Professional Services
What’s done after the sale really defines Professional Services So what is “Professional Services”? It’s what we do after the sale. It is a combination of service, training, and education to ensure your success. Our system is proven with nearly 1000 successful installations clocking in almost a large metropolitan city of workers each and every day. Professional Services takes that extra step to confirm every one of them made the right decision in doing business with AboutTime. We have the people, expertise, and technology to assist you in rolling this out and keeping everything operational...every day. Now that’s service.
Endless Evolution AboutTime Future Development Strategy...
Our “road map” is constantly evolving and improving to better solve the challenges of tracking your mobile workforce. First, AboutTime is 100% made in the USA. Our engineers develop and support your system in-
“When we fly out and
house. In turn, you enjoy an all-inclusive software-driven system you won’t
set up your system, the
outgrow. You’re not tied to a proprietary piece of hardware that is quickly
end result is peace of
outdated. The end result is that you invest in just one system, one time, that
mind that your system is
is always running our latest upgrade. AboutTime is always moving forward
set up correctly and
to improve the ultimate construction management tool to more easily and
efficiently...and works
accurately track your mobile workforce while they’re elsewhere.
100% of the time.” – Russ Hanson, CTO
Implementation and Training On-site Services...
Your company’s workflow is dynamic. You can’t afford to wait weeks or months to get up and rolling. You want peace of mind that your investment in AboutTime is going to be on-line in a matter of days!
We make implementation
!
We come out personally to ensure your system is set up and implemented efficiently. We’re mobile...so you can be too. AboutTime’s on-site service staff will coordinate the project. We install the software for you, integrate your existing accounting data into the AboutTime system, ensure your mobile time clocks are transferring your data to and from your system, ensure that your cost codes are entered, and that your labor and overtime calculations work. We match base accounts and payroll and a whole host of important details you’ve never considered. Then we train your staff and you start using the mobile time clocks on a daily basis. When our staff leaves your facility, you will be utilizing your new AboutTime solution. We can typically install and train for basic functionality in just one or two days! This allows you to get up and running immediately. The system works...Period.
Live Support Live technical support that speaks your language!
We take “technical support” to a whole new level. You have quick resolution and peace of mind that your tech will answer the phone, understand your needs and solve any problem quickly. With AboutTime remote support you’ll work directly with a live, qualified person every time you call. AboutTime is not only developed and supported in the USA, but our developers and our support team all work under the same roof! How valuable and refreshing is that?
“Professional Services represents a superior level of service that you won’t find anywhere else, or with any other company. It’s all about effectively supporting your needs after the sale.” – Mike Merrill, COO
Customer Care Your go-to source when it counts...after the sale!
Before you even receive your AboutTime system, your AboutTime Project Manager (PM) will be hard at work coordinating setup and installation processes with your staff. Your Project Manager will conduct a “technical audit” with your staff to make sure we customize our system for your needs. Making the decision to automate your mobile workforce tracking is the right step. Choosing the right automation partner is no less important. And ensuring your system functions flawlessly is what we’re all about.
“Proactive customer care after the purchase gives you the added piece of mind you made the right decision.” – Ryan Remkes, CEO
Successful Implementation Technical Audit
Kick-off Call
Build and Ship System
Integrate Accounting Data Into AboutTime
PM Designs Install and Training Plan
Sync Mobile Clocks
Deploy Clocks
Follow-up by PM
On-going Support, Education, Training, and Upgrades
GO LIVE!
Professional Services
Phase 1
Initiate
Phase 2
Plan
Phase 3
Execute
Phase 4
Control
Client Participation Project Manager (PM) Takes Over Approve Installation
PM Reviews Plan With Support Tech Coordinate and Schedule Installation
Mobile Clock Training Set-up and Training Import Data Into AboutTime
Process First Payroll With the AboutTime System
BEGIN SAVING MONEY!
Nearly 1000 construction companies, with virtually every construction accounting software and representing virtually every construction industry, have chosen to automate with AboutTime. Our system is superior through technology and features, and helping our clients through the transition to data from paper is where we excel.
Two things control men’s nature: Instinct and experience. – Pascal We view our clients as business partners. It’s important you choose a system (and a partner) to help you automate your mobile time and attendance tracking. Let’s face it, this is a sophisticated software system. Your company has been using hand-written time sheets for years. There will be a learning curve, but it can be short and relatively painless if you choose the right system and the right partner.
When AboutTime comes to your office, we’ll do the “heavy lifting,” helping you set up the system correctly and efficiently. We can typically set up a company and do a thorough training in just one to two days. When we leave your facility you will be fully automated! Your employees will already be clocking in and out, and every payroll will be done with accurate, digital data from your AboutTime system.
“We have designed and
With AboutTime implementation, we have the expertise and the
built AboutTime to super-
experience to make your business succeed...and grow!
sede anything available in the market, but the software is only half of AboutTime’s winning strategy. Professional Services are equally beneficial to success in implementing and switching over to an automated system.”
AboutTime: Simple in the field. Powerful in the office.
AboutTime started with two contractors and two software engineers who set out to solve specific issues facing all labor-intensive trades. All four are industry experts that understand the needs of construction and the details of the software business. With over 60 years combined experience, they built and delivered the world’s premier mobile tracking solution, but that’s just the beginning. Thanks to hundreds of satisfied customers in all 50 states and abroad, AboutTime has experienced phenomenal growth. We are quickly approaching 1000 successful installations, three times more than our nearest competitor, in 1/3 the time! On the one hand, offering integrated and innovative solutions is important, but we also focus squarely on making it all work for you. Both make AboutTime’s innovative solutions and services-after-the-sale your golden keys to solving your mobile time tracking needs. How are you tracking your mobile workforce?
1.888.315.TIME (8463)
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