Shish Mba Sams Ibm Varanasi
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Reliance Communications Ltd. Running India’s largest network – A view from the trenches March 2008
Reliance Communications
Personal Business
Global Business
Enterprise Business
Infrastructure Business
Integrated play covering the entire telecom value chain
Reliance Communications
World’s largest network roll-out covering almost a billion people in India Coverage increasing from 10,000 to 23,000 towns
World’s largest IP enabled optic fiber cable network - 230,000 Rkms Submarine cable assets Of 110,000 Rkms
Covering almost 100% of rail & roadway routes
Terrestrial fiber cable metro & intercity
Pioneered wireless affordability in India Handset prices down from >$ 50 to <$ 20
Driven call rates down from >10 cents to <1 cent per minute
Launching nationwide GSM services
Coverage + Affordability = Profitable growth 3 of 17
Who Do We Serve?
Over 45 million consumers in India
Over 1.4 million individual global consumers
Over 200 major global carriers
Over 250 Multinationals
Over 800 out of Top 1,000 Indian large enterprises
Over 10,000 Indian Small & Medium Enterprises (SMEs)
Over 300,000 wireless data customers (Datacard)
Unparalleled customer franchise in India and globally 4
Market Leader Across Multiple Segments
#
Largest carrier of wireless data Largest in enterprise data services: >50% market share Largest private PCO operator: >50% market share Largest carrier of international voice: >40% market share Largest international data provider in India/Middle East/Asia Largest retailer of wireless handsets Largest independent wireless infrastructure provider
“Youngest, Fastest, Largest” 5
Robust Infrastructure to Support Customers Dhirubhai Ambani Knowledge City •
140 acre plot – ten acres lush green lawns and eight acre lake
•
5.4 million sq. meter area; 14 buildings ; 12,000 personnel
•
Several food courts, banks, ATMs & guesthouses
•
Eco-friendly zero discharge facility ; 2252 parking slots; helipad
•
Own HVAC and power distribution system
Telecom Infrastructure •
14,000 towers 23,000 towers by March 2009 in 23 circles with capacity of 4 co-tenants
•
Broadband access in 42 Indian cities with 727,000+ buildings connected directly to network serving over 901,000 access lines
•
Deploying Broadband and WiMax network in top 10 cities in the country to cover 4 million SMEs. 6
Robust Infrastructure to Support Customers Retail Presence •
2,000 exclusive Reliance World and Reliance Express stores 700+ Indian cities.
•
Largest chain of digital entertainment centers in the country
•
5 lakh+ retailers sell connections or recharge of prepaid mobile and FWPs in our coverage footprint.
•
2nd largest retailer of handsets - with throughput capacity for over 24 million handsets per annum
Network Operations and Data Centers •
Largest and most advanced NOC in the world
•
300,000 sq ft of data centre space – 4x the nearest competitor6 World class Level 3 Data Centers at Mumbai &Bangalore measuring 2.6L Sq.Ft.
•
Hosting 9000+ Server Racks and 1400+ TB of storage capacity
•
Expansion at Delhi, Chennai, Hyderabad &Kolkata resulting in an additional capacity of over 800,000 - Sq. ft. 7
Robust Infrastructure to Support Customers Reliance Mobile World Suite •
Comprehensive range of service applications
•
Popular across all user demographics and geographies
•
Over 200 content partners and over 10,000 content items
•
Credit Card on the Mobile
Contact Centers •
8,000-employee, multi-lingual contact centre facilities at Navi Mumbai & Chennai
•
5L + customers serviced per day through with 10,000 users during peak hours
•
Operates on 24x7 basis with online integration with other IT systems in RCOM 8
Robust Infrastructure to Support Customers IT Operations •
More than 1500 Million CDRs per day
•
More than 1.5 million eRecharge per day
•
More than 1,800 TB data storage
•
IT support in more than 6,000 towns for over 60,000 IT users
•
Data ware house growth : more than 160 GB a day
•
More than 7 lakh emails a day across group
New Products & Services •
DTH services to provide DVD quality picture & better viewing experience
•
IPTV to provide interactive TV & Video services, movies & music on demand, interactive program guide and gaming 9
Learning You will never be prepared for the unexpected Think big – large scale Build resilience and redundancy in network, infrastructure, IT and people Build strong processes and people competency Create a culture of innovation and ‘can-do-it’ attitude Rely upon an eco-system of strong technology partners
10
Thank you
Reliance Communications
Personal Business
Global Business
Enterprise Business
Infrastructure Business
Integrated play covering the entire telecom value chain
Reliance Communications
World’s largest network roll-out covering almost a billion people in India Coverage increasing from 10,000 to 23,000 towns
World’s largest IP enabled optic fiber cable network - 230,000 Rkms Submarine cable assets Of 110,000 Rkms
Covering almost 100% of rail & roadway routes
Terrestrial fiber cable metro & intercity
Pioneered wireless affordability in India Handset prices down from >$ 50 to <$ 20
Driven call rates down from >10 cents to <1 cent per minute
Launching nationwide GSM services
Coverage + Affordability = Profitable growth 3 of 17
Who Do We Serve?
Over 45 million consumers in India
Over 1.4 million individual global consumers
Over 200 major global carriers
Over 250 Multinationals
Over 800 out of Top 1,000 Indian large enterprises
Over 10,000 Indian Small & Medium Enterprises (SMEs)
Over 300,000 wireless data customers (Datacard)
Unparalleled customer franchise in India and globally 4
Market Leader Across Multiple Segments
#
Largest carrier of wireless data Largest in enterprise data services: >50% market share Largest private PCO operator: >50% market share Largest carrier of international voice: >40% market share Largest international data provider in India/Middle East/Asia Largest retailer of wireless handsets Largest independent wireless infrastructure provider
“Youngest, Fastest, Largest” 5
Robust Infrastructure to Support Customers Dhirubhai Ambani Knowledge City •
140 acre plot – ten acres lush green lawns and eight acre lake
•
5.4 million sq. meter area; 14 buildings ; 12,000 personnel
•
Several food courts, banks, ATMs & guesthouses
•
Eco-friendly zero discharge facility ; 2252 parking slots; helipad
•
Own HVAC and power distribution system
Telecom Infrastructure •
14,000 towers 23,000 towers by March 2009 in 23 circles with capacity of 4 co-tenants
•
Broadband access in 42 Indian cities with 727,000+ buildings connected directly to network serving over 901,000 access lines
•
Deploying Broadband and WiMax network in top 10 cities in the country to cover 4 million SMEs. 6
Robust Infrastructure to Support Customers Retail Presence •
2,000 exclusive Reliance World and Reliance Express stores 700+ Indian cities.
•
Largest chain of digital entertainment centers in the country
•
5 lakh+ retailers sell connections or recharge of prepaid mobile and FWPs in our coverage footprint.
•
2nd largest retailer of handsets - with throughput capacity for over 24 million handsets per annum
Network Operations and Data Centers •
Largest and most advanced NOC in the world
•
300,000 sq ft of data centre space – 4x the nearest competitor6 World class Level 3 Data Centers at Mumbai &Bangalore measuring 2.6L Sq.Ft.
•
Hosting 9000+ Server Racks and 1400+ TB of storage capacity
•
Expansion at Delhi, Chennai, Hyderabad &Kolkata resulting in an additional capacity of over 800,000 - Sq. ft. 7
Robust Infrastructure to Support Customers Reliance Mobile World Suite •
Comprehensive range of service applications
•
Popular across all user demographics and geographies
•
Over 200 content partners and over 10,000 content items
•
Credit Card on the Mobile
Contact Centers •
8,000-employee, multi-lingual contact centre facilities at Navi Mumbai & Chennai
•
5L + customers serviced per day through with 10,000 users during peak hours
•
Operates on 24x7 basis with online integration with other IT systems in RCOM 8
Robust Infrastructure to Support Customers IT Operations •
More than 1500 Million CDRs per day
•
More than 1.5 million eRecharge per day
•
More than 1,800 TB data storage
•
IT support in more than 6,000 towns for over 60,000 IT users
•
Data ware house growth : more than 160 GB a day
•
More than 7 lakh emails a day across group
New Products & Services •
DTH services to provide DVD quality picture & better viewing experience
•
IPTV to provide interactive TV & Video services, movies & music on demand, interactive program guide and gaming 9
Learning You will never be prepared for the unexpected Think big – large scale Build resilience and redundancy in network, infrastructure, IT and people Build strong processes and people competency Create a culture of innovation and ‘can-do-it’ attitude Rely upon an eco-system of strong technology partners
10
Thank you
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