Resume (2008)
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Christopher J. Troiani 614 Knob Hill Ave Redondo Beach, CA 90277 Mobile: 424-634-2215 E-mail: [email protected]
Objective A challenging position managing and supporting systems and network communications within a collaborative work environment.
Summary of Qualifications Extensive experience supporting business needs utilizing systems and
network technology Technically competent in multiple aspects of systems and network analysis, management, configuration and deployment Excellent interpersonal, written and oral communication skills Outstanding management, organizational and entrepreneurial qualities Fortune 500 experience
Related Experience IT Consultant (03/2008 – Present) LEDtronics (Torrance, CA) Worldwide manufacturer of LED light products.
Analyze, document and evaluate the existing 150-node network and systems to fulfill client's needs based on end-user needs within the organization
Work with end user groups to identify technical solutions to business problems or inefficiencies
Recommend and perform upgrades to systems (both at server and workstation level), software and network as per the results of analysis
Installed (from CD), configured, tested and deployed four Windows Server 2003 servers in the production environment
Installed (from CD), configured, developed a Windows Server 2003 Active Directory schema, tested and deployed the network’s domain controller, DHCP and DNS servers in the production environment
Maintain three Windows Server 2003 web and FTP servers (IIS), one
Windows 2000 Server web server (IIS), six Windows 2000 Server fileservers, three Lotus Notes mail servers, one Trend Anti-Virus server, one Windows Server 2003 Active Directory domain controller, one Windows Server 2003 x64/Oracle 10g server and one Google Mini server
Install and maintain Urchin 6 for web statistics amongst the web servers cluster
Configure, install (from CD), test and deploy servers and workstations as required to suit business needs
Migrated all end-users from workgroup level to the Active Directory domain
Provide tier 2 and tier 3 technical support
Sr. IT Field Consultant (07/2007 – 03/2008) Craft Strategies (Redondo Beach, CA) Management consulting practice providing CIO/CTO leadership, applications and systems/network support to Fortune 500 companies.
Provided technical support to clients via telephone, onsite, or remote administration (utilizing VNC or remote desktop)
Designed, implemented and managed LAN/WAN network solutions internally as well as for clients; cable layout, installation, router and firewall programming, troubleshooting, etc.
Installed (from CD) or upgraded, and maintained, configured, tested and deployed Linux-based servers, Windows Server 2003 servers and Windows 2000 servers (including IIS, Apache, DNS, DHCP, etc.) for clients based on their requirements
Installed (from CD) or migrated to, and maintained, configured, developed Windows Server 2003, Windows Small Business Server 2003, Windows 2000 Server Active Directory schemas, tested and deployed domain controllers for clients based on their requirements
Installed (from CD) and configured MSSQL Server 2005 servers for clients based on their requirements
Installed (from CD), configured, deployed and maintained Microsoft Exchange Server 2007 or Microsoft Exchange Server 2003
Configured and built servers based on the analysis of required criteria as collected from clients
Performed business analysis, design and development of client websites and web stores utilizing HTML, Flash, PHP, mySQL, Perl, osCommerce, Miva Merchant, etc.
Analyzed, improved or designed disaster recovery procedures and performed data backup and recovery operations for clients based on their requirements
Installed software for clients as necessary
Tier 1 Support/Billing (Customer Service) Manager (05/2003 – 07/2007) Hostica.com (Jatek Corporation) (Torrance, CA) Web hosting services provider with over 30,000 hosted websites and 5,000 customers worldwide.
Managed two tier 1 support representatives and two billing representatives supporting 5,000+ customers and 30,000+ domains/websites internationally and resolved any issues and phone calls as escalated by billing and tier 1 support representatives; provided tier 2 support
Created and maintained all departmental procedures for billing and tier 1 support departments; including the creation of contracts, forms, etc. as legally required to remain in compliance with new Internet laws and policies as set forth by California State and federal law
Created, maintained, and published billing policies on the Hostica website and End User License Agreement and notified customers as required
Analyzed current revenue streams to research and submit suggestions to upper management regarding the potential profitability of new offerings (discovered and formulated new advertising techniques, etc.)
Performed employee evaluations, set goals and created progress reports for the billing and tier 1 support teams
Interviewed and submitted recommendations to upper management for all potential hires in the billing tier 1 support departments
Trained new employees on all procedures, systems, hardware and software utilized by the billing and tier 1 support departments
Processed check and credit card payments and applied credits to the respective account, approved and processed all credit card refunds to customers as necessary and managed/processed all credit card chargebacks
IT Field Consultant (06/2002 – 02/2003) Craft Strategies (Redondo Beach, CA) Management consulting practice providing CIO/CTO leadership, applications and network support to Fortune 500 companies.
Provided technical support to clients via telephone, onsite, or remote administration (utilizing VNC or remote desktop)
Designed, implemented and managed LAN/WAN network solutions internally as well as for clients; cable layout, installation, router and firewall programming, troubleshooting, etc.
Installed (from CD) or upgraded, and maintained, configured, tested and deployed Linux-based servers, Windows 2000 servers (including IIS, Apache, DNS, DHCP, etc.) for clients based on their requirements
Installed (from CD) or migrated to, and maintained, configured, developed Windows 2000 Server Active Directory schemas, tested and deployed domain controllers for clients based on their requirements
Configured and built servers based on the analysis of required criteria as collected from clients
Performed business analysis, design and development of client websites and web stores utilizing HTML, Flash, PHP, mySQL, Perl, osCommerce, Miva Merchant, etc.
Analyzed, improved or designed disaster recovery procedures and performed data backup and recovery operations for clients based on their
requirements
Installed software for clients as necessary
Information Technology Specialist - LAN/WAN/VoIP Administrator (06/2001 – 06/2002) Greater Long Beach Child Guidance Center/Miller Children’s Hospital (Long Beach, CA) Recently renamed to “The Guidance Center”. Provides mental health to children, teens and families of the greater Long Beach and Harbor region. Located in five sites: Miller Children’s Hospital (Long Beach), Hinchman House (Long Beach), Avalon (Catalina), and two schools (Long Beach & Compton).
Managed 400 end-user systems within the company’s five-site WAN in the Long Beach area
Removed, added, and maintained network peripherals including Cisco routers and switches, 3Com switches, Cisco PIX and SonicWALL firewalls; programmed as needed
Installed (from CD), tested and maintained one Red Hat Enterprise Linux DNS server and one Mandrake Linux DNS server
Installed (from CD), configured, developed a Windows 2000 Server Active Directory schema, tested, deployed and maintained the network’s domain controller
Installed (from CD), configured and deployed an Exchange 2000 Server
Programmed and updated routers, firewalls, and DNS servers to best fit the company's needs for security, productivity and the company's expansion
Managed and maintained network connections between each of the company's five LANs (WAN) and implemented a VPN security infrastructure for off-site connections
Implemented a T1 and failover solution for the company’s Internet, WAN and VoIP (Flex-T1) connectivity
Evaluated current server, workstation and peripheral infrastructure and upgraded hardware and/or software to suit the company's business requirements
Prepared plans for expansion for grant-writing purposes, including the creation of an inventory required for best productivity of new associates
Maintained, added, and removed accounts on the VoIP systems onsite via AUDIX terminals
Created backup schedules and disaster recovery procedures; performed daily backup of DNS and file servers and performed restores as necessary
Trained staff in a person-to-person basis on the use of any computer equipment necessary to perform their job function, including use of software provided by the County of Los Angeles Department of Mental Health
Provided technical support to users at all sites via telephone, onsite, or remotely
Sr. Network Analyst/Operator (05/2000 – 05/2001)
Merisel (El Segundo, CA) Formerly a Fortune 500 company as one of the world’s largest distributors of computer components. Datacenter was in operation 24x7x365.
Assured all 24x7 datacenter network connections were consistent via the datacenter network monitors (including SunNet Manager Console, Tivoli Maestro, GlancePlus, CA Unicenter TNG, Compaq Insight Manager, and CCMS Alert Monitor (SAP)) and physically checked the HP-UX, Sun and Windows production servers hourly
Administrated the SAP and UNIX batch jobs with Tivoli Maestro and the SAP R/3 console
Performed daily backup operations using CA ARCserve, rotated/maintained the HP DLT and DDS mechanical tape libraries and performed recovery operations as required
Insured the data warehouse servers were active and functioning properly
Troubleshot network and systems problems primarily including Lotus cc:Mail servers
Created turnover reports and presented issues that occurred during the previous day to senior management in the daily Information Technology departmental meetings
Established and maintained Service Level Agreement documentation
Lead Technician (06/1997 – 08/1998) Q-Technologies (Redondo Beach, CA) Consulting firm providing technical services to small to mid-sized businesses.
Managed five people in the technical team
Designed, implemented and managed LAN/WAN solutions for small to midsized corporate clients; cable layout, installation, router and firewall programming, troubleshooting, etc.
Analyzed, designed and implemented network and systems upgrades for clients to increase the overall performance of their networks, to further the productivity of client’s employees and to fit the client’s requirements
Approved and performed upgrade assessments comprehensive reports and estimates for clients
Provided on-site, remote and telephone troubleshooting to clients and technicians
technical
and
compiled
support
and
Network Assistant (10/1996 – 06/1997) BeachNet (ISP) (Redondo Beach, CA) Formerly a student-run Internet Service Provider for the Redondo Beach Unified School District; located within Redondo Union High School.
Provided technical support for customers via telephone
Was part of a team to design and implement networks/solutions
Troubleshot network problems and difficulties
Learned of and implemented immerging technologies of the time such as fiber optics, ATM and frame relay and the hardware/infrastructure required
therein
Certifications MCP (Microsoft Certified Professional) Exams completed/passed: 70-282 – Designing, Deploying and Managing a Network Solution for Small- and Mid-Sized Corporations 70-260 – TS: Configuring Windows Vista Client MCTS (Microsoft Certified Technology Specialist) Exams completed/passed: 70-260 – TS: Configuring Windows Vista Client
Technical Training Coursework Cisco SMB University SMB Solutions for Engineers v1.0 Cisco Smart Business Communications System solutions for Engineers Selling Cisco SMB Foundation and Routing Solutions Selling Cisco SMB Security Solutions Selling Cisco Smart Business Communications System New Horizons 70-282 – Designing, Deploying and Managing a Network Solution for Small- and Mid-Sized Corporations
Education ITT Technical Institute (Present) Criminal Justice (Cyber Security) Major California State University Long Beach (1999-2001) Business Administration (Management Information Systems) Major
Objective A challenging position managing and supporting systems and network communications within a collaborative work environment.
Summary of Qualifications Extensive experience supporting business needs utilizing systems and
network technology Technically competent in multiple aspects of systems and network analysis, management, configuration and deployment Excellent interpersonal, written and oral communication skills Outstanding management, organizational and entrepreneurial qualities Fortune 500 experience
Related Experience IT Consultant (03/2008 – Present) LEDtronics (Torrance, CA) Worldwide manufacturer of LED light products.
Analyze, document and evaluate the existing 150-node network and systems to fulfill client's needs based on end-user needs within the organization
Work with end user groups to identify technical solutions to business problems or inefficiencies
Recommend and perform upgrades to systems (both at server and workstation level), software and network as per the results of analysis
Installed (from CD), configured, tested and deployed four Windows Server 2003 servers in the production environment
Installed (from CD), configured, developed a Windows Server 2003 Active Directory schema, tested and deployed the network’s domain controller, DHCP and DNS servers in the production environment
Maintain three Windows Server 2003 web and FTP servers (IIS), one
Windows 2000 Server web server (IIS), six Windows 2000 Server fileservers, three Lotus Notes mail servers, one Trend Anti-Virus server, one Windows Server 2003 Active Directory domain controller, one Windows Server 2003 x64/Oracle 10g server and one Google Mini server
Install and maintain Urchin 6 for web statistics amongst the web servers cluster
Configure, install (from CD), test and deploy servers and workstations as required to suit business needs
Migrated all end-users from workgroup level to the Active Directory domain
Provide tier 2 and tier 3 technical support
Sr. IT Field Consultant (07/2007 – 03/2008) Craft Strategies (Redondo Beach, CA) Management consulting practice providing CIO/CTO leadership, applications and systems/network support to Fortune 500 companies.
Provided technical support to clients via telephone, onsite, or remote administration (utilizing VNC or remote desktop)
Designed, implemented and managed LAN/WAN network solutions internally as well as for clients; cable layout, installation, router and firewall programming, troubleshooting, etc.
Installed (from CD) or upgraded, and maintained, configured, tested and deployed Linux-based servers, Windows Server 2003 servers and Windows 2000 servers (including IIS, Apache, DNS, DHCP, etc.) for clients based on their requirements
Installed (from CD) or migrated to, and maintained, configured, developed Windows Server 2003, Windows Small Business Server 2003, Windows 2000 Server Active Directory schemas, tested and deployed domain controllers for clients based on their requirements
Installed (from CD) and configured MSSQL Server 2005 servers for clients based on their requirements
Installed (from CD), configured, deployed and maintained Microsoft Exchange Server 2007 or Microsoft Exchange Server 2003
Configured and built servers based on the analysis of required criteria as collected from clients
Performed business analysis, design and development of client websites and web stores utilizing HTML, Flash, PHP, mySQL, Perl, osCommerce, Miva Merchant, etc.
Analyzed, improved or designed disaster recovery procedures and performed data backup and recovery operations for clients based on their requirements
Installed software for clients as necessary
Tier 1 Support/Billing (Customer Service) Manager (05/2003 – 07/2007) Hostica.com (Jatek Corporation) (Torrance, CA) Web hosting services provider with over 30,000 hosted websites and 5,000 customers worldwide.
Managed two tier 1 support representatives and two billing representatives supporting 5,000+ customers and 30,000+ domains/websites internationally and resolved any issues and phone calls as escalated by billing and tier 1 support representatives; provided tier 2 support
Created and maintained all departmental procedures for billing and tier 1 support departments; including the creation of contracts, forms, etc. as legally required to remain in compliance with new Internet laws and policies as set forth by California State and federal law
Created, maintained, and published billing policies on the Hostica website and End User License Agreement and notified customers as required
Analyzed current revenue streams to research and submit suggestions to upper management regarding the potential profitability of new offerings (discovered and formulated new advertising techniques, etc.)
Performed employee evaluations, set goals and created progress reports for the billing and tier 1 support teams
Interviewed and submitted recommendations to upper management for all potential hires in the billing tier 1 support departments
Trained new employees on all procedures, systems, hardware and software utilized by the billing and tier 1 support departments
Processed check and credit card payments and applied credits to the respective account, approved and processed all credit card refunds to customers as necessary and managed/processed all credit card chargebacks
IT Field Consultant (06/2002 – 02/2003) Craft Strategies (Redondo Beach, CA) Management consulting practice providing CIO/CTO leadership, applications and network support to Fortune 500 companies.
Provided technical support to clients via telephone, onsite, or remote administration (utilizing VNC or remote desktop)
Designed, implemented and managed LAN/WAN network solutions internally as well as for clients; cable layout, installation, router and firewall programming, troubleshooting, etc.
Installed (from CD) or upgraded, and maintained, configured, tested and deployed Linux-based servers, Windows 2000 servers (including IIS, Apache, DNS, DHCP, etc.) for clients based on their requirements
Installed (from CD) or migrated to, and maintained, configured, developed Windows 2000 Server Active Directory schemas, tested and deployed domain controllers for clients based on their requirements
Configured and built servers based on the analysis of required criteria as collected from clients
Performed business analysis, design and development of client websites and web stores utilizing HTML, Flash, PHP, mySQL, Perl, osCommerce, Miva Merchant, etc.
Analyzed, improved or designed disaster recovery procedures and performed data backup and recovery operations for clients based on their
requirements
Installed software for clients as necessary
Information Technology Specialist - LAN/WAN/VoIP Administrator (06/2001 – 06/2002) Greater Long Beach Child Guidance Center/Miller Children’s Hospital (Long Beach, CA) Recently renamed to “The Guidance Center”. Provides mental health to children, teens and families of the greater Long Beach and Harbor region. Located in five sites: Miller Children’s Hospital (Long Beach), Hinchman House (Long Beach), Avalon (Catalina), and two schools (Long Beach & Compton).
Managed 400 end-user systems within the company’s five-site WAN in the Long Beach area
Removed, added, and maintained network peripherals including Cisco routers and switches, 3Com switches, Cisco PIX and SonicWALL firewalls; programmed as needed
Installed (from CD), tested and maintained one Red Hat Enterprise Linux DNS server and one Mandrake Linux DNS server
Installed (from CD), configured, developed a Windows 2000 Server Active Directory schema, tested, deployed and maintained the network’s domain controller
Installed (from CD), configured and deployed an Exchange 2000 Server
Programmed and updated routers, firewalls, and DNS servers to best fit the company's needs for security, productivity and the company's expansion
Managed and maintained network connections between each of the company's five LANs (WAN) and implemented a VPN security infrastructure for off-site connections
Implemented a T1 and failover solution for the company’s Internet, WAN and VoIP (Flex-T1) connectivity
Evaluated current server, workstation and peripheral infrastructure and upgraded hardware and/or software to suit the company's business requirements
Prepared plans for expansion for grant-writing purposes, including the creation of an inventory required for best productivity of new associates
Maintained, added, and removed accounts on the VoIP systems onsite via AUDIX terminals
Created backup schedules and disaster recovery procedures; performed daily backup of DNS and file servers and performed restores as necessary
Trained staff in a person-to-person basis on the use of any computer equipment necessary to perform their job function, including use of software provided by the County of Los Angeles Department of Mental Health
Provided technical support to users at all sites via telephone, onsite, or remotely
Sr. Network Analyst/Operator (05/2000 – 05/2001)
Merisel (El Segundo, CA) Formerly a Fortune 500 company as one of the world’s largest distributors of computer components. Datacenter was in operation 24x7x365.
Assured all 24x7 datacenter network connections were consistent via the datacenter network monitors (including SunNet Manager Console, Tivoli Maestro, GlancePlus, CA Unicenter TNG, Compaq Insight Manager, and CCMS Alert Monitor (SAP)) and physically checked the HP-UX, Sun and Windows production servers hourly
Administrated the SAP and UNIX batch jobs with Tivoli Maestro and the SAP R/3 console
Performed daily backup operations using CA ARCserve, rotated/maintained the HP DLT and DDS mechanical tape libraries and performed recovery operations as required
Insured the data warehouse servers were active and functioning properly
Troubleshot network and systems problems primarily including Lotus cc:Mail servers
Created turnover reports and presented issues that occurred during the previous day to senior management in the daily Information Technology departmental meetings
Established and maintained Service Level Agreement documentation
Lead Technician (06/1997 – 08/1998) Q-Technologies (Redondo Beach, CA) Consulting firm providing technical services to small to mid-sized businesses.
Managed five people in the technical team
Designed, implemented and managed LAN/WAN solutions for small to midsized corporate clients; cable layout, installation, router and firewall programming, troubleshooting, etc.
Analyzed, designed and implemented network and systems upgrades for clients to increase the overall performance of their networks, to further the productivity of client’s employees and to fit the client’s requirements
Approved and performed upgrade assessments comprehensive reports and estimates for clients
Provided on-site, remote and telephone troubleshooting to clients and technicians
technical
and
compiled
support
and
Network Assistant (10/1996 – 06/1997) BeachNet (ISP) (Redondo Beach, CA) Formerly a student-run Internet Service Provider for the Redondo Beach Unified School District; located within Redondo Union High School.
Provided technical support for customers via telephone
Was part of a team to design and implement networks/solutions
Troubleshot network problems and difficulties
Learned of and implemented immerging technologies of the time such as fiber optics, ATM and frame relay and the hardware/infrastructure required
therein
Certifications MCP (Microsoft Certified Professional) Exams completed/passed: 70-282 – Designing, Deploying and Managing a Network Solution for Small- and Mid-Sized Corporations 70-260 – TS: Configuring Windows Vista Client MCTS (Microsoft Certified Technology Specialist) Exams completed/passed: 70-260 – TS: Configuring Windows Vista Client
Technical Training Coursework Cisco SMB University SMB Solutions for Engineers v1.0 Cisco Smart Business Communications System solutions for Engineers Selling Cisco SMB Foundation and Routing Solutions Selling Cisco SMB Security Solutions Selling Cisco Smart Business Communications System New Horizons 70-282 – Designing, Deploying and Managing a Network Solution for Small- and Mid-Sized Corporations
Education ITT Technical Institute (Present) Criminal Justice (Cyber Security) Major California State University Long Beach (1999-2001) Business Administration (Management Information Systems) Major
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