Resume Aijaz Alam G

Aijaz Alam A­6 Safari Boulevard Phase 2 Gulistan­e­Jauhar, Block 15 Karachi 75290, Pakistan Phone: Cell: 0323 273­8873 Home :(21) 540­9425 E­mail: [email protected] , [email protected] LinkedIn Profile:     http://www.linkedin.com/in/aijazalam  OBJECTIVE:  To become a part of a world­class organization leading the market in its industry, to further enhance my  professional excellence by assuming senior level managerial roles.  PROFESSIONAL PROFILE: I am a professional with a diversified career of over 10 years in which approximately the last 7 years  have been in management capacity.  My career involves , B2B (business to business) and B2C (business  to consumer) sales, product development, customer relationship management, marketing (including e­ marketing),   integrated   marketing   communications,   and   team   building   and   training   experience   with  American   and   European   companies.   I   am   experienced   in   identifying   new   business   opportunities,  developing   and   implementing   effective   marketing   strategies   and   creating   and   deploying   marketing  communications programs.   I have also been involved in the development of enterprise­wide quality  management system based on ISO standards. SPECIAL SKILLS: ­E­commerce/e­business management Strategic Planning ­Business Analysis ­Process reengineering/improvement ­Setting up functional departments from idea to  execution

­Customer relationship management ­Leadership ­People management ­Communication

EDUCATION: BS Business Administration (MIS) Wright State University, Ohio, USA COMPUTER SKILLS: Adept at using commonly used business and office related hardware and software WORK EXPERIENCE:

TradeKey (pvt) Ltd Manager Buyer development & Support

Karachi, Pakistan 01/08 to­date

TradeKey.com   is   one   of   the   world's   leading   and   fastest   growing   online   Business   to   Business   marketplaces which connects worldwide traders such as, wholesalers, buyers, importers & exporters,   manufacturers and distributors in over 220 countries ,trading in over 1200 product categories,   with   over 2 million registered members, 5 million visitors and over 22 Million page­views each month. • • • • • • • •

Responsible   for   development   and   support   of   the   whole   buyer   segment   of   TradeKey   which  includes approx 1.2 million existing buyers and new buyers registering daily.   Developing strategy to transform organizational objectives into department objectives and then  converting department objectives into actionable items (activities). Preparing detailed annual/quarterly/monthly plans to achieve organizational objectives. Setting goals and ensuring that there is a plan of action in place to achieve the goals Setting performance standards and monitoring performance to ensure achievement of objectives  by identifying improvement areas and then implementing corrective actions. High level reporting of department activities and achievements to the senior management and  incorporating their feedback into the plans.  Conducting product and market research to analyze market trends and forecast demand Recruitment and training of associates                        

Additional responsibilities: • •

I was part of a special task force assembled with the objective of developing an excellent quality  management system and making TradeKey ISO compliant.   I   was   a   member   of   a   special   team   created   for   the   purpose   of   strengthening   the   TradeKey  product.

InfiniLogic (pvt) Ltd Manager Sales & Business Development

Karachi, Pakistan 07/03 to­12/07

Infinilogic   is  a   part   of  a   UK   based   business   group  that   provides  automated   business   solutions/e­ commerce solutions to a global clientele of over 40000 businesses, and is one of the market leaders in   its industry. The following was my core responsibility area: Sales management: • Responsible for recruiting, training, organizing, leading and motivating the sales team.   Also 

• • • •

monitoring team performance and providing feedback as needed;  Conducted performance evaluations and provide on­going training and development; Identified new business opportunities and developed plans to exploit those opportunities.  Developed sales and marketing collateral. Involved with conceptualization and development of products and services based on customer  requirements

I was also involved in marketing related activities, including: Integrated Marketing communications management:  • Developing and implementing marketing communications programs with  measurable  results  that are focused on achieving business goals of the company;  • Guiding in conceptualization and development of marketing communications material including  website   content   (the   company   operates   various   websites   geared   towards   different   market  segments), marketing emails, offline content etc. Winegardner & Hammons Manager Customer Services

Ohio, USA 07/98 to 10/01

Winegardner and Hammons is one of the most successful, full­service, independent hotel management   companies in the USA • • • • • •

Made sure that customers receive outstanding service; Responsible for controlling cost and increasing productivity; Developed   and   successfully   implemented   marketing   plans   and   promotional   schemes   to  strengthen and sustain existing customer base, and to expand the clientele; Trained employees according to company policies and procedures; Consistently achieved high guest satisfaction scores; Developed and implemented associate incentive plans to increase productivity;

Pony Express (Parent company: Burns international services) Security Systems Consultant (Part time)

Ohio, USA 10/96 to 5/97

Burns International services provide a broad line of protective services.   Based on revenue and the   variety of services offered, it is one of the largest suppliers in the protective services industry in the   United States.  • • • •

Worked with clients to gather requirements and suggest customized security solutions; Conducted research, documented user requirements and developed specs for projects; Worked with implementation team in providing timely installations and technical support; Created routine and custom reports for analysis of business activities;

REFERENCES: Available Upon Request