Ritesh Resume'
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RESUME’ RITESH KUMAR House no.-16A, Gali no.-7 Raksha Enclave Extn, Mohan Garden, Uttam Nagar New Delhi-110059 Call – 9868015421 Email: [email protected] , [email protected]
************************************************************************************* OBJECTIVE I am working towards the attainment of my immediate and ultimate goal. My passion and obsession for achieving that bit of extra at every stage of life, at every professional forefront, keeps me motivated; which helps me to remain ahead in the race of most satisfied people. I want to work in organization where initiative creativity & talent is being honored so that I could put my best foot forward to become a perfectionist personality and a successful person.
SYNOPSIS Excellent written, communication, inter personal, liaison and problem solving skills with the ability to work in multi-cultural environment. WORK EXPERIENCE Total Experience:- 2 years in Service industry (call centers only) MITTAL INFOSYS (international call center)
- Supervisor
(Gurgaon, Haryana) December 2007 – Still Working; Process – US Mortgage
Duties & Responsibilities:
Listening and barging the call of the agents for quality control.
Lead generating and call handling of special customers.
Weekly and monthly records making of agents
Daily filing and inventory.
INFOVISION Services Pvt. Ltd. (Narayana industrial Area, New Delhi) May 2006 to December 2007, Process – HSBC Balance Transfer
Duties & Responsibilities
Handling a Team of 10-12 people for quality control and generating leads.
Making group reports on daily weekly and monthly basis.
- Team Leader
Livewire call center services Pvt. Ltd.
- Tele sales Executive
(Green Park, New Delhi) August 2005 to may 2006, Process – TATA AIG General Insurance Duties- Making calls on behalf of the company to the customers to generate leads.
ACADEMIC
EDUCATIONAL B.A honors (English Literature) from Delhi University. 12th from C.B.S.E. with 84%. (PCM) 10th from C.B.S.E. with 79 %. PROFESSIONAL
Pursuing BTEC (HNC) in Aviation Tour Travel & Hospitality from Frankfinn Institute of Air Hostess Training, New Delhi.
One year Diploma course in computers from NICE, Delhi. Certificate course of German Language from IITTM, New Delhi. ACHIEVEMENTS Have won a reward of 5 lacs from Sachin Tendulkar and Shahrukh khan as an all India winner of Airtel showdown contest, after overtaking almost 500 contestants from all over the country. Had Awarded Merit Scholarship by Government of India. EXTRA CURRICULAR ACTIVITIES Was active in NCC at school and college level and awarded ‘A’ certificate of NCC. Have attended camps for NCC and scouts and Guide at school level. HOBBIES Listening to Music, Surfing Internet, Interacting with People. STRENGTHS • My Confidence and My Attitude. PERSONAL DETAILS •
Date of Birth
: 30th January 1985
•
Languages Known
: English & Hindi
•
Height & Weight
: 177cms- 64 kg
•
Body Type
: Lean Muscular
•
Blood Group
: O Negative
RITESH KUMAR
************************************************************************************* OBJECTIVE I am working towards the attainment of my immediate and ultimate goal. My passion and obsession for achieving that bit of extra at every stage of life, at every professional forefront, keeps me motivated; which helps me to remain ahead in the race of most satisfied people. I want to work in organization where initiative creativity & talent is being honored so that I could put my best foot forward to become a perfectionist personality and a successful person.
SYNOPSIS Excellent written, communication, inter personal, liaison and problem solving skills with the ability to work in multi-cultural environment. WORK EXPERIENCE Total Experience:- 2 years in Service industry (call centers only) MITTAL INFOSYS (international call center)
- Supervisor
(Gurgaon, Haryana) December 2007 – Still Working; Process – US Mortgage
Duties & Responsibilities:
Listening and barging the call of the agents for quality control.
Lead generating and call handling of special customers.
Weekly and monthly records making of agents
Daily filing and inventory.
INFOVISION Services Pvt. Ltd. (Narayana industrial Area, New Delhi) May 2006 to December 2007, Process – HSBC Balance Transfer
Duties & Responsibilities
Handling a Team of 10-12 people for quality control and generating leads.
Making group reports on daily weekly and monthly basis.
- Team Leader
Livewire call center services Pvt. Ltd.
- Tele sales Executive
(Green Park, New Delhi) August 2005 to may 2006, Process – TATA AIG General Insurance Duties- Making calls on behalf of the company to the customers to generate leads.
ACADEMIC
EDUCATIONAL B.A honors (English Literature) from Delhi University. 12th from C.B.S.E. with 84%. (PCM) 10th from C.B.S.E. with 79 %. PROFESSIONAL
Pursuing BTEC (HNC) in Aviation Tour Travel & Hospitality from Frankfinn Institute of Air Hostess Training, New Delhi.
One year Diploma course in computers from NICE, Delhi. Certificate course of German Language from IITTM, New Delhi. ACHIEVEMENTS Have won a reward of 5 lacs from Sachin Tendulkar and Shahrukh khan as an all India winner of Airtel showdown contest, after overtaking almost 500 contestants from all over the country. Had Awarded Merit Scholarship by Government of India. EXTRA CURRICULAR ACTIVITIES Was active in NCC at school and college level and awarded ‘A’ certificate of NCC. Have attended camps for NCC and scouts and Guide at school level. HOBBIES Listening to Music, Surfing Internet, Interacting with People. STRENGTHS • My Confidence and My Attitude. PERSONAL DETAILS •
Date of Birth
: 30th January 1985
•
Languages Known
: English & Hindi
•
Height & Weight
: 177cms- 64 kg
•
Body Type
: Lean Muscular
•
Blood Group
: O Negative
RITESH KUMAR
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