Shabbir Talib

Information Gateways. S H A B B I R TA LI B EXPERIENCE SUMMARY A total of 14 years extensive technical experience in design, installation, maintenance and trouble-shooting of networking hardware and software. Key areas of duties have included design, installation, upgrades, administration, maintenance and trouble-shooting of Novell NetWare & Microsoft Windows Server OSes and LAN & WANs hardware in mid-to-large heterogeneous environment. Additionally, have shown high level of competence in providing leadership to junior staff, support to senior staff in various technical areas of computing and worked with vendors & service provides to resolve problems. Excellent in product analysis, report writing, briefing and presentation skills. My problem solving skills have earned me my keep and promotions. CAREER SUMMARY ♦ Design, performance analysis and tuning, installation, administration and trouble-shooting of Cisco Routers, 3Com Switches, Windows family of operating systems, and Novell NetWare. ♦ Extensive experience in desktop management applications such as SMS, ZENWorks and SUS. ♦ Upgrade/Migrate server OSes from NetWare 3.x to 4, 4 to 5, 5 to 6 and Windows NT 4 to Windows 2000. ♦ Monitoring, performance analysis and tuning of network devices using HP OpenView. ♦ Hardening operating systems from intrusions, structuring architecture for deployment of critical security updates ♦ Security Auditing using Nessus and Microsoft Baseline Security Analyzer ♦ Good understanding and working knowledge of Intrusion Detection Systems, IP, ARP, TCP, UDP, ICMP, IPX/SPX, NetBEUI, WINS, DNS and DHCP. ♦ Good working knowledge of Intel Pentium-Based Servers, PCs, printers, scanners, digital cameras. ♦ Design, performance analysis and tuning, installation, trouble-shooting, maintenance and configuration of SANs, servers, workstation, disk arrays, SCSI devices, print servers, switches, hubs, and LAN cabling ♦ Automate various administrative tasks through batch files and scripts. ♦ Fair knowledge of web server installation, JavaScript, Cascading Style Sheets and HTML Programming SKILL SET Network Operating Systems Analyzers Connectivity Directory Services Protocols Network/Server/Desktop Management Messaging/GroupWare Web Servers and Internet Browsers PC Software

SAN, Servers and Workstations Network Devices Printers

Novell NetWare (6, 5.x/4.1/4.02/4.01/3.12/3.11), Microsoft Windows 2003/2000, Windows NT Server 4.0 Microsoft SMS Network Monitor 2.0, McAfee Sniffer Pro 4.5 Cisco Routers 7513, 3640, 3620, Network Hubs (HP, AT&T, 3Com), 3Com Switches, NICs, Modems (Analog and Digital), Microsoft Proxy Server, NT Remote Access Servers Novell eDirectory, Microsoft Active Directory IPX/SPX, TCP/IP, NetBEUI, PPP, SLIP Novell ZENWorks for Desktop 3.2, 2.0, Novell ZENWorks for Servers 2.0, HP OpenView Network Node Manager 4.5, Brightstor Arcserve 9.0, 7.0, 6.6 Novell GroupWise 6.0/5.5, Microsoft Exchange 2003/5.5/4.0 Apache, IIS 6.0/5.0/4.0, Netscape Navigator 6, Internet Explorer 6 Windows XP/2000/NT, Windows 95/98/3.1, OS/2 Warp, DOS 3.2 - 6.x, MS Office, WordPerfect, MS-Mail, MS-Exchange/MS-Outlook, Lotus Smartsuite, Norton Utilities, Microsoft FrontPage, NetObjects Fusion 4.0, Hyper Terminal, Telnet, FTP, Wollongong Pathway (Terminal Emulator) DELL EMC/6300/4300, IBM 7000 (rack mounted), Compaq Proliant, HP NetServer, Intel Pentium-based workstations (Compaq/Dell/HP/IBM/NCR) Routers (Cisco 3620, 3640, 7200), Hubs (3Com/Cisco) Switches (3Com) HP 4050, 5si, 5, 4si, 4, 4p, III, IIISi, Lexmark and Epson

Information Gateways. EDUCATION 1986-1988 – Bachelor of Commerce – University of Bombay, Bombay, India INDUSTRY CERTIFICATION 2004 2003 2003 2002 2000 2000 1999 1996 1995

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Microsoft Certified Systems Engineer (MCSE Windows 2003 + Exchange) Microsoft Certified Systems Engineer (MCSE Windows 2000) Novell Certified NetWare Engineer (CNE 6) Microsoft Certified Professional (Windows 2000 Server, Windows 2000 Professional) Cisco Certified Network Associate (CCNA 2.0) Novell Certified NetWare Engineer (CNE 5) Microsoft Certified Systems Engineer (MCSE Windows NT) Novell Certified NetWare Engineer (CNE) Novell Certified NetWare Administrator (CNA)

PROFESSIONAL EXPERIENCE Information Gateways, MI, USA Sr. Network Technical Support

June 1999 – To Date

A consulting firm providing technical services to large corporate clients on project basis. CLIENT: District of Columbia Fire and Emergency Medical Services Oct ‘99 – Sep ‘04 ♦ Migrate NetWare from version 5 to 6 ♦ Migrate from a Windows NT 4.0 Domain to NetWare 5 ♦ Design, Install and Manage a implementation of DHCP, DNS and SLP Directory Agent Services on a NetWare 6 Cluster ♦ Design, Implement and Manage Dell EMC cx200 SAN on NetWare 5 ♦ Design, Implement and Manage ESRI GIS Application on a Windows 2000 Terminal Server. ♦ Design and Upgrade Tape Backups using Veritas BackupExec for Windows 2000. ♦ Upgrade Microsoft Internet Explorer from 5 to 6 using Internet Explorer Administration Kit. ♦ Perform Security Audit of Routers, Switches, Printers, Servers and Workstations using Nessus. ♦ Structuring architecture for deploying security patches for Windows Operating Systems using Windows Scripting. ♦ Install and Manage Microsoft Software Upgrade Services, Configure Windows 2000/XP Desktops for Automatic Updates. ♦ Managing Windows 2000 Desktops using Administrative Templates ♦ Design, Upgrade and Manage Tape Backups using BrightStor ArcServe 9.x for NetWare ♦ Configured and Deployed Netware Client Upgrade using ACU (Automatic Client Upgrade) ♦ Protect network from hacks by closing ports on the router using ACLs. ♦ Installed and Configured Router Traffic Grapher (MRTG) for historical analysis and application impact on current network infrastructure. ♦ Design, Install and Manage Domain Name Service (DNS) and Dynamic Host Control Protocol (DHCP) services for the agency’s use at 40 different locations. ♦ Design, Implement and Manage distribution of McAfee DAT file updates using batch files and Novell ZENWorks for Desktop ♦ Design, Implement and Manage centralized desktop management system and application distribution using Novell ZENWorks for Desktop ♦ Design, Implement and Manage LDAP for user authentication to Novell eDirectory. ♦ Design, Implement and Manage DirXML to synchronize Novell eDirectory with Microsoft Active Directory ♦ Design, Implement and Manage Novell Directory Services (eDirectory) 8 and Netware 5.x Network. ♦ Performance analysis and tuning of Novell Directory Services (eDirectory) 8

Information Gateways. ♦ Performance analysis and tuning, monitoring and bandwidth optimization of the wide area network including Cisco Routers (7513, 3640, and 3620). ♦ Migrated from a shared 10Mbps Ethernet to a switched 100Mbps network using 3Com switches. ♦ Designing methodology and implementation for migration from IPX to an IP only environment.

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CLIENT: Equal Employment Opportunity Commission (US Federal Agency) July ‘99 – Sept. ‘99 Involved in server rollouts and day to day administration of the network. Updating Novell NetWare servers for Y2K Compliance Providing support to Help Desk Personnel Designed the client network upgrade procedures for Y2K compliance.

April 1998 – March 1999 Diyar United Company, Kuwait Senior Network Technical Support A consulting firm providing technical services to large corporate clients on project basis. Working with them on their project with Kuwait Oil Company, user base of 3000+. ♦ Automating deployment of pre-configured systems using disk-imaging software, ImageBlaster. ♦ Providing tier II technical support to the help desk group for applications such as Windows 95, Microsoft Mail, Microsoft Office, Microsoft Outlook, Novell NetWare and Unix connectivity. ♦ Worked with the network team on migrating, maintaining user accounts, disk space monitoring/recovery, printing and other NetWare server’s issues. ♦ Providing technical support to the network and mail system administrator by researching, recreating problems, digging knowledgebase articles and technical information documents. ♦ Member of the First Tiger Team involved in resolving issues pertaining to the take-over of the network system particularly the parts which were not Y2K compliant, hardware was not supported etc., from the previous consultants. And the issues involved in the software (SupportMagic) being used at the Help Desk. New Horizons Training, Kuwait Network Systems Supervisor

May 1997 – March 1998

A Microsoft/Novell/Oracle/Corel Authorised Training Centre involved in training on major industry-wide used computer software. The organisation was also a Microsoft recommended support provider. ♦ Improvising, automating classroom set-up and installation by creating batch files, login scripts and making use of the network to distribute software. ♦ Implemented the DHCP Service under Windows NT Server to automate IP address assignments. ♦ Administering the Corporate Messaging System running on Microsoft Exchange 4.0, Web-Caching through Microsoft Proxy Server 2.0 and corporate Internet connection. ♦ Deployment, administration and training of the technical support staff on LABEXPERT’S Image Blaster Software, which allowed cloning of pre-configured systems. ♦ Supervision of the technical support section staff involving job assignments and day-to-day work. ♦ Providing technical solutions to customers on Microsoft Products through use of the Knowledgebase articles and/or first hand experience. ♦ Educating the technical support staff on tools and possible ways of reducing manpower and time involved in setting up of the classrooms. August 1992 – May 1997 Kuwait Real Estate Bank, Kuwait Network Technical Specialist A major bank involved in providing financial services to the local real estate market. ♦ Designed, installed, administered, and configured 10+ Netware 3.12 servers for production and development systems

Information Gateways. ♦ Management of IP and IPX network and IP addressing. Managing and distributing IP host file to servers and workstations. ♦ Installed, configured, replaced over 50 legacy dumb terminals and additional new installation of another 5075 personal computers. ♦ Administration, installation and trouble-shooting of the Novell network, NetWare servers, Windows family of operating systems and applications such as WordPerfect, Office, Terminal Emulators (Wollongong Pathway and Alifterm) ♦ Key involvement with ATandT who implemented the network cabling, design and layout and configuring and administration of network devices such as hubs, terminal servers, modems, and multiplexers. ♦ Used WordPerfect 5.1 (Arabic/English) to create macros and mail merge documents for printing application forms based on criteria’s set as per the banking application for which data was passed through a text file extracted from the DataFlex database. ♦ Created the ideal configuration under Windows 3.x for running of applications written in DataFlex (DOS) with Nafitha (Arabization of DOS) along with DOS based Terminal Emulator (Alifterm). ♦ Prepared the training material on the basis of first hand knowledge of the bank staff and delivered lectures on DOS, Windows 3.1 and WordPerfect. ♦ Improved productivity by providing one-to-one technical support to a base of over 150+ users on Windows 3.1/95, WordPerfect and Microsoft Office Products. November 1990 – July 1992 Feedback Marketing Services, Bombay, India Assistant Data Analyst The organisation was involved in market research for varied clients such as manufacturers of Heavy Engineering Products, Luggage, Consumer Durables, Food Products, etc. ♦ Generating cross tab reports using SPSS/+ on data collected for the market studies conducted and accumulated by the field staff. ♦ Gathering project specific reports from archives of the chamber of commerce, stock exchange, newspapers, etc. ♦ Doing field surveys for specialised industrial products such as compressors, bulk cargo, etc. ♦ Conducting group discussions on consumer industry products. November 1988 - June 1990 CompuBase, Kuwait Instructor/Counselor The organisations main area of business was training for individuals and corporate clients on off-the-shelf applications such as word processors, databases, spreadsheets, etc. The organisation also ran a business centre providing services such as faxes, report writing, data analysis, presentations, etc. ♦ Business relations and taking care of all aspects involved in the operations of the institute ♦ Creating and publishing of promos, advertisements, seasonal offers for training courses offered. ♦ Training users and preparing course material for training ♦ Maintaining and trouble-shooting the computers and printers in the institute.