SHAHZAD KHAN : 9711598050 :
[email protected]
OBJECTIVE: Looking forward for a challenging and responsible position as L1 Support Engineer In a reputed company that will utilize my education & Customer Support experience. Linux, Window, Lotus Clint 6.5 and Basic Network knowledge. I have 5 year Experience in the field of IT Multi Companies. Offer me opportunities and exposure for my overall development in the computer Industry.
EDUCATIONAL QUALIFICATIONS
MCA from Sikkim Manipal University ( Results awaited ) B.A from Ranchi University MCP Win2k Certification (IACM ) Advance Hardware Course ( Info park ) Diploma Computer Aplicant ( RCSM ) Three Month Linux Course ( Foster )
SKILL & KNOWLEDGE LINUX:
DHCP - Standard setup as well as having IP address bound with specific MAC address on network Samba with ACL Permissions File Sharing Backup/Recovery/Troubleshooting, ACL-permission, Log-management, etc. Squid Proxy with ACL - Setup, Config, log/cache/user management, Website blocking, User access on time/day basis etc. Installation – Network (NFS/FTP/HTTP),Kick start CD-ROM. Disk Management – Partitioning tools like fdisk, sfdisk etc, File System Management - ext3 File system Utilities, LVM – Physical, Logical, volumes, volume groups – Extending filesystems on LVM, Disk Quota – automounter, RAID Configuration. RedHat Linux Startup process - init - /etc/inittab - /etc/init.d service scripts Runlevels – chkconfig. User/group management – authconfig – Shadow passwords – user/group management commands. Servers – FTP, NFS, NIS, DNS Package management – RPM & YUM – several command options for RPM & YUM Troubleshooting – Rescue mode – sulogin etc. Firewall/ service - IP-Forwarding, Port-scanning/blocking/opening etc., Routing between LANs.
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File system recovery, boot loader failure recovery etc. Given rights and permissions to users, changed ownership of files & directories
Monitoring, Troubleshooting, management, maintainance of Local Area Network. PATNI COMPUTERS TECHNOLOGIES: 23 April 08 till date. Sr Engineer PROJECT : OIL NATURAL GAS CORPORATIN LIMITED - NEW DELHI
Job Description Managing a team of 5 skilled engineers with It infrastructure of 500 Desktops Monitor Helpdesk call / ticket queues to ensure faster response and resolution times as well as monitor and review the calls with users for quality and conduct regular performance reviews to ensure quality and timely responses. Supervise helpdesk and desktop support staff. Conduct performance evaluations; make hiring and disciplinary decisions. Facilitate staff meetings. Vendor Management: Managing timely requirements from Back to Back vendors. Developing more vendors for better service delivery. Handling escalations for service calls with vendors Consumable Business: Planned and implemented consumable business at site. All co-ordination required executing orders, increasing profits & vendor management. Databank: Maintaining and updating all data related to Asset, Billing, Collection, Penalty, Profitability and consumable business. Presenting reports to management on this database whenever required. Customer management: Handling customer escalations related to commercials or support issues. Co-ordination with management and team members and ensuring 100% customer satisfaction. Squid – Proxy Server (Linux based) Restriction on unwanted sites, URL & Domain Filtering, HTTP Accelerator, IP Restriction, username & Password authentication, Cache-in Server, Messenger (Yahoo & MSN) restriction, Time & days restriction, Keywords Restriction. User wise site access HP Server. Taking backup of all departments deta and system on Tape drive. Troubleshoot and rectify the problem related Desktop Computer Hardware & Software. Resolve the problem related to mails (Lotus Client) and Virus. Troubleshoot the problem related to Local Area Network and Switch. Troubleshoot and rectify the problem related to Local Area Network & Internet. Provide onsite customer support. Troubleshooting and rectification of problem related Desktop Computer Hardware & Software. Troubleshoot and rectify the problem related to LCD & DLP Projector.
Coordination between End-user, Technical support team for understanding and resolution of problems.
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RENOVISION: 12 MARCH 2007 To 22 April 08- Desktop ENGINEER PROJECT : MAX NEW YORK LIFE INSURANCE - GURGAON Job Description
I have experience of Communicating with Users, Understanding their problems and satisfying them by solving problems
All kind of Company software
and Application related problem through Net meeting Desktop level troubleshooting Including Hardware, Software Configuration and Handling .
Lotus 6.5 Client, Installation and configuration of various operating systems and Network related problem handle. Implement Print sharing server and tackle network printer issue.
Managing a sum of 20 Linux desktop installed with application and Troubleshooting Linux with e2fsck, setting up printers, connecting servers through ftp and services like ssh, lpd, Client. Installation of Anti-Virus Servers. Virus Removal And Anti Virus Configuration Internal support for all the internal Application’s
PATNI COMPUTERS TECHNOLOGIES: 25 FEB 2005 TO MARCH 2007 CUSTOMER SUPPORT ENGINEER PROJECT: BHARTI - NEW DELHI Job Description Cache-in Server, Messenger (Yahoo & MSN) restriction, Time & days restriction, Keywords Restriction. User wise site access HP Server. I have experience to troubleshoot problems on linux Servers and Workstations
Shifting the Call Center from Delhi & Gurgaon to Noida and reestablished.
Taking backup of all departments deta and system on Tape drive.
Lotus notes Migration R 5.0 to 6.5 in more than 400 pcs.
Migration of IPS (from Static to Dynamic IP’s).
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Configuration of ADC,DHCP, UP gradation of 200 workstations from window98, window 2k professional and XP professional.
Company Software,Ms-office and Network related all logged call Ticket no. issue attend to user’s.
WELCOME INTERPRISES: 15 JAN 04 TO FEB 05 Customer Support ENGINEER INCLUDE REMOTE SIDE 12 BRANCH PROJECT : LIFE INSURANCE CORPORATION OF INDIA (LIC) - LUDHIANA Job Description
Troubleshooting Linux based Problems Installed and Managing Server. Enabled Services like FTP,TELNET, DHCP, Managing printers service through cups. Troubleshooting of LaserJet, desk jet, Dot-matrix & Line Printers. Handle Twelve branches alone of Ludhiana division. Managing Wan of 64kbps leased line and troubleshooting and Monitoring branch to branch. Linux OS and Hardware related Problem Complete Linux setup. Installation of Linux 8.0 in IBM X-225 series Intel Xeon Server, Implementin. STRENGTH Positive attitude Dependable Corporate Reliable & Creative Motivated & Diligent
PERSONAL
DETAILS :
Father's Name
:
Late: Nabi Bux khan
Mother’s Name
:
Samina Khanam
Date of Birth
:
15th Nov 1978
Sex
:
Male
Nationality
:
Indian
Marital Status
:
Single
Languages known
:
English, Hindi, Urdu & Oriya.
Address
:
B 2/29 1ST Floor Marva House Behind Shalimar Cinema Hari Nagar Ashram New Delhi -110014
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References
:
References will be furnished when
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