Shift C Check Off List

Econo Lodge Front Desk A.M. Check Off List Date: 7-8 am

______________

Staff: ________________

Count the cash drawer, verify no overage/shortage, report any discrepancies to MOD Count Disney and ART tickets. Verify count matches inventory log from last shift's count. Report any discrepancies to MOD Read & Initial log book. Follow up on any issues needing to be resolved.Take follow up from N.Auditor. Print Emergency Report Print Hotel Journal Detail. Check for excess/ high usage of phone Print an auto authorization list. Any guest that have exceeded their limit take an additional authorization 8-11am Print Arrival report. Follow up on any special requests such as, Rollaways,Cribs, adjoining rooms, location of room. Inform Housekeeping all special request and have them place in room. Review Arrival report verify no duplication reservations. Verify all reservations have 1 day authorization or are direct bill. When occupancy 80% and above do a 3 days preplanning on arrivals. Cancel any reservation not guaranteed. Ensure all guest that have had a comfortable stay are given the Thank you note. 11-11.30am Print Departure list 11.00AM and forward to Housekeeping. Call departures and check if they are staying over. Ensure we have valid form of payment. Quote rate of the day for the guest. If the guest is paying a higher rate than quote, rate remains the same. Guest who are planning on leaving, inform them they have until 12.00pm as late checkout, failing which we would have to charge them late checkout fee of $40.00 + tax. 11.30am-1.30pm

Print Bucket Check report. Verify credit card imprint, Guest name, Departure date,Rate correct. Resolve any discrepancies. Ensure all departure registration cards have been removed from the room racks. Monitor available rooms to check in throughout shift. After checking in a room, give the guest a Welcome call 10-15 minutes after they check in to ensure they are comfortable log into the Welcome call log.Do not call after 10.00PM Ensure the Shift Log has been taken care of by H/Keeping or Maintenance 1.30-3.00pm Clear all paper work from your shift. Ensure the area is clean. Document all pass on information in Front Desk log for next shifts. Print your shift reports. Verify cash drawer is at correct amount after drop amount is verified on your shift report.Any shortages in the cash drawer must be taken out of your shift drop, any overages must be droped with your shift drop. Fill out the Cash Receipt Form. Ensure you fill in all information. This form is to be included in your cash drop envelope. Also include all ticket acknowledgement forms from all tickets sales on your shift. Close your shift. Ensure you staple itemized sheet onto yur drop envelope. Verify that you enter the correct amount to be dropped including any overage or shortage in your drop amount. A complete explanation must be writtern on your shift report included with your drop. Verify that someone witnesses your cash drop. Count Disney and ART tickets and log onto inventory sheet. Leave notes of any discrepancies in Shift Log. Pass on any information or messages to the PM shift. Ensure all notes are logged in the Shift Log book. All shift paperwork, including AM shift checklist and all back up reports are filed.

Econo Lodge Front Desk P.M. Check Off List

Date

______________

Staff: ________________

3-9pm

Count the cash drawer, verify no overage/shortage, report any discrepancies to MOD Count Disney and ART tickets. Verify count matches inventory log from last shifts count. Report any discrepancies to MOD Read & Initial log book. Follow up on any issues needing to be resolved & endorsements from previous shift. Print emergency reports Print Departure list. Verify all departures are checked out. Check with Housekeeper any remaining departures and see if they are stay overs. If stayover, collect advance cash payment or credit card authorization. Print Arrival Report. Follow up on any special requests, rollaways, cribs, adjoining rooms, location of rooms. Block room for same day reservation and inform Housekeeping to place rollaway,crib if required. Before Housekeeping leaves verify if all requests are handled and items placed in rooms. Review Arrival report. Verify no duplicate reservations. Ensure all arrivals are guaranteed with a valid credit card or direct bill to company and have at least one night room and tax authorized. Cancel any reservations not guaranteed with a credit card or direct bill to company. View In House Guest list- check credit card authorization. Any guest that have exceeded their limit take an additional authorization Call all Do Not Disturb rooms given by Housekeeping and inform them or print a message that Housekeeping was unable to clean their rooms because of the Do Not Disturb sign but should they require fresh towels to call the Front Desk. Give a Welcome/Courtesy call 10-15 minutes after the guests check in to ensure they are comfortable. Log into the Welcome call log. Do not call after 10.00PM Ensure the Shift Log has been taken care of by H/Keeping or Maintenance Update the Housekeeping room status in the Profit Manager Print Vacant room list. Ensure all phones have been turned off. Print Occupied Rooms report. Check all rooms with telephone charges. Verify if a cash deposit or credit card imprint on file. If room and tax is Direct bill ensure a second folio is created for incidental charges. Perform Bucket Check. Verify: Credit card imprinted & swiped; Guest name matches cc holder; Rates are correct; telephone # & address are complete. Resolve any discrepancies. Keep MOD informed. Check fax machine every hour if there is a booking for the day; this should be inputted in the system. If guest receives faxes post charges to their folio and inform guest to collect their fax from the Front Desk. If guest needs to send a fax quote the charge, send fax and post the charge. Update the Guest email list on Econo My Docs. Email to [email protected] daily Close the swimming pool gate at 9:00 p.m. sharp.

9-11pm Document all pass on information in Shift log for next shifts. Print your shift reports (Journal Detail, Shift Reconciliation & Close out shift). Attach copies of cash deposit refund folios w/ guest's signature. Fill out the Cash Receipt Form. Ensure you fill in all information. This form is to be included in your cash drop envelope. Also include all ticket acknowledgement forms from all tickets sales on your shift. Ensure cash drawer is at correct amount. Any shortages must be paid immediately and any overages must be included in your cash remittance drop. A complete explanation must be writtern on your shift report included with your drop. Close your shift. Verify that someone witnesses your cash drop. Count Disney and ART tickets and log on the inventory sheet. Leave notes of any discrepancies in Shift Log. Endorse to next shift. Pass on any information or messages to the next shift. Ensure all notes are logged in the Shift Log. File all shift paperwork and check off lists. Ensure the area is clean before clocking out.

Night Audit A.M. Front Desk Check Off List

Date

______________

Staff: ________________

5-7AM Count the cash drawer, verify no overage/shortage, report any discrepancies to MOD Count Disney and ART tickets. Verify count matches inventory log from last shifts count. Report any discrepancies to MOD Read & Initial log book. Follow up on any issues needing to be resolved.Take follow up from N.Auditor. Print backup reports: Arrival list, Departures list, In House Guest list, Vacant Rooms list, Bucket Check report, Credit Check report.

Review Arrival report verify no duplication reservations. Verify all reservations have 1 day authorization or are direct bill Cancel any reservation not guaranteed. Ensure all guest that have had a comfortable stay are given the Thank you note. Ensure all follow up is recorded on the Log Book and brought to the A.M shift attention before you leave. Ensure Guest Care Log follow up is also given to the A.M shift before you leave.

Clear all paper work from your shift. Ensure the area is clean. Document all pass on information in Front Desk log for next shifts. Print your shift reports. Verify cash drawer is at correct amount after drop amount is verified on your shift report.Any shortages in the cash drawer must be taken out of your shift drop, any overages must be dropped with your shift drop. Fill out the Cash Receipt Form. Ensure you fill in all information. This form is to be included in your cash drop envelope. Also include all ticket acknowledgement forms from all tickets sales on your shift. Close your shift. Ensure you staple itemized sheet onto yur drop envelope. Verify that you enter the correct amount to be dropped including any overage or shortage in your drop amount. A complete explanation must be writtern on your shift report included Verify that someone witnesses your cash drop. Count Disney and ART tickets and log onto inventory sheet. Leave notes of any discrepancies in Front Desk Log. Pass on any information or messages to the PM shift. Ensure all notes are logged in the Front Desk Log book. All shift paperwork, including AM shift checklist and all back up reports are filed.