Richard Nance Resume (r)
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Richard W. Nance 16431 Leavitt Lane - Davidson, NC 28036 - Tel: 704.807.6098 - [email protected]
Objective To find a rewarding career where my positive attributes of drive and dedication will benefit the company.
Areas of Proficiency Inventory and Ordering
Employee Management
Sales / Marketing
Employee Training
Customer Service
Scheduling
Construction QA / QC
Field / Laboratory Testing
Project Management
Profile A hard working professional that strives for excellence and has a history of promotion. Experience in restaurant management, project management, employee management, marketing, and technical services. Proven record of delivering quality customer service and satisfaction. Organized, works well under pressure and possesses a positive attitude.
Work Experience Engineering Consulting Services Ltd., Charlotte, NC
1995-2000 / 2004-2009
Assistant Project Manager, 2007 - 2009 Project Manager Responsibilities • Keep client contacts at 0% overdue • Continuous Marketing through means of networking and attending marketing events • Seek proposal opportunities • Write proposals • Constant communication with clients on active projects • Approval of field reports and concrete reports on FRED • Generating Project Data Sheets for new projects • Generating Projects Status Reports for active projects • Approving and adjusting monthly invoices for active projects • Making sure our clients pay overdue invoices for past and current projects • Address any project specific issues that may arise throughout the construction phase of active projects. • Overall client satisfaction to secure potential future work.
Assistant Field services Manager, 2006 - 2009 Team Leader Responsibilities • Schedule Technicians • Help our Technicians answer any fundamental questions he/she may have • Make sure that our techs are getting in their attachments listed in the attachment category on FRED • Help collect fundamental data missing from a report listed under corrections on FRED • Approve Payrolls on FRED • Give updates on TEAM A status at weekly department meetings • Review Tech Non-billable Time sheets for TEAM A and submit to SAM for approval • Application review, interview, and Hire the proper staff to support our project needs in the field • Continue to grow and improve the Training Program • Research new ideas to improve our overall Field Services staff • Keep in house Technician resumes up-to-date
Senior Engineering Technician, 1996-2000 / 2004-2006 Engineering Technician, 1995-1996 Engineering Technician Trainee, 1995 Responsible for reading project drawings and specifications, performing field inspections, laboratory testing and quality control testing. Observe and test engineered fill and pipeline backfill. Inspect and test reinforcing steel, post tensioning tendons, concrete, fireproofing, asphalt, roofing material, and other construction materials. Project types include office buildings, condominiums, industrial plants, retail developments, single family and multifamily residential developments, schools, hospitals, roadways, dams, and bridges. Certifications ACI Concrete Field Testing Technician-Grade I Humboldt Scientific, Inc. Nuclear Gauge Training Certification NICET Geotechnical Engineering Technology-Construction / Level I NICET Geotechnical Engineering Technology-Exploration / Level I NICET Geotechnical Engineering Technology-Laboratory / Level I NICET Geotechnical Engineering Technology-Generalist / Level I NICET Construction Materials Testing-Soils / Level I NICET Construction Materials Testing-Concrete / Level I NICET Construction Materials Testing-Asphalt / Level I Post Tensioning Institute Level II CMCSI-Charlotte Mecklenburg Certified Site Inspector/Soil Erosion & Sedimentation ECS University-Spray Applied Fire Resistant Material
The Melting Pot Restaurant at University, Charlotte, NC. 2001 To 2004 Manager, 2003 to 2004 Assistant Manager, 2003 Server, 2001-2003 Responsible for total guest satisfaction and reporting to the owners. Managed and trained employees, conducted quality assurance and control, developed schedules, ordered food and supplies, prepared foods, conducted monthly and weekly inventory. During my tenure as assistant manager and manager, out of 76 franchisers nationally, our restaurant and I won: Franchise of the Year Award 2003 Total Guest Satisfaction Award 2003 Highest Mystery Diner Score Award 2003 Circle of Excellence Award 2003 Top Wine Salesman 2002
Brixx Pizza East Blvd, Charlotte, NC
2000-2001
Server Provide guests with a superior dining experience, ensuring timely food delivery.
Frank Manzetti’s Restaurant, Charlotte, NC
2000-2000
Server Provide service excellence in a fast-paced, businessman’s restaurant.
Education Central Piedmont Community College, NC, 2004-2005/ 2007-2009 Culinary Arts/ Business Administration University of North Carolina, Charlotte, NC, 2000-2002 Business/ Marketing Studies Western Carolina University, Cullowhee, NC, 1996-1997 General Studies South Mecklenburg High School, Charlotte, NC Graduated 1996
*References Available Upon Request*
Objective To find a rewarding career where my positive attributes of drive and dedication will benefit the company.
Areas of Proficiency Inventory and Ordering
Employee Management
Sales / Marketing
Employee Training
Customer Service
Scheduling
Construction QA / QC
Field / Laboratory Testing
Project Management
Profile A hard working professional that strives for excellence and has a history of promotion. Experience in restaurant management, project management, employee management, marketing, and technical services. Proven record of delivering quality customer service and satisfaction. Organized, works well under pressure and possesses a positive attitude.
Work Experience Engineering Consulting Services Ltd., Charlotte, NC
1995-2000 / 2004-2009
Assistant Project Manager, 2007 - 2009 Project Manager Responsibilities • Keep client contacts at 0% overdue • Continuous Marketing through means of networking and attending marketing events • Seek proposal opportunities • Write proposals • Constant communication with clients on active projects • Approval of field reports and concrete reports on FRED • Generating Project Data Sheets for new projects • Generating Projects Status Reports for active projects • Approving and adjusting monthly invoices for active projects • Making sure our clients pay overdue invoices for past and current projects • Address any project specific issues that may arise throughout the construction phase of active projects. • Overall client satisfaction to secure potential future work.
Assistant Field services Manager, 2006 - 2009 Team Leader Responsibilities • Schedule Technicians • Help our Technicians answer any fundamental questions he/she may have • Make sure that our techs are getting in their attachments listed in the attachment category on FRED • Help collect fundamental data missing from a report listed under corrections on FRED • Approve Payrolls on FRED • Give updates on TEAM A status at weekly department meetings • Review Tech Non-billable Time sheets for TEAM A and submit to SAM for approval • Application review, interview, and Hire the proper staff to support our project needs in the field • Continue to grow and improve the Training Program • Research new ideas to improve our overall Field Services staff • Keep in house Technician resumes up-to-date
Senior Engineering Technician, 1996-2000 / 2004-2006 Engineering Technician, 1995-1996 Engineering Technician Trainee, 1995 Responsible for reading project drawings and specifications, performing field inspections, laboratory testing and quality control testing. Observe and test engineered fill and pipeline backfill. Inspect and test reinforcing steel, post tensioning tendons, concrete, fireproofing, asphalt, roofing material, and other construction materials. Project types include office buildings, condominiums, industrial plants, retail developments, single family and multifamily residential developments, schools, hospitals, roadways, dams, and bridges. Certifications ACI Concrete Field Testing Technician-Grade I Humboldt Scientific, Inc. Nuclear Gauge Training Certification NICET Geotechnical Engineering Technology-Construction / Level I NICET Geotechnical Engineering Technology-Exploration / Level I NICET Geotechnical Engineering Technology-Laboratory / Level I NICET Geotechnical Engineering Technology-Generalist / Level I NICET Construction Materials Testing-Soils / Level I NICET Construction Materials Testing-Concrete / Level I NICET Construction Materials Testing-Asphalt / Level I Post Tensioning Institute Level II CMCSI-Charlotte Mecklenburg Certified Site Inspector/Soil Erosion & Sedimentation ECS University-Spray Applied Fire Resistant Material
The Melting Pot Restaurant at University, Charlotte, NC. 2001 To 2004 Manager, 2003 to 2004 Assistant Manager, 2003 Server, 2001-2003 Responsible for total guest satisfaction and reporting to the owners. Managed and trained employees, conducted quality assurance and control, developed schedules, ordered food and supplies, prepared foods, conducted monthly and weekly inventory. During my tenure as assistant manager and manager, out of 76 franchisers nationally, our restaurant and I won: Franchise of the Year Award 2003 Total Guest Satisfaction Award 2003 Highest Mystery Diner Score Award 2003 Circle of Excellence Award 2003 Top Wine Salesman 2002
Brixx Pizza East Blvd, Charlotte, NC
2000-2001
Server Provide guests with a superior dining experience, ensuring timely food delivery.
Frank Manzetti’s Restaurant, Charlotte, NC
2000-2000
Server Provide service excellence in a fast-paced, businessman’s restaurant.
Education Central Piedmont Community College, NC, 2004-2005/ 2007-2009 Culinary Arts/ Business Administration University of North Carolina, Charlotte, NC, 2000-2002 Business/ Marketing Studies Western Carolina University, Cullowhee, NC, 1996-1997 General Studies South Mecklenburg High School, Charlotte, NC Graduated 1996
*References Available Upon Request*
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