Resume Jay

RESUME CONTACT INFO Jay .J. Patel 15th Muktajivan Society , Nr. Methodist Church, Sionnagar, Maninagar(E), Ahemdabad

Mobile Email

: +91 9974172978 : [email protected]

OBJECTIVE: Seeking challenges that best utilizes my skills with an ever - increasing responsibilities in your esteemed organization, and to get an international exposure in an international market.

PROFESSIONAL EXPERIENCE: Organization Tenure Designation

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OM TELE-VENTURES PVT. LTD. April 2006 – December 2006 Customer care Representative CSR

Company Profile : OM Tele – Ventures is the Ahmedabad’s leading customer service provider, exclusively for Tata Services Ltd. Being Ahmedabad’s most successful customer service provider, OM Tele Ventures believe that they have the infrastructure and resources to supply a quality solutions to support the clients with the customers.

Job Profile

: Customer care Representative for Gujarat Circle for Tata Indicom Prepaid Services.

Key Responsibilities & Achievements  Taking calls for the Gujarat Circle as per the SLA.  Keep proper checks over any Issue coming in the calls by the customers.  Also Handling the Floor during the Absence of Floor co-ordinater.

 Accuracy of information recorded on CRM, TIPPS and on Disha System. (Disha is the Help file containing all the Product related details of Tata Indicom).  Taking highest no of calls over the month along with good quality results.

Organization Tenure Designation

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Job Profile

Mphasis.Ltd April 2007 – Cont. Customer care Representative CSR

: Customer care Representative for Gujarat Circle for Airtel Prepaid & Postpaid Services.

Key Responsibilities & Achievements  Taking calls as per requirement of SLA

 Keep proper checks over any Issue coming in the calls by the customers as well from our side.  Awarded as best Quality giver twice just with in 6 months.  At present been transferred to the Post paid services of Airtel as good performance in Quality and floor work.  Helping the Floor Supervisor by handling the Floor during the time of his absence or Calls queue. Expected Salary:

12k to 15K

EDUCATION:

2007 Pursuing T.Y.Bcom from Gujarat Uni. Ahmedabad Gujarat 2005 Higher Secondary Examination GHSEB Ahmedabad Gujarat

PERSONAL DETAILS: Age Nationality Marital Status Gender Languages Hobbies

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19 Indian Single Male English, Hindi, Gujarati Internet Surfing, Cricket, Music.

(Jay Patel)

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