Steven Christensen
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Steven Christensen 505.400.0722
1045 Reynosa Loop SE Rio Rancho, NM 87124 [email protected]
PROFESSIONAL QUALIFICATIONS
• • • • •
Sales & Sales Management High Stake Contract Negotiation Recruitment, Interviewing & Hiring Sales & Financial Reporting Tactical & Strategic Market Planning
• • • • •
Employee Training & Supervision Office Management & Administration Customer Service Operations Purchasing & Vendor Relations Inventory Control & Management
Results oriented, decisive leader with proven success in new product distribution and marketing involving start-up and growth for multimillion-dollar organizations. Drives revenue growth, profitability, and market share in alignment with sales objectives. Organized, detail oriented, and able to multi-task and meet deadlines in a fast-paced environment. Skilled at creating new business ventures, building strategic partnerships, and improving company processes. Proven ability to close key accounts. Possesses strong closing, contract negotiation, and sales presentation skills. PC proficient with Microsoft Word, Microsoft Excel and Microsoft PowerPoint.
PROFESSIONAL EXPERIENCE Sales and Training Manager Alpha Alarm
June 2009 to Present
Independently manage all sales, sales training, recruiting, and staffing functions for a privately owned alarm company. • Instrumental in supporting the company’s rapid growth and expansion, including a 6% increase in revenues and profitability in the last year. • Achieved a 70% market share in Southern Albuquerque territory. • Designed a more efficient and cost-effective customer installation system that improved to a 95% same day installation ratio. • Developed and implemented a sales process to professionalize the business, improve productivity, and increase accountability. Sales Office Manager Pinnacle Security
2007 to May 2009
Kelowna, British Columbia, Canada Office Manager Successfully recruited, managed, and trained all sales and office personnel for the first field office in British Columbia, Canada. • Capitalized a new market and in 4 month's time generated and oversaw over $5 million dollars in revenue for Pinnacle. • Negotiated a $105,000 client contract for the company, that resulted in a 60% profit margin. • Trained customer retention department and reduced customer cancellations by 15%.
Steven Christensen • Implementing a car pool program for sales staff and technicians that reduced expenses 35% • Streamlined application processes for employees to complete all licensing and visa requirements. Long Island New York Office Manager Recruited, trained, and managed 25 outside sales reps. • Generated over $4 million dollars in new accounts for Pinnacle in 4 month's time. • Exceeded quarterly projections by 75%. • Decreased inventory costs by implementing a simplified tracking system. • Conducted efficient, productive, and motivational daily sales meetings. Sales Manager American Alarm
2004-2007
San Diego, CA Sales Manager Recruited and trained 20 outside sales representatives. • Generated $1 million dollars in revenue in a span of 4 months. • Developed and enforced strict code of conduct, ethics, and standards for all staff and sales team, that led to highest employee compliance ratios. • Trained sales team on collection techniques and strategies that resulted in a collection average of $72,000 per sales representative. • Assigned territory to sales team for new product placements and market penetration that yielded a $1.5 million profit for the company in 16 weeks. Outside Sales Representative American Alarm Rancho Cucamonga, CA • Personally produced over $250,00 of new business contracts in a 4-month time frame. • Personal accounts resulted in a 15% increase in revenue. • Achieved a 73% closing ratio, which was the highest in the company. • Supervised over 160 customer accounts and had attrition levels lower than 3%.
Education And Training A.S. Degree in General Studies, Utah Valley University, 2005 B.S. Degree in Business Management (Emphasis on International Business and Foreign Language), Utah Valley University, 2009 Brian Tracy International, 2009 Ziglar Sales System, 2009
2003
1045 Reynosa Loop SE Rio Rancho, NM 87124 [email protected]
PROFESSIONAL QUALIFICATIONS
• • • • •
Sales & Sales Management High Stake Contract Negotiation Recruitment, Interviewing & Hiring Sales & Financial Reporting Tactical & Strategic Market Planning
• • • • •
Employee Training & Supervision Office Management & Administration Customer Service Operations Purchasing & Vendor Relations Inventory Control & Management
Results oriented, decisive leader with proven success in new product distribution and marketing involving start-up and growth for multimillion-dollar organizations. Drives revenue growth, profitability, and market share in alignment with sales objectives. Organized, detail oriented, and able to multi-task and meet deadlines in a fast-paced environment. Skilled at creating new business ventures, building strategic partnerships, and improving company processes. Proven ability to close key accounts. Possesses strong closing, contract negotiation, and sales presentation skills. PC proficient with Microsoft Word, Microsoft Excel and Microsoft PowerPoint.
PROFESSIONAL EXPERIENCE Sales and Training Manager Alpha Alarm
June 2009 to Present
Independently manage all sales, sales training, recruiting, and staffing functions for a privately owned alarm company. • Instrumental in supporting the company’s rapid growth and expansion, including a 6% increase in revenues and profitability in the last year. • Achieved a 70% market share in Southern Albuquerque territory. • Designed a more efficient and cost-effective customer installation system that improved to a 95% same day installation ratio. • Developed and implemented a sales process to professionalize the business, improve productivity, and increase accountability. Sales Office Manager Pinnacle Security
2007 to May 2009
Kelowna, British Columbia, Canada Office Manager Successfully recruited, managed, and trained all sales and office personnel for the first field office in British Columbia, Canada. • Capitalized a new market and in 4 month's time generated and oversaw over $5 million dollars in revenue for Pinnacle. • Negotiated a $105,000 client contract for the company, that resulted in a 60% profit margin. • Trained customer retention department and reduced customer cancellations by 15%.
Steven Christensen • Implementing a car pool program for sales staff and technicians that reduced expenses 35% • Streamlined application processes for employees to complete all licensing and visa requirements. Long Island New York Office Manager Recruited, trained, and managed 25 outside sales reps. • Generated over $4 million dollars in new accounts for Pinnacle in 4 month's time. • Exceeded quarterly projections by 75%. • Decreased inventory costs by implementing a simplified tracking system. • Conducted efficient, productive, and motivational daily sales meetings. Sales Manager American Alarm
2004-2007
San Diego, CA Sales Manager Recruited and trained 20 outside sales representatives. • Generated $1 million dollars in revenue in a span of 4 months. • Developed and enforced strict code of conduct, ethics, and standards for all staff and sales team, that led to highest employee compliance ratios. • Trained sales team on collection techniques and strategies that resulted in a collection average of $72,000 per sales representative. • Assigned territory to sales team for new product placements and market penetration that yielded a $1.5 million profit for the company in 16 weeks. Outside Sales Representative American Alarm Rancho Cucamonga, CA • Personally produced over $250,00 of new business contracts in a 4-month time frame. • Personal accounts resulted in a 15% increase in revenue. • Achieved a 73% closing ratio, which was the highest in the company. • Supervised over 160 customer accounts and had attrition levels lower than 3%.
Education And Training A.S. Degree in General Studies, Utah Valley University, 2005 B.S. Degree in Business Management (Emphasis on International Business and Foreign Language), Utah Valley University, 2009 Brian Tracy International, 2009 Ziglar Sales System, 2009
2003
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