Rrm-training-syllabus-chapter-5-human-performance-and-limitations-version-.pptx

Ramp Resource Management Training Version 1.0

Human Performance & Limitations

Nationaal LuchtRuimtevaartlaboratorium – National Aerospace Laboratory NLR Developed for ECAST by en NLR/NLR-ATSI

Human Performance & Limitations

Developed for ECAST by NLR/NLR-ATSI

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Topics  Safety regulations  Teamwork     

Team dynamics Leadership Communication Team situational awareness Cultural, ethnic and educational differences

 Threat and error management  Human performance   

Stress Fatigue Alcohol, medicines and drugs

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Stress

“The total absence of stress is death” Dr. Selye; pioneer in human stress research

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Stress: 4 categories  physical stressors 

noise, temperature............

 physiological stressors 

sick, lack of sleep............

 psychological stressors 

time pressure, work pressure, emotional factors.........

 psycho-social stressors 

personal relationship problems.........

Cumulative! Developed for ECAST by NLR/NLR-ATSI

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Stress Reactions

1. Physical Increased heart rate Tremors Feeling hot 2. Emotional /Behaviour Anger Quiet Nervous behaviour (tapping) 3. Cognitive (Thinking) Less capacity Slower thinking process Forgetting

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Stress and performance

P

Stress

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Personal examples of stressors

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Stress through time Pressure

• What is the influence of time pressure on job performance?

• What are possible causes of time pressure?

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Stress reactions: coping • Active • Palliative reaction: smoking, relaxing... (Vodka!) • Avoidance (humour) • Emotional expression: anger....

• Social support • Passive: depression • Comforting thoughts

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Developed for ECAST by NLR/NLR-ATSI

Active stress management  Being aware of negative effects of time pressure  Sufficient resources  Planning & preparation  Setting boundaries  Solve personal problems (!)  Recognise and reduce self-induced stress  Use colleagues spare capacity

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Fatigue

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Driving ...................and just a bit of sleeping http://www.youtube.com/watch?v=mIcG2lnDmqk

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Developed for ECAST by NLR/NLR-ATSI

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Fatigue

How do you recognise signs of fatigue?

 Yourself

 Others

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Fatigue management EMPLOYER RESPONSIBILITIES

EMPLOYEE RESPONSIBILITIES

 Ensuring safe work practices

 Fitness for work (e.g. adequate rest

(e.g. Sensible overtime procedures).

and recuperation).

 Ensuring good work systems

(e.g. scheduling work at appropriate times of the day).

 Appropriate and safe roster

design to allow for adequate recuperation.

 Lifestyle management (including the

use of drugs and alcohol).

 Incidence reporting (of fatigue-

related incidents).

 Sleep well

 Appropriate and safe shift

length.

SHARED RESPONSIBILITY! http://www.mirsa.com.au/docs/Fatigue_Management.pdf Developed for ECAST by NLR/NLR-ATSI

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Fatigue management DO

Don’t

 Eat your main meal at midday

 Eat large meals in the middle of the

or early evening.

 Eat light meals at night.  Allow at least three hours to

digest food before sleep.

 Eat pasta, grains, sandwiches,

night.

 Eat food high in sugar and fat,

especially ‘fast food’.

 Eat lots of protein at night, such as

red meat, as it is difficult to digest.

salads etc. at night as they are easily digested.

 Drink reasonable amounts of

liquid.

http://www.mirsa.com.au/docs/Fatigue_Management.pdf Developed for ECAST by NLR/NLR-ATSI

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Alcohol, Medicines and drugs

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