Sarabande Policy Update May09

Sarabande Academy of Riding Betsy LundellOwner/Head Trainer

May 2009

Sarabande Policy Updates Effective 5/1/09

3250 E. Allen Road Tucson, AZ 85718 520.907.3965 [email protected] www.sarabandeacademy.com SARABANDE SIGN-IN BOOK We have created a simple, effective new system to keep better track of who is in & out of the barn & make our administrative life at Sarabande much easier. Starting today, May 1, 2009, EVERY STUDENT will be required to sign in when they arrive at the barn for a lesson, event, team, saddle club or any other reason in our SIGN-IN BOOK. Every Sarabande student has their own sign-in sheet & folder, so simply look for your name & sign in under the appropriate category. Your monthly bills & any other communication we need to get to you will be placed in your folder, so please make a habit of checking it regularly.

IMPORTANT COMMUNICATION REQUEST Many of us understandably find it most convenient to tell Betsy in passing at lessons or in conversation that we’d like our children to participate in an event or program or discuss missing or changing a lesson day/time. However, it is difficult for Betsy to be able to remember and document each of these conversations throughout her day while she is in the middle of training. Sarabande now has close to 50 students, and we don’t ever want a student to be left out of an opportunity due to a miscommunication. So, if you do not do so already, please make it a priority to sign up in the suggested manner for each event and/or email [email protected] so that we have an administrative record of your request. This will help keep Sarabande running smoothly and efficiently. We greatly appreciate your help & understanding in this matter!

A HUGE thank you to Michelle Christiano, one of our Sarabande moms, for creating this notebook for us. Note: The next time you are at the barn, please check that your contact info is correct on the index card located in your folder so we can make sure our records are up-to-date.

SHOW/EVENT/CAMP DEPOSITS Each time we have a sign-up for a show, camp or other Sarabande event, there is a deposit or paid fee attached to it that is supposed to be paid BEFORE the event. In the past, we have been lax about collecting this ahead of time, however we can’t afford to continue this flexibility. Without prepaid deposits, we must front the money to fund pre-paying for show or event fees, transportation fees, etc. that are required for us to participate. Please understand that this sometimes puts Betsy several months behind in recouping that money due to our billing cycles. This is not wise for any business. So, from this point forward, your reservation for an event will not be complete without a deposit check. Note that any show/event fees that are accrued in addition to the deposit will be added to your next monthly bill.

www.sarabandeacademy.com

SUMMER LESSONS Starting June 1, all weekday lessons will begin after 5:00pm due to the heat & summer camp schedule. Since many of you will also want to change lesson days/times to accommodate your own summer schedules, please email [email protected] with your preferred lesson day/time (even if it is not changing) to begin June 1. We will do all we can to accommodate your request.

BILLING Sarabande monthly invoices will be sent out via email (with a printed copy in your sign-in book folder) on the 30th of each month. Payment is due on the 1st. Late fees of 10% of your total bill will begin accruing the 15th of the month if a balance remains. This billing policy will be enforced. Please help us in understanding that prompt payment of your bill is very important to the business of keeping Sarabande running smoothly. Thank you!

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