Reservation

RESERVATION

RESERVATION ACTIVITIES       

FORMULATING THE RSERVATION ENQUIRY DETERMINING THE ROOM & RATE AVAILABILITY CREATING THE RESERVATION RECORD CONFIRMING THE RESERVATION RECORD MAINTAINING THE RESERVATION RECORD PRODUCING THE RESERVATION REPORTS MONITORING THE RESERVATIONS

IMPORTANCE OF RESERVATION   

TIME TO ARRANGE ROOMS Indicates the future business Scheduling & re-organizing the staff

SOURCES

MODES OF RESERVATION

VERBAL

WRITTEN

SOURCES OF RESERVATION          

E-MAIL GDS HOTEL WEBSITE PROPERTY DIRECT FAX TELEPHONE WALK-IN TRAVEL AGENTS INTERSELL AGENCIES CRO

CHANNELS OF RESERVATION

CRS

AFFILIATE

NON AFFILIATE

TYPES OF RESERVATION       

GUARANTEED NON GUARANTEED/CONFIRMED CORPORATE GROUP AIRLINES GUARANTEE TRAVEL AGENT GUARANTEE INHOUSE GUARANTEE(PROMOTIONAL)

GUARANTEED RESERVATION      

PREPAYMENT CREDIT CARD ADVANCE DEPOSIT TRAVEL AGENT VOUCHER OR MCO CORPORATE

RESERVATION SALES PROCESS   

   

GREET THE CALLER IDENTIFY THE CALLERS NEED PROVIDE AN OVERVIEW OF THE HOTEL MAKE A ROOM RECOMMENDATION CLOSE THE SALE GATHER INFORMATION THANK THE CALLER

GROUP RESERVATION        

CHECK RESERVATON STATUS Block Booked Cut off date Non –group displacement Wash down Definite group Tentative group

Reservation Availability   

Accept the reservation requested Suggest alternative room types Suggest an alternative hotel

Reservation Availability   

Over booking Reservation status GHC

Various lists maintained   

Daily arrival list Stay over list Departure list

Reservation systems   

Automated Semi automated Manual

Reservation record 

Reservation form

Reservation cancellation    

Reservation details Reason for cancellation Cancellation number Cancellation form

Confirmation letter  

Details of reservation request Confirmation number

Key terms         

Advance deposit Affiliate reservation request Block Book Cancellation hour CRS Confirmation number Corporate guaranteed reservation Cut off date

Key terms      

FIT GDS IDS No-Show Over flow facility Seamless connectivity