Revised Project Report On Hutch Services

A Study of Cellular Services Provided by “HUTCH”

Submitted in partial fulfillment of the requirements for the award of the degree of Bachelor of Business Administration (2008-2010) Guided By: Ms. Kirti Arekar Assistant Professor

Submitted By: Varun Sharma KH2008OGDMF145

TABLE OF CONTENTS

S.No 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

Contents INTRODUCTION

Page number 5

CORPORATE PROFILE HUTCH GPRS TALK PLANS HUTCH SERVICES ROAMING EXTRA SERVICES S.W.O.T. ANALYSIS BIBLOGRAPHY CONCLUSION

6 7–8 9 – 26 27 – 47 48 – 49 50 – 51 51 – 54 55 56

Introduction

Hutchison Telecom, one of the world’s leading cellular service providers, brings hutch to you. We are known for our innovative approach and world-class technology. Our goal is to provide you superior products and services, anytime and anywhere. Our values are stated simply. To be fair and transparent in what we do and how we do it. To provide you quality services with more customer friendly practices. To make your communications experience simple, pleasurable and fun. Where you don't simply get technology - but technology that is relevant. Where solutions are not just promised in the future - but delivered in the present.

CORPORATE PROFILE

Hutchison established its presence in India in 1994, through a joint venture with Max India Limited. In 1995, Hutchison Max Telecom became the first operator in India to launch its cellular service. Today, Hutchison is the one of the largest providers of cellular services in India with presence in all the major regions - Orange in Mumbai and Hutch in Delhi, Karnataka, Andhra Pradesh, Chennai, Kolkata, Gujarat, Haryana, Rajasthan, UP (E), UP (W), Rest of Bengal and Punjab.

It is also the country's largest roaming operator, with a more extensive network in India and around the world than any other operator.

It is part of the Hong Kong based multinational conglomerate Hutchison Whampoa Limited, a Fortune 500 company, and one of the largest companies listed on the Hong Kong Stock Exchange. Its operations span 42 countries across the Asia Pacific region, Europe and the Americas.

Hutchison affiliates jointly account for the largest number of cellular subscribers in India numbering over 7.6 million.

HUTCH GPRS

Hutchison Essar affiliated companies in India have announced the launch of a wide range of GPRS services simultaneously across all Hutch networks covering Mumbai, Delhi, Kolkata, Chennai, Gujarat, Andhra Pradesh and Karnataka. In one of the fastest ever deployments of a GPRS network anywhere in the world, a number of breakthroughs in the areas of technology, applications and content have been achieved. Star among them, at the very leading edge of global technology, is the Cricket World Cup video service exclusively on the Hutch GPRS phones. In a countrywide deployment, the Hutch GPRS service - HutchWorld - will be available to all Hutch subscribers in India including those in upstate towns in the state circles of Gujarat, Andhra Pradesh and Karnataka. The other unique feature is roaming. Hutch subscribers will be, for instance, able to receive a video clip of cricket highlights even while roaming in any Hutch network. Phones capable of receiving and replaying video clips are also just becoming available in the global market. The Ericsson P800, which is one of the first phones capable of video replays, is available at Hutch Shops across the country. Alternatively, consumers who have more readily available and lower price MMS enabled GPRS phones will be able to receive progressive stills of the World Cup on their phones. Another GPRS service expected to be widely used is photo messaging using MMS. Consumers with camera phones will be able to take pictures and send them to any MMS

enabled phone on the Hutch national network or indeed to an e-mail ID anywhere in the world. Not just that, consumers will also be able to add a text or voice clip to the photo message and for those recipients who do not have a GPRS phone the service still works by sending an SMS prompt to the recipient advising him to access the MMS message through the conventional internet. Fully operable e-mail service is another valuable feature. Hutch has exclusive tie-ups with MSN Hotmail to offer e-mail services on the phone to its consumers. Yahoo mail and MSN Messenger are also available. The advantage of e-mail on the GPRS network is that e-mail is in a format similar to its familiar PC version. Hi-end Java games will be available to subscribers on the mobile phones. These games are among the most advanced and sophisticated available to any mobile subscriber internationally. Other services available on the portal cover news, astrology and entertainment including a wide range of polyphonic ringtones.

Hutch GPRS services will be available at a basic subscription of Rs 249 per month which is being offered at a special introductory price of Rs 99 till March 31, 2003. The World Cup video clips and progressive stills can be received for only Rs 99 right till the end of the tournament.

Ghosh said, "This adds a new dimension to communication. We've moved things to a new plane by bringing action to the user's fingertips. This is absolutely world class and all made available at the same time across the country."

TALK PLANS

TALK ZR 299 Enjoy local calls to any Hutch Phone at 50p per min and SMS to local hutch Phones at 50p per SMS. Initial One time Payment Security Deposit Activation Fee Total

250 250 500

Monthly Charges Minimum Talk time Charge 299 Clip (optional) 49 Local/STD Charges per minute Distance (Km) To Hutch

Local Less than 200 200-500 greater than 500 ISD Charges per minute To Gulf and Africa To Pacific Rim countries* To Rest of World

0.5 2.64 2.64 2.64 17.24 17.24 14.24

Approximate Financial Implications 100min 406 200min 595 300min 784 400min 973

To To Landline Other Mobile 1.75 1.75 2.64 2.64 2.64 2.64 2.64 2.64

.

TALK ZR 399 Enjoy local calls to any Hutch Phone at 50p per min and SMS to local hutch Phones at 50p per SMS. Initial One Payment Security Deposit Activation Fee Total

time

Monthly Charges Minimum talktime charge Clip (optional)

250 250 500

399 49

Local/STD Charges per minute Distance (Km) To Hutch Local Less than 200 200-500 greater than 500 ISD Charges per minute To Gulf and Africa To Pacific Rim countries* To Rest of World

0.5 2.64 2.64 2.64 17.24 17.24 14.24

Approximate Financial Implications 100min 406 200min 595 300min 784 400min 973

To Other To Landline Mobile 1.75 1.75 2.64 2.64 2.64 2.64 2.64 2.64

TALK ZR 699 Enjoy local calls to any Hutch Phone at 50p per min and SMS to local hutch Phones at 50p per SMS. Initial One time Payment Security Deposit 250 Activation Fee 250 Total 500 Monthly Charges Minimum talktime 699 charge Clip (optional) 49 Local/STD Charges per minute Distance (Km) To Hutch Local 0.5 Less than 200 2.64 200-500 2.64 greater than 500 2.64 ISD Charges per minute To Gulf and Africa 17.24 To Pacific Rim 17.24 countries* To Rest of World 14.24 Approximate Implications 100min 200min 300min 400min

Financial 824 824 824 824

To Other To Landline Mobile 1.19 1.19 2.64 2.64 2.64 2.64 2.64 2.64

TALK ZR 899 Enjoy local calls to any Hutch Phone at 50p per min and SMS to local hutch Phones at 50p per SMS. Initial One time Payment Security Deposit 250 Activation Fee 250 Total 500 Monthly Charges Minimum talktime 899 charge Clip (optional) 49 Local/STD Charges per minute Distance (Km) To Hutch Local 0.5 Less than 200 2.64 200-500 2.64 greater than 500 2.64 ISD Charges per minute To Gulf and Africa 17.24 To Pacific Rim 17.24 countries* To Rest of World 14.24 Approximate Implications 100min 200min 300min 400min

Financial 1045 1045 1045 1045

To Other To Landline Mobile 0.75 0.75 2.64 2.64 2.64 2.64 2.64 2.64

TALK 149 Enjoy local outgoing calls at just Rs. 1.75 - on landlines on cell phones - and other benefits for a nominal monthly rental of Rs. 149. Initial One time Payment Security Deposit Activation Fee Total

250 250 500

Monthly Charges Monthly Rental Clip (optional)

149 49

Local/STD Charges per minute Distance (Km) To Cell Local 1.75 Less than 200 2.64 200-500 2.64 greater than 500 2.64 ISD Charges per minute To Gulf and Africa 17.24 To Pacific Rim countries* 17.24 To Rest of World 14.24 Approximate Financial Implications 100min 406 200min 595 300min 784 400min 973

To WLL 1.75 2.64 2.64 2.64

To Fixed 1.75 2.64 2.64 2.64

TALK 249N Talk 249 brings you 25 SMS free every month. You can also make outgoing local calls at just Rs. 1.25 and STD calls at only Rs. 2.64. At nominal monthly rentals. Initial One time Payment Security Deposit Activation Fee Total

250 250 500

Monthly Charges Monthly Rental Clip (optional)

249 49

Local/STD Charges per minute Distance (Km) Local Less than 200 200-500 greater than 500 ISD Charges per minute To Gulf and Africa To Pacific Rim countries* To Rest of World Value Added Service

To Cell To WLL 1.25 1.25 2.64 2.64 2.64 2.64 2.64 2.64

To Fixed 1.25 2.64 2.64 2.64

17.24 17.24 14.24 25 SMS per month free

Approximate Financial Implications 100min 460 200min 595 300min 730 400min 865

TALK 399N 50 SMS free every month. Outgoing mobile-to-mobile local calls for just 75p. It doesn't get better than this. Initial One time Payment Security Deposit Activation Fee Total

250 250 500

Monthly Charges Monthly Rental Clip (optional)

399 49

Local/STD Charges per minute Distance (Km) Local Less than 200 200-500 greater than 500 ISD Charges per minute To Gulf and Africa To Pacific Rim countries* To Rest of World Value Added Service

To Cell To WLL 0.75 1.00 2.64 2.64 2.64 2.64 2.64 2.64

To Fixed 1.00 2.64 2.64 2.64

17.24 17.24 14.24 50 SMS per month free

Approximate Financial Implications 100min 579 200min 671 300min 763 400min 855

TALK 599N Reach out to your friends in Delhi at just 50p per minute for all local GSM calls. Enjoy a full 100 SMS free per month and 250 Local mobile-to-mobile minutes at 30p only. Staying in touch just got more affordable. Initial One time Payment Security Deposit Activation Fee Total

250 250 500

Monthly Charges Monthly Rental Clip (optional)

599 49

Local/STD Charges per minute Distance (Km) Local Less than 200 200-500 greater than 500 ISD Charges per minute To Gulf and Africa To Pacific Rim countries* To Rest of World Value Added Service

To Cell To WLL 0.50 1.00 2.64 2.64 2.64 2.64 2.64 2.64

To Fixed 1.00 2.64 2.64 2.64

17.24 17.24 14.24 100 SMS per month free 250 Local M2M minutes at 30p

Approximate Financial Implications 100min 784 200min 865 300min 946 400min 1027

TALK 999 Enjoy full 500 minutes of mobile-to-mobile local calls @ just 30p per minute, and 200 minutes of STD mobile to mobile minutes @ 50p per minutes. All this and more, for a monthly rental of Rs 999 only. Initial One time Payment Security Deposit Activation Fee Total

250 250 500

Monthly Charges Monthly Rental Clip (optional)

999 49

Local/STD Charges per minute Distance (Km) Local Less than 200 200-500 greater than 500 ISD Charges per minute To Gulf and Africa To Pacific Rim countries* To Rest of World Value Added Service

To Cell To WLL 0.50 1.05 2.64 2.64 2.64 2.64 2.64 2.64

To Fixed 1.05 2.64 2.64 2.64

17.24 17.24 14.24 200 SMS per month free 500 Local M2M minutes at 30p 200 Mobile STD min at 50p

Approximate Financial Implications 100min 1216 200min 1297 300min 1378 400min 1459

HUTCH SERVICES Staying connected becomes a lot easier with Hutch. We have a wide range of services you can access right from your Hutch phone. From cell banking to flight updates to call management services, get all that you want, instantly. Move your mouse over any service to get a brief description on what it is all about.

Move your mouse over any service to get a brief description on what it is all about.

CALLER TUNES Now you can make your friends listen to their favourite song everytime they call you. Hutch brings you Caller Tunes.

Play popular songs for as many friends as you like. Choose your song from International hits, whacky sounds to pure instrumental, and more. Better still, record your own voice and play it for your friends.

You can either set one common tune for all or customize a tune for individual callers.

MANY TUNES TO CHOOSE FROM Each category has many tunes to choose from. You can even shuffle your tunes or record your own voice. What's more, these tunes will keep changing from time to time. So you have a whole host of options to choose from.

HOW TO GET TUNES Just dial 123 and say 'caller tunes' and select your favourite tune. Or send 'ACT CT' as an SMS to 123. For Chennai subscribers send 'CT ACT' as an SMS to 123 Pay Rs. 30 per month and select 3 tunes for free. Pay Rs. 10 per month for every subsequent Caller Tune. Pay Rs. 6 per min for accessing services on 123.

ITEMISED BILLING As a Hutch Postpaid customer, you can choose to receive an itemised bill at the end of each month. This is a detailed billing statement which helps you keep track of all your calls. Your itemised bill includes:  Origin of the call  Destination of the call  Duration of the call  Toll charges  Airtime and total charge

Get your itemised bill.  Via post: Pay a monthly rental of 49 only.  Via e-mail: Pay just Rs. 19 per itemised bill.

Your itemised bill comes free of cost  If it is your first bill.  If you have activated STD/ISD facility (details of only STD/ISD calls).  If you have activated Hutch International/National Roaming facility (details of Roaming usage only).

How to activate Dial 600 (toll free) from your Hutch phone and follow the Interactive Voice Recording (IVR) system instructions to activate the service. A confirmatory SMS will be sent to you on service activation.

You can also fill up the Service Enrolment Form and mail/fax it to the address/number mentioned in the form.

RINGTONES AND LOGOS Now you can change the ringtone on your Hutch phone according to your moods. You can download logos as well. With the Hutch and Yahoo! tieup you have hundreds of tunes and logos to choose from.

To download ringtones Type TOP TUNE and send it to 8243.

To download logos Type TOP LOGO and send it to 8243.

You can choose from the top 10 tunes and logos - which you receive as SMS along with the download codes.

For every ringtone downloaded, you will charged Rs. 7.00 (including the cost of SMS sent). For every logo/picture message downloaded, you will charged Rs. 3.00 (including the cost of SMS sent).

Please note this is a handset dependent service.

HUTCH ONLINE Get all the useful information you need directly on your Hutch phone - with Hutch Online. Including cricket, finance, entertainment, weather, astrology and more.  Simply go to the Hutch Online menu on your Hutch phone. If you do not see the Hutch Online menu on your phone, send HELP to 123. We will send you the list of keywords.  Scroll to the topic on which you need information.  Select the information and key input as requested on the screen.

You will be charged Rs. 2 per outgoing message. Incoming messages are free.

You will get the information in the form of a text message. Please remember to set the Message Centre Number on your phone as +919811009998.

UNIFIED MESSAGING SERVICE Life becomes simpler and convenient with Hutch with Unified Messaging Service (UMS). This is a one of its kind service launched for the first time in India by Hutch. With UMS, you can get unlimited access to emails, faxes and voicemails through your Hutch phone, anywhere and anytime. This unique service comes with the following features Customizable

Customize your mailbox with specialised greetings under different call-divert conditions.

Text-to-speech

Hear your emails on your Hutch phone, from

conversion

anywhere in the world - with text-to-speech conversion feature on your phone.

Single Number

Use the Single Number Reach facility to reach

Reach facility

your Hutch friends by having the system sequentially call several telephone numbers as defined by you.

Fax

Receive fax messages and get them delivered to a fax machine nearest to you or access it through the web.

Voicemail

Access your Voicemail through the web when you are out of the network and save on long distance

costs. How to activate UMS

 Just dial 111 (toll free) from your Hutch phone and a Hutch Care Executive will activate UMS for you.  To receive faxes, you need to subscribe to the facility of Fax, wherein you would be allocated a different Hutch number for receiving fax.  You can get a Hutch fax number by paying a one-time activation cost of Rs. 250. If you already have a Hutch fax number, you will need to provide the same to the Hutch Care Executive.  After the activation of the fax facility, divert your fax calls to +91996.

How to use UMS First divert your voice calls to +91999. You can do this by going to the Call Divert option in the menu of the handset. You would also need to divert all your fax calls to +91996.

To access UMS from a phone Dial 131 from your Hutch phone or by dialing 9811198111 from any other phone (landline & mobile).

To access UMS from Internet: Your default password will be provided by the Hutch Care executive. You can change your password after you log in.

How to receive faxes on your Hutch phone After the activation of fax facility, divert your fax calls to +91996. Others can send you faxes at your Hutch fax number and you can receive the fax via your handset or via the website.

How to receive e-mails on your mobile Your e-mail ID would be [email protected]. When you receive an email, you will be notified through an SMS on your mobile. You can either choose to listen to e-mails by dialing 131.

What is the capacity of UMS UMS has the capacity of 4 MB each for fax, email & Voice Messages.

Charges UMS comes to you at a nominal monthly rental of Rs. 149 only (unlimited usage).

GROUP MESSAGING Party invitations, movie outings, festive greetings... whatever be the occasion, you can send your message to all your friends at one go!

With Group Messaging from Hutch, you can thus save yourself the bother of painstakingly sending your message to one person at a time whether you are on Hutch Prepaid or Postpaid.

How to activate A simple SMS request is all that is required. Just type GMADD and send it to 488. Once your Group Messaging is activated you can start creating your group of recipients. You have the option to make 10 such groups (business, relatives, friends etc.).

Creating a group You can create your group directly from our web site, whether you are on postpaid or prepaid.

Charges You can send messages to all the recipients in your group/s for just Rs. 2 per message + Rs 1 per recipient.

WAP With WAP, you can have the Internet directly in your pocket. So if you are looking for quick and easy delivery of information and services, your Hutch phone can show it all. Use it to check out news, finance, shopping, entertainment, travel, entertainment and city service information etc.

To access this service all you need is a WAP enabled handset and WAP services activated on your Hutch phone.

This service comes to you at a nominal charge of Re. 1 per minute (1 min pulse).

Please note This service is available for Postpaid only.

VOICE RESPONSE Get your Hutch phone to respond directly to your commands. Custom designed to recognise Indian voices and accents, the Voice Response service makes your life more convenient. You can get the latest updates on news, stocks, cricket and your horoscope.

Airtime charges will be Rs 6 per minute (1 minute pulse).

All you have to do is dial 910 and simply state what you want. E.g. "news." The system will recognise your voice command and immediately respond with the latest news. Similarly with cricket, stocks and even your horoscope.

You can choose to skip from one service to the other by just commanding what you want. The system is intelligent enough to recognise this and respond accordingly. You can even say 'Help' and get assistance on navigation instantly.

This service is also personalised. Which means, once you choose to hear the news in a certain language, or ask for the horoscope on your sun sign, the system will remember it every time you call again.

Please note While Hutch ensures that you get clear audio receptivity, extraneous noises or sounds may interfere with the service.

MTNL DIRECTORY Looking for your long lost crush? Trying to get in touch with a school friend? Tracking down is now easy with the Delhi MTNL Directory on your Hutch phone. How to get a telephone number: Type TEL < Last name> < First name initial> <Middle name initial> E.g. TEL Gupta R K Lajpat Nagar

If you do not know the middle name: Type TEL < Last name> < First name initial> E.g. TEL Gupta R Lajpat Nagar

How to get an address: For detailed addresses of the person, Type TEL E.g. TEL 2726937 Send the message to 123 . You will be charged Rs. 2 per outgoing message. Incoming messages are free.

You will get a SMS with the required details. Please note that the number you request for must be a part of the MTNL Directory.

ONLINE FLIGHT STATUS You don't have to spend your precious time waiting at airports to find out the status of your next flight out of Delhi. Get your flight status reports and schedules for Jet Airways and Air India directly on your Hutch phone by simply sending a text message. And what's more, you can even set alerts to notify you via SMS if your flight is delayed.

You will be charged Rs. 2 per outgoing message. Incoming messages are free.

SMS Message your family and friends through Hutch SMS Services. It's convenient and affordable. Communicate with cell phone users in over 100 countries and anywhere in India - by sending and receiving text messages.

Pay just Rs. 2 per message for sending SMS anywhere across the country. Pay Rs. 5 per message everytime you send an SMS to international numbers (effective 03rd September, 03) - no matter whether you are a prepaid or a postpaid customer*. Please Note Hutch has the technological expertise to deliver messages to each of its alliance partners. The successful delivery of messages will, however, depend upon the network of the alliance partner.

Dial-in-Services Hutch brings you more conveniences at your fingertips. Use our Dial-in-Services to check cricket scores, horoscope, up-to-the minute news and other relevant information on services that touch your everyday life. All Dial-in-Services carry a flat charge of Rs 6 per minute (1 min pulse).

Here's a shortlist of services you can access Numb Service NDTV Online Info Line Dial-n-Deliver Cricket Online Tarot Line Cell Rashi Dial-a-Pizza Dial-a-Cab Voice Response Service

er 123 301 306 123 314 315 303 335 123

NDTV Online Hutch connects you with what's happening around the world, 24 hours a day, 7 days a week, 365 days a year. Stay tuned in by simply dialing 123 on your Hutch phone for the latest feeds. Get your political, business, international and sports news headlines and reports, in both, English and Hindi.

Info Line A service in association with "Just Dial", Info Line brings your city right at your fingertips. Just dial 301 on your Hutch phone and gain access to Yellow Pages and lots of general information.

Dial-n-Deliver Dial 302 to send flowers, cakes and chocolates to that special someone, or courier important documents to destinations across India. This service is in association with First Flight Couriers.

Cricket Online Dial 123 to enjoy cricket live on your Hutch phone. This service provides you a ball by ball update, team compostions, toss details, score-board details etc.

Tarot Line Glimpse into your future through Tarot cards by dialing 314 from your Hutch phone. Tarot combines Astrology, Numerology, Symbology and the Occult to help you gain insights into the past, present and the future.

Cell Rashi Unravel the mysteries of the future on Cell Rashi. Dial 315 from your Hutch phone, listen to your forecast and get answers to your queries.

Dial-a-Pizza Hungry kya? Simply dial 303 from your Hutch phone to order mouthwatering Domino's pizzas, delivered within 30 minutes, right at your doorstep. You will need to pay for the pizza at the time of delivery.

Dial-a-Cab It 's no longer difficult to find a cab just when you need it. Simply dial 335 on your Hutch phone and book a luxury cab right away.

Voice Response Service Dial 123 from your Hutch phone and simply state what you want - news, cricket, stocks and horoscope. You can listen to specific information as well - for instance, while listening to cricket you can ask for a particular player's score. You can choose to skip from one service to the other by just commanding what you want, or say "help" anytime for assistance. You can also choose to get information completely customised to your needs - so you can hear news in a specified language, or ask for horoscopes on your sun own sign.

RECHARGING You can recharge your Hutch prepaid connection either by buying a coupon or through eTopUp

Recharge coupon denominations Pick from any of the following recharge coupons and stay connected.

Calling

Recharge as you like Service Processing Minutes

Value

Tax

MRP

Validity Fee

Available

(Rs.) (Rs.) 55 17 115 58 220 90 335 154 375 190 575 372 1150 894 3350 2740

(days) 5 11 20 31 35 53 106 310

33 46 110 150 150 150 150 300

10 35 54 92 113 221 532 1631

0 0 15 30 30 30 60 365

eTopUp eTopUp is an exclusive and paperless recharging facility for Hutch Prepaid customers. Your prepaid card will be recharged instantly and you will also get an SMS confirming the same. What's more, you can recharge your prepaid card with any amount starting from Rs. 55 till Rs. 10,000. No need to call the IVR to recharge. Just tell your Hutch eTopUp dealer your Hutch number and the amount you wish to recharge with.

Here's how it works

•

On your request, the dealer will directly recharge your card using his

•

mobile. Just mention your Hutch number and the amount you wish to recharge. Both you and your dealer will receive an SMS in a few seconds confirming

•

•

the recharge. Just pay your dealer and your transaction is complete Do make sure that the dealer enters your correct mobile number and the

•

amount you wish to recharge. You can dial *141# from your Hutch phone and your current balance will be

•

automatically displayed on your handset screen for a short duration.

Check out your options below: Range (Rs)

55-114 115-219

Processing

Validity

Fee

(days)

(Rs) 33 46

0 0

220-330 331-374 375-574 575-699 700-1149 1150-1348 1349-3349 3350-5000

110 150 150 150 99 150 99 300

15 30 30 30 30 60 60 365

Average Rate Calculation

Type of Cal l

Rate

Effective

(Rs/min)

Rate

0.99 1.99 2.64 2.64

0.22 0.74 0.37 0.18

% Distribution Rate (Rs/min) Local - H2H Local - Others STD - M2M STD - Fixed

32% 47% 14% 7%

Average Rate = Rs 1.51/min

Pie-Chart Showing % Distribution Of Avg. Rate Calculation

Special offers:

Recharge with Rs.199 Recharge with an amount of Rs199 on eTopUp to get 1 month validity and Rs.50 talktime.

Recharge with R.998 Get 1 year validity and Rs.25 talktime on a recharge of Rs.998 on eTopUp. Limited period offer Recharging Instructions

How to Recharge Just follow these simple instructions on our interactive voice based system and recharge your Hutch Prepaid instantly.

1. 2. 3. 4. 5.

Tear open the Hutch Refill Coupon to obtain the 14-digit recharge code. Dial 140 from your Hutch Prepaid phone, free of cost. Follow the simple voice instructions and select the recharging option. Enter the 14-digit refill secret code of your recharge coupon when requested. Your Hutch Prepaid is automatically recharged and your new talk time and validity is played to you.

Remote Recharging

You can refill your Hutch Prepaid card from a landline or any other mobile phone with ease. Just follow these simple steps: 1. 2. 3. 4.

Dial 98110 00004 from any phone. Dial 91 followed by your Hutch phone number. Enter the 14 digit recharge secret code of your recharge coupon when requested. Your Hutch Prepaid is automatically recharged and your new balance is played to you.

Balance & Validity Enquiry •

You can dial *141# from your Hutch phone and your current balance will

•

be automatically displayed on your handset screen for a short duration. Dial *146# from your Hutch phone to know the date till which your Hutch Prepaid is valid. The date will be automatically displayed on your Hutch

•

phone for a short duration. Dial 140 from your Hutch phone, follow the prompts and select the option for balance and validity period enquiry. You can listen to the current balance on your Hutch phone and the latest date till which your Hutch Prepaid is valid.

RENT A MOBILE

Hutch rental pack equips you with: Customized solutions 24 hour toll-free helpline Delivery anywhere in India Value Added services like, STD, ISD, Roaming, and more A mobile phone instrument Hutch SIM card Fully rechargeable battery One charger Instruction guide

VALUE ADDED SERVICES The following value added features will already be pre-activated with your Hutch Prepaid connection: Calling Line Identification Call Waiting Call Forwarding SMS

Roaming on Hutch Prepaid gives you the most extensive coverage across India and in over 100 countries around the world. Now enjoy Two-way Roaming on your prepaid card in most locations in India and stay in touch wherever you go.

ROAMING

Describes mobile cellular telephone use, which involves passing from the local service area of one company to that of another with a compatible network technology. This can also be done at the international level. Within your home network, this means that your mobile phone automatically sets up communication procedures with different radio base stations when on the move.

Aircel Digilink India Ltd (Hutch-Haryana - Haryana) - Network Information

Operator Name: Aircel Digilink India Ltd

Network Name: Hutch-Haryana - Haryana

Technology: GSM 900

Network Status: Live July 1997

OUT OF CIRCLE

Now you can always stay connected, no matter where you are. With the Hutch Roaming facility, you can use your Hutch phone in over 158 countries worldwide and over 1500 cities and towns across India. Hutch Roaming makes life easy and convenient for you.

Free incoming call while roaming in Tamil Nadu Roaming now gets better with Hutch. Enjoy free incoming calls anywhere in Tamil Nadu while roaming on the BPL network.

One number across the globe Your cell phone number and PIN number remains the same whether you are in Bangalore, Chennai, Bombay, Paris or anywhere else in the world.

SeamlessRoaming Since your number remains the same wherever you go, all calls get forwarded to you in the roaming partner networks. So that you do not miss any calls. The caller also does not need to know your location. Furthermore, the caller does not require STD/ISD facilities to call you, if the call is being made from within the service area of your home net work.

What's more, wherever you are, you are always just a local call away from those who need you because you pay for the long distance part of any incoming call.

Only one bill You get one consolidated bill that includes all your expenses in Indian rupees, even if you use the service in more than one city or country. Thus you save on your precious foreign exchange also.

Very Economical You don't have to make any more expensive calls from your hotel suite. Simply call up from your single Hutch number.

Voicemail Access With Hutch you can access your Voicemail from anywhere on earth. Including a fixed line. Call up 098840 11110 to access your voicemail when you are roaming.

Extra services

Here are a few handy tips to help your Hutch phone last longer and perform better:

Don't let your phone get wet · Even slight amounts of water can corrode internal components, causing anything from the display to the memory to quit working. In most cases, water-damaged phones have to be replaced. · Keep your phone away from water and sand. If you must take your phone to the beach, then make sure to keep it in its protective case. · Phones can even be damaged after being set on a wet bar or being dialled with wet hands. · If you do accidentally spill a liquid into the handset, take your phone to an authorized service center for cleaning. · Don't turn it on or off until it has completely dried. Contact the product manufacturer for more. · Even while cleaning the keypad, use only a soft, dry cloth. The rest of your handset may be cleaned with a damp cloth, using a mild solution of detergent and water only.

Try not to drop or impact your phone · Depending on what type of surface it lands on, dropped phones can suffer cracked screens or dislodged internal components. · The worst damage occurs when a falling phone is connected to an accessory such as a headset. · While you're walking around, a good way to keep your phone securely at your side is to use a belt clip or a holster. This also keeps your phone from being mashed inside a briefcase.

Don't subject your phone to harsh weather conditions or very extreme temperatures · If you use your phone in the car, it's a good idea NOT to leave it there on a sweltering afternoon. · Use caution when using the phone in extreme cold weather. See your mobile phone manual for more detailed information about acceptable weather conditions for your phone. · A mobile phone can heat up internally if you leave it plugged into a charger longer than the time recommended in your phone's manual. Daily overcharging can destroy a battery and melt internal phone components. It is better to completely discharge the phone's battery when it is low, rather than to partially recharge it.

Treat your phone with care · Do not connect positive and negative contacts with a metal object. Use a pencil eraser to carefully clean the battery contacts.

· Do not leave your mobile phone unattended to. If your phone is stolen, call Hutch Care immediately. As with credit cards, we will deactivate your phone number to prevent your account from being charged with fraudulent calls.

S.W.O.T. ANALYSIS

STRENGTHS

Hutch opens up to a new world of communication - where we can stay in touch always, the way we want to, where ever we are. To begin with, we can enjoy free incoming calls no matter whether you are on Hutch Prepaid or postpaid. Plus a host of services and lots more.

Hutch Prepaid  Recharge as we roam- anywhere in India.  Recharge from any phone.

Hutch Postpaid  Select the best Talk Plan according to your usage.

Get more with Hutch You can now select your ideal talk plan using also make STD calls from your mobile to any mobile at reduced rates. Click here to see our tariffs at a glance.

And that's not all. Hutch brings you a wide range of products and services that are easy to access and simple to use. From flight updates to pizza delivery to fax and data services, you can get what you want, right from your Hutch phone. Roaming enables you to stay connected in over 1000 cities across India and over 100 countries around the world.

We also offer you convenient payment choices , to help you pay your bills, the easy way. You can now recharge your Hutch Prepaid & Postpaid connection completely at your convenience - wherever you are, whenever you want to. So whether you run out of balance in the middle of the night, or want to save the bother of buying a recharge coupon every

time,

Easy

Pay

ensures

that

you

always

stay

connected.

Get the power to recharge whenever you want. Just fill up a simple form beforehand and follow some simple IVR instructions anytime you want to recharge.

OPPORTUNITY

To implement this philosophy, we have taken several measures like a flat organizational structure. There are only three levels of responsibilities ranging from the Board Of Directors, Division Heads to Department Heads. Other visible features of this philosophy are an open office, common uniforms (at all levels), and a common canteen for all.

This structure ensures better communication and speedy decision-making processes. It also creates an environment that builds trust, transparency and a sense of belonging amongst employees

BIBLOGRAPHY

www.hutch.co.in Pace Setters Mr. Manish Sansi

CONCLUSION

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Hutch is currently the world’s largest telecom service provider.

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Hutch has high quality service with variety of options and all this at a low cost.

Today, Hutchison is the one of the largest providers of cellular services in India with presence in all the major regions-Mumbai, Delhi, Karnataka, Andhra Pradesh, Chennai, Kolkata, Gujarat, Haryana, Rajasthan, UP (E), UP (W), Rest of Bengal and Punjab.

It is also the country's largest roaming operator, with a more extensive network in India and around the world than any other operator.

Hutchison affiliates jointly account for the largest number of cellular subscribers in India numbering over 7.6 million.