Resume Moh

PEGGY BELL 73 Song Bird Dr 0898 MARKHAM, ON L3S 3T9

(416) 290 0932/ (647) 273email:[email protected]

OBJECTIVE: A change manger with over 8 years extensive leadership and experience in policy and program management; change management strategies and organizational development. HIGHLIGHTS OF QUALIFICATIONS

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Masters Degree in Public Management with advanced French & English written plus oral skills 7 years experience in program & project management for community youth outreach and socio- economic development result based management contexts Proven management consultancy and supervisory skills in the area of policy conception, formulation, implementation and evaluation and training of senior public sector officials for reinforcement of institutional capacity Proven Knowledge of program evaluation, monitoring and reporting theory Demonstrated Knowledge of economic theory, principles and practices and quantitative techniques and methods; knowledge of teaching methods and classroom instruction and ability to conduct needs analysis; ability to provide sound advice on a variety of learning, development and training issues; strong presentation, verbal and written communication skills to develop and present effective training material and sessions; experience working with standard computer software technology to develop training presentations Extensive use of principles and methodologies to develop and implement program evaluation frameworks Very good Knowledge of environmental protection, management, environmental and ecosystem planning Very strong skills on management tools, techniques and incorporation of changes into the working methods of senior private and public sector officials for increased productivity and efficiency Proven strategic, analytical and synthesis skills to support, review and develop policy options; Exceptional project management skills with the ability to manage complex issues and develop high-quality policy recommendations

PROFESSIONAL EXPERIENCE FRISNAD Inc., Toronto Executive Director………….2008 …..

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Planned and developed volunteer policies and procedures, hiring and orientation

PEGGY BELL Song Bird Dr MARKHAM, ON L3S 3T9

(416) 290 - 0932 /(647) 273-0898

[email protected] -1–

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Led the development of the community driven, bottom up program for youths victims of violence Coordinated team and external evaluators for community projects Supported and provided opportunity and an enabling environment for project managers to develop skills through mentoring and coaching Designed community ownership framework for programs Administered programs using community governance models , involving ownership of clients Administered programs with partners including charitable, government and private sector agencies with community consultation Formulated, implemented monitored and evaluated bilingual social service programs to address poverty and crime reduction Drafted proposals to address change soliciting transfer payment funds

Project Manager Citizenship& Immigration Program, TARGET SOLUTIONS

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Developed & directed implementation of goals, objectives, policies, procedures & work standards for multiple projects, transfer payment funded Developed strategies and policy and program options; prepare related policy submissions and briefings to advance the government`s student success agenda, including legislative, regulatory work and the adult education portfolio with immigrants Performed strategic planning, financial analysis, complex administrative duties requiring oversight and attention to detail Provided concrete advice and consultation to managers and staff on quality and innovative approaches to learning and development Conducted environmental scans and trend analysis; Designed, planned and implemented workshops on Canadian practices, policies procedures, laws , institutions for New Comer Women Designed and delivered training courses in the private, public and notfor-profit sectors, focusing on numerous skills development and enhancement programs , Used procedures, metrics, methods, standards and tools in order to enable and strengthen evidence-based policy and program management Investigated production, policies, and management practices, developing a wide range of company-specific programs to improve cross-cultural communication, information dissemination, managerial techniques, assessment procedures, and decision-making processes. Prepared communication and marketing plans in collaboration with Executive Director to serve women and vulnerable groups in the Greater Toronto Area

PEGGY BELL Song Bird Dr MARKHAM, ON L3S 3T9

(416) 290 - 0932 /(647) 273-0898

[email protected] -2–

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Organized, administered, reviewed & assessed capacity for project outcomes and achievables ,developed and proposed monthly targets and monthly Development Report

Manager, Organizational Support, Organizational Health INC. (Ontario, Canada…2007

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Coordinated researchers, reviewers, managers and team leaders for evaluation of Community Health and Service organizations preparing for accreditation in the following areas: board establishment and operations, trusteeship, compliance to legislative requirements, community responsiveness and information systems Managed Community Health Centres accreditation reviews and member education on Building Healthier Organizations, Innovation, Excellence, Quality Delivered work to review teams including providing advice on issues Supervised technical consultants to manage database on health including ensuring needed improvements to the database Include issues on Social Services, Family in quality training sessions Coordinated database use among Executive Directors of 50 health agencies Managed Good Practices materials from over 60 originating organizations and ensuring translation into both Official Languages Prepared issues papers, briefings for stakeholders; Used project management skills to lead complex policy projects and to provide technical direction Developed and implemented mechanisms for communicating to members as they relate to key learning for quality control program including areas for growth, innovations and areas of excellence for benefit of stakeholders Formulated workshop proposals for not-for-profit boards, management, staff, and volunteers.

United Nations Program Manager, Urban Development (UNHABITAT Agency focal point, 2003-2006 • Implemented environmental protection, management, environmental and ecosystem planning • Wrote proposals, interfaced with donors managing , leading and exercising strategic visioning functions under the United Nations for promotion of Human rights; • Pioneered urban for a to promote rights of children and access to health; • Led research, development and implementation of complex policy projects; • Worked to design and analyze financial and economic models and forecasts in education for urban development; • Conducted quantitative research, statistical analysis and environmental scans;

PEGGY BELL Song Bird Dr MARKHAM, ON L3S 3T9

(416) 290 - 0932 /(647) 273-0898

[email protected] -3–

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Analyzed , proposed governance accountability mechanisms for growth & development with UNESCO Developed and recommended policy options to executive management; Served to liaise with stakeholders, lead project staff. Provided administrative leadership for team of ten and developed action plans as per the project guidelines and recommendations, monitored the disbursement and allocation of funds ; Focal point to implement and review emergency and pandemic management operational plans Ensured project leadership/management, strategic thinking, and analytical skills to provide technical leadership to program evaluation projects, Analyzed requirements of evaluation projects and develop/advise on project metrics and measures to meet project management and reporting requirements including relationship management

Program Coordinator , Information Communication Technologies (ICTs), United Nations Development Regional Program 2001-2003

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Created strategic alliances and relationships, assessed, diagnosed ,problem solving and case management for senior staff , women of governmental and private sector associations for training and performance enhancement; Identified and implemented initiatives on restructuring ministerial departments for introduction of learning programs and change in work ethics; Organized regional workshops on governance for parliamentarians, non governmental heads to foster democratic and urban governance; Supervised team of over 10 experts and international consultants for reinforcement of capacities integration relationships with public , private sector stakeholders of training institutions and CISCO academies, Delivered training to foster access of women to ICTS and preparation of data and statistics on integration in the work place; Filed cases and data base on marginalized groups and access of women to ICTs for health programs; Used tools : Logical Framework Matrix, PERT,Work Breakdown Structures

Director of Finance and General Administration 1995 – 2000, Advanced Institute of Public Management, ISMP • Established business procedures and policies, led cross-functional teams, managed personnel and coordination of finances, reporting to board of directors • Provided leadership to teams of consultants in the fields of assessment , exploratory diagnosis of career difficulties and problem solving for women leaders;

PEGGY BELL Song Bird Dr MARKHAM, ON L3S 3T9

(416) 290 - 0932 /(647) 273-0898

[email protected] -4–

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Organized and directed interviews, recruited staff; planned use of human resources, performance appraisal ,coordinated wage payment of 3 departments, drafted internal rules, regulations.

Senior Management Training consultant ISMP / CIDA cooperation 1987-1998 Canada International Development Agency cooperation &Cameroon • Diagnosed , launched adult training needs, content development and training delivery in North American management tools and techniques to reduce corruption in the public sector ; • Spearheaded coaching & mentoring of directors and women managers for improvement of working flow, elimination of bureaucratic bottlenecks and increased productivity to support good governance; • Conducted quantitative research, statistical analysis and environmental scans; • Worked to analyze and propose governance and accountability mechanisms; • Planned and led scheduling of training courses, facilitation , pedagogical support and end of training evaluation; • Trained over 1000 senior managers in problem solving, decision analysis, program management, project management , personnel management , EDUCATION AND TRAINING Masters Management, ENAP, Univ. Quebec, Canada Bsc Integrated Engimeering WORSKOPS AND ADDED TRAINING Didactics, website management Adult Training Techniques Quality management Business process engineering Excel, Power point Publisher, Lotus notes, MS project Access, ATLAS References available upon Request

PEGGY BELL Song Bird Dr MARKHAM, ON L3S 3T9

(416) 290 - 0932 /(647) 273-0898

[email protected] -5–