Software Technician Resume Sample

 

45 Summit Lane  |  King of Prussia, PA 90893  |  (459) 454‐9887  |  [email protected]  

Alexander Bell    Certifications: Apple Macintosh Service Certified Technician, Mac OS  X Administration Basics    Operating Systems: Mac OS 9, Mac OS X versions 10.0 through 10.5, Mac  OS X  Server versions 10.0 through 10.5    Hardware: PowerMac G3, PowerBook G3, PowerMac G4,  PowerMac G4 Cube, PowerBook G4, PowerMac G5,  Mac Pro, MacBook, MacBook Pro, Palm Treo    Software: X11, Timbuktu remote control software, MS Office  Suite, Adobe Creative Suite, Eudora Email, Meeting  Maker, TCP/Connect 4, Adobe Acrobat, FileMaker Pro,  4D, Apple Final Cut Studio, Apple iLife Suite, Apple  iWork Suite, AppleWorks, Apple Remote Desktop    Networks/Protocols: LAN/WAN, TCP/IP    PROFESSIONAL  Advanced Computer Technologies, King of Prussia, PA  EXPERIENCE  System Administrator, 2002 – Present   Provided desk‐side assistance, troubleshooting and maintenance for  Mac based hardware and software related issues across various  degrees of severity   Diagnosed difficult to resolve issues through remote access via SSH, log  file examinations, and utilization of Timbuktu remote control software   Led a team of 4 in two separate operating system migrations; Mac OS 9  to OS X and OS X 10.2 to 10.3 ‐ both migrations were completed ahead  of schedule with minimal issues   Assigned lead responsibility for Blackberry Smartphone rollout and  subsequent support      Computer Solutions Inc., King of Prussia, PA  Computer Technician, 1999 – 2002   Provided desk‐side assistance, troubleshooting and maintenance for  Mac based hardware and software related issues, resolving  approximately 20 trouble tickets daily   Installed approximately 500 client machines across 10 municipal  administrative locations    Procured computer parts directly from Apple as needed for the  diagnosis and repair of user’s systems    EDUCATION  ITT Technical Institute, King of Prussia, PA  Computer Electronics Technician Certificate, 1999 

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TECHNICAL SKILLS 

   

 

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