Sec 02 How To Think About Quality

  • June 2020
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W

TO THINK

ABOUT

QUALIT

1

Sec 02 HOW

TO THINK

ABOUT

QUALITY?

Abstract

nition of quality. We will also learn the benefits of Standardization .

ree processes : Quality Planning Process (Sec 4), Quality Control Process (Sec 5) an

nd how much planning , controlling and improvement processes will require from ma

2

Sec 02 HOW

TO THINK

ABOUT

QUALITY?

Those features of products which Meet customer needs and thereby Provide customer satisfaction

freedom from deficiencies Quality

fitness for use

conformance to specification

3

Sec 02 HOW

TO THINK

ABOUT

QUALITY?

e internal confusion by standardizing the definitions of key words and phrases. Th

4

Sec 02 HOW

TO THINK

ABOUT

QUALITY?

of all costs that would disappear if there were no deficiencies—no errors, no re

viously add to producers’ costs. Deficiencies that occur after sale add to custome

“vision” for the organization, along with policies and goals. Managing

for quali

5

Sec 02 HOW

TO THINK

ABOUT

QUALITY?

Juran Trilogy Diagram

s waste? raised Because the defect the level operating to over process 40 percent was planned . This spike that way resulted . from some unplan

6

Sec 02 HOW

TO THINK

ABOUT

QUALITY?

7

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