Sima Mukolera
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1 SIMA MUKOLERA 3 Glenshephard Drive Scarborough Tel:
ON M1K 4N2
647-832-7447
Email: [email protected]
Objective: Seeking to obtain challenging positionas a customer care representative in a progressive environment providing opportunity for growth where I can utilize my knowledge and acquire new skills to become a valuable team member.
Highlights of qualification -English -Responsible, punctual and patient -Efficient worker
with excellent
interpersonal skills, quick learner
-Ability to work independently and without assistance -Excellent computer knowledge: Microsoft office 2007; window XP; Vista and Internet -Have ability to work under pressure, flexible
Skills: -Customer contact agent (call centre) -Airline ticket reservation agent -Receptionist -Marketing coordinator specialist
SIMA MUKOLERA
2 Professional experience: Marketing (East African Business Week news paper) Received information from customers to promote their products Responded to customers and solved their problems in the professional manner: inbound and outbound calls. Supervised and solved problems in seniors houses Employment history: Hellenic Home Supervising and solving senior’s problems (Toronto).............................................May 2008- to present Customer contact agent (Telephone company) (Tanzania)............................................1998-2005 Marketing Assistant East African Business Week news Paper (Tanzania) .....................................................2005-2006 Contacted customers, collected their information in data base for the EASURP project (Tanzania)................................................................................................ ...................2006-Dec.2007
Education: City Adult Learning Centre (Toronto)......................................................................2008-to present IATA Diploma Tanzania Raha Tower Airline College (Tanzania) ........................................................................1995-1996
Reference: Available upon request
3
ON M1K 4N2
647-832-7447
Email: [email protected]
Objective: Seeking to obtain challenging positionas a customer care representative in a progressive environment providing opportunity for growth where I can utilize my knowledge and acquire new skills to become a valuable team member.
Highlights of qualification -English -Responsible, punctual and patient -Efficient worker
with excellent
interpersonal skills, quick learner
-Ability to work independently and without assistance -Excellent computer knowledge: Microsoft office 2007; window XP; Vista and Internet -Have ability to work under pressure, flexible
Skills: -Customer contact agent (call centre) -Airline ticket reservation agent -Receptionist -Marketing coordinator specialist
SIMA MUKOLERA
2 Professional experience: Marketing (East African Business Week news paper) Received information from customers to promote their products Responded to customers and solved their problems in the professional manner: inbound and outbound calls. Supervised and solved problems in seniors houses Employment history: Hellenic Home Supervising and solving senior’s problems (Toronto).............................................May 2008- to present Customer contact agent (Telephone company) (Tanzania)............................................1998-2005 Marketing Assistant East African Business Week news Paper (Tanzania) .....................................................2005-2006 Contacted customers, collected their information in data base for the EASURP project (Tanzania)................................................................................................ ...................2006-Dec.2007
Education: City Adult Learning Centre (Toronto)......................................................................2008-to present IATA Diploma Tanzania Raha Tower Airline College (Tanzania) ........................................................................1995-1996
Reference: Available upon request
3
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