Resume Dennis

Dennis A. Deschamps 1211 Hague Court, Suite D Glendale, CA 91204-2536 [email protected] http://dennisdeschampsblogs.blogspot.com/ 818-545-4017: Home 818-512-7350: Mobile

OBJECTIVE: Pursue a technical position with Macs/PCs utilizing my strengths: excellent customer service skills, install/configure/support hardware, networks & software along with helping company with special projects.

SUMMARY: Computer technician with many years of experience installing, configuring & troubleshooting, many popular software packages, networking topologies and types of narrowband/broadband Internet access.

COMPUTER SKILLS NETWORKING/HARDWARE/SOFTWARE: Ethernet, TCP/IP, WAN/LANs, Cable modems, xDSL, Satellite, Routers Airport Extreme & Express with AirTunes, 802.11 a/b/g/n, Dial-Up, Apple Remote Desktop, Mobile Technologies, iPod/iPod Touch/iPhone 3G, Mac Pro, MacBook Pro, & Xserve Intel Xeon, Xserve, Xserve RAID, Macintosh OS X 10.5x & Server, MSW XP/Vista /2003 Server System, Adobe InDesign CS3, Acrobat 8.0x, OmniPage Pro. X, MS Office mac: 2008, MS Office 2007, iWork ‘08, iLife ‘08, MSIE/MSOE, Network Fluke Inspector, Camino, Chrome, Firefox/Thunderbird, & Safari.

PROFESSIONAL EXPERIENCE Goodwill Industries of Southern California, L.A., CA • • • • •

Independent Consulting, Glendale/Los Angeles, CA • •

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Mar. ‘04-Dec. ‘05

Technical Support Agent handling ADSL & Dial-Up calls on Macintosh & Windows computers. Called the Telco (ASI/Covad/MCI/Verizon) when necessary to resolve DSL line issues &/or dispatch to the local premise. Handled, minor Billing/Order tasks taking payments over the phone & adding Dial-Up accounts. Written correspondence was maintained on a Microsoft® Exchange Server with all employees communicating through Microsoft® Outlook 2003.

EarthLink, Inc. Atwater Village/Pasadena, CA •

Jan. ‘05-Jan. ‘06

Repair computers (Apple Macintosh & MS Windows). Setup computer systems; install OS, programs & Internet service. Manage shop, setup invoices for repairs of computers, electronics & service calls with invoices created & accessed via Microsoft® Access version ‘97 & 2000 for Windows.

DSL Extreme, Winnetka, CA • • • •

Apr. ‘06-Jun. ‘06

Work as Computer Consultant. Take inventory of computer equipment (e.g. workstations, monitors, receipt printers, printers, servers & tape backup drives) for branch wide migration on Novell network. All of the forms for inventory were maintained & accessed via Microsoft® Excel 2003 and Microsoft® Excel mac: 2004.

E.B. Electronics, Van Nuys, CA • • •

Jan. ‘06-Present

Work as a Computer Consultant. Perform preventive maintenance on Macintosh/Wintel computers installing & configuring software/hardware updates, installing/configuring broadband/narrowband Internet, Wi-Fi & removing unnecessary software as needed.

American Consulting Group Inc., Cordova, TN • •

Mar. ’07- Present

Work as a Computer Sales & Service Technician. Perform repairs & test both Apple/Wintel desktop/notebook computers. Test incoming computers, crts, keyboards, printers, computer systems & accessories donated. Complete all necessary documentation that may be required for maintenance of the inventory of computers ready for sale via Microsoft® Excel 2007/Microsoft® Excel mac: 2008 Setup SDSL with 802.11n wired/wireless network.

Dec. ‘95-Mar. ‘03

Technical Support agent handling calls related to broadband with HughesNet™ satellite & xDSL. Collaborated with colleague who maintained list of HughesNet™ satellite subscribers in Microsoft® Excel XP where I added subscribers not already on the list using various tools for Data Analysis. Technical Support Help Desk agent fielding calls from the Tier I agents on Macintosh/Windows computers & revamped the Macintosh support documentation using Aldus/Adobe® PageMaker for Macintosh version 6.5. Worked well with Help Desk team helping the Tier I agents with the various calls when presented & extracted the information within Microsoft® Excel XP. Assistant Macintosh Supervisor within 9 months of being hired.

EDUCATION • • • • • • •

Certificate of Completion in Microsoft® Office 2003 (Dec ‘06) Microsoft® Certified Professional (Nov ‘03) CompTIA® A+® Certified Professional (Sept ‘03) Dale Carnegie Certificate of Achievement: Effective Communications & Human Relations (Feb ‘03) A.S. in Computer Science-Information Technology Los Angeles Trade Technical College (L.A.T.T.C.) (Dec ‘93) Certificate of Completion in Computer Science-Information Technology Los Angeles Trade Technical College (L.A.T.T.C.) (Dec ‘93) GE courses Santa Monica College

LANGUAGES: Fluent in French