Sm7 Incident Management-tables,metadata,objects

INCIDENT MANAGEMENT Tables, Metadata and Object

1. Open New Incident-Incident Details Tab

Tab Name : Incident Details Form Name: apm.quick.g Table Name: probsummary Label

Field

Label

Field

Incident Number

number

Total Loss of Service

total.loss

Ticket Status

problem.status

Initial Impact Assessment

initial.impact

Title

brief.description

Urgency

severity

Reported By

contact.name

Site Category

site.category

Owner

ticket.owner

Cause Code

cause.code

Category

category

Description

description

Primary Asgn Group

assignment

Subcategory

subcategory

Assignee Name

assignee.name

Product Type

product.type

Second Asgn Group

secondary.assignment

Problem Type

problem.type

Actions/Resolution Tab

Contact Tab

Associated CI Tab

2. Search Incidents – Incident Tab

Tab Name : Incident Form Name: FilterAdvFind Table Name: probsummary Label

Field

Label

Field

Look For

$L.tablename

Opened By

opened.by

View

$L.view.name

Closed After

$adv.close.start

Number

number

Closed By

closed.by

Smart Search

$smart.search

Status

problem.status

Category

category

Owned By

ticket.owner

Subcategory

subcategory

Primary Asgn Group

assignment

Product Type

poduct.type

Assignee Name

assignee.name

Problem Type

problem.type

Company

company

Alert Level

status

Initial Impact Assessment

initial.impact

Affected Name

logical.name

Urgency

severity

Contact Name

contact.name

Priority

priority.code

Opened After

$adv.open.start

Opened After

$adv.open.end

More Choices Tab

Tab Name : More Choices Form Name: FilterAdvFind Table Name: probsummary Label

Field

is assigned to me

$choices

is high priority

$choices

is opened

$choices

is closed

$choices

has a total loss of service

$choices

Label

Field

Advanced Filter Tab

Tab Name : Advanced Filter Form Name: FilterAdvFind Table Name: probsummary Subformat: FIlterEditForm.Sub

Text Search Tab

Tab Name : Text Search Tab Form Name: FilterAdvFind Table Name: probsummary Label

Field

Search Text

action

Complete Match

$irspread

Shallow

$irspread

Deep

$irspread

Label

Field

3. Search Knowledgebase

Name : Search Knowledgebase Form Name: kmknowledgebase.search.g Table Name: kmquery Label What are you searching for?

Field query

Label

Field

Search Knowledgebases Advanced – Knowledge Library Tab

Tab Name : Search Knowledgebase Advanced – Knowledge Library Tab Form Name: kmknowledgebase.advsearch.g Table Name: kmquery Subformat Name: kmquery.kblist Label

Field

Label

Field

What are you searching for?

query

Published

kmlib.publishedto

Query Language

locale

Creation Date After

kmlib.aftercreationdate

This exact phrase

exactphrase

Creation Date Before

kmlib.beforecreationdate

All of these words

allwords

Categories

generatecats

Any of these words

anywords

None of these words

nonewords

Document ID

kmlib.id

Title

kmlib.title

Summary

kmlib.summary

Author

kmlib.author

Document Type

kmlib.doctype

Status

kmlib.status

Search Knowledgebases Advanced – Incident Library Tab

Tab Name : Search Knowledgebase Advanced – Incident Library Tab Form Name: kmknowledgebase.advsearch.g Table Name: kmquery Label

Field

Label

Field

Number

incidentlib.number

Owned By

incidentlib.ownedby

Description

incidentlib.description

Primary Asgn Group

incidentlib.assignment

Company

incidentlib.company

Assignee Name

incidentlib.assignee

Alert Level

incidentlib.alertlevel

Platform Manufacturer

incidentlib.vendor

Resolution

incidentlib.resolution

Serial Number

incidentlib.serialnumber

Opened By

incidentlib.openedby

Model

incidentlib.model

Opened After

incidentlib.openedafter

Operating System

incidentlib.operatingsystem

Opened Before

incidentlib.openedbefore

OS Version

incidentlib.osversion

Category

incidentlib.category

Service Level/Pack

incidentlib.osservicepack

Subcategory

incidentlib.subcategory

Product Type

incidentlib.producttype

Problem Type

incidentlib.problemtype

Search Knowledgebases Advanced – Interaction Library Tab

Tab Name : Search Knowledgebase Advanced – Interaction Library Tab Form Name: kmknowledgebase.advsearch.g Table Name: kmquery Label

Field

Label

Field

Number

interactionlib.id

Owned By

interactionlib.ownedby

Description

interactionlib.description

Affected Item

interactionlib.subscriptionItem

Company

interactionlib.company

Assignment

interactionlib.assignment

Status

interactionlib.status

Resolution

interactionlib.resolution

Opened By

interactionlib.openedby

Opened After

interactionlib.openedafter

Opened Before

interactionlib.openedbefore

Category

interactionlib.category

Subcategory

interactionlib.subcategory

Product Type

interactionlib.producttype

Problem Type

interactionlib.problemtype

Search Knowledgebases Advanced–KnownError Library Tab

Tab Name : Search Knowledgebase Advanced – KnownError Library Tab Form Name: kmknowledgebase.advsearch.g Table Name: kmquery Label

Field

Label

Field

Known Error ID

knownerrorlib.id

Problem Owner

knownerrorlib.ownedby

Description

knownerrorlib.description

Priority

knownerrorlib.priority

Root Cause

knownerrorlib.rootcause

Assigned to Group

knownerrorlib.assignment

Status

knownerrorlib.status

Impact Assessment

knownerrorlib.impact

Resolution

knownerrorlib.resolution

Urgency

knownerrorlib.severity

Opened By

knownerrorlib.openedby

Workaround

knownerrorlib.workaround

Opened After

knownerrorlib.openedafter

Primary Configuration Item

knownerrorlib.primaryci

Opened Before

knownerrorlib.openedbefore

Category

knownerrorlib.category

Subcategory

knownerrorlib.subcategory

Product Type

knownerrorlib.producttype

Problem Type

knownerrorlib.problemtype

Search Knowledgebases Advanced–Problem Library Tab

Tab Name : Search Knowledgebase Advanced – Problem Library Tab Form Name: kmknowledgebase.advsearch.g Table Name: kmquery Label

Field

Label

Field

Problem ID

problemlib.id

Problem Owner

problemlib.ownedby

Description

problemlib.description

Priority

problemlib.priority

Root Cause

problemlib.rootcause

Assigned to Group

problemlib.assignment

Status

problemlib.status

Impact Assessment

problemlib.impact

Resolution

problemlib.resolution

Urgency

problemlib.severity

Opened By

problemlib.openedby

Workaround

problemlib.workaround

Opened After

problemlib.openedafter

Primary Configuration Item

problemlib.primaryci

Opened Before

problemlib.openedbefore

Category

problemlib.category

Subcategory

problemlib.subcategory

Product Type

problemlib.producttype

Problem Type

problemlib.problemtype

4. Incident Queue

Name : Incident Queue Form Name: sc.manage.problem.g Table Name: probsummary Subformat: sc.manage.sub.format Label

Field

Queue

$L.switch.inbox

View

$L.inbox

Label

Field

Thank You