Susan Wratten

Susan Wratten Tel: 020 8613 8144 Mob: 07931581054 E-Mail: [email protected] Profile An experienced Manual SIT and UAT Test Manager with seven years experience, also eighteen months experience as a Project Management Officer. A versatile, committed and self-motivated individual, with strong communication and organisational skills and able to work to strict deadlines. Key Skills and achievements Communication & Team Working •Effective operation and communication within diverse multi-national organisations •Clear presentation skills •Excellent people skills Personal Drive •Self – disciplined & motivated •An assertive individual with strong analytical & communication skills that will positively contribute to an organisation’s goals •Good articulate team player •Ability to work to strict time scales and guidelines •Used own initiative •Take on adhoc tasks, to achieve further development •Constantly challenging and pushing the boundaries Technical Skills •Testing Tools: Test Director and HP Quality Centre •Reporting Tools: MS Excel, Test Director, Quality Centre, Service Centre and Project Portfolio Management Centre •System Methodologies: Sequential, V-Model and RAD •Applications: JEE and Web •Word Processing: MS Word, MS Excel, MS Office-Project and Power Point Barclays Bank •System Integration and User Acceptance manual testing •Web testing of a high profile bank product •Some agile testing experience •Driving forward the implementation of Testing Tools (Test Director and Quality Centre) within the team •Creation and re-designing of testing template documentation to ensure consistency •Creation of testing deliverables for small and large projects

•Analysis of documentation for projects •Engaging with project managers, business analyst and business managers • Co-ordinated and managed the Change Management process across all team projects • Managed and improved the running of team finances, capturing data ensuring the maximum recovery of costs for a team of sixteen people • Provided project status reports to the senior management team on a biweekly basis •Managed the introduction of a central repository knowledge base resulting in rapid access to information for a development team of sixteen people within group IT •Implemented a stakeholder management process within the development team in group IT. The process resulted in information about key stakeholders being available to the team assisting in the successful implementation of three systems •Peer review of documents to ensure quality deliverables were issued by the team •Organised and managed two community events. This involved engaging with the charities, planning and co-ordinating work activities, ordering and delivery of equipment. The events have been well received resulting in the events being published in the local papers Churchill Insurance Company Ltd (RBS Insurance) •Part of a team who Implemented the successful integration of major Home, Pet and Travel Claims systems, on to one central platform for Churchill and Direct line insurance, reducing costs for future development •Participated in integrating Churchill into RBS Insurance •Involved in ensuring the entire Home Claims infrastructures including print were tested across both companies and their subsidiaries, efficiently, and to the business satisfaction within extremely tight deadlines •Liaising with external partners, attending high level meetings to discuss testing processes and off site testing, resulting in a smooth testing process for the project •Providing excellent customer service, responding to customer queries and providing claims advice, dealing with difficult customers ensuring all problems were resolved to customer satisfaction

Career History Barclays Bank

2006 to present day

Quality Assurance Manager/PMO

Churchill Insurance (RBS)

1995 - 2006

Test Manager

Training and Qualifications Professional Training Microsoft Project (ESI) Managing IT Projects (ESI) Lean Awareness Professional written communication Essential Communication skills Test Director ISEB Qualifications 5 CSE’s including English and Maths.