42472 61848

3 TOTAL INCOME (1+2) 226563

I 177603 641997 472815

665855

Interest Expended

151297 107937 426175

275704

389002

5 Operating Expenses (e+f)

Employees cost Other operating expenses 38005 23764 14241

37684 25056 12628

114506

73040 41466

106212 70752

35460 138597 89447 49150

6 189302

145621 540681 381916 527599

TOTAL EXPENDITURE (4+5) (Excluding Provisions and Contingencies) 7 37261 31982

101316 90899

138256

OPERATING PROFIT (3-6) (Profit before Provisions and Co encies)

Provisions (other than tax) and Contingencies 4370 13950 15080

29303 65474

9 Exceptional items 32891 18032 86236 61596 72782

10 Profit(+)/Loss(-) from ordinary activities

before tax (7-8-9) 11 Tax expenses 5572 -4580 14056 420 1176

27319 22612

72180 61176

71606 12 Net Profit(+)/Loss(-) from ordinary activities after tax (10-11)

13 | Extraordinary items (net of tax) 0

of 14 Net Profit(+)/Loss(-) for the period (12-13) 27319 22612 72180

61176 71606

52197 52197

52197 52197

52197 15 Paid-up equity share capital (Face value of the share Rs. 10/- each)

338479 211558

338479 211558 266298

16 Reserves excluding revaluation reserves

(as per balance sheet of previous accounting year) 17 Analytical Ratios Percentage of share held by Govt. of India Capital Adequacy Ratio Earning per share (Rs.) 66.47% 11.99% 66.47% 1 11.23% 66.47% 11.99% 66.47% 11.23% 66.47% 11.74%

13.83 11.72 13.72

5.23 4.33

13.83

11.72 13.72 (a) Basic and diluted EPS before Extraordinary items (net of tax expense) for the period, for the year to date and for the previous year (not to be annualised) (b) Basic and diluted EPS after Extraordinary items for the period, for the year to date and for the previous year (not to be annualised) NPA RATIO (a) Gross NPA (b) Net NPA (c) % of gross NPAS

(d) % of net NPAS Retum on

Assets 5.23 4.33 160472 70278 165211 43780 2.86

3.33

160472 70278 2.86 1.27 1.02

165211 43780

3.33 0.90 1.06 155981 39101 2.95 0.76 0.91 1.27 1. 16 0.90 .18| Tv) 1 18 Public Shareholding

No. of shares Percentage

of share holding 175000000 175000000 | 175000000 | 175000000 175000000 33.53% 33.53% 33.53% 33.53% 33.53%

Rs. P.

Consolidated Details for the nine months period ended 31.12.2007 Rs. in Crores

141,569.00 722.04

1 Consolidated turnover 2 Consolidated Net Profit 3 Consolidated EPS (Not Annualised) 4 Consolidated EPS (Annualised) 13.83 18.44

BIBLIOGRAPHY

www.finance.indiamart.com/investment in india/banking in india.html

• http://syndicatebank.i n

IBA bulletins.

• Brochures, Hand Books, Circulars, Magazines, Annual reports provided dicate Bank

• Book titled "Syndicate Bank A Peoples Bank” by M. V. Kamath.

INTRODUCTION

bank

INDUSTRY PROFILE

COMPANY PROFILE

PRODUCTS & SERVICES PROFILE

Structure

Strategy Systems

Shared Values Skills

Styl e

Staff

MCKINSEY'S 7S FRAMEWORK

SWOT ANALYSIS

ANALYSIS OF FINANCIAL PERFORMANCE

LEARNING EXPERIENCE

CONCLUSION

BIBLIOGRAPHY

ANNEXURE

CONTENTS

Introduction Industry Profile Company Profile Products and Services Profile McKinsey's 7S Framework SWOT Analysis Analysis of

Financial Performance 8. Learning Experience 9. Conclusion 10. Annexure 11. Bibliography BHANDARKARS' ARTS AND SCIENCE COLLEGE, KUNDAPUR

Ś COLL

GE.COON

DAPOO रामानन्धनम्

CERTIFICATE This is to certify that Mr. PRASHANTHA SHETTY K. is a student of Final Year

B. B. M. 2007-08 of this institution. This project report Titled "A PROJECT REPORT ON ORGANIZATION STUDY OF SYNDICATE BANK” has been prepared by him in partial fulfillment for the requirement of the Bachelors Degree

in Business Management, to be submitted to Mangalore University, under the supervision and guidance of Ms. VIDYA, Lecturer, Department of

Commerce and Business Management.

Guide Principal Head of the Department of Commerce and Business Management Date: Place:

Kundapura

BHANDARKARS' ARTS AND SCIENCE COLLEGE, KUNDAPUR

GE.COO $ SOU

GOWDAPOOR या टवरचित V

DECLARATION I PRASHANTHA SHETTY K, a student of BHANDARKARS' ARTS AND

SCIENCE COLLEGE, KUNDAPUR, Final Year B. B. M. 2007-08 do hereby

declare that this project report

Titled “A PROJECT REPORT ON ORGANIZATION STUDY OF SYNDICATE BANK” is my original work and that it has not previously formed the basis for the reward of any Degree/Diploma or other similar title.

This project is been prepared by me in partial fulfillment for the requirement of the Bachelors Degree in Business Management, to be submitted to Mangalore

University, under the supervision and guidance of Ms. VIDYA, Lecturer, Department of Commerce and Business Management.

Date: Place:

Kundapura ( MR. PRASHANTHA SHETTY K.)

ACKNOWLEDGEMEN T

I am very much beholden to Mangalore University for this wonderful opportunity to undertake the

Project Study as a part of the fulfillment of Bachelor's Degree in Business Management. My grateful thanks are due to Prof. NARAYAN

RAO the Principal, Bhandarkars' Arts and Science College for extending the necessary support in the preparation of this project.

A particular word of thanks is due to Prof. K SHANTHARAM

H.O.D.

of

Commerce and

Business

Management and other faculty members for their useful tips and encouragement. My esteemed guide, Ms. VIDYA, Lecturer in Business Management, deserves all appreciation and thanks for patiently and efficiently guiding me throughout the preparation of this project. I am extremely grateful to Deputy General Manager SRI SUJIR PRABHAKAR, Assistant General Manager SRIH VASANTH NAYAK & STAFF OF

SYNDICATEBANK Regional Office providing the necessary information

Udupi

for

I also express my gratitude to RADHAKRISHNA JOISA, Personal Department Head office Manipal for his words of wisdom, encouragement and

the interest he had to make my project an interesting and educative one.

Above all I thank my parents for helping, and encouraging me throughout my project work and also my friends and Mr. DINESH BHAT of

BHAT'S TELECOM CENTRE, who have helped me in completing this project on time.

A PROJECT REPORT ON organization study OF ३१ VENDLY

SyndicateBank Submitted By Mr. Prashantha Shetty K. Reg. No. 050080049 Under The Guidance of Ms. VIDYA

Lecturer, Department of Commerce and Business Management

Project Report submitted to Mangalore University in partial fulfillment for the requirement of the Bachelor's Degree in Business Management.

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