Six Sigma Project Charter Form

Six Sigma Project Charter & Title

_____________________

(Problem Statement)

Business Unit

Product/Service Family

Name (Black Belt/Green Belt)

Telephone Number/e-mail

Champion

Plant/Site

Project Start Date

Project Target Completion Date

Element

Description

1. Process Impacted

Where opportunity exists

2. Benefit to Internal/External Customers:

Define the customer, most critical requirements and note channel customers

3. Business Case: (results in Current Year $’s)

Define the improvement in business performance (e.g., sales and income) that is anticipated and when.

4. Purpose/Objective /Problem Statement

State project’s purpose, overall objective/problem

5. Project Scope

Define the part of the process that will be investigated.

6. Team Members

List Core Team and technical experts

7. Goals

Define the Baseline, your Goal for the project (How much improvement), and the Best Case target for improvement. Use the primary metrics: Capability in Sigma Level, Cost of Poor Quality, Productivity Customer Service or other. (See definitions)

Charter

Common Metrics (Choose based on drivers)

Baselin e

Your Goal by Project End Date (This is the net Improve ment)

Best Case Goal

Common Units (Choose appropri ate units)

Capabili ty

Sigma

COPQ

$

Producti vity/Val ue

Input/ou tput $

Custom er Service Other Goals 8. Schedule

Key milestones / dates

Project Start

D – Define

“D” Completion

M – Measure

“M” Completion

A – Analyze

“A” Completion

I – Improve

“I” Completion

C – Control

“C” Completion Project Completion

9. Final Presentation

Date:

On-Time %

Milestone Chart for Project Management Task/Tool Date to Tools listed are mandatory for every project Complete

Completion Date

Status

1 Project Defined & Scoped 2 Process Map 3 Value Stream Map (As Is) 4 Cause & Effect Matrix 5 Failure Modes & Effects Analysis First 5 tools should be completed within two weeks. Other tools expected are: 6 7 8 9 10

Solutions implemented Solutions validated Control Plan Implemented

Definitions: This table shows what types of metrics are often best used to describe the baseline and improvement for Six Sigma projects. The Belt and Champion may choose other metrics and units of measure to reflect the “Voice of the Customer.” Category Quality

Cost of Poor Quality Productivity

Metrics First Time Through Yield (FTTY) RTY (Rolled Throughput Yield) DPU (Defects per unit) DPMO (Defects per million opportunities) Sigma level Scrap, Rework, Warranty, Tech Support, Premium shipping costs, Downtime, Obsolete inventory, Special Concessions, Costs per error Input/Output, Capacity, Headcount Throughput (cost per time) Time (cycle time), Operating Effectiveness & Efficiency (OEE)

All Six Sigma Belts should complete the project charter with the Champion. The Controller should be involved at the start if financial savings are expected. The Controller takes responsibility for savings validity.

Rev. 12/10/00