Situational Leadership

Situational Leadership

Prepared By: Arpit Shah

Operations Manager – ManageIT Rajasthan

Overview Directive and Supportive Behavior  Situational Leadership II Model 

Directive & Supportive Behavior

Directive/Task Behavior Involves:  Clearly Telling People • What to Do • How to Do It • Where to Do It • When to Do It  And Then Closely Supervising Their Performance

Supportive/Relationship Behavior Involves:  Listening to People  Providing Support and Encouraging Their Efforts  Facilitating Their Involvement in Problem Solving and Decision Making

Leadership Variables

Interim Summary •Directive/Supportive Behavior •Leadership Variables

Situational Leadership Model

(High) THE S U P P O R T I V E

FOUR LEADERSHIP STYLES

High Supportive and Low Directive Behavior

High Directive and High Supportive Behavior

S3 S2 S4 S1

B E H A V I O R

Low Supportive and Low Directive Behavior

(Low)

High Directive and Low Supportive Behavior

DIRECTIVE BEHAVIOR

HIGH

D4 DEVELOPED

MODERATE

D3

(High) LOW

D2

D1 DEVELOPING

DEVELOPMENT LEVEL OF FOLLOWER(S)

8

Subordinate’s Development Level 

Competence: Task, Knowledge and Skills



Commitment: Motivation and Confidence

9

Levels of Development 

D1 - “Enthusiastic Beginner”



D2 - “Disillusioned Learner”



D3 - “Reluctant Contributor”



D4 - “Peak Performer” 15

Levels of Development D1 Low Competence, High Commitment

“Enthusiastic Beginner”

Levels of Development D2 Some Competence, Low Commitment

“Disillusioned Learner”

Levels of Development D3 Moderate to High Competence, Variable Commitment

“Reluctant Contributor”

Levels of Development D4 High Competence, High Commitment

“Peak Performer”

Levels of Development 

D1 - Low Competence, High Commitment “Enthusiastic Beginner”



D2 - Some Competence, Low Commitment “Disillusioned Learner”



D3 - Moderate to High Competence, Variable Commitment “Reluctant Contributor”



D4 - High Competence, High Commitment “Peak Performer”

15

Development Level is Task Specific!

THE FOUR LEADERSHIP STYLES

(High) S U P P O R T I V E

High Supportive and Low Directive Behavior

High Directive and High Supportive Behavior

S3 S2 S4 S1

B E H A V I O R

Low Supportive and Low Directive Behavior

(Low)

High Directive and Low Supportive Behavior

DIRECTIVE BEHAVIOR

HIGH

D4 DEVELOPED

MODERATE

D3

(High) LOW

D2

D1 DEVELOPING

DEVELOPMENT LEVEL OF FOLLOWER(S)

18

Directing    

High Directive, Low Supportive Leader Defines Roles of Followers Problem Solving and Decision Making Initiated by the Leader One-way Communication

19

THE FOUR LEADERSHIP STYLES

(High) S U P P O R T I V E

High Supportive and Low Directive Behavior

High Directive and High Supportive Behavior

S3 S2 S4 S1

B E H A V I O R

Low Supportive and Low Directive Behavior

(Low)

High Directive and Low Supportive Behavior

DIRECTIVE BEHAVIOR

HIGH

D4 DEVELOPED

MODERATE

D3

(High) LOW

D2

D1 DEVELOPING

DEVELOPMENT LEVEL OF FOLLOWER(S)

20

Coaching    

High Directive, High Supportive Leader Now Attempts to Hear Followers Suggestions, Ideas, and Opinions Two-way Communication Control Over Decision Making Remains With the Leader

21

(High) THE S U P P O R T I V E

FOUR LEADERSHIP STYLES

High Supportive and Low Directive Behavior

High Directive and High Supportive Behavior

S3 S2 S4 S1

B E H A V I O R

Low Supportive and Low Directive Behavior

(Low)

High Directive and Low Supportive Behavior

DIRECTIVE BEHAVIOR

HIGH

D4 DEVELOPED

MODERATE

D3

(High) LOW

D2

D1 DEVELOPING

DEVELOPMENT LEVEL OF FOLLOWER(S)

22

Supporting    

High Supportive, Low Directive Focus of Control Shifts to Follower Leader Actively Listens Follower Has Ability and Knowledge to Do the Task

23

(High) THE S U P P O R T I V E

FOUR LEADERSHIP STYLES

High Supportive and Low Directive Behavior

High Directive and High Supportive Behavior

S3 S2 S4 S1

B E H A V I O R

Low Supportive and Low Directive Behavior

(Low)

High Directive and Low Supportive Behavior

DIRECTIVE BEHAVIOR

HIGH

D4 DEVELOPED

MODERATE

D3

(High) LOW

D2

D1 DEVELOPING

DEVELOPMENT LEVEL OF FOLLOWER(S)

24

Delegating     

Low Supportive, Low Directive Leader Discusses Problems With Followers Seeks Joint Agreement on Problem Definitions Decision Making Is Handled by the Subordinate They “Run Their Own Show”

25

Increasing Follower Development Level     

Tell Them What You Want Them to Do Show Them What You Want Them to Do Let Them Try - There Is Some Risk Observe Performance - Focus on the Positive Manage the Consequences

Five Step to Training Winners     

Tell Them What You Want to Do Show Them What You Want to Do Let Them Try – There is Some Risk Observe Performance – Focus on the Positive Manage the Consequences

Situational Leadership is not something you do “TO” people but something you do “WITH” people.