Srinivas Cv

SRINIVAS N. GATLEWAR Mobile: 09325008467 / 09923154650 Email:[email protected] / [email protected] Seeking assignments in Sales & Service Operations / Client Relationship Management with an organisation of high repute in Biomedical Industry PROFESSIONAL SYNOPSIS

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A dynamic professional with over 8 years of rich experience in Strategic Planning, Sales & Service Operations, Maintenance, Troubleshooting, Customer Service and Team Management.

 Adept in managing service functions for enhancing operational effectiveness; streamlining the working Standards Operating System for enhanced operational effectiveness.  Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals.  Expertise in managing maintaining business relationship with clients and customers to achieve quality product and service norms by resolving their service related critical issues.  Well versed with Servicing & Installation of Inkjet Printers and Biomedical Equipments viz. X-Ray, C-Arm, I.I.T.V., Lithotripsy, ECG, Monitors, Defibrilators, etc.  Possess good communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly & utilise the same in a productive manner. CORE COMPETENCIES Sales & Service Operations  Formulating & implementing service plans / policies for ensuring accomplishment of business goals across the assigned regions.  Conducting preventive & predictive maintenance for improving the overall reliability and safety of plant equipments & machinery.  Providing immediate service support to the clients for resolving their issues and complaints in compliance with the preset guidelines and rules.  Monitoring revenue generation from after sales services & sales of spares in servicing of equipments and generating new sales prospects. Installation / Operations & Maintenance  Anchoring and planning servicing & commissioning activities for various equipments.  Conducting tests & inspections to ensure operational effectiveness of equipments.  Planning and effectuating predictive, preventive maintenance and on-call schedules for the machines and equipments.  Identifying the areas of faults / defects, conducting service / repair to rectify the equipments.  Reducing the breakdown time of equipments and extending technical guidance to subordinates. Client Relationship Management  Building and maintaining healthy business relations with customer, enhancing customer satisfaction matrices by achieving delivery & service quality norms.  Mapping clients’ requirements & ensuring rendering of solutions as per specified guidelines; minimizing bottlenecks for high quality of service for increasing the Customer Satisfaction Index.  Maintaining relationships with the key decision-makers in target organizations to generate revenues through AMC.  Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels. CAREER CONTOUR Videojet Technologies (I) Pvt. Ltd.

Senior Service Engineer

Since Mar’07

Accountabilities:

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Handling installation, service & preventive maintenance of the Industrial Inkjet Printers. Collecting the annual maintenance contract.

JETINKS Pvt. Ltd. Mumbai

Service Engineer

Apr’06 – Feb’07

Accountabilities:

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Handling installation, service & preventive maintenance and AMC of the Industrial Inkjet Printers.

 Converting customers from OEM. Domino Printech (I) Pvt. Ltd., Mumbai Mar’06

Customer Support Engineer

Jun’05

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Accountabilities:

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Handling installation, service & preventive maintenance and AMC of the Industrial Inkjet Printers.

Meditronics Mfg. Co. (P) Ltd., Mumbai

Bio-Medical Engineer

Jun’02– May’05

Accountabilities:

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Handling installation, service & maintenance of Bio-Medical Equipments including X-Rays, C-Arm, Lithotripsy, etc.

Highlights:

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Successfully installed about 120 X-Ray & C-Arm Machines.

MEDICOFITS, Mumbai

Sales and service engineer

Jul’00 – Jun’01

Accountabilities:

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Handling installation, service, maintenance & sales of ECG, Patient Monitors, Defibrillator, Pulse Oxymeters and other Cardiac Care Equipments. SCHOLASTICS

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Diploma in Medical Electronics (Bio-Medical Engineering) from M.S.B.T.E., Mumbai in 2002. Certificate Course in Operation and Maintenance of Biomedical Equipments. SUMMER TRAINING

Universal Medical Instruments, Mumbai

Jun’00 – Jul’00

Project: Pace-Maker (Artificial Heart)

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Learnt basic functions and working of Bio-Medical Equipments.

IT SKILLS: Fundamentals of the Computers, MS Office, Internet Applications, Windows 95 / 98 / 2000 / XP. PERSONAL DOSSIER Date of Birth Address Languages Nationality Marital Status Passport no Current CTC

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24 September 1982 S. Kumar Tailors, 01, Nandigram Market, Vazirabad, Nanded– 431601, Maharashtra. English, Telugu, Hindi and Marathi. Indian Married G3191720 4,10,000/th